2014 INFINITI Q50 Hybrid Problems

The contact owns a 2014 Infiniti Q50 Hybrid. The contact stated while the vehicle was parked, the steering wheel was turned left and right; however, the steering wheel failed to function as intended. In addition, several unknown warning lights were illuminated. The contact stated that the steering wheel had seized. The contact stated that the failure was intermittent at first but then became a persistent failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under warranty or special repair programs. In addition, the contact referenced NHTSA Campaign Number: 16V430000 (Steering); however, the VIN was not covered under the recall. The failure mileage was approximately 102,000.

The contact owns a 2014 Infiniti Q50 Hybrid. The contact stated while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V430000 (Steering); the VIN was included, but the dealer refused to complete the repair because the contact declined a diagnostic test. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 154,000.

TL* THE CONTACT OWNS A 2014 INFINITI Q50 HYBRID. WHILE DRIVING 30 MPH, THE "CHASSIS SYSTEM MALFUNCTION" MESSAGE DISPLAYED AND THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF THE VEHICLE TO CORRECT THE FAILURE, BUT THE VEHICLE FAILED TO RESTART. THE DEALER (RAY CATENA INFINITI IN EDISON, NEW JERSEY) WAS NOTIFIED, BUT COULD NOT DETERMINE THE SOURCE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

FROM THE VERY BEGINNING OF THE LEASE THE VEHICLE THERE HAVE BEEN ISSUES WITH INTERRUPTED AND UNEXPECTED ACCELERATION OF THE VEHICLE. THESE WERE FIRST REPORTED TO THE DEALERSHIP AS "HESITATION ON ACCELERATION, ADVISE" WHEN THE VEHICLE WAS SERVICED AT 4,849 MILES ON 01/30/2014. THE COMPLAINT HAS BEEN REPEATED TO THE DEALERSHIP SEVERAL TIMES AND TAKEN TO INFINITI CONSUMER AFFAIRS. I HAVE GONE THROUGH RECORDING INCIDENTS WITH A MONITOR IN THE VEHICLE, HAVING A SPECIALIST DRIVE THE VEHICLE FOR SEVERAL DAYS (AND ALTHOUGH HE DID DRIVE IT FOR A FEW HUNDRED MILES IT WAS MOSTLY HIGHWAY DRIVING AND NOT THE TYPE OF STOP AND GO DRIVING WHERE THE INCIDENTS MORE REGULARLY OCCURRED). AFTER HAVING THE VEHICLE RETURNED LAST WEEK I FINALLY DID SOME RESEARCH AND SAW A NEW YORK TIMES ARTICLE (11/07/2014) DESCRIBING A RECALL FOR THE ISSUES I HAVE BEEN COMPLAINING ABOUT. IN THE ARTICLE ONE OWNER STATED THE CAR WAS A "MENACE. IT FEELS LIKE IT IS ACCELERATING ON ITS OWN. EVERY TIME I HAVE HAD THIS INTO THE DEALER I HAVE COMPLAINED, AND THEY CLAIM THE ISSUE CANNOT BE DUPLICATED. FINALLY, THEY HAVE BEGUN TO TELL ME IT IS NORMAL WITH THIS HYBRID CAR. THIS IS NO NORMAL EVENT." SEVERAL WEEKS AGO MY YOUNGER SON, AN ATTORNEY, WAS DRIVING AND EXPERIENCED THE SAME THING. HIS COMMENT WAS, "WHAT WAS THAT, IT TOOK OFF ON ITS OWN!" I JUST GOT OFF THE PHONE WITH INFINITI CONSUMER AFFAIRS AND THEY TOLD ME THE SAME THING, THAT IS THE MANNER IN WHICH THE VEHICLE IS SUPPOSE TO DRIVE. IF THAT IS NORMAL AND THE WAY THE VEHICLE IS SUPPOSE TO DRIVE THEN IT SHOULD BE TAKEN OFF THE ROAD BEFORE THERE ARE ANY FATALITIES. I HAVE BEEN A RESPONSIBLE OWNER AND HAVE TRIED TO DEAL WITH THIS THROUGH INFINITI BUT THEY HAVE TURNED THEIR BACK ON ME, OTHER INFINITI CONSUMERS AND THE GENERAL PUBLIC FOR THE LAST TIME. I HAVE DECIDED IN THE INTEREST OF PUBLIC SAFETY TO REPORT THIS DANGEROUS PROBLEM TO A GOVERNMENT AGENCY.

The contact owns a 2014 Infiniti Q50 Hybrid. The contact stated while driving 50-55 MPH, the vehicle stalled inadvertently, and nearly collided with a semi-truck. Several messages indicating a malfunction, and a message indicating that the hybrid battery was overheating were displayed. Additionally, several unknown warning lights were illuminated. The contact was able to veer to the side of the road. The contact stated that the vehicle restarted but failed to respond upon depressing the accelerator pedal. The contact stated that unknown warning lights were illuminated, and several messages displayed. The vehicle was towed to the residence. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for a diagnostic tests. The failure mileage was approximately 139,362.

