Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Body & structure reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
48
Latest Dec 29, 2025
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
3%
of 1,902 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
8
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
3
What this page shows
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2013 Hyundai Sonata submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 48 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming body or structure
The 25 most recent of 48, in the owner's own words
About a year ago, I went out one morning, and the Rear Passenger Door would not engage or open. I tried using the key fob, as well as manual lock, trying to lock and unlock, and it still would not open. No one can get into the car from the outside. No one can get out of the car from the inside. This especially is very dangerous. Nothing has changed. I would like Hyundai to repair my door, since it is inoperable. In case of accident, fire, or other reason, someone would be locked in to their detriment.
NHTSA ID
11707662
Incident
Dec 15, 2024
Body & structure
Filed Oct 11, 2025
The right-rear passenger door will not open from either the inside or outside of the car. This happened suddenly with no warning. It was instantaneous. I went to go pick my toddler from daycare and when we were returning to the car, the right-rear passenger door will not open after unlocking the car with my key fob. All the other doors (3) could be opened with the key fob or without the key fob from inside the car. I tried to open the right-rear paasenger door from the inside and it still will not open. Additionally, you can hear the locking system on the door moving when locking and unlocking the car with the key fob but the door simply won't open. This is a safety issue because it hinders my ability to quickly get to my toddler in case of an emergency.
NHTSA ID
11692733
Incident
Oct 8, 2025
Body & structure
Filed May 28, 2025
The left rear door won't open from the inside or from outside. The door just suddenly stopped working without any warning or without any damage to the door, or to the key FOB. I use it to transport an elderly person or sometimes my grand kids, it is dangerous especially if someone has to exit the car immediately.
NHTSA ID
11663549
Incident
Mar 1, 2025
Body & structure
Filed Jan 8, 2025
The back doors will no longer open when unlocked. This poses a safety risk. I was unable to get my child out of his car seat when the locks or locking mechanism went out. I had to climb into the back seat from the front. The door do not open either from the interior or exterior of the vehicle. A mechanic stated that this could be from faulty solenoids. I was unable to get a print out of a quote at the time of writing this
NHTSA ID
11634770
Incident
Oct 2, 2023
Body & structure
Filed Nov 28, 2024
Rear driver side door cannot be opened from the inside or the outside of the vehicle.
NHTSA ID
11627826
Incident
Aug 3, 2024
Body & structure
Filed Jun 22, 2024
Vehicle driver and passenger door handles will not open from the outside despite being unlocked. No damage occurred to handles. Handles worked one day and stopped working the next. Huge safety risk, if there is an accident, the driver and passenger are completely inaccessible.
NHTSA ID
11595902
Incident
Apr 10, 2024
Body & structure
Filed May 15, 2024
My rear drivers side door will not open. I cannot get my grandson out of his car seat without walking to the passenger side of the car. If there was an accident, first responders would not be able to reach anyone in the backseat behind the driver's seat. This is a common problem with this make/model vehicle. I asked the dealer to try to open it for me, but wouldn't even look at it for without a $185 charge. No one else has inspected the vehicle. There were no warnings, messages, or other symptoms of the problem prior to the failure.
NHTSA ID
11588905
Incident
Jan 1, 2023
Body & structureInterior & seats
Filed Apr 3, 2023
My vehicle and a couple more vehicles that I have seen seem to have a cracked interior dashboard caused by the heat. This problem seems to be common on hyundai's of different models. I've owned several different manufacturered vehicles, and this is the first vehicle manufacturer with a common problem with the cracking of the vehicles interior dashboard it has plastic fumes. There seems to be no remedy for this defective product. I have done research and found alot of people online having the same problem.
