Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2018 Honda Civic submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 16 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Honda has known about an issue with their 2016-2020 vehicles where the evaporator stops working. They continued to use the same part for the AC and because the evaporator does not work any longer, the windshield doesn’t correctly defog and it obstructs my vision.
So my 2018 Honda Civic has been affected by the known AC condenser leaks and compressor shaft seal leaks, that Honda has provided an extended warranty for. However they have also found a massive leak at the evaporator. To which Honda has not provided an extended warranty for. This is a huge concern because I am unable to defog my windows without AC and makes it very difficult to see while driving in conditions that my window my fog up. I have not been in an accident currently, but I see this as a massive problem for myself and other Honda owners. Customer service has just formally denied my claim for a curtesy repair for the evaporator. It is very disheartening and Honda should be held responsible.
While operating the vehicle normally on the highway going 70mph, there were not other cars nearby, the sunroof simply exploded.
When i tried to open my gas tank on the neighborhood station to put gas it got locked and cannot be opened, the other drivers tried to help me and the station attendant. But to no avail I have to bring it to the local Honda dealership where I bought my car and it cost me almost $300.00, the problem was there was no way it can be opened manually, one driver even tried to Google it. Also, with this model, I received a recall notice about the Fuel injection and tried to call the Honda dealer about the situation they always told me no parts available yet, but I am quiet scared because I don't want to get accident associated with the recall parts. The technician always said, "you are safe the car won't stop" but for how long? I also told them "How come they keep sending recall notice but every time I bring my car to the shop, they answered was "no available parts"
See attached document for complaint.
The contact owns a 2018 Honda Civic. The contact stated that while his daughter was driving at an undisclosed speed, there was a loud popping sound coming from the rear of the vehicle. Upon visual inspection, the contact observed a baseball-sized hole in the lower right corner of the rear windshield. As a result of the failure, the entire passenger’s side half of the rear windshield later collapsed. The contact stated that there was no impact on the windshield to cause the failure. The vehicle was taken to an independent mechanic however, the windshield was not replaced. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 59,000.
The LCD on the head unit started displaying vertical bars of various colors. The LCD completely failed a few weeks later. Since the LCD failed, the car's backup camera is effectively useless and poses an increased risk to pedestrians when reversing.
Honda has a documented issue with the air condition condensor due to leaks in numerous Honda Civic 2016 - 2018 models. My car has a leaking condesnsor, but also a leaky compressor and evaporator - which are not covered under warranty. The repair cost for those is roughly $3,300 (Compressor $1,696 and Evaporator $1,590, if they are repaired with the condensor). My 2018 Honda Civic has 30K miles and I am afraid that the windows may fog up and I won't be able to see out the window during hazardous conditions.
The contact owns a 2018 Honda Civic. The contact stated while driving 70 mph, the sunroof exploded without warning sending glass shards inside the cabin of the vehicle. The vehicle was diagnosed and the sunroof glass was replaced. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 20,000.
A PREVIOUS COMPLAINT TO I SUBMITTED ABOUT THIS VEHICLE WAS RELEVANT TO THE REAR WINDSHIELD SHATTERING ON ITS OWN. UPDATE - BACKED BY INSURANCE CLAIMS, IT HAS HAPPENED 3 TIMES. ONCE FOR EVERY YEAR THE CAR HAS BEEN OWNED. THIS ISSUE SIGNIFICANTLY NEEDS ATTENTION. THIS COMPLAINT IS ABOUT AN AC UNIT. THEY MANUFACTURED A CAR WITH DEFECTIVE PARTS. LISTED AS A RECALL BY ALL INFORMATION I SEEN, I WAS OBLIGATED TO PAY A LITTLE OVER $300 FOR THE "RECALL". ONCE FINALLY GETTING A CHANCE TAKING IT BACK IN BECAUSE THE ISSUE WAS NEVER FIXED, THEY RUN TESTS, AND TELL ME THE COMPRESSOR IS BAD AND IS GOING TO COST $1400, MORE THAN THE $1200 IT WAS THE FIRST TIME. ABOVE ALL, THE BUSINESS PRACTICES IN WHICH THEY ACCOUNT FOR THE RECALLS NEEDS TO BE EVALUATED. THE PORTION OF THE COST OF THE FIRST WORK ON THE AC SYSTEM WAS LABELLED AS "GOODWILL" WHICH IS THE REASON THEY ARE REFUSING TO FIX IT THIS TIME. THEY SAID "GOOD WILL" IS A ONE TIME THING. THIS IS ALSO HOW THEY OBLIGATED ME TO PAY FOR PART OF A RECALLED PART THAT AT THE TIME THEY TOLD ME WAS A "VOLUNTARY RECALL" AND WOULD THEREFORE NOT BE SUBJECT TO THE STANDARD LAWS SURROUNDING RECALLS. HONDA IS GENUINELY UP TO NO GOOD AND NEEDS TO BE THOROUGHLY EVALUATED.
