2018 Honda Ridgeline Fuel system Problems

I went to fill my vehicle with gasoline on 02/06/2025. The 2018 Honda Ridgeline has a capless fuel system to enter fuel into the vehicle and there are two flaps that the gasoline nozzle is required to open. It repeatedly attempted to insert the nozzle and the first flap would not move. I pushed harder, and the first flap broke. I still could not insert the nozzle to get gasoline into my vehicle. I then observed a block of ice preventing the nozzle from accessing the second flap. I could not remove the ice to put gas in my vehicle. On 02/07/2025, the temperature rose above freezing and I was able to mop out the water from the area, however my capless system was broken at this time. I brought it to the local Honda dealership and they were able to repair the damaged component, however charged me for this repair as they contended there were no recalls on this issue and the vehicle is out of warranty. I went on the internet and found in several consumer forums that people have cited this to be an issue with the Ridgeline and other Honda vehicles. I am unclear how Honda could manufacture a vehicle component that allows water to collect at the entrance to the gas tank which could cause a myriad of engine issues as well as the ice issue which would prevent being able to put gasoline in the vehicle.

NHTSA ID

11642815

Incident

Feb 6, 2025

The referenced Recall for my Honda Ridgeline indicates that the fuel pump is suspect for an inadequate impeller and a possible safety problem. I have been awaiting this replacement part at least 8 months and the original recall has a date of December 18, 2023 which is over a year since identified. I have visited the dealership several times over the last six months and have been assured that I am on the "list" to receive a new fuel pump. The service department informed me on January 7, 2025 that they still have not received the fuel pump from you. The latest recall notice informed me pumps are available, but as you see in the previous paragraph I am not able to get the pump at present. Please expedite the delivery of the new improved fuel pump to the Honda dealership in Maui (Island Honda, 110 Hana Hwy, Kahului, HI 96732) to resolve this long overdue corrective action for my Honda Ridgeline truck

NHTSA ID

11639708

Incident

Jan 7, 2025

The contact owns a 2018 Honda Ridgeline The contact received notification of NHTSA Campaign Numbers: 23V858000 (FUEL SYSTEM, GASOLINE) and 22V867000 (BACK OVER PREVENTION) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available

NHTSA ID

11634838

Incident

Aug 31, 2023

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11624253

Incident

Nov 8, 2024

The fuel pump recall was issued in December 2023 and it still hasn't been repaired. It is almost a year later and when I have tried to contact the dealer and the company about the status of the recall, I don't get a response.

NHTSA ID

11622887

Incident

Dec 1, 2023

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Numbers: 22V867000 (Back Over Prevention) and 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11619867

Incident

Jan 1, 2024

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11619271

Incident

Oct 11, 2024

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11616692

Incident

Sep 26, 2024

Honda recall on fuel pump from February 2024 has not been corrected due to Honda failing to supply part to local dealer for repair. I have concerns of the fuel pump failing while driving and have made multiple calls to Honda asking for the repair. Honda reply is that when the part is available they will notify. Six months is a long time to wait on a defect that could have serious consequence.

NHTSA ID

11611919

Incident

Feb 1, 2024

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled with an engine misfire. There was no warning light illuminated. The vehicle was able to be restarted but the failure recurred. The dealer was contacted, but the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000. Parts distribution disconnect.

NHTSA ID

11603812

Incident

Jul 22, 2024

Mileage

102,000 mi

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

NHTSA ID

11602301

Incident

Feb 19, 2024

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11594382

Incident

Jun 14, 2024

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11591777

Incident

May 1, 2024

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11589092

Incident

May 16, 2024

The contact owns a 2018 Honda Ridgeline. The contact stated that while driving approximately 70 MPH, the vehicle lost motive power and stalled without warning. The power steering seized, and the contact had to coast to the side of the road. After pulling over, the vehicle was restarted but almost immediately stalled again. The contact stated that several unknown warning lights were displayed. The vehicle had been towed to the dealer who diagnosed that the fuel pump had failed and needed to be replaced. The contact stated that the failure was related to NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline) however, neither the VIN nor the model year was included. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.

NHTSA ID

11489913

Incident

Oct 16, 2022

Mileage

60,000 mi

After a recent Fuel Injector service last week, there is a strong smell of gasoline both in and out of my vehicle. Honda Service technicians report they cannot find the issue and there are no Codes reported upon diagnostic check. However the smell remains and fuel gage needle falls closer to E when the vehicle is parked a few days.

NHTSA ID

11485609

Incident

Sep 13, 2022

Unknown: Fuel pump problem. Engine stalls and slow down to dangerous speed on highway speed limit. Dealer unable to get fuel pump to fix this problem. Claim back order is the problem. On going problem for 10 plus days. Service advisor said truck can be driven. Still waiting on fuel pump.