NHTSA ID
11515108
Incident
Jun 30, 2020
Body & structure
Filed Jan 26, 2023
Currently, Hyundai has issued a notification for extended warranty on a 2016 Hyundai Tucson and the Hyundai ELANTRA for an issue with the door latch system. However, this problem is occurring in several other Hyundai models. I own a 2016 Tucson and also a 2013 Sonata. the problem starts out usually when you try to open the door you have to pull the handle 2 to 3 times before it opens eventually it will not open at all. I had the problem fixed on the Tucson it was still under warranty, however, my 2013 Sonata rear driver side door just stopped opening from both the inside or the outside. I’ve watched videos on how to get the door open and I’ve looked up how to get it fixed. If I take it to the dealer it can cost up to $1500 which I don’t have. I don’t understand why it’s not a safety recall. I currently have one grand child who sits in a car seat in the back, and I only have one way of getting her in and out through the opposite door that opens , in another week, I will have a second grandchild to put in my car. I cannot install both car seats and use them if only one door opening. This is a safety hazard in all their vehicles. They use the same latch mechanism on all of their vehicles, if you look at YouTube, you’ll see hundreds of Tucson videos and if you search sonata you’ll find the same latch problem with sonatas. When I took my Tucson to be repaired, I asked about the Sonata and the repair person said if there’s no recall, I would have to pay to have it fixed. This is a safety issue because you can close your door and drive then Stop your car and try to open your door and it won’t open, and it is impossible to climb from the front seat to the backseat in a Sonata . There is no warning, It just happens. please look into this I need my doors fixed and I cannot afford $1500 to fix one door!
NHTSA ID
11503792
Incident
Nov 20, 2021
Body & structure
Filed Oct 15, 2022
2013 Hyundai Sonata has massive white pearl paint peeling. Large swaths on both read roof racks (each about 48 square inches), trunk peeling (across the entire width on the trunk top edges), front engine compartment hood (4 spots ranging from 3 - 15 square inches). Paint peels away down to undercoating level - poor bonding of the paint to the undercoat).
NHTSA ID
11489416
Incident
Jun 1, 2022
Body & structure
Filed Jun 24, 2022
The front passenger door does not open even when it is unlocked. The power locks will make the noise as if the door is unlocked but the latch is stuck. Even if you manually unlock the door, it will not open. This is a safety issue because you can not safely exit the vehicle if you were in the passenger seat. There were no warnings before this problem presented itself.
NHTSA ID
11470870
Incident
Jun 17, 2022
Body & structure
Filed May 27, 2022
passenger rear door will not open, not from the inside or outside of the vehicle
NHTSA ID
11466388
Incident
May 1, 2022
Body & structure
Filed Oct 20, 2021
Rear passenger door doesn’t open from the inside or outside. The actuator is unlocking but the cable that attaches to the handle is stretched and not releasing from the striker. The component at fault is the “latch assembly”. This is very dangerous and people can get stuck in the rear.
NHTSA ID
11437573
Incident
Oct 1, 2021
Body & structure
Filed Aug 22, 2021
White paint peeling off from the car.
NHTSA ID
11430022
Incident
Aug 10, 2021
Body & structureElectricalExterior lighting
Filed May 7, 2021
SEATBELT FAILED TOO RETRACT CORRECTLY ALLOWING DOOR TO BE SHUT ON IT LEADING TOO DOOR AJAR SENSOR DAMAGE OR FAILURE LEAVING RED LIGHT AT BOTTOM OF DRIVER DOOR ALWAYS TURNED ON DRAINING BATTERY EVERY TIME OVERNIGHT. ONLY FIX FOR THIS WAS TOO REMOVE SENSOR TO PREVENT BATTERY DRAIN BUT NOW MY CAR LOCKS DOOR EVEN WITH ENGINE TURNED ON. SAFTEY ISSUE. COST OF FUEL ROADSIDE UNLOCK ASSISTANCE AND BATTERY CHECK OR REPLACEMENT COST.
NHTSA ID
11415518
Incident
Apr 5, 2021
Mileage
65,000 mi
Body & structure
Filed Apr 29, 2021
THE FRONT DASHBOARD HAS MULTIPLE LINES OF CRACKS NEAR THE DASHBOARD. AFTER RESEARCHING ONLINE IT LOOKS LIKE A COMMON ISSUE WITH THIS MODEL. THE DASH BEING CRACKER ON THE PASSENGER SIDE ON TOP OF THE AIRBAG MAKES ME REALLY WORRIED ABOUT THE AIRBAG BLOWING OFF. ALSO THE CAR LOOKS SO BAD WITH ALL THE CRACKS THAT I HAVE PUR A COVER ON TOP OF THE DASH WHICH COULD RESULT IN THE AIRBAG NOT OPENING UPON COLLISON.
