NHTSA SAFETY & CAMPAIGN NON-COMPLIANCE COMPLAINT (VIN: [XXX] | HYUNDAI CASE #XXX): On XXX, my 2013 Hyundai Santa Fe Sport 2.4L Theta II GDI (covered by Hyundai Warranty Extension TXXI Limited Lifetime Warranty under TSB 22-EM-001H-1 / NHTSA MC-10211673-0001 and Service Campaign T3G / NHTSA [XXX]) entered Engine Protection Mode (Limp Mode) with flashing Check Engine Light / DTC P1326 and a severe metallic connecting-rod bearing knock under 2,000 RPM. At 8:00 AM on XXX, I brought the vehicle to Huffines Hyundai Plano ([XXX]). Despite NHTSA ID [XXX] mandating an immediate Service Rental Car (SRC) or 3rd-party rental upon reception ("reimbursed regardless of PA's decision") and prohibiting diagnostic fees after Campaign 953/KSDS, the dealership refused a loaner, told me diagnosis would take a full week while I rent a car out of pocket, forced me to drive the unsafe vehicle in Limp Mode to take my disabled father to a medical appointment, and stranded us in the lobby for 7 hours (causing my father to miss scheduled prescriptions and failing to restore his disability placard). At 2:00 PM, the dealership claimed the vehicle "PASSED" the Bearing Clearance Test (BCT) without giving me the mandatory BCT printout or multi-point inspection sheet, cleared the P1326 code, performed a KSDS software update instead of inspecting the knocking engine, refused to record the mandatory STUI Engine Noise Video or submit a Warranty Prior Approval (PA), and tried to coerce me into signing a falsified Repair Order stating "CUSTOMER IS DECLINING DIAGNOSTICS." At 5:33 PM, HMA Executive Case Manager [XXX] ([XXX]) falsely stated in writing that TXXI is capped at 10 years/120,000 miles (confusing TXXC with TXXI), that T3G does not apply, and that passing BCT means "your rod bearings are in working order." CRITICAL HIGHWAY SAFETY FAILURE (RECORDED ON VIDEO): On the night of Wednesday, XXX — just hour INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- NHTSA ID
- 11775842
- Incident
- Nov 4, 2026
While driving my engine seized up and my car completely stopped. I was luckily able to coast it to the side of the highway without getting into an accident. I had it towed to Go Hyundai in [XXX]. The did the diagnostic, found it was covered by the recall and allegedly ordered the engine. The engine is apparently on back order and has to come from [XXX]. They are dragging their feet in providing me with alternative transportation. Because I don't have a credit card I'm not able to use their loaner vehicles or rent a car myself from a car rental company. I am having to pay every day to go to and from work in Ubers. I can't continue to afford this and Go Hyundai is acting like it's MY problem the engine failed. Hyundai has been contacted directly but there doesn't seem to be much they can or will do either. I'm running out of money and without a vehicle I can't get to work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- NHTSA ID
- 11774944
- Incident
- Oct 17, 2026
The vehicle suddenly stopped and suddenly smoke appear in the front part of vehicle. Firemen appeared and when the front of the car was opened the flames of the fire were all over the engine of the car. The front glass broke and the hood has visible signs of the fire. Police were everywhere while firemen worked to stop the fire in the car. The car was towed to our home.
- NHTSA ID
- 11767319
- Incident
- Sep 23, 2026
I was driving down a highway and was slowing down as motorcycle in front of me was turning. I than proceeded to drive, I heard a loud noise which everyone in the vehicle thought it was the motorcycle (it wasn't) we pulled over into the nearest gas station and saw that my oil light was barely blinking (it was barely noticeable) was fading in and out) we got out checked the dipstick and it was low. Was not due for an oil change for another 1500miles. We put oil in and waited checked the dip stick it was then reading between the two lines of L and F. We waited another 5-10 minutes before leaving. We pulled out and the vehicle acted as if it had no power. I pushed on the gas to get up to speed and the car died out; I got pulled over to the side of the road. The car gave me no indication of anything. No oil light. I drove the days before with no issues I was 38miles from home.
