2000 INFINITI G20 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2000 INFINITI G20, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Suspension218.2%
- Electrical218.2%
- Engine218.2%
- Seat belts19.1%
- Airbags19.1%
- Powertrain (other)19.1%
- Brakes19.1%
- Heating & air conditioning19.1%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
AT APPROXIMATELY 11:00 PM ON JANUARY 04, 2004 I WAS HEADING EAST BOUND ON INTERSTATE 10 AND EXITED THE FREEWAY AT THE ORANGE GROVE EXIT. AS I APPROACHED THE ORANGE GROVE INTERSECTION I PROCEEDED ON A GREEN LIGHT TO MAKE A LEFT ONTO ORANGE GROVE. TRAVELING AT A REASONABLE SPEED FOR THE INTERSECTION, I NOTICED A LOUD POP IN THE FRONT END, AND CONSEQUENTLY LOST CONTROL OF THE STEERING. AT THIS TIME I WAS FORCED TO THE RIGHT AND CAME IN CONTACT PARALLEL TO A CEMENT BARRIER CAUSING MINIMAL BODY DAMAGE TO MY 2000 INFINITY G20. NO INJURIES WERE SUSTAINED. *LA
I WAS ON THE EAST BOUND RAMP MERGING INTO TRAFFIC, A 18 WHEELER (NO LOAD) SUPPOSEDLY SWERVED TO THE RIGHT TO AVOID HITTING A CAR THAT CROSSED IN FRONT OF IT. I TRIED TO AVOID THE ACCIDENT BUT COULDN'T BECAUSE THERE WAS NO PLACE TO GO (NO MEDIAN TO THE RIGHT) WHEN I NOTICED THE TRUCK HEADING TOWARDS ME, I THOUGHT I HAD GOTTEN OUT OF HIS WAY, HOWEVER, HE STATED THAT HIS WHEELS/BRAKES LOCKED CAUSING THE FRONT END OF THE TRUCK TO HIT ME DIRECTLY ON THE DRIVER'S SIDE. WHEN HE HIT MY CAR, I WAS KNOCKED ACROSS THE HIGHWAY AND ENDED UP IN THE MEDIAN POINTING WEST, I DID A COMPLETE 180 DEGREE TURN, THE WHOLE DRIVERS SIDE WAS DAMAGED, THE GLASS SHATTERED IN ONTO ME, MY SEATBELT FAILED TO RETRACT AND MY SIDE AIRBAG DID NOT DEPLOY. I ESTIMATE THAT I WAS GOING ABOUT 45 TO MERGE ONTO THE HIGHWAY, AND HE WAS ON THE HIGHWAY DOING ABOUT 65 WHEN HE LOST CONTROL, FORTUNATELY THE TRAFFICE WAS NOT THAT HEAVY, IT WAS ABOUT 3PM ON A FRIDAY EVENING , THE WEATHER WAS CLEAR AND SUNNY, AND SINCE TRAFFIC WAS NOT TOO HEAVY ALL THE MOTORISTS WERE ABLE TO AVOID ME, AND I BELIEVE SEVERAL DIALED 911 WHEN IT HAPPENED BECAUSE THE CITY POLICE WAS THERE WITHIN MINUTES AND TOLD ME NOT TO MOVE THAT EMS AND THE STATE TROOPER WAS ON THE WAY. BOTH ARRIVED WITHIN 5 MINUTES AFTER I HAD COME TO A COMPLETE STOP. I WAS LEFT WITH RUPTURED DISCS IN MY NECK, BULGING DISCS IN MY LOWER BACK AND SOME NERVE DAMAGE. HE WAS ISSUED A CITATION BY THE STATE POLICE.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
PURCHASE A 2000 INFINITY FROM A CAR DEALER WITH OUT AIR BAGS AND WITHOUT THE DIAGNOSTIC COMPUTER/EQUIPMENT. *TR
WHILE STARTING UP THE VEHICLE A LOUD NOISE CAME FROM FRONT. CONSUMER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE STARTER NEEDED TO BE REPLACED. BUT CONSUMER WAS RESPONSIBLE TO PAY FOR PARTS AND LABOR. *AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
CONSUMER STATES FOR THE PAST 2 YEARS THERE HAS BEEN AN ONGOING PROBLEM WITH A ROTTEN EGG/SULFUR SMELL COMING OUT OF THE EXHAUST, CONSUMER HAS TAKEN VEHICLE TO THE DEALERSHIP AT LEAST 3 TIMES TO TRY AND GET THE PROBLEM RESOLVED, CONSUMER HAS BEEN TOLD THAT THE WRONG TYPE OF GAS WAS BEING USED, THAT THERE WAS NO SMELL, THAT A PARTICULAR PART IN THE VEHICLE COULD NOT BE REPLACED ONLY ADJUSTED, CONSUMER EVEN HAD AN UPDATE PERFORMED ON THE VEHICLE, HOWEVER THE PROBLEM STILL EXISTS. *JB NAR 8/22/02. *SCC *CB JB