NHTSA ID
11414387
Incident
Apr 1, 2021
Body & structureElectricalEngine
Filed Nov 20, 2020
Fire reported
MY ENGINE WAS RECENTLY REPLACED DUE TO A SETTLEMENT AGREEMENT DUE TO FAULTY ENGINE WHICH DIED, THIS OCCURRED IN OCTOBER 2020 AND I RECEIVED MY VEHICLE BACK TWO WEEKS AGO WITH A NEW ENGINE. LAST NIGHT ON 11/19/2020 THE ENGINE IN MY VEHICLE BURST INTO FLAMES WHILE I WAS PARKED IN A RESTAURANT PARKING LOT. THE ENGINE CAUGHT FIRE WITH NO NOTICE AND I HAD TO CONTACT THE FIRE DEPARTMENT TO PUT THE FIRE OUT.
NHTSA ID
11375573
Incident
Nov 19, 2020
Mileage
156,000 mi
AirbagsBody & structure
Filed Sep 19, 2020
TWO CRACKS (6 INCHES OR LONGER) HAVE APPEARED ON THE PASSENGER SIDE DASHBOARD (AROUND THE "AIR BAG" INDICATION ON THE DASH). I AM VERY CONCERNED THIS WILL COMPROMISE THE DEPLOYMENT OF THE AIR BAG IF NECESSARY. A FORMAL COMPLAINT (CASE#17284937) WAS LOGGED IN BY HYUNDAI, BUT NO REMEDY WAS GIVEN.
NHTSA ID
11359925
Incident
Jul 7, 2020
Mileage
65,000 mi
Body & structureEngineFuel system
Filed Aug 23, 2020
Crash reportedFire reported1 injury reported
I WAS DRIVING TO WORK ON A HIGHWAY, APPROXIMATELY 7:15AM I STARTED SMELLING SOMETHING BURNING. MY CAR WAS BUCKING. I WENT TO PULL OVER WHEN MY CAR TURNED A SHARP RIGHT INTO TREES. THE CAR WAS COMPLETELY CONSUMED BY FLAMES.
NHTSA ID
11350819
Incident
Aug 17, 2020
Mileage
140,000 mi
Body & structureDriver assistance
Filed Aug 11, 2020
THE PAINT IS PEELING ON THE HOOD OF THE CAR. ON THE DASH THERE ARE 2 CRACKS ONE ON EITHER SIDE OF THE AIRBAG ENCLOSURE. THE STEERING WHEEL HAS THE RUBBER PEELING OFF. THE PAINT ON THE TOP OF THE ROOF PANEL IS CRACKED/READY TO PEEL OFF. THE CAR WAS IN MY DRIVEWAY. I HAD TO REPLACE THE TRANSMISSION SENSOR WITH HARNESS 6/03/2030 I ONLY HAD 42171 MILES AT THE COST OF $751.47 . MY WARRANTY IS FOR 10 YEARS AND 100,000 MILES BUT THEY SAID IT WASN'T COVERED. I WAS DRIVING WHEN THE CHECK ENGINE LIGHT CAME ON AND I MADE THE APPOINTMENT IMMEDIATELY AND BROUGHT IT IN 6/03/2020 TO THE HYUNDAI DEALERSHIP.
NHTSA ID
11348619
Incident
Jun 3, 2020
Mileage
42,017 mi
Body & structure
Filed Jul 28, 2020
THE TRUNK NO LONGER OPENS AUTOMATICALLY WHEN PUSHING THE BUTTON ON REMOTE KEY AND/OR TRUNK BUTTON INSIDE THE CAR. ADDITIONALLY, THE CAR'S DISPLAY SYSTEM NO LONGER OPERATES PROPERLY AND WHEN TOUCHING THE SCREEN TO SELECT AN OPTION, IT OPERATES A DIFFERENT FUNCTION THEN PRESSED. SUCH AS. SELECTING VOLUME UP MIGHT CHANGE THE RADIO STATION INSTEAD. WHEN PRESSING THE SCREEN TO SELECT A DIFFERENT MODE FOR MUSIC, SCREEN WENT COMPLETELY BLACK WHILE NAVIGATING (CAR IN MOTION) AND WAS NO LONGER OPERABLE. THE REAR VIEW CAMERA HAS FAILED AS WELL AND WHEN THE VEHICLE IS PUT IN REVERSE, THERE IS MERELY A BLUE SCREEN AND NO VISUAL OF THE REAR. I HAD AN ERROR MESSAGE DISPLAY ON THE SCREEN ON 15 JULY 20, BUT I AM UNCERTAIN IF THIS IS RELATABLE.