- NHTSA ID
- 11757062
- Incident
- Aug 14, 2026
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that after a routine oil change, while driving back to the residence, the vehicle stalled. The vehicle was towed to the dealer to be diagnosed. The contact was informed that there were metal shavings inside the engine. The vehicle was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the vehicle was not eligible for a recall repair because the engine software update was not performed. The failure mileage was approximately 136,434.
- NHTSA ID
- 11756036
- Incident
- Jul 31, 2022
- Mileage
- 136,434 mi
My 2013 Hyundai Santa Fe Sport is subject to Hyundai Recall 162 / NHTSA Recall 17V-226, concerning premature connecting-rod-bearing wear that can cause engine knocking, engine failure, and loss of motive power. My vehicle developed engine knocking and a flashing check-engine light while I was driving. The vehicle is now at an authorized Hyundai dealership. Hyundai initially denied an engine replacement based on mileage. I escalated the matter to Hyundai Motor America Corporate Consumer Affairs. Hyundai has now confirmed in writing that, because my vehicle is more than eight years old and has more than 150,000 miles, Hyundai is applying the high-mileage provision of the Theta II settlement and will not replace the engine. Instead, Hyundai is offering either a repurchase or $2,000 in lieu of engine replacement. I understand that Hyundai is relying on the court-approved settlement. My concern is specifically whether Hyundai’s application of that settlement to my vehicle is consistent with the administration of Recall 162 and the federal safety-recall remedy, given that my vehicle is experiencing the engine failure that Recall 162 was designed to address. I am requesting NHTSA’s review of Hyundai’s handling of this safety-related recall matter.
- NHTSA ID
- 11753820
- Incident
- Jun 30, 2026
Vehicle is a 2013 Hyundai Santa Fe Sport with the 2.4L Theta II GDI engine. A Hyundai dealer documented excessive oil consumption in December 2025 (3 quarts consumed over 1,703 miles during a dealer-administered oil consumption test; repair orders on file and available for inspection). On April 19, 2026, at 160,913 miles, following a highway drive, the engine developed a pronounced knock and vibration at low RPM and began stalling within seconds of idling in Park, with check engine and charging warning lamps illuminated. An engine that stalls at idle presents a safety hazard in traffic due to loss of power braking and steering assist. The vehicle was removed from service the same day, has not been driven since, and remains available for inspection. Knock Sensor Detection System software (Campaign 953) was installed and did not prevent the failure. Manufacturer has been notified in writing and consumer affairs cases are on file.
- NHTSA ID
- 11750048
- Incident
- Apr 19, 2026
Issue was first identified in September 2024 when a rattling noise prompted inspection, and the engine was found to be significantly low on oil. Excessive engine oil consumption was confirmed with failure during manufacturer testing. Vehicle emits occasional burning oil smell when idling after 10 miles+ driving. Vehicle failed a 1,000-mile oil consumption test following a “Dynamic Engine Clean” performed by a certified independent mechanic, with documented oil loss of approximately 2 quarts. Vehicle subsequently failed a dealer-administered oil consumption test, with documented oil loss of approximately 2.3 quarts within 1,000 miles. Engine oil levels have dropped to critically low levels between checks despite active monitoring and maintenance. This condition presents a risk of engine seizure, sudden loss of power while driving, and potential engine compartment fire due to oil consumption or leakage. The issue has been reproduced and documented by both an independent mechanic and a Hyundai dealership. Despite confirmed excessive oil consumption, the manufacturer has delayed corrective action and has required repeated oil consumption testing and engine cleaning procedures rather than proceeding with repair. This condition appears consistent with known defects associated with Hyundai Theta II engines.
- NHTSA ID
- 11747266
- Incident
- Sep 19, 2024
I noticed a Check Engine Light flashing on my dashboard while driving on May 27, 2026. The vehicle suddenly losing power is extremely unsafe for me and my family, and also others on the road. This is a repeated P1326 code which happened before in 2021 and 2024. Based on the receipts I have from the previous inspections from the dealer, the Bearing Clearance Test (BCT) was not done in 2024, but was performed in 2021. The knock sensor was replaced in 2024 and I was denied engine replacement. This is a repeat failure of the same condition under Hyundai Motors TSB T3G Theta II. Once again, my safety was at extreme risk as the engine lost its power suddenly. It could have easily lead to a crash. In 2024, Hyundai and the dealer declined an engine replacement despite me showing the safety concerns and my possible eligibility for an engine replacement for the underlying condition.
