Owner-reported complaints naming the electrical system, filed with NHTSA
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Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2021 Honda CR-V Hybrid submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 24 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
1st incident all failure lights went on while driving on HWy 137 which os a 2 lane hoghway. 2nd i cidenr -All engine failure lights went on and lost power on the fast lane while driving on 15 freeway. Had to be towed hime both times and sat in an unsafe zone while tow truck arrived.
Within the past 3 months, twice now, the battery indicator goes to zero and engine loses power and you can't accelerate. This is very dangerous where we live as it is a 2 lane mountain highway with few spots to safely pull over. There are a number of posts about this know issue, all stating the same scenario and that no Honda dealerships will fix it as they "can't determine an issue". I called our dealer after this happened the first time and was instructed to not restart the vehicle and just have it towed in. That is not realistic.
On highway, engaged cruise control at 70 mph. Engine light came on, simultaneously with loss of power (pressing on gas pedal did nothing) and Apple CarPlay disconnect. We were near an exit and managed to drift off, at lower off-ramp speed engine again could respond to accelerator however was chugging very badly. Went to nearby oil change place. Mechanic there advised going straight to dealer a short distance further. Drove on to the Honda dealer, car still chugging and stopped the car until I could talk to the service person. When the car restarted it was no longer chugging. Service person diagnosed the following and said i basically needed a new engine: TECH SCANNED VEHICLE AND FOUND CODES P0300 RANDOM CYL MISFIRE, P0302 CYL 2 MISFIRE. TECH CHECKED LIVE DATA AND HAD VERY LITTLE MISFIRE COMING FROM CYL 3, PULLED ALL COILS AND PLUGS AND FOUND CYL 2 AND 4 HAD THE INJECTORS STILL SPRAYING WITH THE VEHICLE OFF INDICATING FAILURE OF THE INJECTORS IN THOSE 2 CYLINDERS, IN CYLINDER 3 TECH FOUND EXCESSIVE OIL BURNING ON THE PISTON, INDICATING OIL LEAKING INTO THE COMBUSTION CHAMBER OF THE MOTOR.
A safety recall has been issued for over a year without a repair being available. Potential fire and personal injury can occur if an accident occurs on the left front side of the vehicle. I fear for my and my family’s safety should a collision happen.
The contact owns a 2021 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V844000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Honda CR-V. The contact stated that while reversing into her driveway at 1 MPH, the vehicle accelerated, the brake pedal was applied but locked up, and the steering wheel locked up. The vehicle crashed through a guardrail and crashed into a tree. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number 23V844000 (Electrical System). The driver sustained injuries to her head, neck, back, and body, and emotional distress and medical attention were provided at the scene. There was no reported fire or airbag deployment. A police report was filed. The vehicle was towed to a body shop. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case, but no additional assistance was provided. The failure mileage was approximately 25,000.
Autopark Honda in Cary, NC does not have the 12 volt battery cable replacement for repair of my 2021 Honda CR-V Hybrid after having sent out the safety recall notice in JANUARY 2024. This seems rather ridiculous that a major worldwide auto manufacturer cannot produce the replacement part after almost 9 months.
The battery voltage of the car goes down to 2 bars, the the check engine light comes on. Sometimes the car/engine shakes and the loses power and won’t accelerate anymore. This happens even if the car is already on the road going up to 70 mph. We took it to the Honda service center and they spent 3 hours on it, but couldn’t find the issue. This is not safe, very scary when it happens and has been happening every few days. This could cause an accident especially when it just loses power and we have to pull over to shut off engine to restart to get battery power again.
