Owner-reported complaints naming the body or structure system, filed with NHTSA
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Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2010 Hyundai Veracruz submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
ONE OR TWO YEARS AGO THE PLASTIC DRIVER DOOR INSIDE DOOR HANDLE BROKE OFF. THIS WEEK THE PLASTIC PASSENGER FRONT INSIDE DOOR HANDLE BROKE. NOT GOOD. IF THERE WAS A WRECK AND YOU NEEDED TO GET OUT OF THE CAR AND THE DOOR HANDLE BREAKS YOU COULD BE IN A WORLD OF TROUBLE! I DON'T THINK DOOR HANDLES SHOULD BREAK!! I HAVE THE PASSENGER BROKEN DOOR HANDLE.
BOTH OF THE FRONT INSIDE DOOR HANDLES WHICH ARE PLASTIC, HAVE BROKEN. THE RESULT OF THIS IS THAT YOU MUST ROLL DOWN THE WINDOWS & REACH OUTSIDE THE VEHICLE TO OPEN THE DOORS IN ORDER TO GET OUT OF THE CAR. THE CAR WAS STATIONARY WHEN EACH OF THE HANDLES BROKE. I FEEL THAT THIS IS NOT JUST AN INCONVENIENCE, BUT A SERIOUS SAFETY ISSUE. IF AN ACCIDENT OCCURRED OR A FIRE BROKE OUT & FOR WHATEVER REASON YOU COULDN'T GET YOUR WINDOWS DOWN YOU COULD BE IN SERIOUS RISK OF INJURY OR DEATH.
TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE INSIDE DOOR HANDLE FRACTURED WHILE ATTEMPTING TO OPEN THE DOOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE DOOR HANDLE. LATER, THE FRONT PASSENGER SIDE DOOR HANDLE ALSO FRACTURED. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100,000. UPDATED 11/29/16*LJ
WITHIN THE LAST WEEK THE INTERIOR HANDLES HAVE BROKEN ON THE DRIVERS SIDE DOORS. THE DRIVERS SIDE PASSENGER DOOR WILL ONLY OPEN FROM THE OUTSIDE MAKING IT UNSAFE TO ALLOW ANYONE TO RIDE THERE UNTIL IT IS REPAIRED. THE DRIVER DOOR WILL OPEN BUT GETS STUCK AT TIMES AND DOES NOT WANT TO SHUT REQUIRING YOU TO MANUALLY HOLD THE DOOR CLOSED. THIS IS UNSAFE.
AS OF TODAY 3 OUT OF 4 INTERIOR DOOR HANDLES ON MY 2010 HYUNDAI VERACRUZ HAVE BROKEN. THE REMAINING DOOR IS INTERMITTENT DUE TO A DEFECTIVE DOOR LOCK. FROM AN ONLINE SEARCH THIS IS OBVIOUSLY A VERY COMMON PROBLEM, SPANNING SEVERAL YEARS AND MODELS, OBVIOUSLY DUE TO POOR DESIGN OR MATERIALS. IT IS ALSO NOT ONE THAT I CARE TO PAY TO REPAIR AND THEN HAVE TO PAY AGAIN IN THE FUTURE. INABILITY TO OPEN A DOOR FROM THE INSIDE OF THE VEHICLE CREATES A SERIOUS SAFETY PROBLEM. IN THE EVENT OF AN ACCIDENT I WILL NEED TO BE ABLE TO HOPEFULLY UNLOCK THE DOOR, OPEN THE WINDOW AND REACH THE OUTSIDE DOOR HANDLE TO GET OUT. OF COURSE THIS ASSUMES THAT POWER IS NOT INTERRUPTED AS A RESULT OF ACCIDENT. WITHOUT ELECTRICAL WE WOULD BE TRAPPED IN THE VEHICLE. ADDITIONALLY, AS A MAN OF COLOR, I DON'T CHERISH THE THOUGHT OF HAVING TO EXPLAIN TO A COP THAT I CANNOT EXIT THE VEHICLE WITHOUT FIRST REACHING OUTSIDE. THIS IS NOT THE FIRST PROBLEM I'VE HAD WITH THIS CAR BUT THIS IS ONE THAT HYUNDAI SHOULD DEFINITELY RECALL AND REPAIR.
