RoadVitals

2012 Honda Crosstour

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
32
Latest Mar 13, 2026
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Jun 27, 2019
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
3
2 injuries, 0 deaths reported

Overview

Our database contains 32 NHTSA owner-reported complaints for the 2012 Honda Crosstour, most frequently naming the powertrain (other), engine and airbags categories. 4 safety recalls have been issued covering this model year; and 35 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Powertrain (other)925.7%
  • Engine411.4%
  • Airbags38.6%
  • Electrical38.6%
  • Steering38.6%
  • Visibility38.6%
  • Brakes25.7%
  • Interior & seats25.7%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
19V502000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Jun 27, 2019
9,555 units potentially affected
The defect: Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2014 TSX Sport Wagon, 2010-2013 ZDX, 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic and Civic Hybrid, 2008-2010 Civic GX NGV, 2012-2015 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2014 Fit EV, 2010-2014 Insight, and 2009-2015 Pilot vehicles. The vehicles are equipped with passenger frontal air bag inflators assembled as a recall remedy part or replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
The risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
The remedy: Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began August 12, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are F5F and Q5E.
Honda (American Honda Motor Co.)Manufacturer number F5F, Q5EView on NHTSA.gov
19V378000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

May 16, 2019
19,138 units potentially affected
The defect: Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2013 TSX Sport Wagon, and 2010-2012 ZDX and 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic, Civic Hybrid and Civic NGV, 2012-2014 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2010-2013 Insight, and 2009-2015 Pilot vehicles. The front passenger air bag inflator may have been installed incorrectly during replacement.
The risk: An incorrectly installed air bag inflator may not properly deploy the passenger frontal air bag in the event of a crash, increasing the risk of injury.
The remedy: Honda will notify owners, and dealers will inspect the inflator installation and, if necessary, replace the passenger frontal air bag module assembly, free of charge. The recall began July 5, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are M4O, P4R, T4Q, and W4P.
Honda (American Honda Motor Co.)Manufacturer number M4O, P4R, T4Q, W4PView on NHTSA.gov
18V661000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Sep 27, 2018
1,355,406 units potentially affected
The defect: Honda (American Honda Motor Co.) is recalling certain 2014 Honda Insight and Acura TSX and TSX Wagon, 2014-2015 Honda Crosstour and Pilot vehicles nationwide, as well as certain 2014 Honda FCX Clarity and Fit EV vehicles in Florida, Hawaii, Puerto Rico, Texas, Alabama, Georgia, Louisiana, Mississippi, South Carolina, California, American Samoa, Guam, the Northern Mariana Islands (Saipan) and the U.S. Virgin Islands. Honda is also recalling certain 2011-2013 Acura TSX, TSX Wagon and ZDX, Honda Crosstour, Insight, Fit and Pilot vehicles, 2011-2012 Honda Accord and 2011 Honda Civic NGV, Civic, Civic Hybrid and CR-V vehicles in Arizona, Arkansas, Delaware, the District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia. Lastly, Honda is recalling certain 2010-2013 Acura TSX and ZDX, Honda Crosstour, Fit, Insight and Pilot, 2011-2013 TSX Wagon, 2010-2012 Honda Accord and 2010-2011 Honda Civic NGV, Civic, Civic Hybrid and CR-V vehicles in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag air bag inflators assembled as part of the frontal air bag modules, and used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), may explode due to propellant degradation occurring after long-term exposure to higher absolute humidity, temperature and temperature cycling.
The risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
The remedy: Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began November 6, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are M2J and S2K.
Honda (American Honda Motor Co.)Manufacturer number M2J, S2KView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 32
Electrical
Filed Mar 13, 2026

An aftermarket ignition interlock device installed in my vehicle requires “rolling retests” while the vehicle is in motion. During these rolling retests, the device alerts the driver and requires a breath sample within a short time window. To complete the test, the driver must physically pick up and handle the handheld unit and blow into the device while driving. This requirement creates a driver distraction because the driver must remove at least one hand from the steering wheel and divert attention from the roadway in order to complete the breath test. This procedure appears to conflict with Pennsylvania’s hands-free driving law, 75 Pa.C.S. §3316 (Paul Miller’s Law), which prohibits drivers from holding or manually using an interactive electronic device while operating a vehicle. Although the ignition interlock device is intended to promote road safety, the design of the rolling retest requires the driver to manually interact with a handheld device while the vehicle is moving. Drivers may feel pressured to complete the test immediately because failing to do so can be recorded as a violation or trigger lockout procedures. This creates a situation where drivers must choose between complying with the device requirements or maintaining full attention on safe vehicle operation. In my experience, the alert can occur while driving in traffic, which forces the driver to handle the device during active driving conditions. Because this equipment directly affects vehicle operation and driver behavior while the vehicle is moving, I am submitting this report to raise a potential safety concern regarding whether rolling retest procedures create unsafe driver distraction and whether they conflict with hands-free driving safety laws.