SULFUR/EGGY SMELL COMING FROM EXHAUST SYSTEM. VEHICLE TAKEN TO DEALERSHIP ON NUMEROUS OCCASSIONS (4 TIMES) WITH NO RESOLUTION. COMPLAINTS FILED WITH BBB, AND INFINITI CUSTOMER SERVICE. I WANT THE PROBLEM FIXED OR I WANT TO USE THE LEMON LAW AND GET MY MONEY BACK. A LETTER WAS ALSO SENT TO THE NHTSA.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
BOTH REAR SEAT BELTS LOCK AROUND THE OCCUPANTS EXTREMELY TIGHT WITHIN 0-10 MINTUES, TRAPPING OCCUPANTS IN THE SEATS. THIS HAPPENS WHILE VEHICLE IS MOVING, AND WHEN THE VEHICLE IS NOT MOVING. DEALERSHIP/MANUFACTURER HAVE BEEN TOLD ABOUT THE SEAT BELT PROBLEM NUMEROUS TIMES. SOLUTION GIVEN DEFEATS THE PURPOSE OF THE SEAT BELT. *AK THE SOLUTION BY THE DEALER IS TO UNHOOKING THE SEAT BELTS, SLOWLY LEFTING THEM RETRACT AND REHOOKING THEM. *YH *SLC
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
PURCHASE A 2000 INFINITY FROM A CAR DEALER WITH OUT AIR BAGS AND WITHOUT THE DIAGNOSTIC COMPUTER/EQUIPMENT. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
WE WERE SOLD A LEMON VEHICLE FROM EVANS MOTORS LOCATED AT 112 W ST JOHN ST, GIRARD KS BY EDDIE WALSH. WE HAVE HAD THE VEHICLE NOW FOR A LITTLE OVER 1 MONTH. THE BACK BRAKES WENT OUT, THE FRONT BRAKES WENT OUT AS MY SON WAS DRIVING THE VEHICLE AND THE BRAKE PADS WENT FLYING. THAT SAME DAY WE FOUND OUT THAT THE TRANSMISSION WAS BAD AND NEEDED TO BE REPLACED AND WOULD COST AROUND $1000 TO $3000 TO BE FIXED. EVANS MOTORS HAS YET TO EVEN ATTEMPT TO HELP FIX THIS ISSUE. THEY INFORMED US THAT WE BOUGHT THE VEHICLE AND IT IS NOW OUR PROBLEM NOT THEIRS. MY SON IS A COLLEGE STUDENT WITH AN INFANT 2 MONTH OLD SON AND HE NEEDS A DEPENDABLE VEHICLE TO TRANSPORT HIS SON IN, TO GO TO SCHOOL AND WORK. I WANT SOMEONE TO HELP ME WITH THE ISSUE AT HAND. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
WE WERE SOLD A LEMON VEHICLE FROM EVANS MOTORS LOCATED AT 112 W ST JOHN ST, GIRARD KS BY EDDIE WALSH. WE HAVE HAD THE VEHICLE NOW FOR A LITTLE OVER 1 MONTH. THE BACK BRAKES WENT OUT, THE FRONT BRAKES WENT OUT AS MY SON WAS DRIVING THE VEHICLE AND THE BRAKE PADS WENT FLYING. THAT SAME DAY WE FOUND OUT THAT THE TRANSMISSION WAS BAD AND NEEDED TO BE REPLACED AND WOULD COST AROUND $1000 TO $3000 TO BE FIXED. EVANS MOTORS HAS YET TO EVEN ATTEMPT TO HELP FIX THIS ISSUE. THEY INFORMED US THAT WE BOUGHT THE VEHICLE AND IT IS NOW OUR PROBLEM NOT THEIRS. MY SON IS A COLLEGE STUDENT WITH AN INFANT 2 MONTH OLD SON AND HE NEEDS A DEPENDABLE VEHICLE TO TRANSPORT HIS SON IN, TO GO TO SCHOOL AND WORK. I WANT SOMEONE TO HELP ME WITH THE ISSUE AT HAND. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Heating & air conditioning
Reports naming the heating, ventilation and air-conditioning system.
From owner reports, verbatim
THIS IS A NEW CAR AND SUPPOSED TO BE UNDER WARRANTY. THE A/C WOULD NOT WORK WHEN TURNED ON THIS YR. TOOK IT TO DEALER AND WAS TOLD A ROCK HIT THE CONDENSER AND PUT A HOLE IN IT. WAS TOLD THAT THAT IS NOT COVERED BY THE WARRANTY. FIRST OF ALL, IF IT ONLY TAKES A ROCK TO PUT A HOLE IN THE CONDENSER, THAT IS DEFINANTLY A DESIGN FLAW. ROCKS ARE EVERYWHERE ON THE HIWAYS. IF THIS VEHICLE IS THIS BADLY DAMAGED BY NORMAL ROAD CONDITIONS THEN THE MANUFACTURE SHOULD HAVE PLACED SOME KIND OF SHIELD OVER THESE CRITICAL COMPONENTS.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .