2009 INFINITI G37 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2009 INFINITI G37, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Airbags8845.1%
- Engine2311.8%
- Electrical168.2%
- Interior & seats136.7%
- Powertrain (other)115.6%
- Driver assistance94.6%
- Transmission73.6%
- Visibility73.6%
- Brakes73.6%
- Body & structure52.6%
- Steering42.1%
- Suspension31.5%
- Fuel system10.5%
- Other / unspecified10.5%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
The contact owns a 2009 Infiniti G37. The contact stated that the air bag warning light was flashing, with the message "Passenger Air Bag Off 2” displayed on the instrument panel. The vehicle was taken to the dealer to be diagnosed; however, there was no electrical failure found with the POD sensors. The dealer stated that the air bag needed to be replaced. The contact researched and found information on the failure of the air bags. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000.
Light blinks for (no airbag on passenger side) working. Light also blinks on dashboard showing no airbags. My car has just over 76,000 miles with meticulous maintenance and no crashes, accidents or even bumps. There are countless complaints, inquiries and threads on the internet regarding the above mentioned problem. I don't know if anyone has taken the time to make an official inquiry but it requires your scrutiny. The fix is a new seat and or an old one that the components still work. There are countless people drivng this vehicle without airbags. We need a fix that won't cost $10,000 (estimate from dealership). Also, where can one find a seat??? Inifinity needs to provide a fix that allows the airbags to function properly without the consumer having to find a new/used seat (and none are available nationwide). The modules are a mere $200 but integrating them into a seat is impossible, so the "fix" is a new seat. This problem exists as the cars age. I project that all inifinities with this style seat have, or are going to have, the same problem as they age. If not, what remedy did Infinity offer in its newer models, leaving the rest of us driving death traps, with no means or opportunity for safely find a "fix". Attached is a copy of the scan from an auto body delearship regarding the lights.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
I was driving at about 65 mph on the tail end of a roughly 2 hour trip. The car shut off on me completely. Fortunately there weren't many cars on the road, so I was able to force the steering wheel - since power steering went out as well, I needed to turn the wheel forcefully - to the shoulder. The brakes worked ok, but not well, again because the engine shut off, so I was forcing the brakes and they took a lot longer to work than normally. Had there been normal to heavy traffic, I'd definitely have been in a very bad crash. The vehicle is available for inspection if needed. This is the second time this situation has occurred to me in this vehicle. There was no warning lamp, message, or symptom prior to or after the incident. A dealer, manufacturer, police, insurance, nor anyone else has inspected or reproduced the problem. Various Infiniti online forums reference the same issue.
MY CAR WAS SLOWING DOWN AND JERKED IN AND OUT OF FIRST GEAR IVE BEEN HAVING THIS PROBLEM FOR MOTNTHS I LOOKED ON INFINITI FORUM AND SEEN ITB12-027D AND INFINITI WILL NOT FIX MY CAR I ALMOST HIT SOMEONE CAR DUE TO THE CAR DRIVING REALLY WEIRD ! AND SWERVED AND HIT A CURB INSTEAD THIS IS RIDICULOUS IM ALSO REPORTING THIS TO THE BBB AS WELL BECAUSE PLENTY OF PEOPLE ARE REPORTING THIS AS AN ISSUE WITH THIS YEARS TRANSMISSION AND ENGINE AND THEY ARENT DOING ANYTHING TO FIX IT BUT THROW PRICES AT THEIR CUSTOMERS FOR THE TO FIX TEHE PROBLEM THEMSELVES
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
Front passenger air bag occupancy sensor failure. Sensor is located on front passages seat and activates or deactivates passenger air bags based on occupancy and or weight. The vehicle has less than 90,000 miles. Passenger airbag/seat belt warning lamp on. Passenger airbag off indicator light remain on even when passenger seated. Repair cost estimated over $5,000. Vehicle will not pass inspection.
I am the original owner of this 2009 G37 sedan with only 12K miles. This car has never been in an accident. It is perfectly maintained and sits in a garage 99% of the time. Last week the airbag light flashed on. The dealer said the error code was B1018 (Occupant Classification Sensor malfunction). The cost of the passenger seat cushion alone is $7,500. This problem was also found on the 2007 & 2008 G37 models and part of a NHTSA recall (#08V521000). I found this problem all over the internet and this NHTSA site for this model year G37. PLEASE INVESTIGATE THIS PROBLEM. Why isn't this part of the 2007/2008 recall when the sensor is bad in both instances?
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
Front passenger air bag occupancy sensor failure. Sensor is located on front passages seat and activates or deactivates passenger air bags based on occupancy and or weight. The vehicle has less than 90,000 miles. Passenger airbag/seat belt warning lamp on. Passenger airbag off indicator light remain on even when passenger seated. Repair cost estimated over $5,000. Vehicle will not pass inspection.
I am the original owner of this 2009 G37 sedan with only 12K miles. This car has never been in an accident. It is perfectly maintained and sits in a garage 99% of the time. Last week the airbag light flashed on. The dealer said the error code was B1018 (Occupant Classification Sensor malfunction). The cost of the passenger seat cushion alone is $7,500. This problem was also found on the 2007 & 2008 G37 models and part of a NHTSA recall (#08V521000). I found this problem all over the internet and this NHTSA site for this model year G37. PLEASE INVESTIGATE THIS PROBLEM. Why isn't this part of the 2007/2008 recall when the sensor is bad in both instances?
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
I was driving at about 65 mph on the tail end of a roughly 2 hour trip. The car shut off on me completely. Fortunately there weren't many cars on the road, so I was able to force the steering wheel - since power steering went out as well, I needed to turn the wheel forcefully - to the shoulder. The brakes worked ok, but not well, again because the engine shut off, so I was forcing the brakes and they took a lot longer to work than normally. Had there been normal to heavy traffic, I'd definitely have been in a very bad crash. The vehicle is available for inspection if needed. This is the second time this situation has occurred to me in this vehicle. There was no warning lamp, message, or symptom prior to or after the incident. A dealer, manufacturer, police, insurance, nor anyone else has inspected or reproduced the problem. Various Infiniti online forums reference the same issue.
MY CAR WAS SLOWING DOWN AND JERKED IN AND OUT OF FIRST GEAR IVE BEEN HAVING THIS PROBLEM FOR MOTNTHS I LOOKED ON INFINITI FORUM AND SEEN ITB12-027D AND INFINITI WILL NOT FIX MY CAR I ALMOST HIT SOMEONE CAR DUE TO THE CAR DRIVING REALLY WEIRD ! AND SWERVED AND HIT A CURB INSTEAD THIS IS RIDICULOUS IM ALSO REPORTING THIS TO THE BBB AS WELL BECAUSE PLENTY OF PEOPLE ARE REPORTING THIS AS AN ISSUE WITH THIS YEARS TRANSMISSION AND ENGINE AND THEY ARENT DOING ANYTHING TO FIX IT BUT THROW PRICES AT THEIR CUSTOMERS FOR THE TO FIX TEHE PROBLEM THEMSELVES
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
I WAS DRIVING MY VEHICLE ON A STATE HIGHWAY WITH NO BREAKDOWN LANE, ONLY A 'SOFT SHOULDER' GOING ABOUT 70 MPH IN THE MIDDLE LANE. THERE WAS A VEHICLE IN FRONT OVER ME GOING ABOUT 65 MPH AND THE FURTHEST LEFT LANE WAS MOVING CLOSER TO MY SPEED. WHEN THERE WAS AN OPENING, I SIGNALED AND BEGAN CHANGING LANES WHEN THE VEHICLE BEGAN JERKING AND LOSING POWER. THERE WAS A CAR APPROACHING FAST IN THAT LEFT LANE AND ALSO THE VEHICLE THAT WAS BEHIND ME IN THE MIDDLE LANE BEGAN CLOSING IN. I NEARLY CAUSED A THREE CAR PILE UP TRYING GET OVER TO THE SOFT SHOULDER. THESE VEHICLES ARE EQUIPPED WITH A VQ37VHR MOTOR WHICH INFINITI EQUIPPED WITH A PAPER GASKET IN THE DEPTHS OF THE MOTOR CALLED A 'GALLEY GASKET'. ITS CHEAP FRAGILE DESIGN CAUSES LOSS OF POWER AND FOR THE VEHICLE TO NOT EXCEED 2500 RPMS WHICH