RoadVitals

2004 Porsche Cayenne S

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
48
Latest Sep 21, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
9
Latest Aug 30, 2022
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
2
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2
2 injuries, 0 deaths reported

Overview

Our database contains 48 NHTSA owner-reported complaints for the 2004 Porsche Cayenne S, most frequently naming the engine, powertrain (other) and fuel system categories. 9 safety recalls have been issued covering this model year; 2 NHTSA investigations name it; and 396 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

9 campaigns cover this model year

View all 9

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
22V656000

EXTERIOR LIGHTING:HEADLIGHTS

Aug 30, 2022
222,858 units potentially affected
The defect: Porsche Cars North America, Inc. (Porsche) is recalling certain 2003-2020 Porsche Macan, Cayenne, Panamera, and Cayman S, 2001-2004 Boxster, Boxster S, 2004 Boxster 50 JAHRE SPYDER 550 vehicles. Please see the recall report for a complete list of all affected models and model years. The caps that cover the low-beam headlight horizontal adjustment screws are missing, which can allow the headlights to be improperly adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk: Improperly adjusted headlights may not illuminate the road properly, or cause a glare to oncoming drivers, which can increase the risk of a crash.
The remedy: Dealers will inspect the headlights for sealing caps and install missing caps as necessary, free of charge. Owner notification letters were mailed October 28, 2022. Owners may contact Porsche's customer service at 1-800-767-7243. Porsche's number for this recall is ANB4.
Porsche Cars North America, Inc.Manufacturer number ANB4View on NHTSA.gov
19V446000

POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)

Jun 12, 2019
99,665 units potentially affected
The defect: Porsche Cars North America, Inc. (Porsche) is recalling certain 2003-2006 Cayenne S, Cayenne Turbo, 2004-2010 Cayenne, 2006 Cayenne Turbo S, 2010-2016 Panamera S, Panamera 4 S, Panamera Turbo, 2011-2016 Panamera, Panamera 4, 2012-2013 Panamera Turbo S, 2013-2016 Panamera 4 GTS, 2014-2016 Panamera 4 S Executive, Panamera Turbo Executive, Panamera Turbo S G1 II, Panamera Turbo S Executive, 2013 Panamera 4 Platinum Edition, Panamera Platinum Edition, 2016 Panamera 4 Edition, Panamera Edition, Panamera Turbo S Executive Luxury Sports vehicles. The bushing that attaches the gear selector lever to the gearbox may degrade over time, causing the bushing to detach. This condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
The risk: If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
The remedy: Porsche will notify owners, and dealers will replace the shifter cable bushing, free of charge. Owners are instructed to use the parking brake until their vehicle is repaired. The recall began August 9, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AKB1.
Porsche Cars North America, Inc.Manufacturer number AKB1View on NHTSA.gov
17V576000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Sep 20, 2017
50,145 units potentially affected
The defect: Porsche Cars North America, Inc. (Porsche) is recalling certain 2003-2006 Cayenne S and Cayenne Turbo vehicles, 2004-2006 Cayenne vehicles, and 2006 Cayenne S "Titanium" Edition vehicles. These gasoline-powered vehicles have a fuel pump flange that may crack, allowing fuel to leak.
The risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
The remedy: Porsche will notify owners, and dealers will replace the fuel filter flanges with new filter flanges that have a protective film, free of charge. The recall began July 6, 2018. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AH10.
Porsche Cars North America, Inc.Manufacturer number AH10View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