NHTSA ID

11467913

Incident

May 29, 2022

The cap-less fuel system accumulates water and can freeze. I have no way of adding fuel to my vehicle until the weather warms up or I find a way to break the ice up

NHTSA ID

11446061

Incident

Jan 3, 2022

IN FREEZING WEATHER I AM UNABLE TO REFUEL MY 2018 RIDGELINE BECAUSE THE FUEL NOZZLE WILL NOT INSERT INTO THE FILLER NECK DUE TO ICE BUILD UP IN THE CAP-LESS FUEL SHUTTER IN THE FILLER NECK. I HAVE CONTACTED AMERICAN HONDA AND MY LOCAL AUTHORIZED DEALERSHIP FOR REPAIRS. HONDA HAS REFUSED TO MAKE REPAIRS ON THIS VEHICLE. THIS OCCURS ANYTIME THERE IS MOISTURE IN THE CAP-LESS FUEL FILLER APPARENTLY BECAUSE THE FUEL DOOR DOES NOT KEEP MOISTURE AND WATER OUT. THERE IS NO WAY OF KNOWING WHEN MOISTURE OR WATER IS PRESENT UNTIL IT IS TIME TO REFUEL AND THE CAP-LESS FUEL CAP IS FROZEN SHUT. EVEN WITH A T.S.B. WRITTEN BY AMERICAN HONDA AND RECOGNIZED BY THE N.H.T.S.A. HONDA HAS REFUSED REPAIR AND DEALERSHIP HAS REFUSED TO PROVIDE PRINTED DOCUMENTATION OF THIS PROBLEM. WITHOUT INDOOR (GARAGE) STORAGE HOW ARE WE SUPPOSED TO MELT ICE BUILD-UP IN THE FUEL FILLER NECK? HONDA RIDGELINE OWNERS NEED RELIEF FROM AMERICAN HONDA.

NHTSA ID

11361168

Incident

Dec 21, 2019

Mileage

3 mi

ON 06/05/20, 15:37 I FUELED MY RIDGELINE AT RACEWAY # 6953 IN ALACHUA, FL 32616, PUMP 1. WHEN IT CAME TIME TO REMOVE THE FUEL PUMP NOZZLE FROM THE CAPLESS FILL SPOUT, IT WOULD NOT COME OUT! I TRIED FOR A FEW MINUTES TO NO AVAIL WHEN THE YOUNG GUY WHO WAS AT THE NEXT PUMP WAS OBSERVING MY SITUATION. HE CAME OVER AND TRIED WITH NO LUCK TO REMOVE IT. FORTUNATELY HE HAD A FLATHEAD SCREWDRIVER WITH HIM. IT TOOK HIM A FEW MINUTES OF PRYING THE CAP AT THE MOUTH OF THE FILL SPOUT UPWARDS ALSO TURNING THE FUEL PUMP NOZZLE SIDE TO SIDE. WE FINALLY TURNED THE FUEL PUMP NOZZLE 180 DEGREES AND WERE ABLE TO FREE THE PUMP NOZZLE FROM THE FILL SPOUT ON THE HONDA. THIS WAS NOT A GOOD SITUATION TO BE IN NOR WAS IT SAFE TO BE PRYING WITH A SCREWDRIVER ON THE METAL FILL SPOUT COVER AT THE MOUTH OF A FULL TANK OF GAS! I WOULD APPRECIATE THAT HONDA WILL PROVIDE ME AND OTHER OWNERS WITH A FIX FOR FUELING OUR TRUCKS, SO THAT THIS DOES NOT EVER HAPPEN AGAIN. OBVIOUSLY THE TRUCK WAS STATIONARY AS YOU REQUESTED TO BE STATED WITH THIS COMPLAINT. MY GUESS, THEIR WAS/IS A PROBLEM WITH THE FILL SPOUT CAP AND THE SPRING ON THE FUEL PUMP NOZZLE. IT SEEMS LIKE THERE IS A MISCALCULATION BY HONDA OR THE FUEL PUMP MFG. OR BOTH REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11327462

Incident

Jun 5, 2020

Mileage

22,300 mi

DURING ACCELERATION VEHICLE LOSES POWER FOR SEVERAL SECONDS. INTERMITTENT FAILURE WHILE MERGING ONTO HIGH-SPEED HIGHWAY.

NHTSA ID

11141551

Incident

Oct 19, 2018

Mileage

1,800 mi

WATER ENTERS BETWEEN THE TWO FLAPS ON THE CAPLESS FUEL FILLER. IF TEMPERATURES ARE BELOW FREEZING THE OUTER FLAP WILL FREEZE. HAPPENS WHEN IT IS RAINING OR GOING THROUGH A CAR WASH. YOU CAN SIT THERE AND PUSH IN THE OUTER FLAP AND SEE WATER STREAMING OUT OF IT.

NHTSA ID

11088970

Incident

Apr 13, 2018

Mileage

100 mi

WATER IS ENTERING THE AREA BETWEEN THE INNER AND OUTER FLAPS ON THE FUEL FILLER NECK AND FREEZING. FUELING CAN NOT BE PERFORMED UNTIL THE ICE IS REMOVED. WATER ENTERING THIS AREA WILL ALSO CAUSE FUEL CONTAMINATION IN WARM MONTHS WITH ENGINE FAILURE.

NHTSA ID

11076747

Incident

Jan 12, 2018

ICE BUILD-UP IN FUEL FILL NECK CAUSING INABILITY TO REFUEL. ICE FORMS ON FLAP INSIDE FILL NECK PREVENTING INTRODUCTION OF FUEL FILL NOZZLE.

NHTSA ID

11072150

Incident

Feb 7, 2018

Mileage

700 mi

WATER GETS IN BETWEEN THE FIRST AND SECOND FLAP OF THE CAPLESS FUEL FILLER NECK AND FREEZES. THIS HAPPENS WHEN IT IS RAINING AND THE TEMPERATURE DROPS BELOW FREEZING. IF THE TEMPERATURE IS ABOVE FREEZING THE WATER JUST SITS BETWEEN THE TWO FLAPS. I DON'T KNOW WHEN (STATIONARY, IN MOTION, TURNING ETC) IT IS GETTING IN THERE. IT HAPPENS WHEN IT IS RAINING.

NHTSA ID

11072138

Incident

Jan 3, 2018

Mileage

1,600 mi