AS OF TODAY 3 OUT OF 4 INTERIOR DOOR HANDLES ON MY 2010 HYUNDAIVERACRUZ HAVE BROKEN. THE REMAINING DOOR IS INTERMITTENT DUE TO A DEFECTIVE DOOR LOCK. FROM AN ONLINE SEARCH THIS IS OBVIOUSLY A VERY COMMON PROBLEM. IT IS ALSO NOT ONE THAT I CARE TO PAY TO REPAIR AND THEN HAVE TO PAY AGAIN IN THE FUTURE. INABILITY TO OPEN A DOOR FROM THE INSIDE OF THE VEHICLE CREATES A SERIOUS SAFETY PROBLEM. IN THE EVENT OF AN ACCIDENT I WILL NEED TO BE ABLE TO HOPEFULLY UNLOCK THE DOOR, OPEN THE WINDOW AND REACH THE OUTSIDE DOOR HANDLE TO GET OUT. AS A MAN OF COLOR, I DON'T CHERISH THE THOUGHT OF HAVING TO EXPLAIN TO A COP THAT I CANNOT EXIT THE VEHICLE WITHOUT FIRST REACHING OUTSIDE. I FEEL I WOULD CERTAINLY BE SHOT. BEST REGARDS
SINCE ABOUT MAY OR JUNE OF 2013, 3 OUT OF 4 INTERIOR DOOR HANDLES HAVE BROKEN ON MY 2010 HYUNDAI VERACRUZ. THIS IS NOT JUST COINCIDENCE. THE 2 FRONT INTERIOR DOOR HANDLES AND THE PASSENGER SIDE REAR INTERIOR DOOR HANDLE HAVE BROKEN. I AM FINALLY REPORTING THIS BECAUSE THE REAR PASSENGER DOOR CANNOT OPEN FROM THE INSIDE OR THE OUTSIDE WHICH IS A SERIOUS SAFETY HAZARD. I RESEARCHED TO SEE IF THIS WAS A COMMON ISSUE WITH THE CAR AND IT APPEARS THAT SEVERAL OTHER OWNERS HAVE POSTED COMPLAINTS REGARDING THE SAME ISSUE. IN FACT, MY HUSBAND ALSO OWNS A 2010 HYUNDAI VERACRUZ AND HIS PASSENGER SIDE INTERIOR DOOR HANDLE HAS ALSO CRACKED MAKING IT DIFFICULT TO OPEN THE DOOR FROM THE INSIDE. I SENT AN EMAIL TO HYUNDAI CUSTOMER SERVICE WHICH IS POSTED ON THEIR NATIONAL OEM WEBSITE. THEIR RESPONSE WAS ESSENTIALLY THAT IT IS MY PROBLEM TO FIX. I DO KNOW THAT OTHER YEAR AND MAKE/MODEL HYUNDAI VEHICLES HAVE A SPECIFIC RECALL ON THESE DOOR HANDLES. I AM WONDERING WHY THE 2010 VERACRUZ DOES NOT. THANK YOU FOR YOUR TIME. *TR
HYUNDAI VERA CRUZ DOOR HANDLES HAVE BEEN BREAKING FOR THREE YEARS. THIS PREVENTS THE DRIVER AND PASSENGER FROM EXITING THE VEHICLE OR ESCAPING SHOULD THERE BE AN ACCIDENT. BROUGHT THIS TO THE DEALER'S ATTENTION. RICK CASE HYUNDAI ADVISED THEY DO NOT STOCK THOSE PARTS AND WE HAD TO RETURN TO REPAIR THE DOOR HANDLE. THIS MADE EXITING THE VEHICLE DIFFICULT; LOWER THE DRIVER'S WINDOW, OPEN THE DOOR FROM THE OUTSIDE, EXIT AND CLOSE THE WINDOW. THE FIRST INCIDENT WAS THREE YEARS AGO, THE DEALER REPAIRED THE DOOR HANDLE. PARTS WERE CHEAP PLASTIC. THE SECOND INCIDENT WAS AT MY CHILDREN'S SCHOOL DROP OFF LINE WHERE MY SON WAS SCOLDED FOR EXITING FROM THE REAR PASSENGER LEFT SIDE. THE REAR RIGHT SIDE WAS BROKEN, THUS PREVENTING HIM FROM