Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Our database contains 16 NHTSA owner-reported complaints for the 2013 INFINITI M37, most frequently naming the steering, airbags and driver assistance categories. 115 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
When owners filed reports about this model year
| Month | Complaints filed | Cumulative |
|---|---|---|
| Mar 2014 | 1 | 1 |
| Apr 2014 | 1 | 2 |
| Dec 2014 | 1 | 3 |
| Aug 2016 | 1 | 4 |
| Feb 2017 | 1 | 5 |
| May 2017 | 1 | 6 |
| Nov 2017 | 1 | 7 |
| Oct 2018 | 1 | 8 |
| Aug 2019 | 1 | 9 |
| May 2020 | 1 | 10 |
| Aug 2020 | 2 | 12 |
| Jan 2021 | 1 | 13 |
| Dec 2022 | 1 | 14 |
| Nov 2023 | 1 | 15 |
| Apr 2026 | 1 | 16 |
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Reports submitted to NHTSA, shown in the owner's own words
Odometer Fraud. The contact purchased a 2013 Infiniti M37. The vehicle was a local independent dealer sale. The contact stated that after purchasing the vehicle, the contact was informed by the mechanic that there was a mileage discrepancy. At the time of purchase, the mileage was 80,000. The VIN search by the mechanic indicated that the mileage was 180,000.
In December, 2022, the airbag warning light activated. AT a cost to us of over $1500, the Infiniti dealer replaced the failed sensor. What we did not know is that this did not fix the problem and the air bag on the passenger side would never have deployed in the event of an accident. In November, 2023, the airbag warning light again activated. It turns out that the seat assembly had actually failed of which we were unaware. This is a very expensive repair to a part that should never have failed in the first place. After significant discussions with Infiniti, they did decide to cover the cost of the seat assembly itself but not the labor to install it (another $800). At this time, we are still unclear as to whether this will actually solve the problem. Aside from a very expensive repair to a part which never should have failed (especially since the car is very lightly driven) we were and are very concerned that this could have resulted in a very serious injury in the event of a vehicle crash. We consider the discussions with Inifiniti to be unsatisfactory with respect to the whole incident.
The airbag control module failed on this car which has under 25000 miles on it. The airbag would not have deployed if the car was in an accident and insurance claims would have been void so we had no choice but to immediately replace the module at a cost of over $2,000. The dealer inspected and confirmed that this was the case (and also that they have seen it happen on other Infinity's). The warning light was the first indication of the problem and we immediately took it to the dealer who replaced it. We can understand mechanical failures in an older car but it seems ridiculous that this vital piece of safety equipment would fail on a car with very low mileage and we have never had a car where the airbag system failed.
2013 INFINITYM37S PASSENGER AIR BAG SENSOR MALFUNCTION, APPARENTLY SHUTTING OFF PASSENGER SIDE AIR BAG. THIS IS A SAFETY CONCERN AND THE NHTSA SHOULD MAKE NISSAN/ INFINITY MAKE CORRECTION TO THIS SENSOR, BEFORE MANY OWNERS OF THESE VEHICLE FAMILY ARE KILLED OR SEVERELY INJURED.
WHEN I ACCELERATE THE VEHICLE DOESN'T SPEED UP AND SOMETIMES IT HESITATES. THIS IS DANGEROUS ESPECIALLY WHEN ENTERING THE FREEWAY IT TAKES A WHILE AFTER I ACCELERATE FOR THE CAR TO GET UP TO SPEED. SEEMS LIKE A TRANSMISSION ISSUE. INFINITI NEEDS A RECALL. I KNOW SEVERAL PEOPLE WITH THIS CAR AND HAVE THE SAME ISSUE.
THE CAR WON'T ACCELERATE WHEN PRESSING THE GAS AND ALSO WILL JERK AND JUMP WHEN SHIFTING. IT'S VERY DANGEROUS WHEN DRIVING ON THE EXPRESSWAY BECAUSE THE CAR WON'T ACCELERATE, BUT SOMETIMES WILL TAKE OFF ON IT'S OWN EVEN WHEN I PRESS THE BRAKE. THIS IS DEFINITELY A TRANSMISSION PROBLEM WHICH I'VE HEARD BEFORE ON SEVERAL OCCASIONS ABOUT THIS PARTICULAR CAR. ALSO, 2 LIGHTS STAY ON ON MY DASH WHEN THESE THINGS ARE HAPPENING.
VEHICLE 4WAS LIGHT IS ON. WHILE DRIVING AFTER MAKING A TURN THE STEERING WHEEL UN-ALIGNS ITSELF SO WHEN YOU LOOK AT IT IT'S AS IF THE CAR IS UNALIGNED. IT THEN ALIGNS ITSELF AT SOME POINT UPON ANOTHER TURN. I DID RESEARCH AFTER READING THERE HAS BEEN MANY INFINITY RECALLS FOR STEERING ISSUES. I AM HIGHLY CONCERNED I MAY GET INTO AN ACCIDENT DUE TO THIS MANUFACTURE ISSUE. HOW CAN I GET ASSISTANCE TO GET THIS FIXED?
ON THURSDAY, AUGUST 15, I WAS IN CAMARILLO FOR A HAIRCUT APPOINTMENT. IT WAS 11:25 AND MY APPOINTMENT WAS AT 11:40. I WAS ALREADY IN THE PARKING SPACE, MOVING AT A SLOW SPEED AND WAS APPROXIMATELY 6 FT. FROM THE RAISED CONCRETE CURB AT THE END OF THE PARKING SPACE. SUDDENLY THE CAR BEGAN TO ACCELERATE AND I OBSERVED SMOKE FROM THE TIRES. I LATER SAW THIS WAS CAUSED BY THE TIRES DIGGING INTO THE ASPHALT. DURING THE SUDDEN, UNINTENDED ACCELERATION I KEPT WONDERING HOW I WAS GOING TO STOP THE CAR. FORTUNATELY THERE WAS A STURDY TREE THAT STOPPED THE CAR BEFORE CROSSING THE ROAD INTO TRAFFIC. WHEN THE CAR HIT THE TREE THE AIRBAG DEPLOYED AND MY ONLY DAMAGE WAS A SEVERELY BRUISED CHEST AND A BURNT ARM FROM THE GASES EXPELLED BY THE AIRBAG. I SAW THE CAR HIT THE TREE, SAW THE AIRBAG DEPLOY AND FELT A SENSE OF RELIEF THAT THE CAR WAS FINALLY STOPPED. SINCE I HAD SO FEW FEET LEFT TO DRIVE BEFORE I PARKED THE CAR THERE IS NO WAY THAT I WOULD HAVE STOMPED ON THE GAS HARD ENOUGH TO CAUSE THE TIRES TO BURN OUT, LEAVING GOUGE MARKS IN THE ASPHALT.
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
STRUCTURE:BODY
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
ELECTRICAL SYSTEM
TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. Ø A table has been provided on the next page that lists the model and year specific steps required to successfully configure a TCU after it has been replaced. Ø A check OFF sheet has been provided on page 21 to print and check off steps as they are performed. Please staple the completed Check OFF Sheet to the repair order.
ELECTRICAL SYSTEM
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ELECTRICAL SYSTEM
CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ELECTRICAL SYSTEM
CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
VISIBILITY/WIPER
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.