RoadVitals

2015 Horton Ambulance 623

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Aug 26, 2016
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2015 Horton Ambulance 623. 2 safety recalls have been issued covering this model year; and 4 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
16V625000

EQUIPMENT:APPLIANCE:AIR CONDITIONER

Aug 26, 2016
351 units potentially affected
The defect: Halcore Group, Inc. (Halcore) is recalling certain model year 2013-2016 Horton ambulances, models 453, 457, 503, 553, 603, and 623, manufactured November 29, 2013, to March 1, 2016. The affected vehicles may have an improperly sealed Cool-Tech air-conditioning condenser controller wire harness that can allow water to enter the controller housing.
The risk: If water gets into the controller housing, the controller may short circuit, increasing the risk of an electrical fire.
The remedy: Halcore will notify owners, and dealers will replace the Cool-Tech condenser fan controller assembly, free of charge. Halcore issued an interim notification to owners on September 9, 2016. The recall began on October 26, 2016. Owners may contact Horton customer service at 1-614-317-9856, or by email at [email protected]
Halcore Group, Inc.View on NHTSA.gov
15V828000

ELECTRICAL SYSTEM

Dec 9, 2015
18 units potentially affected
The defect: Halcore Group, Inc. (Halcore) is recalling certain model year 2015 Horton 623, 603, 503, 553 and 453 ambulances manufactured October 1, 2015, to November 16, 2015 and equipped with the i4G system for controlling the ambulance body electrics. Due to a circuit board component being installed incorrectly, the ambulance body may have electrical system failure of the interior and exterior lights, as well as other life saving electrical equipment such as the oxygen system.
The risk: Failure of ambulance body electrics can hinder emergency response and/or rescue efforts, increasing the risk of injury to ambulance patients.
The remedy: Halcore will notify owners, and Horton will replace the affected electrical component, free of charge. The recall began on January 4, 2016. Owners may contact Horton customer service at 1-800-282-5113.
Halcore Group, Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

HSB103120

EQUIPMENT

Code of Federal Regulations Title 49 Part 579.5 Notices, Bulletins, Customer satisfaction campaigns, and other communications October 2020

1

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Code of Federal Regulations Title 49 part 579.5 Notices,Bulletins, customer satisfaction campaigns.

HTB2018-01.18

EQUIPMENT:APPLIANCE:AIR CONDITIONER

Due to an error in the Cooltech AC system Data Panel condenser fan controller firmware regarding freon sensor fault points, there is a possibility that below freezing temperatures could cause false AC system fault warning messages. Recommending vehicles fitted with Data Panel fan controllers built prior to 01/15/2018 and having firmware revision 010E or earlier, update Data Panel controller firmware revision to Rev F (015). There is no safety concern related to this bulletin, Ac system will continue normal operation if fault is displayed. All Models fitted with Data Panel CoolTech AC system condenser fan controller.

HTB2018-01.18-1

EQUIPMENT:APPLIANCE:AIR CONDITIONER

Firmware down load instructions for CoolTech AC system Data Panel condenser fan controller.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Horton Ambulance 623 by model year
YearComplaintsRecallsInvestigationsIssue Index
2017010—
2016010—
2015Viewing020—
2014020—
2013010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.