EXITING THE VEHICLE. THIS HAS HAPPENED TO EVERY HANDLE, YET THEY ARE REPLACED WITH THE SAME INFERIOR AND DANGEROUS DOOR HANDLES THAT CONTINUE TO BREAK. TONIGHT, THE REAR RIGHT INTERIOR HANDLE BROKE. THIS ISSUE NEEDS TO BE ADDRESSED BY THE GOVERNMENT, HYUNDAI HAS NOT REPAIRED THE ISSUE BY BUILDING A BETTER DOOR HANDLE.. SHOULD THE CAR GO IN THE WATER, OR BE ENGULFED IN FLAMES, WE CANNOT ESCAPE AND BE HARMED FOR NO REASON. THIS IS AN EASY FIX THAT NEEDS TO BE COMPLETED. THANK YOU *TR
THE BRAKES FAILED TO PROPERLY STOP MY 2010 HYUNDAI VERACRUZ WHILE DRIVING ON A PRIMARY ARTERIAL ROAD. THERE WAS NO INDICATION OF ANY BRAKE FAILURE OR WARNING LIGHT PRIOR TO THIS BRAKING FAILURE. BRAKES WERE WORKING FINE IN STOP AND GO TRAFFIC JUST PRIOR TO THE FAILURE. THE BRAKES WERE APPLIED FOR STOPPED TRAFFIC AND THE VEHICLE FAILED TO STOP. THIS RESULTED IN A FRONT TO REAR END COLLISION AT AN APPROXIMATE SPEED BETWEEN 5 AND 10 MPH. THERE WERE NO SKID MARKS AND DURING BRAKING THE BRAKE PEDAL DID NOT INDICATE THAT THE ABS WAS ACTIVE (NO PULSATING OF THE PEDAL). THE AIR BAG DEPLOYED FROM THE DRIVERS STEERING WHEEL WITHOUT INJURY TO THE DRIVER OF THE HYUNDAI. THERE WERE NO OTHER PASSENGERS IN THE HYUNDAI NOR IN THE IMPACTED VEHICLE. THE DRIVER OF THE IMPACTED VEHICLE DID NOT SEEK IMMEDIATE MEDICAL ATTENTION BUT DID COMPLAIN OF BACK AND NECK PAIN. THE FRONT END OF THE HYUNDAI HAS EXTENSIVE DAMAGE, INCLUDING FRAME DAMAGE, RADIATOR DAMAGE, AND ENGINE DAMAGE. THE IMPACTED VEHICLE (A LATE 1960'S TRUCK) HAS REAR BUMPER AND FRAME DAMAGE. AFTER DISCUSSIONS WITH BOTH THE INVESTIGATING OFFICER AND THE BODY SHOP OWNER, I CONTACTED THE LOCAL HYUNDAI DEALERSHIP AND TRIED TO SPEAK WITH THE SERVICE MANAGER. I HAVE LEFT TWO (2) VOICEMAIL MESSAGES TO DATE (BOTH THE DAY OF THE ACCIDENT) AND HAVE NOT RECEIVED A RETURN PHONE CALL. THIS DEALERSHIP HAD JUST COMPLETED THE BRAKE SWITCH RECALL WORK ON THIS VEHICLE ON 12/24/13, INCLUDING A COMPLETE INSPECTION OF THE VEHICLE. NOTHING OTHER THAN NORMAL TIRE WEAR WAS REPORTED ON THE DEALERSHIP'S INSPECTION REPORT. I AM VERY CONCERNED THAT THERE IS A BRAKING PROBLEM WITH THIS VEHICLE. WHEN THE DEALERSHIP RETURNS MY CALL, I WILL ASK HYUNDAI FOR A FULL INVESTIGATION OF THE ACCIDENT, A REVIEW OF THE ON-BOARD COMPUTER, AND ANY OTHER DIAGNOSTICS THAT CAN BE RETRIEVED FROM THE VEHICLE. I ALSO INTEND TO CONTACT HYUNDAI DIRECT WITH MY CONCERNS. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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