TL* THE CONTACT OWNS A 2018 HONDA CIVIC. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE SUN ROOF SHATTERED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO WINTER HAVEN HONDA (6395 CYPRESS GARDENS BLVD, WINTER HAVEN, FL 33884) HOWEVER, THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
I RECENTLY BOUGHT MY CIVIC 2018 LAST YR AND THE AC WAS FINE UNTIL NOW THAT IT STARTED BLOWING HOT AIR ON THE DRIVER SIDE. THE PASSENGER SIDE STILL BLOWS COOL AIR. BUT THE DRIVER SIDE IS SUPER HOT! IT NOT WORKING PROPERLY WITH THIS WEATHER OF 100 DEGREES AND MORE! *TR
I WAS DRIVING DOWN I45 AT ABOUT 70MPH WHEN I HEARD A REALLY LOUD POP. CONFUSED, I WAS LOOKING IN ALL MY MIRRORS TRYING TO FIND OUT WHAT HAPPENED, AS I KNEW I DIDN'T HIT ANYTHING OR FEEL ANYTHING. I HEAR LOUD WIND NOISES, AND OPEN MY SUNROOF SHADE TO FIND 90 % OF MY SUNROOF HAD EXPLODED UP AND OUT ONTO THE FREEWAY. NOTHING HIT MY SUNROOF. I WASN'T DRIVING BEHIND ANYONE FOR AT LEAST A 1/4 MILE. I DIDN'T DRIVE UNDER AN OVERPASS. I WAS IN THE FAR RIGHT LATE, SO NOTHING CAME FROM THE OTHER SIDE. IT JUST EXPLODED. THE GLASS REMAINING WAS ANGLED OUTWARD, NOT INSIDE MY CAR. I HAVE DONE MY RESEARCH. THIS IS A RECURRING PROBLEM AND NEEDS TO BE ADDRESSED. THE HONDA OF SPRING DEALERSHIP WILL NOT COVER IT UNDER MY WARRANTY. THIS IS A DEFECT/MANUFACTURING PROBLEM. THE SERVICE MANAGER EVEN TOLD ME THIS ISN'T THE FIRST TIME HE'S SEEN IT.... AND YOU DONT THINK ITS A PROBLEM?
THE FRONT WINDSHIELD EASILY GETS CHIPPED AND CRACKED FROM KICKED UP DEBRIS FROM OTHER VEHICLES. DRIVING, I HAVE RECEIVED 3 CRACKS IN MY WINDSHIELD THAT HAVE SPLINTERED BADLY. THESE INCIDENTS HAPPEN DURING DRIVING ON A PAVED ROAD THAT HAS 2 LANES GOING THE SAME DIRECTION. DEBRIS WAS KICKED UP FROM OTHER VEHICLES DRIVING IN FRONT OF ME. I HAVE OWNED MANY CARS IN THE PAST AND HAVE NEVER HAD A PROBLEM OF THIS MAGNITUDE.
THE VEHICLE WAS RUNNING AND IN PARK WHEN THE REAR WINDOW SHATTERED FOR NO APPARENT REASON. IT WAS ABOUT 60 DEGREES OUTSIDE AND THE FRONT AND REAR DEFROSTERS WERE ON. THE GLASS WAS STILL IN NEW CONDITION. THERE IS NO REAL EXPLANATION. AMONG THE WITNESSES WAS THE SALES MANAGER TO THE DEALERSHIP. EVEN WITH THAT, THE DEALERSHIP STILL REFUSED TO TREAT IT AS A WARRANTY REPAIR.
TL* THE CONTACT OWNS A 2018 HONDA CIVIC. THE CONTACT STATED THAT THERE WAS A CRACK IN THE SUN ROOF AND THE GEAR SHIFT FAILED TO CHANGE INTO ANY GEAR FROM PARK. THE DEALER (NORM REEVES HONDA SUPERSTORE HUNTINGTON BEACH, 19131 BEACH BLVD, HUNTINGTON BEACH, CA 92648, (714) 842-5431) WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS UNCERTAIN IF THERE WAS A WARRANTY THAT APPLIED TO THE FAILURE AND WAS WAITING FOR A RESPONSE FROM THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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