IS VERY UNSAFE FOR HIGHWAY DRIVING AS MANY TIMES IT IS NECESSARY TO SAFELY NAVIGATE OR EVEN EXIT THE ROADWAY. THE PAPER GASKET CAUSES INEVITABLE DEMISE TO THE MOTOR ALLOWING OIL TO ENTER WHERE IT SHOULD NOT. THIS IS ALL BEFORE THE CHECK ENGINE LIGHT EVEN ILLUMINATES. ONCE THE LIGHT COMES ON, IT WILL DISPLAY A CODE 'P0011' AND/OR 'P0021' WHICH CALLS FOR THE VARIABLE VALVE TIMING SOLENOID TO BE ADDRESSED. I REPLACED BOTH, CHANGED THE OIL, AND THE CAR DROVE FINE FOR A FEW DAYS THEN THE SAME THING REPEATED. AFTER GOING TO NUMEROUS SHOPS AND THEM EITHER NOT WANTING TO TAKE ON THE JOB OR NOT KNOWING WHAT ELSE THE ISSUE MAY BE, I WENT TO THE INFINITI DEALERSHIP AND WAS TOLD THAT I NEED A NEW MOTOR. AFTER EXTENSIVE RESEARCH, I'VE COME ACROSS THOUSANDS OF OWNERS EXPERIENCING THE SAME ISSUE. THE MORE HANDY ONES WITH TIME HAVE DISCOVERED THIS 'NISSAN' CORK PAPER GASKET CAUSING THE ISSUE. INFINITI DESIGNER AND MANUFACTURED THESE MOTORS WITH POOR QUALITY GASKETS THEN CHARGE THE CUSTOMER UPWARDS TO $3000 TO FIX THE PROBLEM THEY CAUSED THROUGH THEIR OWN NEGLIGENCE OR OVER $5000 FOR A NEW MOTOR.
BETWEEN 40-50 MPH, ON A BUSY RURAL HIGHWAY, THE CAR WOULD OCCASIONALLY (ONCE IN 3 MONTHS) GO INTO LIMP MODE. THIS PROBLEM IS NOW OCCURRING WEEKLY! YOU CANNOT ACCELERATE MORE 2,000 RPMS WHEN THIS HAPPENS. YOU CAN MANUALLY SHIFT THE TRANSMISSION TO A HIGHER GEAR TO GET TO A SAFE SPOT TO PULL OVER. HOWEVER, IT FEELS LIKE THE TRANSMISSION MIGHT FALL OUT OF THE CAR WHEN SHIFTING. MOST OF THE TIME, WHEN YOU CUT THE CAR OFF AND RESTART IT, IT RUNS AS NORMAL. IT'S LIKE THE COMPUTER RESETS. AS OF LATE, I HAVE TO CUT THE CAR OFF AND RESTART TWICE. THIS IS BEGINNING TO HAPPEN MORE FREQUENTLY, LIKE ONCE OR TWICE A WEEK. WE HAVE CONSULTED WITH A DEALER, AND HAVE TRIED SEVERAL RECOMMENDATIONS. WE HAVE NEW AIR FILTERS AND MAS AIR SENSORS. THIS DID NOT CORRECT THE PROBLEM. AFTER FURTHER INVESTIGATION, WE FOUND A DEALERSHIP WHO ADMITTED THAT THEY HAVE SEEN OR HEARD OF THIS PROBLEM. THE SERVICE ADVISOR SAID THAT THIS COULD BE A TRANSMISSION ISSUE. WE HAVE AN APPOINTMENT ON 12-13-2019 WITH THIS DEALERSHIP.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
AFTER DRIVING THE CAR FOR A WHILE AND THEN TURNING IT OFF FOR 30 MIN-1HR, THE TRANSMISSION WILL SURGE 200-250 RPM THE FIRST TIME THE CAR IS DRIVEN AGAIN. THE SURGE HAPPENS ONLY THE FIRST TIME WHILE SHIFTING FROM 3RD GEAR TO 4TH GEAR. TO DATE, THIS HAS NOT CAUSED AN ACCIDENT. THE ENGINE HAS CONSISTENTLY PERFORMED LIKE THIS SINCE ITS PURCHASE IN FEBRUARY 2009. I FIRST REPORTED THE ISSUE TO SEWELL INFINITI, HOUSTON, TX ON 9/25/09 AND TO WEST HOUSTON INFINITI ON 10/14/09. I HAVE REPORTED THE ISSUE ANOTHER 6 TIMES IN ADDITION TO THE TWO LISTED ABOVE. HOWEVER, BOTH DEALERSHIPS CLAIM THAT THEY CANNOT REPLICATE THE ISSUE; THEREFORE, THEY HAVE NOT FIXED THE PROBLEM. ON 12-22-10, INFINITI ISSUED ITB10-075 TO CORRECT THE PROBLEM. WHEN I PRESENTED THE ITB TO SEWELL INFINITI ON 3-26-11, THEY STATED THAT THEY WOULD REVIEW IT. I WAS TOLD LATER THAT THE ITB WOULD HAVE APPLIED TO MY CAR EXCEPT THAT ONE PART WAS ONE LETTER OFF. I CALLED INFINITI CUSTOMER SUPPORT AND WAS TOLD THAT INFINITI IS NOT GOING TO DO ANYTHING FURTHER TO CORRECT THE ISSUE SINCE THE DEALERSHIP CANNOT REPLICATE THE PROBLEM. *TR