NHTSA ID
11341951
Incident
Jul 15, 2020
Mileage
86,000 mi
Body & structureEngineSteering
Filed Jul 21, 2020
TOOK MY CAR TO (HYUNDAI SANOTA 2013 TURBO) TO DEALER TO GET BRAKE LIGHTS FIXED AND THE STEERING WHEEL FIXED ACOUPLE OF YEARS AGO...WHICH WAS COVERED BY MY WARRANTY THE UNDERWRITER NOTICE THE PAINT HAD PEALED FROM THE FRONT BUMPER AND STATED HE WILL HAVE THEM PAINT THE BUMPER AFTER HE CHECKED WITH SOMEONE THEY STATED THE OTHER OWNER HAD BUMPER WRAPPED SO HYUNDAI NOT RESPONSIBLE... SINCE THEN I'VE SEEN MANY OF HYUNDAI BUMBERS WITH THE SAME PROBLEM 🤔 #2 WHILE DRIVING MY CAR LAST THIS WEEKEND A TAPPING SOUND COMING FROM ENGINE SO I CHAGED MY OIL...AFTER I CHAGED THE OIL THE I DROVE MY CAR NOT EVEN 2 MILES AND IT SEEMED THE TAPPING SOUND WAS GETTING WORSE... THE OIL AND CHECK ENGINE LIGHT CAME ON AND IT STARTED KNOCKING AND SHUT OFF NOW MY CAR WANT EVEN START MY EXTENDED WARRANTY EXPIRED 2/2020😖
NHTSA ID
11340709
Incident
Jul 19, 2020
Body & structureElectrical
Filed Feb 22, 2020
MY FRONT AND PASSENGER DRIVER'S SIDE DOORS HAVE HAD THE LOCKING MECHANISM/ACTUATOR CABLES DETACH AND BREAK. REQUIRING ME TO HAVE A MECHANIC FORCEFULLY OPEN THE DOORS AND THEN REPLACE THE INTERNAL LOCKING ASSEMBLY AND CABLES AT A COST OF OVER $800 PER DOOR. ONE DOOR CABLE BROKE IN THE SUMMER OF 2019 AND THE SECOND DOOR, THE DRIVERS DOOR, JUST BROKE THIS FRIDAY 2/21/2020. THIS IS A HUGE SAFETY HAZARD AND IS KNOWN TO HAPPEN IN THIS VEHICLE AFTER WARRANTY IS OUT. IF THIS HAPPENED WITHOUT SOMEONE KNOWING THEY WOULDN'T BE ABLE TO OPEN THEIR DOOR. I WORK WITH UBER AND LYFT AS A SECOND JOB AS WELL AND CANNOT HAVE THIS TYPE OF MECHANICAL ISSUE.
NHTSA ID
11310745
Incident
Feb 21, 2020
Body & structure
Filed Jan 2, 2020
MY 2013 HYUNDAI SONATA DRIVER SIDE DOOR HANDLE WHEN I UNLOCKED MY DOOR TO GET IN MY VEHICLE IT WILL NOT OPEN AT ALL EVEN WITH THE KEY TO UNLOCK MY DRIVERS SIDE!
NHTSA ID
11296763
Incident
Jan 2, 2020
Mileage
53,000 mi
Body & structure
Filed Jul 28, 2019
THE PAINT IS CHIPPING ACROSS THE WHOLE VEHICLE. SOME AREAS ARE JUST LITTLE SPOTS BUT OTHERS ARE LARGE CHUNKS. THE VEHICLE HAS BEEN PROPERLY MAINTAINED YET THE PAINT IS CHIPPING.
NHTSA ID
11240182
Incident
Jul 27, 2019
Mileage
63,389 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own