EA06005ClosedEngineering Analysis

SRS WARNING LIGHT ILLUMINATION

Opened Mar 15, 2006
Closed Mar 12, 2007

PORSCHE IS INITIATING A CUSTOMER NOTIFICATION ACTION TO ADDRESS A CONDITION RELATED TO A FAULTY OR LOOSE CONNECTOR IN THE SIDE AIRBAG SYSTEM.PORSCHE'S TESTING HAS SHOWN THAT THE FAULTY CONNECTOR WILL NOT PREVENT SIDE AIRBAG DEPLOYMENT.THE FAULTY CONNECTOR WILL CAUSE THE CIRCUIT RESISTANCE TO EXCEED THE THRESHOLD FOR ILLUMINATION OF THE AIR BAG WARNING LIGHT.PORSCHE HAS REPORTED A LARGE NUMBER OF WARRANTY CLAIMS FOR ILLUMINATION OF THE AIR BAG WARNING LIGHT AND MANY VEHICLES HAVE BEEN SERVICED TO CORRECT THIS CONDITION AS DESCRIBED IN THE CAYENNE TECHNICAL INFORMATION BULLETIN: GROUP 6, #11/04 AIRBAG WARNING LIGHT ACTIVATED.PORSCHE WILL PERFORM THIS SERVICE TO ALL REMAINING UNCORRECTED VEHICLES UNDER A NEW PRODUCT IMPROVEMENT CAMPAIGN STARTING AT THE END OF APRIL 2007.ALL OWNERS OF A SUBJECT VEHICLE BUILT THROUGH NOVEMBER 2004 WILL BE NOTIFIED BY PORSCHE TO BRING THE VEHICLE TO A DEALER TO RECEIVE THE FREE MODIFICATION.VEHICLES BUILT AFTER NOVEMBER 2004 DO NOT CONTAIN THE SUBJECT CONNECTOR.IN ADDITION, PORSCHE REPORTS THAT A SMALL NUMBER OF VEHICLES BUILT IN NOVEMBER AND DECEMBER 2003, MAY CONTAIN AN INCORRECTLY MANUFACTURED SIDE AIRBAG MODULE.THIS MAY ALSO PRODUCEILLUMINATION OF THE AIRBAG WARNING LIGHT THAT WOULD BECOME EVIDENT SOON AFTER THE VEHICLE IS PUT INTO SERVICE.WARRANTY DATA INDICATES THAT THESE MODULES HAVE BEEN CORRECTED AND NO LONGER PRESENT A RISK.PORSCHE HAS NOT RECEIVED ANY REPORT OF NON-DEPLOYMENT OF THE SIDE AIRBAG.THE ACTION TAKEN BY PORSCHE IS SUFFICIENT TO RESOLVE THE ISSUE RAISED BY THIS INVESTIGATION.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
PE05060ClosedPreliminary Evaluation

SRS WARNING LIGHT ILLUMINATION

Opened Nov 10, 2005
Closed Mar 15, 2006

DURING THE PRELIMINARY EVALUATION PHASE, ODI IDENTIFIED 76 OWNER COMPLAINTS AND 6,582 WARRANTY CLAIMS RELATED TO AIRBAG WARNING LIGHT ILLUMINATION FROM EITHER A FAULTY SIDE-IMPACT AIRBAG MODULE OR WIRING HARNESS.TO DATE, THERE HAS BEEN NO ALLEGATION OF CRASH, INJURY OR DEATH REPORTED.PORSCHE REPORTS THAT A BAD BATCH OF MODULES WAS PRODUCED DURING MID-NOVEMBER TO MID-DECEMBER, 2003.HOWEVER, PORSCHE?S WARRANTY DATA INDICATES THAT MOST OF THE MODULES REPLACED UNDER WARRANTY WERE ON VEHICLES BUILT BEFORE AND AFTER THIS PERIOD INDICATING THAT THE ISSUE COULD BE MORE WIDESPREAD.PORSCHE REPORTS THAT THE WIRING HARNESS MALFUNCTION IS DUE TO A FAULTY CONNECTOR LEADING TO THE AIRBAG MODULE AS A RESULT OF ENVIRONMENTAL AND MECHANICAL STRESS.IN JUNE AND NOVEMBER OF 2004, PORSCHE ADDED A PROTECTIVE COAT OF LUBRICANT GEL TO THE CONNECTOR AND REROUTED THE HARNESS TO FIX THE PROBLEM ON ALL FUTURE PRODUCTION.PORSCHE HAS NOT ISSUED A RECALL CAMPAIGN, BUT IT HAS CIRCULATED TO ITS DEALERS TWO SERVICE BULLETINS, BOTH IN SEPTEMBER 2004 TO ADDRESS THE ABOVE ISSUES.THIS INVESTIGATION IS BEING UPGRADED TO AN ENGINEERING ANALYSIS (EA06-005) AND WILL INCLUDE MY 2006 VEHICLES.