NHTSA ID
11724067
Incident
Oct 6, 2025
Electrical
Filed Mar 13, 2026

An aftermarket ignition interlock device (Intoxalock eLERT model) installed in my vehicle repeatedly malfunctioned and disabled the vehicle’s ignition system, preventing the vehicle from starting and operating normally. The device was installed on October 6, 2025 as part of a state ignition interlock program. The first malfunction occurred only four days later. The device has malfunctioned multiple times since installation. The most serious failure occurred in March 2026 when the device would not power on at all. Because the device controls the ignition relay, the vehicle could not start and became completely inoperable. The vehicle had to be towed to the service center that installed the device. The component involved appears to be the ignition interlock handheld breath testing unit and relay system that communicates with the vehicle ignition. When the device fails to power on or function properly, the vehicle cannot start even when the driver is sober and compliant. This malfunction created a safety concern because the vehicle could not be operated or moved when needed, leaving the driver stranded and unable to safely transport family members. The problem has occurred multiple times and appears to be related to the device itself rather than the vehicle. The equipment has been returned to an authorized service center for inspection, and the device should be available for inspection upon request. There were no warning lights from the vehicle itself prior to the failure. The primary symptom was that the ignition interlock device would not power on or would malfunction during operation, which prevented the vehicle from starting. Because the ignition interlock device directly controls whether the vehicle can start, repeated device failures create a situation where the vehicle becomes unexpectedly disabled.

NHTSA ID
11724064
Incident
Oct 10, 2025
Engine
Filed Oct 27, 2024

Car was due for timing belt maintenance at 100k miles. Timing belt and related parts were changed August 2023. I was told belt will last 100k miles. October 2024, 13.5 months later, the belt fails and causes catastrophic damage to the engine. My son had to push the car to the side the highway when this happened. Honda service said the engine is “toast” and is a cost of $7,000 to be replaced. Reached out to Honda corporate for help due to defective part. They said the part had a 12 month warranty and the car is too old to help you. I can only trust the people but so much but I should be able to trust the parts when they are OEM. Disappointed Honda no longer stands behind it parts.

NHTSA ID
11622188
Incident
Oct 4, 2024
Fuel system
Filed Nov 7, 2023

Fuel pump malfunction

NHTSA ID
11554000
Incident
Oct 23, 2023
Powertrain (other)
Filed Sep 14, 2022

Honda is aware of faulty VTC actuators on certain models. There is no active recall to repair the defective part. This issue causes extra wear on the engine, which could then lead to catastrophic failure. That causes great hazard as that failure can occur at any time. Honda is currently charging owners roughly $2000 (in Wake County, NC) to repair this issue. This should be a covered recall for all owners, to avoid engine failure, accidents, and potential deaths on the roads.

NHTSA ID
11484394
Incident
Sep 14, 2022
Airbags
Filed Dec 28, 2021
Crash reported

Car was total air bag didn't didn't work!!

NHTSA ID
11445240
Incident
Oct 22, 2021
Suspension
Filed Apr 20, 2021

TL* THE CONTACT OWNS A 2012 HONDA CROSSTOUR. THE CONTACT STATED WHILE DRIVING 50 MPH, THE VEHICLE STARTED SHAKING ABNORMALLY. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE DRIVER'S AND PASSENGER'S SIDE FRONT CV AXLES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ID
11412971
Incident
Mar 1, 2021
Mileage
60,000 mi
Filed Feb 27, 2021

SUNROOF GLASS EXPLODED WHILE IN A RETRACTED POSITION. VEHICLE WAS ON AN INTERSTATE HIGHWAY AT THE TIME AND GLASS RAINED INTO THE CABIN CREATING A DANGEROUS SITUATION. FORTUNATELY THERE WERE NO INJURIES. SO FAR, THERE IS NO EXPLANATION FOR WHAT HAPPENED,. THERE IS NO INDICATION THAT ANYTHING HIT THE ROOF.

NHTSA ID
11398171
Incident
Feb 25, 2021

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

A07-030

EQUIPMENT:APPLIANCE:AIR CONDITIONER

"Service Bulletin - There are several A/C leak detection tools available. -Refrigerant Gas Leak Detector -Ultrasonic Leak Detector -Leak Dye"

APP05122020

EQUIPMENT

Dealer Message - The May episode of Tech2Tech is now posted. We've got some valuable information for you, so check it out! This month we're featuring "Replacing That Leaky Front Rocker Arm Oil Control Valve."

A20-016

AIR BAGS

Service Bulletin - This bulletin is a notification of a class action settlement relating to airbag inflators. American Honda is offering a Customer Support Program (Warranty Extension) to cover any manufacturing defects in the replacement front passenger's airbag inflator only.

A20-023

ENGINE AND ENGINE COOLING

Service Bulletin - The front rocker arm oil control valve is leaking.

19-003-1

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Warranty Extension: Customer Support Program For Front Passenger's Airbag Inflator for 2010-12 Accord and Other Listed Years and Models (Expires September 30, 2028)

DORE5C4S09

SUSPENSION

This SKU is a Front Upper Ball Joint. The customer communication requested return of unsold inventory to inspect for the outer diameter of the ball joint housing being too small. The outer diameter being too small would prevent the part from being installed, and would therefore have no impact on the end user besides time to complete installation.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Honda Crosstour by model year
YearComplaintsRecallsInvestigationsIssue Index
2016000—
2015263055.1
2014313048.6
2013493045.6
2012Viewing324058.4
2011210—
2010221042.5

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.