- NHTSA ID
- 11740713
- Incident
- May 27, 2026
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that occasionally, while driving at various speeds, an abnormal knocking sound was heard coming from under the hood while the accelerator pedal was depressed, and the steering wheel would shudder. The Check engine oil warning light illuminated. Upon further investigation, the contact related the failure to NHSTA Campaign: 17V226000 (Engine and Engine Cooling). The vehicle was taken to a local dealer, where it remains for further investigation; however, the vehicle was not diagnosed or repaired due to a lack of maintenance records, and the recall repairs were rejected. The manufacturer was made aware of the failure and determined that the recall repairs were performed under previous ownership; however, the recall repairs were not completed. The failure mileage was approximately 147,000.
- NHTSA ID
- 11739097
- Incident
- Apr 20, 2026
- Mileage
- 147,000 mi
I am reporting a serious safety defect involving my 2013 Hyundai Santa Fe Sport equipped with a Theta II engine While driving and exiting the freeway with my wife as a passenger, the engine suddenly failed after knocking symptoms and completely seized/locked while the vehicle was still in motion. The vehicle immediately lost motive power and came to a stop, creating an immediate and dangerous traffic safety hazard. Had this engine seizure occurred moments earlier while traveling at freeway speed, it could have caused a catastrophic accident involving serious injury or death. The Hyundai dealership diagnosed the vehicle with rod bearing failure, which is the known defect associated with Hyundai Theta II engine failures. My VIN falls under the Theta II extended engine warranty program, and the dealership confirmed eligibility and accepted the vehicle for inspection under that coverage. Despite this, Hyundai denied the repair claim, first alleging maintenance-related issues and later stating the vehicle was out of warranty. I maintain that the vehicle was properly maintained with oil changes performed approximately every 6,000/8,000 miles. Some calendar-time gaps occurred because the vehicle was stored and driven very little during my recovery from a personal injury surgery and recovery, but the vehicle was maintained on mileage intervals. This engine defect resulted in sudden engine seizure and total loss of motive power while driving, creating a serious safety risk to vehicle occupants and surrounding motorists. I am reporting this defect so it can be documented and investigated.
- NHTSA ID
- 11734602
- Incident
- Jan 7, 2026
On [XXX] while entering the parking lot of my office, I noticed a blinking check engine light on the car's dashboard. I've never experienced this before so I called my husband. He asked me to use a diagnositic tool he kept in the car. I did and there was a code "P1326" when I pressed the key for more information it said something about the manufacturer. My husband told me to call the nearest dealer. I called Castle Hyundai in Downers Grove. I was instructed not to drive the care and have it towed to the dealership as soon as possible which I did. Castle Hyundai verified the P1326 code and fixed the knock sensor, changed the oil. I picked the car up on March 13. On [XXX], the flashing check engine light returned while driving home from work. Again, we used the diagnostic tool and again the code P1326 appeared. The car was towed back to Castle Hyundai. On Monday, I spoke with Christain Jones the service director because I hadn't heard anything about the car. He called later in the day and said that the car needed a new engine. He asked for records of my oil changes since purchasing the car in 2021. I emailed him three from 2022, 2023 and 2024, the four change was done by Castle on March 12 2026. I was told that he would send the the information to Hyundai regarding a new engine. However, he stated that he was not confident the company would approve the claim. This after, I received an email from Eric Marcum with Castle. The email stated that Hyundai denied the engine replacement due to "lack of maintenance". He wanted to know if we wanted an estimate on replacement of the engine. I responsed that I needed Hyundai's rejection in writing and I also wanted an estimate of the replacement. I attempted to contact Hyundai's Customer Care, however, their offices were closed until Monday. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- NHTSA ID
- 11730505
- Incident
- Mar 12, 2026
BrakesEngine
Filed Apr 1, 2026
After having the ABS recall fixed a while back all of the lights came back on about a week ago. There has been a loss of oil meaning i have been adding oil in between oil changes at least once a week, there has been smoke coming from under the hood and if you run the heat or air you have to have circulate cabin air button pushed or it pulls the smell inside the car and it is overwhelming. The smoking has been going on for about at least a month now.
