2007 Hyundai Veracruz Owner Complaints

The charging system and alternator failed due to a known safety recall involving an oil leak from the front cylinder bank cover gasket. The oil leaked onto the alternator, causing the charging system to become inoperative and resulting in the engine stalling. The vehicle is currently at the Hyundai dealership and is available for inspection upon request. The engine stalled unexpectedly without any warning, creating a serious safety hazard and increasing the risk of a crash. The failure occurred because the recalled defect caused the charging system to fail. The vehicle is currently at the Hyundai dealership, where the failure has been confirmed. The vehicle has been inspected by the Hyundai dealership. Hyundai has replaced the alternator under the applicable safety recall but has declined to cover the engine failure under the recall warranty. Based on the circumstances of this incident, I believe the engine failure was directly caused by the recalled defect. According to the recall, oil leaking from the front cylinder bank cover gasket can drip onto the alternator, causing the charging system to become inoperative and resulting in an engine stall. My vehicle experienced this exact sequence of events. There were no warning lights or prior indications of a problem before the engine stalled unexpectedly. Although Hyundai acknowledged the recall condition by replacing the alternator, it has denied responsibility for the resulting engine damage, despite the engine failure occurring immediately after the recalled oil leak caused the charging system to fail. I am requesting that Hyundai honor the intent of the recall warranty by covering all damage directly resulting from the recalled defect, including the engine failure.

NHTSA ID

11753302

Incident

Jun 19, 2026

The vehicle is able to be shifted out of park when no keys are in the ignition. My grandson was in the front seat while the vehicle was being cleaned and he shifted the car into reverse and almost rolled into the street. No keys were anywhere inside the vehicle.

NHTSA ID

11748276

Incident

Jul 1, 2026

The vehicle was supposed to be fixed(recall 197) regarding the oil in the alternator issue. After it was fixed my wife was driving on [XXX] at rush hour in Atlanta GA. It slowly was losing power and she called me about it. I told her to get over to the right and take the next exit. It did stop on the exit ramp in the dark but no electric what so ever. The lights and flashers were inoperative. She called the police and they pulled behind the car with their lights flashing. A tow truck brought it to the Hyundia dealer at night and put the keys in the drop box. The dealer replaced the faulty alternator but did NOT cover the bill because they could not find oil on the alternator! About $1500 later I took the car home. This was November 2024 Last week [XXX], the replaced alternator failed again. This was supposed to be fixed by the dealer in November, but somehow this FIX is not working. We now have 2 failures within a year of the alternator supposedly fixed(recall 197) with a "drip pan"? I am reluctant to take it back to this dealer as they have failed twice to fix the problem. Another dealer is far away and the charged up car may not make it that far. You need to tell me why this alternator is still failing and sticking me with the bill when you have supposedly had a fix for the problem. Please advise me on the solution. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11676229

Incident

Jul 15, 2025

The contact owns a 2007 Hyundai Veracruz. The contact stated while driving at an undisclosed speed, the instrument cluster gauges were intermittently inoperable, and the doors were locking and unlocking independently. The contact stated that upon raising the hood and inspecting the vehicle, the contact noticed that oil was leaking from the front cylinder bank valve cover gasket onto the alternator and other parts. The contact related the failure to recall repair of NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling), that was previously performed on the vehicle. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The dealer was contacted and informed the contact that the vehicle was not covered under warranty. The vehicle was not diagnosed or repaired. The failure mileage was approximately 144,000. The VIN was not available.

NHTSA ID

11670870

Incident

Jul 2, 2025

Mileage

144,000 mi

See attached document for complaint.

NHTSA ID

11612968

Incident

Apr 21, 2023

The contact owns a 2007 Hyundai Veracruz. The contact had received an unstated recall notification in 2021 for a failure with the engine. The vehicle was taken to the dealer however, the diagnostic result was undisclosed. The contact stated that he was informed by the dealer that the vehicle was repaired. The contact stated that the failure persisted. The contact inspected the vehicle and became aware that oil was still leaking into the cylinder. There were no warning lights illuminated. The vehicle was taken to the dealer where the vehicle was diagnosed and determined that oil was leaking into the cylinder and on the alternator. The vehicle was repaired but the failure persisted. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 200,000.

