2024 Hyundai Tucson Hybrid Owner Complaints

The contact owns a 2024 Hyundai Tucson. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 25V893000 (Trailer Hitches); and the contact became aware that there was no wiring harness on the vehicle after recall repair. The dealer informed the contact that removing the wiring harness and installing a dust cap was included in the recall remedy as provided by the manufacturer. The contact stated that the vehicle was not safe to haul a trailer because the brake lights and turn signals would be inoperable. The manufacturer was made aware of the failure. The failure mileage was approximately 22,000.

NHTSA ID

11754680

Incident

Jun 4, 2026

Mileage

22,000 mi

The contact owns a 2024 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 25V893000 (Trailer Hitches). The vehicle was taken to the dealer, where the contact was informed that the recall remedy consisted of removing the trailer hitch wiring harness. The contact declined the repair because the vehicle had been purchased specifically for the towing capability. The contact stated that the manufacturer had failed to provide an adequate fix under the recall. The manufacturer was notified of the issue and confirmed the information provided by the dealer. The contact had not experienced a failure.

NHTSA ID

11753248

Incident

Jul 28, 2026

On XXX we were driving from [XXX] to [XXX]. Going through the [XXX] mountains on [XXX]. At an elevation of about 6,000 ft. temperature was about 85, speed about 55 mph the window in the back seat (behind the driver) imploded with a huge bang (sounded like a bomb went off). Glass was all over the back seat. I thought someone had shot at our car. I was with a retired CHP and he confirmed no bullets or rocks - this window just spontaneously exploded sending glass shards like shrapnel in the car! Besides the noise of the explosion, which could have caused the driver to veer off the road, if anyone had been in the back seat they could have been killed or seriously wounded from the flying shrapnel. In talking with other people, I found out NHTSA has an open engineering analysis (DP23001) investigation regarding this issue. This is very serious and should NOT be allowed to happen. Appears there is defective glass in some Hyundai Tucson's - not sure if the pressure of going over the mountains had anything to do with it or the design of the car but I'm leery of driving this car now! Thank you for your time and hopefully the manufacturer will correct this issue ASAP or before someone dies. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11751695

Incident

Jul 17, 2026

I own a 2024 Hyundai Tucson hybrid SEL with a genuine Hyundai trailer hitch & trailer wiring harness that were installed by a Hyundai dealer. My vehicle was included in Recall P90. As part of the recall, the dealer disconnected & removed the wiring harness because Hyundai did not have an approved replacement available. As a result of the recall, my trailer lights no longer function. I can no longer legally or safely tow my boat trailer because the trailer has no brake lights, turn signals, or running lights. Before the recall, the trailer wiring worked properly. I contacted Hyundai Customer Care & requested an approved replacement wiring solution at no cost. I explained that the recall removed a factory-approved, dealer installed towing function but did not provide a remedy that restores the vehicle's towing capability. Hyundai advised me that no replacement remedy is currently available & would not escalate my concern. I believe this is an unreasonable lack of remedy for a safety recall. The recall has left my vehicle unable to safely perform the towing function for which it was equipped. I am requesting that Hyundai provide an approved replacement trailer wiring solution that fully restores the original towing capability at no cost to owners. No repair date is given for this repair. Unknown

NHTSA ID

11751274

Incident

Jul 17, 2026

The contact owns a 2024 Hyundai Tucson. The contact stated that on three occasions while driving at 65 MPH, the automatic emergency braking system engaged erroneously. While driving at 45 MPH, the failure recurred, but the vehicle resumed normal operation. The automatic emergency braking message illuminated on the instrument panel. The contact related the failure to NHTSA Campaign Number: 26V316000 (Forward Collision Avoidance). The vehicle was taken to the dealer, but the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified, a case was opened, and the contact was informed that the dealer would have to duplicate the failure for repair coverage. The failure mileage was approximately 5,000.

NHTSA ID

11749245

Incident

Jan 1, 2025

Mileage

5,000 mi

6/16/26 on the 101 freeway for over an hour at 65 to 70mph. Emergency braking system engaged and warning appeared. Disappeared after about 3-5 seconds. June 30, 2026, again after driving for over an hour. No cars near, happens multiple times at speed

NHTSA ID

11748005

Incident

Jun 16, 2026

While driving my 2024 Hyundai Tucson Hybrid at approximately 20-25 mph approaching a red light, a sudden and total loss of brake power-assist occurred. Upon applying the brakes, the pedal became instantly rigid and rock-hard. Despite pumping the pedal multiple times and applying heavy manual foot pressure, the vehicle failed to stop, resulting in a low-speed rear-end collision with a stationary car stopped at the traffic light. No dashboard warning lights or malfunction indicators illuminated during or immediately following the event. After the collision, the vehicle's ignition was turned off and then restarted. Following this power cycle, normal braking functionality temporarily returned. The low-speed impact displaced an ultrasonic sensor in the front bumper. This intermittent electronic brake failure poses a catastrophic safety hazard to pedestrians and occupants if it recurs at higher speeds

NHTSA ID

11746111

Incident

Jun 23, 2026

Anytime I put it it in hands-free control on the highway. Even on the small highway normal strip the car swings left and right. And also when I'm getting off from the highway hello, Francis smells so close and there's a small bump the back of the car is sliding most of the time.

NHTSA ID

11741110

Incident

May 30, 2026

On Sunday evening [XXX] at [XXX] I was returning from Long Beach on the [XXX] home to Los Angeles, when I went under an overpass and my emergency braking system activated with an alarm and red arrow pointing to the left. There was no warning before this event. Then my lane assist stopped me from going over the line into traffic. A few minutes later the same thing happened again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11739093

Incident

May 10, 2026

My 2024 Hyundai Tucson hybrid has been returned to the dealership on 3/20/26 and 4/10/26 to replace failed rear shocks and are now scheduled for replacement on 4/27/26 under warranty. I was told by Matthews Hyundai dealership that the part may have been defective the first time but after having the shocks fail again it is clearly a defect in design. The bouncing and ride is dangerous. Rear shock failure is a major safety hazard because it severely compromises vehicle stability, drastically reducing control during braking, cornering, and emergency maneuvers. It leads to increased braking distances, excessive rear-end bouncing, poor handling, and accelerated wear on other suspension components, significantly increasing the risk of accidents. I do not want to have an accident due to a faulty part.

NHTSA ID

11733356

Incident

Apr 3, 2026

On March 6th, 2026, I spent the day running errands in normal driving conditions and it created a situation that did not charge the battery or switch to gasoline. Several error lights displayed seconds before the car died. The hazard lights failed within 15 minutes of waiting for a tow truck. The dealership service department charged the battery and gave me advice to run the car at least 30 minutes everyday even if runs only in the garage. They told me that it was user error because I don't need to drive a half hour per day. I am still attempting to determine the real issue and have it addressed.

NHTSA ID

11729412

Incident

Mar 6, 2026

The contact owns a 2024 Hyundai Tucson Hybrid. The contact stated that while driving in snow mode on an icy road at 25 MPH from a stop sign, the brake system suddenly became inoperable, and the vehicle traveled through a stop sign and crashed into an unknown GMC vehicle. The contact mentioned that there was no skidding, and the vehicle was in snow mode to enhance the driving experience. There were no warning lights illuminated. All the air bags deployed, and the driver was unable to see. The vehicle was towed to a tow lot. The contact sustained injuries to her head, resulting in a concussion, fractured ribs, and bruises on her foot from depressing the brake pedal, and medical attention was provided at the hospital. A police report was filed. There was no reported fire. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 9,000. The VIN was not available.

NHTSA ID

11703164

Incident

Dec 3, 2025

Mileage

9,000 mi

Horn will not function.

NHTSA ID

11687106

Incident

Sep 12, 2025

The contact owns a 2024 Hyundai Tucson. The contact stated that while the vehicle was parked, while attempting to enter the vehicle, the key fob failed to function as intended. The contact was unable to unlock the doors to the vehicle. The contact noticed that the battery was completely drained. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact was informed that the vehicle needed to be started daily to prevent the battery from draining. The contact stated that the failure was persistent. The contact stated that because of the persistent failure, the contact was afraid to drive the vehicle. The vehicle was taken back to the dealer; however, the failure was not duplicated. The manufacturer was made aware of the failure. The failure mileage was approximately 900.

NHTSA ID

11686438

Incident

Jun 10, 2025

Mileage

900 mi

Third time SUV was parked for multiple days without being started and the main battery did not keep the charge. First time was five days and required a battery jump. Then it was 22 days, and as expected, the battery did not keep the charge and required a jump. This week it was eight days and same thing happened. I know the SUV is a hybrid but the main battery should not be run down to not be able to start the engine after a short time not being started. My brother has a 2014 Ford product hybrid and does not have any battery issues when that hybrid vehicle is not started for a period of time.

NHTSA ID

11683774

Incident

Aug 26, 2025

The contact owns a 2024 Hyundai Tucson. The contact stated that while stopped at a red light with five vehicles in front of her, the vehicle suddenly accelerated and crashed into several unknown vehicles. The driver swerved and crashed into a cement truck to stop. There were no warning lights illuminated. A woman occupying another unknown vehicle sustained head injuries. The vehicle was towed to a body shop. The air bags deployed. A police report was filed. The driver did not sustain any injuries. There were no reported fires. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 2,900.

NHTSA ID

11683121

Incident

Aug 25, 2025

Mileage

2,900 mi

I am filing a complaint regarding a persistent and disruptive software feature in my leased 2024 Hyundai Tucson Hybrid. The vehicle has an integrated "Red Light Camera Warning" that plays an audible voice alert every time I approach or pass an intersection with a red light camera. Despite numerous attempts through the dealership and Hyundai corporate support, according to Hyundai, the alert is part of their Advanced Driver Assistance System (ADAS) and is considered a safety feature. However, this is not a safety feature, it is a ticket avoidance alert, and the frequent and repetitive alerts create a distraction from safe driving. Key safety concerns: The alert interrupts active phone calls, audio, and music playback at every flagged intersection, regardless of whether I am obeying traffic laws. This forces the driver’s attention away from the road to deal with the disruption or attempt to resume audio. The alert is often triggered in rapid succession when driving through urban areas with multiple camera-monitored intersections, increasing driver stress and reducing focus. Competing manufacturers (Toyota, Honda, Ford, etc.) allow drivers to disable this feature, but Hyundai claims they do not. There is video documentation showing that Hyundai vehicles are capable of disabling this feature via a simple toggle [XXX]. Hyundai’s unwillingness to offer this basic option infringes on the driver’s ability to maintain focus and control over their in-vehicle environment. I respectfully request that NHTSA investigate whether this alert poses a safety hazard due to distraction and urge Hyundai to provide an option for owners to permanently disable or mute it. Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11675365

Incident

Jul 22, 2025

The contact owns a 2024 Hyundai Tucson. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the hybrid system failure warning light was illuminated. The contact stated that the failure had persisted. The contact drove the vehicle to the shoulder of the roadway and turned off the vehicle. The contact stated the vehicle remained parked for twenty minutes before the vehicle was restarted, and the hybrid system independently reset. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that previously the vehicle was taken to the dealer, however the failure was not duplicated. The manufacturer was made aware of the failure but provided no assistance. The contact was provided with a monetary offer because of the inconvenience. The failure mileage was approximately 5,966.

NHTSA ID

11662731

Incident

Dec 16, 2024

Mileage

5,966 mi

My grandchild just went from a car seat to a booster seat. The back seatbelt buckle is so recessed that you cannot buckle it without 20 minutes of fighting with it! This is a major problem because a child could not get themselves buckled. And it takes an adult 20 minutes to try and buckle the shoulder belt into The seat buckle because it’s so recessed in the backseat. I looked on the Internet to see if there was a way to loosen the belts or extend them from the back and there is nothing so I went to a Hyundai Tucson forum and I see there have been many complaints About the recessed seat buckle not being accessible. This is a major concern for anyone transporting children and their grand grandchildren. I’ve already complained to Hyundai about the car randomly shutting off. Hyundai needs to put out a fix for this or provide Hyundai owners with some kind of extension for that buckle. I also understand that taking it into the dealership didn’t help, because they couldn’t buckle it either.

NHTSA ID

11656071

Incident

Apr 20, 2025

Automatic headlight system causes the vehicle headlights to turn on and off during daylight conditions. The LCD display in the dashboard also dims to the point that the information presented cannot be read. This typically happens on bright, sunny days with a clear sky. Vehicle has been to the dealership in excess of seven times where they've made multiple attempts to repair it. The light sensor behind the windshield has been replaced. The body control module has been replaced. The technician also tried to make modifications to the light sensor, but the problem persists. There are a number of other instances of this exact issue involving Hyundai Tucsons, Santa Fe. and Santa Cruz vehicles shown on the NHTSA site, and also when searching other sites online. Dealer technician has repeatedly documented that the problem exists. Dealer tech reported that the Tech at the Hyundai helpline suggested that the auto headlight feature not be used as a resolution. While not a solution under any conditions, even with auto headlight feature turned to off, the dashboard displays continue to dim during the day. The flashing headlights represent a serious safety issue as when following another vehicle, that driver may misinterpret the flashing headlight problem as an aggressive gesture and trigger a road rage type response. The call taker I spoke with at Hyundai when I opened a customer service case said that he personally had that very issue with another driver due to flashing headlights.

NHTSA ID

11654095

Incident

Jan 4, 2025

Issue has happened twice now, about 2 months apart. Driving at highway speeds, 60-75 mph, no other cars around, no reason for braking or stopping, the emergency brake comes up for a few seconds, abruptly slowing the car down for no reason. Very scary as the car starts to slow down from a high speed, very jolting. I've complained to Hyundai but they claim they are not aware of the issue and there are no codes the vehicle puts out so they cant investigate further without replicating the issue, but its random and you don't know when its happening. I've looked online and it appears there are quite a bit of 2023/2024 Tucson's that are having the exact same issue I am.

NHTSA ID

11651364

Incident

Mar 28, 2025

While driving, car suddenly slowed and would not accelerate as normal with accelerator depressed. A dashboard warning "check hybrid system" appeared and acceleration was unable to power car up hill. Driver forced to pull over on shoulder. After turning off and turning on vehicle, issue seemed to temporarily resolve itself. Dealer was unable to identify any faults in the car 3 days after this incident, and returned car to owner. A week later, the same issue occurred. Car would not accelerate after stop sign. When pressing accelerator, car coasted forward a a few mph. Turning off vehicle and turning on again resulted in normal performance resuming.

NHTSA ID

11630845

Incident

Dec 6, 2024

Information screen remains on when car is placed in reverse blocking 25% of the rear view camera. No option to disable or remove the Information screen. Should be able to have 100% of rear camera for safety.

NHTSA ID

11630661

Incident

Dec 9, 2024

This car has an option buried deep in the digital menus to limit the speed the car can go. It is impossible to accidentally turn it on. But two times now, the car has set a limit significantly under the road speed limit. For example — the car set a limit of 30 mph in a 45 mph zone, or 20 mph in a 35 mph zone. The only fix is to find a safe place to pull off the road, stop the car and restart. That clears it. I’m lucky that I was not rammed from behind given my forced way-too-slow speed.

NHTSA ID

11627532

Incident

Nov 26, 2024

From the first day of purchase last June 2024, the front collision warning and avoidance system does not perform as advertised. If a vehicle cuts you off or you approach a vehicle too quickly the warning and braking do not intercede. I’ve taken the car to our local deal 3 times and they have found no trouble codes and say there is nothing they can do. I was also told by the service department manager “that they are all like that”. As a reference, we owned a 2019 Kia Sorrento for 140,000 miles and that collision avoidance system worked perfectly. I also contacted Hyundia National Service and they simply sent me back to the dealer. Lastly, I submitted a Lemon Law request that was rejected by Hyundia.

NHTSA ID

11627029

Incident

Jun 28, 2024