PULLING INTO PARKING STALL (BRAKES APPLIED / TRAVELING 5-10 MPH) THE CAR LURCHED FORWARD TWICE AND STUCK A PARKED FULL SIZE TRUCK. THE CAR BOUNCED BACKWARDS AND LURCHED FORWARD AGAIN AND STUCK THE TRUCK A SECOND TIME AND BOUNCED BACKWARDS AGAIN. THE ( OFF BUTTON) WAS ABLE TO BE PUSHED AT THAT TIME. THE BRAKE WAS FULLY APPLIED THE ENTIRE TIME. THIS HAS BEEN THE ONLY OCCURRENCE. INFINITY HAS NOT BEEN ABLE TO DUPLICATE PROBLEM AND HAS DOWNLOADED THE DATA BASE. THE FORMAL REPORT WILL TAKE APPROX. 4 WEEKS TO COMPLETE. NO PARTS HAVE BEEN REPLACED. INFINITIES CONSUMER'S AFFAIR HAS TOLD US TO PICKUP THE VEHICLE AND DRIVE THE VEHICLE DESPITE NO EXPLANATION OR WRITTEN PROOF THE VEHICLE IS SAFE TO DRIVE. THE PROBLEM IS RELATED TO EITHER BRAKING, ACCELERATION OR BOTH. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
Our 2009 Infiniti G37x has developed the dreaded sticky dash issue. The materials in the dashboard have broken down, as a result the dashboard has become VERY reflective. It creates a heavy glare on the windshield both day and night which affects our ability to see out of the windshield. The glare makes it very difficult to see a night when street lights and headlights reflect off of the dash. Thankfully there has been no accidents caused by this issue, but this greatly increases the risk of accident when driving this vehicle. This is a common issue among all vehicles from 2009. I had a similar issue with my 2009 Toyota Camry, the dashboard on that vehicle was replaced under recall. Infiniti should be forced to replace the dashboards in these vehicles due to the safety risk they pose. There was a class action lawsuit for owners in Florida to remedy this issue. I attached several pictures of the glare in both day and night conditions. This problem can be easily seen when sitting in the vehicle.
The contact owns a 2009 Infiniti G37. The contact stated that the sunroof drain was clogged, allowing water to enter the vehicle causing electrical system failure. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 125,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
WHILE STOPPING VEHICLE, BRAKING BECAME NON-RESPONSIVE AND ENGINE BEGAN RACING. VEHICLE WAS EXTREMELY DIFFICULT TO STOP COMPLETELY. AFTER TAKING FOOT OFF OF BRAKE PEDAL, VEHICLE LUNGED FORWARD AS IF ACCELERATOR PEDAL WAS FULLY DEPRESSED. THIS HAS OCCURRED ON 12/9/12 , 12/10/12, 12/15/12. INFINITI HAS NOT CORRECTED PROBLEM. THIS RAPID ACCELERATION / NON-RESPONSIVE BRAKING HAS CAUSED TWO (2) NEAR MISS ACCIDENTS.
TL* THE CONTACT OWNS A 2009 INFINITI G37. WHILE THE VEHICLE WAS PARKED, THE VOC WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE REAR BRAKE PADS NEEDED TO BE REPLACED AND THE REAR ROTORS NEED TO BE RESURFACED. AFTER THE VEHICLE WAS REPAIRED, THE CONTACT HEARD A CLICKING NOISE WHILE DRIVING APPROXIMATELY 10 MPH AND DEPRESSING THE BRAKE PEDAL. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN NOTICED EXCESSIVE VIBRATION WHEN THE BRAKES WERE APPLIED AND STATED THE REAR ROTORS HAD TO BE RESURFACED, AND THE REAR BRAKE PADS HAD TO BE REPLACED A SECOND TIME. THE SWAY BAR BUSHINGS WERE ALSO REPAIRED. THE FAILURE CONTINUED TO OCCUR AFTER THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THE BRAKE PADS HAD TO BE REPLACED BECAUSE THEY DID NOT FIT PROPERLY WITH THE REAR DISKS WHICH CAUSED EXCESSIVE WEAR ON THE BRAKE PADS AND ROTORS. THE MECHANIC REPLACED THE REAR BRAKE PADS. THE APPROXIMATE FAILURE MILEAGE WAS 15,686. UPDATED 07/02/12 *BF UPDATED 07/10/12
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
Car is parked in open space. Rain occurs throughout the morning and rain water is in the passenger front floor dripping from the A Pillar.
I HAVE A 2009 INFINITI G37 WITH THE DASHBOARD ALL CRACKED. THIS WAS A PROBLEM AS WELL IN MY 2006 INFINITI M35. WHEN MY PREVIOUS INFINITI HAD THE WHOLE DASHBOARD CRACKED IT WAS A RECALL AND I TOOK IT TO INFINITI AND HAD IT REPLACED. I THOUGHT THE SAME WOULD HAPPEN FOR THIS ONE SINCE IT'S THE SAME EXACT PROBLEM BUT I FIND THERE IS NO RECALL FOR THIS MODEL. I BELIEVE IT HAD TO DO SOMETHING WITH THE AIR BAGS CAUSING THE CRACKING ON THE ENTIRE DASHBOARD. THIS SHOULD BE FIXED IN ALL INFINITI CARS AS THIS IS THEIR ISSUE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
I WAS DRIVING ABOUT 35 MILES AN HOUR AND ABOUT TO TURN RIGHT AT AN INTERSECTION WHEN MY STEERING WENT OUT COMPLETELY. THE STEERING WHEEL WAS NO LONGER CONNECTED TO THE WHEELS, IT WAS JUST SPINNING AROUND. I WAS ABLE TO SLOW DOWN AND DRIVE OVER A CURB AND REST ON THE MEDIAN, DURING RUSH HOUR, IN THE DARK AND CALL AAA. ACCORDING TO THE DEALERSHIP THIS IS WHAT HAPPENED: "ON YOUR VEHICLE THE STEERING SHAFT THAT RUNS DOWN FROM THE STEERING WHEEL SEPARATED FROM THE COUPLER. WHEN THIS HAPPENED IT DAMAGED THE SPIRAL CABLE AND THE STEERING ANGLE SENSOR. WE HAVE REATTACHED THE SHAFT TO THE COUPLER AND REINSTALLED THE SAFETY NUT THAT HOLDS IT INTO PLACE, BUT THE STEERING ANGLE SENSOR AND THE SPIRAL CABLE WILL NEED TO BE REPLACED". THEY SUGGESTED I CALL CONSUMER REPORTS AND I HAVE TO PAY FOR THE REPAIRS, THEY HAD NEVER HEARD OF THIS HAPPENING BEFORE AND I HAVE NEVER HAD ANY WRECKS IN THE CAR AND ALL MAINTENANCE WORK IS DONE AT THE SAME DEALERSHIP. I AM SO AFRAID TO THINK OF WHAT COULD HAVE HAPPENED AND I WORRIED ABOUT DRIVING MY CAR IN THE FUTURE. THIS IS A VERY DANGEROUS SITUATION. TOTAL LOSS OF STEERING CONTROL. *TR
TMPS LIGHT CAME ON AND WHEN CHECKING THE TIRE PRESSURE THE TMPS NUT WAS SPLIT AND FELL OFF. AT THAT TIME THERE WAS A LEAK AT THE VALVE AND THE TPMS FELL INTO THE TIRE. THIS IS A COMMON PROBLEM WITH ACTIVE RECALLS FOR MULTIPLE INFINITI AND NISSAN CARS OF THE SAME YEAR. NHTSA CAMPAIGN NUMBER: 09V393000
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
The dealership sold me a car with a rusted subframe without disclosing the condition of the subframe. The car will not pass inspection because of the subframe. I have had two independent inspection stations tell me this car is unsafe to drive. When I contacted the dealership about this, they said it was my problem, not theirs.