NHTSA ID

11594915

Incident

Jun 17, 2024

Mileage

200,000 mi

My car broke down in the middle of the highway. I could not move my car. It was stuck in neutral, but still would not move. I had already switched out the battery, but the battery and engine light was still on. I come to find out it is my alternator. And I feel it is leaking into the alternator, making a crash hazard

NHTSA ID

11574486

Incident

Feb 27, 2024

2007 Hyundai Veracruz AWD Limited died while young female driving in dark, winter, remote location. Towed to nearby reputable repair center. Front Valve Cover gasket & rebuilt (no new available for this old of veracrus) alternator installed and owner notified of up and coming recall not yet formalized: NHTSA # 20V705000 RECALL #197. Paperwork submitted to Hyundai along with extensive proof of work completed thru receipts and pictures. Hyundai international indicated closest Hyundai service center would have to sign off on work completed. That Hyundai dealership refused to sign off that work had been completed. Stating oil still in area. Failed to notify young female that bottom oil gasket leaking as well as other problems. Owner drove back to original repair shop that performed recall #197 work where inspection showed bottom gasket failure which was replaced...nothing to do with recall but could have caused major other failures if not identified and addressed. Since that time, female stranded again remotely when rebuilt alternator failed. Repair shop warrantied part but not labor associated with, as no new alternators are or were made available for 2007 Hyundai veracruz recall. To this day, Hyundai has failed to reimburse owner for original recall performed nearing $1000 in repair costs plus additional $500 for rebuilt alternator failure as Hyundai has failed to make new retrofit parts to complete recall #197. Hyundai international closed this case with no action on their part. Please advise

NHTSA ID

11555906

Incident

Feb 22, 2021

12/2016 purchased vehicle 04/2017 vehicle in for maintenance mechanic notice oil leaking from head gaskets replaced then was informed that there was a recall submitted paperwork to Hyundai reimbursement for recall. Received partial payment. 01/17/2023 vehicle stalled towed to my mechanic same problem head gasket leaking which shorted out alternator and battery. Towed to Hyundai dealer for recall dealer repaired. 11/8/2023 vehicle in for maintenance mechanic saw same problem with head gasket leaking again Hyundai dealer never fixed or used defective parts. Can not get an appointment at Hyundai service until 12/1/2023. Vehicle is leaking oil badly can cause a fire.

NHTSA ID

11554726

Incident

Jan 17, 2023

The contact owns a 2007 Hyundai Veracruz. The contact stated that while driving at an undisclosed speed, the contact noticed an unusual burning smell and noticed the smoke coming from underneath the front engine hood. The contact stated she was able to drive the vehicle safely off the road. The contact stated when she opened the engine hood the engine was on fire. The contact stated that she and her passenger were able to extinguish the fire with water from a nearby residence. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.

NHTSA ID

11549582

Incident

Jul 28, 2023

Mileage

200,000 mi

The contact owns a 2007 Hyundai Veracruz. The contact stated that while driving approximately 70 mph, the vehicle caught fire without warning. The fire extinguished itself. The occupants were able to exit the vehicle without injury. The vehicle was towed to the local dealer where it was diagnosed that oil had leaked onto the alternator and the vehicle was unrepairable. The vehicle was not repaired. There were no reported air bag deployments or police reports filed. The manufacturer was not contacted. The failure mileage was unknown.

NHTSA ID

11501271

Incident

Nov 24, 2022

The contact owns a 2007 Hyundai Veracruz. The contact stated that while attempting to start the vehicle, the vehicle would not start. The vehicle was jumpstarted and operated normally. The vehicle was taken to the dealer and the contact was informed that the alternator, and the front valve cover gasket needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling) and that the vehicle had to be repaired out of pocket. The failure mileage was 107,012.

NHTSA ID

11494667

Incident

Nov 8, 2022

Mileage

107,012 mi

The contact owns a 2007 Hyundai Veracruz. The contact stated while driving 50 MPH, the vehicle stalled and lost electrical power. Several unknown warning lights were illuminated. The contact was able to veer to the side of the road. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the dealer where it was diagnosed that engine oil was leaking onto the alternator, causing the alternator and battery to fail. The dealer diagnosed that the alternator, battery, and valve cover gaskets needed to the replaced. Additionally, the dealer diagnosed that the ABS had failed. The alternator and battery were replaced at the owner’s expense. The vehicle was then taken to an independent mechanic for a second opinion on the ABS failure. The independent mechanic advised the contact that the ABS was operating as designed. The manufacturer was notified of the failure and informed the contact that they could not cover the repair of the valve cover gaskets as the vehicle was out of warranty. The contact stated that the failure had been reoccurring while driving. The alternator was replaced several times. The ABS warning light, check engine warning light, and stability control warning light was illuminated. The contact later received NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. A second dealer Lynnes Hyundai (401 Bloomfield Ave, Bloomfield, NJ 07003) was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle also experienced a charging failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 46,000. Parts distribution disconnect.

NHTSA ID

11466419

Incident

May 27, 2014

Mileage

46,000 mi

The contact owns a 2007 Hyundai Veracruz. The contact stated that while driving at various speeds, the vehicle would stall upon depression of the accelerator pedal with an unknown warning light displayed. The vehicle was towed to an independent mechanic where the front valve cover gasket was replaced. The contact then received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The contact had taken the vehicle to the dealer where they inspected the vehicle and confirmed that the recall needed to be performed despite the previous repair; however, the dealer stated that the parts to repair the vehicle was unavailable. The manufacturer was notified and informed the contact that she would be reimbursed once the dealer repaired the recall; the contact was also provided a case number. The vehicle was not yet repaired. The failure mileage was unknown. Parts distribution disconnect.