- NHTSA ID
- 11728684
- Incident
- Mar 23, 2026
ElectricalEngineFuel system
Filed Mar 23, 2026
I was driving on March 20, 2026 at about 12:00 PM when I suddenly noticed smoke, a strong gasoline smell, an oil smell, and a burning odor coming from the vehicle. I pulled over immediately because I believed the vehicle was unsafe and at risk of fire. The vehicle had to be towed. An independent repair shop later found a fuel leak at the high-pressure fuel line / fuel pump area, a loose ground wire on the right-hand side of the engine, a valve cover gasket leak, and engine timing chain noise. I was informed that gasoline had sprayed throughout the engine bay. This created an immediate fire hazard even though no actual fire occurred. This problem was especially concerning because the vehicle had been inspected and serviced by an authorized Hyundai dealer in December 2025, less than about 3,000 miles earlier. The loose engine ground wire and fuel leak raise serious concerns about vehicle safety and the adequacy of the prior inspection. I contacted Hyundai the same day and reported this as a fire-risk safety issue, but I did not receive timely assistance. Because immediate dealer service was not available, I had to authorize emergency repairs at a local shop for safety reasons. No warning lights were noted before the incident. The failure was confirmed by the repair shop.
- NHTSA ID
- 11726301
- Incident
- Mar 20, 2026
Driver assistanceEngineFuel system
Filed Mar 17, 2026
Circuit board inside the fuse box stopped working and there was no speed indicator, no cruise control, no odometer registering while driving. Also the mechanical fuel pump started leaking fuel at 148,000 miles and now at 156,000 miles it is burning through oil and no oil light came on and the engine went into limp mode and is also now going through coolant too.
- NHTSA ID
- 11725066
- Incident
- Nov 24, 2025
EngineFuel system
Filed Mar 16, 2026
While traveling at approximately 80 mph on the highway, my vehicle suddenly lost all response to the accelerator pedal. Despite continued pressure on the gas, the vehicle rapidly decelerated to approximately 40 mph on its own. There were no warning lights, unusual noises, or physical indicators of a problem before, during, or after the event. I was able to safely navigate the vehicle off the highway. The vehicle appeared to operate normally afterward. The following day, I brought the vehicle to a mechanic who was unable to replicate the issue and found no stored fault codes. No repairs were made. Given the known concerns surrounding the Theta II engine in this model year, I am submitting this incident for documentation purposes and to contribute to any ongoing or future investigation into sudden acceleration loss in 2013 Hyundai Santa Fe vehicles.
- NHTSA ID
- 11724727
- Incident
- Mar 15, 2026
Engine seizure. Driving 80mph on i90, pop sound from under the hood happens & check engine light came on; immediately pulled over & the oil and battery light came on; turned car off & it would not start again. Smoke then came from engine while trying to restart. Code 1326
- NHTSA ID
- 11719622
- Incident
- Feb 15, 2026
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, the engine seized. Several unknown warning lights were illuminated. The vehicle was driven to the shoulder of the roadway. The vehicle was then towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact stated that the repair coverage was denied because of the maintenance record of the previous owner of the vehicle. The failure mileage was approximately 200,000.