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 48
Engine
Filed Sep 21, 2018

2004 PORSCHE CAYENNE S. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR VEHICLE FIRE DAMAGES. *AS *JS

NHTSA ID
11131251
Incident
Mar 12, 2010
Fuel system
Filed Aug 22, 2018

2004 PORSCHE CAYENNE. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE FUEL FILTER FLANGE SAFETY RECALL. *LD THE CONSUMER STATED THE FUEL FILTER FLANGE COULD NOT BE REPLACED WITHOUT REPLACING THE FUEL TANK AND THE FUEL LINE. THE CONSUMER REQUESTED THAT MANUFACTURER INCUR THE REPAIR COSTS. *JS

NHTSA ID
11121389
Incident
Jul 30, 2018
Fuel system
Filed Jul 17, 2018

RECEIVED RECALL NOTICE FOR FILTER FLANGE OF FUEL PUMP. CALLED DEALER WHO SAID DID NOT HAVE REPAIR PARTS AND DOES NOT KNOW WHEN THEY WILL GET THEM. CALLED PORSCHE U.S. AND THEY TOLD ME THE SAME THING. NO DATE FOR RECEIVING PARTS OR REPAIRING MY CAR.

NHTSA ID
11111825
Incident
Jul 17, 2018
Fuel system
Filed Jun 7, 2018

TL* THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PERFORM THE REPAIR. THE DEALER (EUROPEAN IMPORTS CENTER, 808 PARKWAY DRIVE, HARRISBURG, PENNSYLVANIA 17103) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID
11100354
Incident
Jan 29, 2018
Fuel system
Filed Apr 18, 2018

TL* THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM, GASOLINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN NOVEMBER OF 2017. THE DEALER (CIRCLE PORSCHE, 1850 OUTER TRAFFIC CIR, LONG BEACH, CA 90815) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. IT WAS UNKNOWN WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID
11088822
Incident
Nov 1, 2017
Fuel system
Filed Mar 30, 2018

SINCE THIS RECALL WAS INITIATED IN 2017, THERE HAS BEEN NO UPDATE OR TIMELINE FOR EXPECTED REMEDY TO THIS CAMPAIGN. (AH10). PORSCHE DEALER HAS NO INFORMATION OR ETA FOR REPAIR YET AND IT'S BEEN 6 MONTHS! NOW ALMOST APRIL 2018.

NHTSA ID
11082158
Incident
Oct 1, 2017
Fuel system
Filed Mar 7, 2018

TL* THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEN STOLER PORSCHE IN OWINGS MILLS, MARYLAND) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID
11076748
Incident
Dec 18, 2017
Engine
Filed Jan 2, 2018

PORSCHE ANNOUNCED THEIR "CAMPAIGN" (RECALL) ON NOVEMBER 14, 2017. I HAVE CALLED SEVERAL PORSCHE DEALERS SINCE THAT TIME, AND THE PARTS FOR THIS RECALL ARE NOT AVAILABLE. ONE DEALER SAYS IT COULD BE "ANOTHER COUPLE OF MONTHS" BEFORE THE PART IS AVAILABLE. THE AH10 CAMPAIGN SAYS THAT THIS SITUATION CAN CAUSE A FIRE! IS THIS WHAT PORSCHE IS WAITING FOR? SOMETHING NEEDS TO BE DONE TO GET THEM TO PRODUCE THE PARTS NECESSARY TO PREVENT SIGNIFICANT INJURY OR DEATH.

NHTSA ID
11058019
Incident
Nov 14, 2017
Mileage
130,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSTR 2642

Porsche Tester Software Update Information Software Version: 44.300.000

SPTL 2607a

VAS 621001A Matrix Headlamp Aimer – Automatic Shipment / Maha Installation

SPTL 2607

VAS 621001A Matrix Headlamp Aimer – Automatic Shipment / Maha Installation

13/26

ENGINE

Allocation of Approved Engine Oils MY 2027 (13/26)

TSTR 2641

PiUS Update Information Software Version: 3.2

TSTR 2641

PiUS Update Information Software Version: 3.2

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Porsche Cayenne S by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2023000—
2022000—
2021010—
2020110—
2019010—
2018000—
2015010—
2014010—
2013010—
2012620—
2011173041.6
2010000—
2009010—
2008510—
2007100—
2006133045.1
2005104254.6
2004Viewing489254.3
2003492—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.