NHTSA ID

11465702

Incident

May 26, 2020

The contact owns a 2007 Hyundai Veracruz. The contact stated that oil was leaking from vehicle. The contact topped off the oil. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The local dealer was contacted and informed the contact that the radiator was pushed back into vehicle and they were unable to reach the components to be repaired. The contact was provided an estimate for the repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but, no further assistance was provided. The failure mileage was approximately 25,117.

NHTSA ID

11459561

Incident

Sep 1, 2021

Mileage

25,117 mi

car stall battery light came on steering became hard

NHTSA ID

11456475

Incident

Mar 10, 2022

The contact owns a 2007 Hyundai Vera Cruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11445918

Incident

Nov 21, 2021

This is recall 197. We have been waiting since 20 October 2021 for the dealer to get the part(s) to fix this issue. We have not driven the car since. We submitted a complaint to Hyundai via telephone on October 26 2021 and they gave us a case number 18905484, saying they would get in touch with us within 5 days. No one contacted us. So we called Hyundai again on November 15 and were told a case manager would call on November 16 from a prefix of 833. On November 16 the call came in with poor reception and the person told me she did not know when the parts would be in and offered to reimburse me for up to $50.00 a day for a rental car. She told me the conversation was being recorded. I declined the rental car offer. The dealer also called on November 16 and said they still did not know when the parts would arrive. On November 18 Hyundai called and said they were still trying to find parts. That is the last I have heard from anyone.

NHTSA ID

11443604

Incident

Dec 13, 2021

I need a new alternator and head gasket. I have a recall on my vehicle I have leaks on the alternator car shut off while driving and smoking from underneath the hood. It’s un drivable to dangerous to drive. I was told by a Hyundai dealership in Jersey City on communipaw Avenue that my parts will be here 5-10 days so that can fix it. That’s was in October 4,2021 it’s going 2 months in December. They never called me back I keep calling them. The last time we spoke they said maybe December or January my part might be on a container truck. Which is ridiculous to have to wait all this time . I told them that is my only means of transportation I use for work in my family.

NHTSA ID

11442303

Incident

Oct 4, 2021

The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was with an independent mechanic for routine maintenance, the mechanic diagnosed the vehicle with excessive oil leakage and contamination of the alternator. The vehicle was not repaired. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000. Parts distribution disconnect.

NHTSA ID

11442250

Incident

Jul 1, 2021

Mileage

145,000 mi

The contact owns a 2007 Hyundai Veracruz. The contact stated that while driving at 70 MPH, an abnormal explosion was heard as the sunroof detached and separated from the vehicle. The contact pulled over and called a friend to pick up his wife and kids from the scene as he drove the vehicle to his insurance office. The dealer was notified of the failure and informed him that they had never heard of such a failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 151,577.

NHTSA ID

11441050

Incident

Nov 19, 2021

Mileage

151,577 mi

The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The vehicle was previously repaired under NHTSA Campaign Number: 14V-415000 (Engine and Engine Cooling). The contact stated that while pulling into his garage, a burning odor was detected and the check engine warning light was illuminated. Upon inspection, the contact noticed that there was oil leaking onto the ground and that oil was dripping onto the alternator and valve cover gasket. The dealer was made aware of the failure and informed the contact to take the vehicle in for diagnosis and bring it back for repair once the parts were available. The vehicle was not diagnosed or repaired. The contact stated that he could not make two trips with the defective vehicle to the dealer due to the distance between the dealer's location and his residence. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 198,000.

NHTSA ID

11439904

Incident

Nov 1, 2021

Mileage

198,000 mi

The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed to the residence. Parts distribution disconnect. The failure mileage was unknown.

NHTSA ID

11439402

Incident

Oct 4, 2021

The contact owns a 2007 Hyundai Veracruz. The contact stated that she noticed oil had started to leak from the engine without warning. She then received a recall notification for NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling) and had taken the vehicle to a dealer for service. Once the vehicle was returned, the failure persisted. The contact then took the vehicle to an independent mechanic where they discovered that oil had leaked onto the alternator and onto the oil cover gasket. The independent mechanic then informed her that it appeared that the recall was not performed on the vehicle. The manufacturer had been notified of the failure and the contact was informed that the failure would be investigated. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ID

11439053

Incident

Jan 1, 2020

The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact experienced a failure related to recall where black smoke was coming from the engine. The contact was concerned that the smoke was coming from oil leaking onto the engine. Parts distribution disconnect. The failure mileage was unknown.

NHTSA ID

11438109

Incident

Sep 2, 2021