RoadVitals

2020 Porsche Cayenne S

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Nov 19, 2021
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest May 5, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2020 Porsche Cayenne S, most frequently naming the powertrain (other) category. 1 safety recall has been issued covering this model year; and 516 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Powertrain (other)1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V318000

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER; SEATS

May 5, 2021
136 units potentially affected
The defect: Porsche Cars North America, Inc. (Porsche) is recalling certain 2021 Cayenne GTS, Cayenne GTS Coupe, 2020-2021 Cayenne Coupe, Cayenne S Coupe, Cayenne E-Hybrid Coupe vehicles. The passenger seat back heating element was not installed and may impact the calibration of the Occupant Classification System.
The risk: The front passenger air bag may fail to deploy, increasing the risk of injury.
The remedy: Dealers will install a heating element, free of charge. Owner notification letters were mailed June 25, 2021. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AMB0.
Porsche Cars North America, Inc.Manufacturer number AMB0View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Powertrain (other)
Filed Nov 19, 2021

The contact owns a 2020 Porsche Cayenne S. The contact stated while driving approximately 10 MPH, there was a rough hard deceleration. The contact stated that the vehicle lurched forward causing the driver to apply the brakes. The check engine warning light was illuminated. The vehicle was taken to the local dealer where the contact was informed that there might be a possible software patch soon. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,100.

NHTSA ID
11441037
Incident
Oct 19, 2021
Mileage
1,100 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSTR 2642

Porsche Tester Software Update Information Software Version: 44.300.000

SPTL 2607a

VAS 621001A Matrix Headlamp Aimer – Automatic Shipment / Maha Installation

SPTL 2607

VAS 621001A Matrix Headlamp Aimer – Automatic Shipment / Maha Installation

74/25

AIR BAGS

Belt Lock Warning on Driver Side Permanently Active / No Fault Memory Entries: Delete Airbag Control Unit Fault Memory (SY 74/25)

13/26

ENGINE

Allocation of Approved Engine Oils MY 2027 (13/26)

TSTR 2641

PiUS Update Information Software Version: 3.2

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Porsche Cayenne S by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2023000—
2022000—
2021010—
2020Viewing110—
2019010—
2018000—
2015010—
2014010—
2013010—
2012620—
2011173041.6
2010000—
2009010—
2008510—
2007100—
2006133045.1
2005104254.6
2004489254.3
2003492—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.