- NHTSA ID
- 11713943
- Incident
- Jan 17, 2026
- Mileage
- 200,000 mi
ElectricalEngine
Filed Jan 6, 2026
Official Dealer Refusal to Perform Critical Safety Recall (VIN: [XXX] ) Description: I am reporting a formal refusal by the official Hyundai distributor in the Dominican Republic (Magna Motors) to perform critical safety recalls on my US-spec vehicle. Pending Recalls: Recall #251 (NHTSA 23V651000): ABS module fire risk. Campaign #953: KSDS software update. The dealer (Magna Motors) refuses to perform the service, claiming a "lack of tools," and has declined to provide a written explanation for this denial. This is a severe violation of safety regulations regarding life-threatening defects (Fire Risk). As the vehicle is a US-spec unit, I request NHTSA’s intervention to ensure the manufacturer (Hyundai) compels its local representative to complete these repairs immediately at no cost. PLEASE NOTE: I am using a US mailing address only to complete this form. The vehicle and I are physically located in the Dominican Republic. The local official distributor, Magna Motors, is failing to honor these NHTSA safety recalls." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- NHTSA ID
- 11709095
- Incident
- Jan 6, 2026
BrakesEngine
Filed Jan 2, 2026
I requested Engine oil consumption tests on November 12, 2020 and March 27,2021 at Vandergriff Huyndai, Arlington, Tx. Nothing was resolved,. I have been adding oil myself and getting oil changes regularly since. At 146,000 miles it's been worse. After just 2,000 miles after an oil change it was below low, my mechanic topped it off 3 weeks ago and I've had to add oil since. Took my car to Jerry's Huyndai, Weatherford, Texas on December 29,2025. Due to oil consumption, smoke, smell, and I'm wondering if the vibrating is from the engine or if I need new spark plugs. I was told that my valve cover gasket needs to be replaced. I feel like I'm still getting the run around and the car can't keep oil above low level. I've never seen oil under the car and when i took the car to Vandergriff in 2020 and 2021 they didn't see a leak they said. I also took my car in 8/21 and had the ABS repaired and as of recent its out again. I took my car into an independent mechanic shop today 1/2/2026 and he said he felt that the valve cover gasket is not the main problem he feels it would be a waste of money until the engine is replaced. I also heard a new noise today not knocking but tapping noise while driving. My car has hesitated recently, but Jerrys huyndai didnt have that happen while driving it. My car would be available for inspection any time requested. I am just concerned about the smoking if it will get worse, is there a risk of fire and I'm disabled, so I'm concerned if I will have a problem getting out of the car in time if that were to happen or if the car would stop in the middle of the street. This is my only car and I care for 2 sons that are disabled. I need a safe car. Also, the car manager Rachel at Jerry's Huyndai seemed focused that I would be charged 225.00 if it was not the rod bearings. It just seemed like she more focused on that instead of finding the problem. The only lights on is the ABS.
- NHTSA ID
- 11708416
- Incident
- Dec 4, 2025
The knock sensor recall was done. Currently engine started knocking and became undrivable. This vehicle qualifies for the Hyundai engine replacement recall, but they denied my claim
- NHTSA ID
- 11708379
- Incident
- Dec 15, 2025
The engine in my 2013 Hyundai Santa Fe 2.0T shut off suddenly while driving and would not restart. The dealership confirmed the engine is seized, has bottom-end knocking, and FAILED the BCT (bearing clearance test). Hyundai denied assistance claiming ‘maintenance neglect,’ but the mechanical failure is consistent with known Hyundai GDI engine defects. This presents a serious safety hazard because the vehicle lost power unexpectedly while in motion and could have caused a crash.
- NHTSA ID
- 11701204
- Incident
- Oct 25, 2025
Number 4 piston developed a hole in it. Also the engine has been going through a lot of oil
- NHTSA ID
- 11695612
- Incident
- Aug 20, 2025
ElectricalEngine
Filed Oct 14, 2025
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that while driving approximately 35 MPH, the vehicle intermittently lost automotive power. No warning light was illuminated. The vehicle was taken to a local independent mechanic, and the starter was replaced. Upon further investigation, the contact related the failure to an unknown NHTSA Campaign. The local dealer was contacted; however, it was unclear if the vehicle had been diagnosed. The vehicle was not repaired. Prior to the failure, the vehicle was towed to the same local independent mechanic, where the alternator was replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 192,000
- NHTSA ID
- 11693428
- Incident
- Aug 20, 2023
- Mileage
- 192,000 mi
The engine shut down into Limp mode. I was on the interstate and this caused me to slow down and cause traffic problems. Yes, I have taken my car to McCarthy Olathe Hyundai and was told there was a recall for Knocking and would not be fixed because I needed a new engine. My engine light came on and the car slowed down. As soon as this happened I took the car to the dealership to be fixed. I did not drive the car anymore.
- NHTSA ID
- 11688237
- Incident
- Aug 20, 2025
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.