See attached document for complaint
The contact owns a 2021 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V844000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I have been trying to get Honda to perform the safety recall since January 2024 (NHTSA Recall Number 23V-844). The dealer (Parker Johnstone's Wilsonville Honda) says the parts are unavailable. American Honda Motor Company customer service was unhelpful and told me to contact a dealer. Honda case #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2021 Honda CR-V Hybrid. The contact received notification of NHTSA Campaign Number: 23V844000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V844000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V844000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V844000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
On or about Sep 25th 2023, automatic brake system invertedly activated while driving 40mph with no traffic. Dealership could not find any codes or errors. On or about Apr 01st 2024, automatic brake system invertedly activated while driving 40mph with no traffic. Dealership could not find any codes or errors. On or about Apr 03rd 2024, vehicle turned on all by its shelf with no key fob around. Open door and sat in driver's seat and about 15 second later, the vehicle turned off by its shelf. Step on brake, pushed start button and vehicle displayed "need key fob". Dealership could not find any codes or errors.
The contact owns a 2021 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V844000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and opened a case. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Honda CR-V. The contact received notification of NHTSA Campaign Numbers: 24V064000 (Air Bags) and 23V844000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
This has happened twice at highway speeds only. Check engine light comes on and car dies. After pulling to side, car is turned off and then runs again when turned back on. This is a huge safety hazard at highway speed in traffic, with the instant deceleration and the possibility of being rear ended. The car was inspected by Honda and Motorwerks Barrington without them being able to identify any issue. As stated, this has happened twice and there appear to be similar issues posted throughout the internet of the exact same issue on these cars.
First occurrence happened in October 2022 when I was on the freeway at speeds over 65mph. The vehicle suddenly lost speed, all dash lights came on, a loud helicopter like sound started and would not go more than 40mph. I was lucky enough to exit the freeway without causing a collision. Dealer could not duplicate the incident and no computer codes. Second time was almost identical to the first time and occurred approximately 6 months later. Dealer had vehicle for 3 days and could not duplicate problem. Very very unsafe!
The contact owns a 2021 Honda CR-V. The contact stated that while driving at approximately 57 MPH, the vehicle suddenly shut off causing the driver to lose control of the steering and crash into several rocks which caused the vehicle to rollover several times. During the incident the air bags deployed. The driver sustained an injured right leg, head, and chest injuries, the front passenger sustained a neck injury and the child seated in the rear passenger seat suffered a head injury. All occupants in the vehicle required medical treatment for their injuries. A police report was taken at the scene and the vehicle was later towed to an undisclosed location and later deem destroyed. The cause of the failure was not yet determined. The manufacturer and local dealer were both notified of the failures. The contact indicated that prior to the incident the same failure had occurred on two other occasions and the vehicle was taken to the local dealer who was unable to identify a problem. The failure mileage was 5,000. The contact stated that at the time of the second failure, the vehicle was travelling at about 15 mph and the mileage was approximately 31,000.
While driving on the highway, my vehicle flash an error "Check 12 Volt Charging System. Power Reduced." Having received this error a few months prior, I immediately moved to the shoulder to prevent a collision.
While driving on the highway, my Honda CR-V Hybrid flashed an error for "12 Volt Battery Charging System Problem." I was stunned to receive an error on a vehicle with less than 2000 miles, and while my passenger was attempting to assist me in determining what to do next, the vehicle began to slow on its own. I was able to engage my emergency flashers and pull to the shoulder before causing a collision. I turned the vehicle off, and it returned to normal operation. After I made it home safely, I contacted the Honda dealership via their website to schedule an appointment. After engaging with them through the chat feature, my contact information was taken for a return call to schedule an appointment for review and repair. I was never contacted by the dealership.
TL* THE CONTACT'S WIFE OWNS A 2021 HONDA CR-V. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE LOW BATTERY VOLTAGE WARNING LIGHT AND THE CHECK ENGINE WARNING LIGHT WERE ILLUMINATED. SHORTLY AFTERWARDS, THE VEHICLE ENTERED LIMP MODE WHICH RESULTED IN THE SPEED REDUCING TO 40 MPH. THE VEHICLE WAS RESTARTED AND THE FUNCTIONALITY RETURNED. THE VEHICLE WAS TAKEN TO COCONUT POINT HONDA (22240 S. TAMIAMI TRAIL, ESTERO, FL 33928, (239) 356-8864) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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