MY INFINITI SUSTAINED FRONT SUBFRAME DAMAGE FROM ROAD DEBRIS ON SEPT 27, 2020.UPON INSPECTION I SAW THE DAMAGE AND FILED A CLAIM WITH ALLSTATE INSURANCE (CLAIM #060646535) ON NOV 11, 2020. DURING THE CLAIM ALLSTATE REFUSED TO PAY FOR A NEW FRONT SUSPENSION MEMBER (INFINITY PART NUMBER 54401-JK00B) AND DEMANDED A USED PART, TAKEN OFF A SALVAGED "JUNK YARD" CAR BE USED. I INQUIRED ABOUT THE TESTING DONE TO CONFIRM STRUCTURAL INTEGRITY OF THE "RECYCLED" PART AND FOUND ONLY A CURSORY VISUAL INSPECTION WAS DONE. BECAUSE ALLSTATE WOULD NOT PAY FOR A NEW PART I COULD NOT GET THE CAR REPAIRED AT THE DEALER AS THE DEALER ONLY PUTS NEW PARTS ON CARS. SO I TOOK THE CAR TO CALIBER COLLISION, 1203 AVE K, PLANO, TEXAS 75074. CALIBER WAS ABLE TO "WORK THE SYSTEM" TO GET ALLSTATE TO PAY FOR A NEW PART. MY UNDERSTANDING IS BODY SHOPS DELIBERATLY PURCHASE USED PARTS FOR A LOW QUALITY SUPPLIER THEN REJECT THE PART AND THEN ALLSTATE ALLOWS A NEW PART TO BE PURCHASED. JUST A LITTLE "FOOLING" THE INSURANCE COMPANY. SO COMPLIANT #1 IS WHY ALLSTATE IS ALLOWED TO PUT UNTESTED MAJOR STRUCTURAL PARTS FROM JUNK YARD CARS ONTO CARS ON US HIGHWAYS. THIS IS SIMILAR TO THE STATE FARM BONDING VS. SPOT WELDING REPAIR DONE ON CAR ROOFS WHICH CAUSED INJURY AND A MAJOR LAWSUIT. MY COMPAINT #2 IS THAT CALIBER RE-USED THE SINGLE USE "CRUSH NUTS" WHICH SECURE THE SUSPENSION TO THE UNIBODY DESPITE BEING SHOWN THAT INFINITY LISTS THESE AS 1 TIME USE PARTS WHICH MUST BE REPLACED. I FOUND THIS OUT WAS WAS TOLD THAT IF I PURCHASED THE NUTS I WOULD BE REIMBURSED AND IF I INSTALLED THEM MYSELF MY WARRANTY WE REMAIN IN FORCE. NOW I CANNOT GET CALIBER TO REIMBURSE ME THE $17.28 FOR THE NEW CRUSH NUTS. HOW CAN BODY SHOPS BE ALLOWED TO NOT FOLLOW AUTO MANUFACTURES SAFETY DRIVEN REQUIREMENTS AND RE-USE CRUSH NUTS THAT ARE ONE TIME USE ONLY. ANOTHER MAJOR SAFETY CONCERN ON THE SAME REPAIR.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
VEHICLE'S ENGINE STALLED (SHUTTERED, ACCELERATION LOST, FELT LIKE CHOKING) AT HIGHWAY SPEEDS, ABOUT 50-60 MPH, CREATING A DANGEROUS SITUATION AND I NEEDED TO PULL OVER ONTO THE SHOULDER IMMEDIATELY AS THE CAR DECELERATED TO UNDER 30 WITHIN SECONDS. THE CHECK ENGINE LIGHT CAME ON SOON AFTER. SEARCHED "2009 INFINITI G37 ENGINE SPUTTERING" WITH HUNDREDS OF SIMILAR RESULTS, SOMEHOW INFINITI DEALERSHIPS WERE NEVER ABLE TO REPRODUCE THE DEFECT. THIS CAR IS EXTREMELY DANGEROUS AND INFINITI NEEDS TO START PLACING HUMAN LIVES OVER THEIR SALES.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
I LOVE MY G37. BUT MY TIRE ON THE FRONT DRIVER SIDE HAS A SLOW LEAK AND I TOOK IT INTO THE INFINITI SHOP AND THEY STATED MY TIRE AS FINE. BUT THEY PLACE SOME NITRO IN MY TIRE. YET FOR ABOUT TWO DAYS IN MY DASH BARD THE SENSOR LIGHT FOR THE TIRE CAME ON AGAIN AND MY TIRE LOOKED FLAT AGAIN. THESE TIRE WAS PURCHASED AT THE INFINITI SHOP ALSO.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .