Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2013 Honda CR-Z submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Check airbag light came on. Went to Honda dealership for diagnostic. Was informed that entire SRS unit is defective and needs replaced. This unit controls the entire airbag system. I was given a repair invoice and was told I was liable to pay. Honda manufacturer will NOT pay for this. This is a safety defect and I need to report this.
The contact owns a 2013 Honda CR-Z. The contact stated while driving 45 MPH, the air bag warning light inadvertently illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the SRS unit. The contact was informed that the SRS unit needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that SRS units degrade over time. The contact was provided a case number. The failure mileage was 100,400. The dealership stated that the contact would be liable to pay for the repairs.
IN THE ACCIDENT AIRBAG FRACTURED MY FOREHEAD IN 3 PLACES BROKE MY NOSE,L WAS HOSPITALIZED 2 DAYS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 HONDA CR-Z. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TAKATA RECALL THE FIRST SAFETY RECALL LETTER WAS DISTRIBUTED IN MARCH. THE DEALER WAS CONTACTED IN JUNE, AS PARTS WERE TO BE AVAILABLE IN SUMMER OF 2016. THE DEALER STATED THAT I WOULD BE CALLED WHEN THE PARTS HAD ARRIVED. I CALLED AGAIN IN AUGUST TO CHECK ON THE STATUS OF THE PARTS, ONLY TO DISCOVER THEY HAD NOT EVEN BEEN ORDERED. I ORDERED THE PARTS AGAIN AND NOW MUST WAIT 'TWO WEEKS TO THREE MONTHS' FOR THE PARTS TO ARRIVE. I FEEL THAT THE DEALER HAS FAILED TO REMEDY THIS LIFE-THREATENING DEFECT IN MY VEHICLE, WITHOUT CHARGE, WITHIN A REASONABLE TIME PERIOD (60 DAYS FROM FIRST CONTACT WITH THE DEALER FOR A REPAIR APPOINTMENT). CONSIDERING THE SERIOUS NATURE OF THIS SAFETY RECALL, ANYTHING THAT CAN BE DONE TO EXPEDITE THIS PROCESS WOULD BE APPRECIATED.
TAKATA RECALL. I CONTACTED THE DEALER THE DAY AFTER I RECEIVED THE RECALL IN THE MAIL. MARCH 25 OF 2016. I STILL HAVE NOT RECEIVED A REPLACEMENT AIRBAG FOR MY VEHICLE.
I HAVE BEEN WAITING AND WAITING FOR A RECALL STATUS UPDATE, HAS BEEN INCOMPLETE SINCE ABOUT APRIL 2016.
TAKATA RECALL , HONDA STATES THE PARTS ARE NOT AVAILABLE YET TO COMPLY WITH THE RECALL. I HAVE REQUESTED A LOANER VEHICLE FROM THE PHONE NUMBER PROVIDED 888-234-2138. THEY PREVIOUSLY TOOK MY INFORMATION AND SAID SOMEONE WOULD CONTACT ME. NO ONE HAS.
TAKATA RECALL LAST WEEK WE WERE NOTIFIED THAT OUR CAR HAS BEEN AFFECTED BY THE TAKATA AIR BAG RECALL. UP UNTIL THAT TIME OUR VIN NUMBER WAS NOT LISTED AS HAVING BEEN AFFECTED. AS OF THE END OF MARCH 2016, WE ARE TOLD IT NOW IS. WE ARE NO LONGER ABLE TO DRIVE OUR VEHICLE AND HAVE BEEN GIVEN A LOANER CAR, FOR THE 'NEXT FEW MONTHS' WHILE OUR HONDA DEALER, HERE IN FLORIDA, GETS THE REPLACEMENT AIR BAG. WE ARE BEING TOLD THEY 'HOPE TO BE ABLE TO REPLACE THIS BY THE END OF THE SUMMER.' WE ASKED, WHEN BEING TOLD WE MUST SIGN A LIABILITY WAIVER (IN ORDER TO GET THE LOANER CAR) ABOUT JUST TRADING IN THE CAR. THE DEALER TOLD US, NO ' BECAUSE THEY COULD NOT SELL IT, REPAIR IT, AND DID NOT HAVE ROOM TO STORE IT ON THEIR LOT ' SO, IT IS NOW STORED IN OUR DRIVEWAY ' USELESS TO US, EVEN THOUGH WE ARE PAYING MONTHLY. I HAVE SOME CONCERNS TOO OVER OUR 'FREE' RENTAL CAR REPLACEMENT. OUR HONDA CRZ IS A HYBRID VEHICLE AND WITH OUR DRIVING WE AVERAGE 42.2 MILES PER GALLON. HONDA IS USING ENTERPRISE CAR RENTAL FOR THE LOANER CARS. ENTERPRISE DOES NOT CARRY HYBRID VEHICLES IN THIS MARKET (TAMPA BAY.) THE 'COMPARABLE' REPLACEMENT VEHICLE WE WERE GIVEN IS A NISSAN SENTRA AND WE ARE GETTING ABOUT 28 MILES PER GALLON. SO, WE GET 14.2 MILES LESS, PER GALLON, IN OUR DRIVING. OUR 'FREE' CAR REPLACEMENT IS COSTING US ABOUT $100 A MONTH. I MIGHT ADD TOO, THAT WE RECENTLY PLACED NEW TIRES ON OUR CRZ, FOR JUST UNDER $1,000. NOW THOSE TIRES SIT, UNMOVED IN THE FLORIDA SUN FOR THE NEXT FEW MONTHS, PUTTING THEM AT A HIGH RISK OF DEVELOPING FLAT SPOTS AND US AT HAVING TO SPEND ANOTHER POTENTIAL $1,000! IF THE CAR IS FIXED WHEN THEY THINK IT 'MIGHT' BE FIXED, WE WOULD HAVE SPENT OVER $400 IN ADDITIONAL FUEL COSTS ALONE, NOT TO MENTION OUR ADDED TIME ON ADDITIONAL TRIPS TO THE GAS STATION AND THE POTENTIAL LOSS OF THE FOUR NEW TIRES!
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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