WHILE DRIVING ON THE HIGHWAY THE COLLISION SENSORS ON THE VEHICLE SUDDENLY TURNED OFF. THIS IS COMMON AND I SIMPLY TURNED THEM BACK ON. A FEW MINUTES LATER THEY TURNED BACK OFF FOLLOWED BY A BRIEF FLASH OF THE TRACTION CONTROL LIGHT ABOUT A MINUTE LATER. THE BRAKING SYSTEM ENGAGED WITHOUT WARNING, TWO YELLOW LIGHTS ILLUMINATED WHERE THE FORWARD COLLISION SENSOR TYPICALLY ALERTS, FOR ROUGHLY A SECOND AND A HALF DESPITE ALL COLLISION SENSORS REGISTERING AS OFF-LINE AND IN A FAILED STATE. WHILE ATTEMPTING TO STOP THE VEHICLE THE BRAKING SYSTEM THEN FAILED TO OPERATE AS EXPECTED. I HAD TO PUSH THE PEDAL ALL THE WAY TO THE FLOOR, THE ABS SYSTEM ENGAGED AND STOPPING DISTANCE WAS GREATLY INCREASED. FOLLOWING THAT ALL OF THE DASH LIGHTS ILLUMINATED, THE SYSTEM REPORTED 2 SENSOR FAILURES AND A CHASSIS CONTROL FAILURE. THE DEALERSHIP HAS DETERMINED THIS IS DUE TO AN ELECTRICAL SHORT IN THE REAR ABS SENSOR. THIS IS THE THIRD ELECTRICAL SYSTEM ISSUE I HAVE HAD BUT IS THE MOST SERIOUS. I'M CONCERNED BECAUSE SOMETHING AS SIMPLE AS AN ABS SENSOR FAILING, NOT TO MENTION FAILING BECAUSE OF A SHORT, CAN CAUSE THE BRAKING SYSTEM TO ENGAGE UNEXPECTEDLY AND NOT ENGAGED AS EXPECTED WHILE ATTEMPTING TO STOP. *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50 HYBRID. WHILE DRIVING 30 MPH, THE "CHASSIS SYSTEM MALFUNCTION" MESSAGE DISPLAYED AND THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF THE VEHICLE TO CORRECT THE FAILURE, BUT THE VEHICLE FAILED TO RESTART. THE DEALER (RAY CATENA INFINITI IN EDISON, NEW JERSEY) WAS NOTIFIED, BUT COULD NOT DETERMINE THE SOURCE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

WHILE DRIVING ON THE HIGHWAY THE COLLISION SENSORS ON THE VEHICLE SUDDENLY TURNED OFF. THIS IS COMMON AND I SIMPLY TURNED THEM BACK ON. A FEW MINUTES LATER THEY TURNED BACK OFF FOLLOWED BY A BRIEF FLASH OF THE TRACTION CONTROL LIGHT ABOUT A MINUTE LATER. THE BRAKING SYSTEM ENGAGED WITHOUT WARNING, TWO YELLOW LIGHTS ILLUMINATED WHERE THE FORWARD COLLISION SENSOR TYPICALLY ALERTS, FOR ROUGHLY A SECOND AND A HALF DESPITE ALL COLLISION SENSORS REGISTERING AS OFF-LINE AND IN A FAILED STATE. WHILE ATTEMPTING TO STOP THE VEHICLE THE BRAKING SYSTEM THEN FAILED TO OPERATE AS EXPECTED. I HAD TO PUSH THE PEDAL ALL THE WAY TO THE FLOOR, THE ABS SYSTEM ENGAGED AND STOPPING DISTANCE WAS GREATLY INCREASED. FOLLOWING THAT ALL OF THE DASH LIGHTS ILLUMINATED, THE SYSTEM REPORTED 2 SENSOR FAILURES AND A CHASSIS CONTROL FAILURE. THE DEALERSHIP HAS DETERMINED THIS IS DUE TO AN ELECTRICAL SHORT IN THE REAR ABS SENSOR. THIS IS THE THIRD ELECTRICAL SYSTEM ISSUE I HAVE HAD BUT IS THE MOST SERIOUS. I'M CONCERNED BECAUSE SOMETHING AS SIMPLE AS AN ABS SENSOR FAILING, NOT TO MENTION FAILING BECAUSE OF A SHORT, CAN CAUSE THE BRAKING SYSTEM TO ENGAGE UNEXPECTEDLY AND NOT ENGAGED AS EXPECTED WHILE ATTEMPTING TO STOP. *TR

WHILE DRIVING ON THE HIGHWAY THE COLLISION SENSORS ON THE VEHICLE SUDDENLY TURNED OFF. THIS IS COMMON AND I SIMPLY TURNED THEM BACK ON. A FEW MINUTES LATER THEY TURNED BACK OFF FOLLOWED BY A BRIEF FLASH OF THE TRACTION CONTROL LIGHT ABOUT A MINUTE LATER. THE BRAKING SYSTEM ENGAGED WITHOUT WARNING, TWO YELLOW LIGHTS ILLUMINATED WHERE THE FORWARD COLLISION SENSOR TYPICALLY ALERTS, FOR ROUGHLY A SECOND AND A HALF DESPITE ALL COLLISION SENSORS REGISTERING AS OFF-LINE AND IN A FAILED STATE. WHILE ATTEMPTING TO STOP THE VEHICLE THE BRAKING SYSTEM THEN FAILED TO OPERATE AS EXPECTED. I HAD TO PUSH THE PEDAL ALL THE WAY TO THE FLOOR, THE ABS SYSTEM ENGAGED AND STOPPING DISTANCE WAS GREATLY INCREASED. FOLLOWING THAT ALL OF THE DASH LIGHTS ILLUMINATED, THE SYSTEM REPORTED 2 SENSOR FAILURES AND A CHASSIS CONTROL FAILURE. THE DEALERSHIP HAS DETERMINED THIS IS DUE TO AN ELECTRICAL SHORT IN THE REAR ABS SENSOR. THIS IS THE THIRD ELECTRICAL SYSTEM ISSUE I HAVE HAD BUT IS THE MOST SERIOUS. I'M CONCERNED BECAUSE SOMETHING AS SIMPLE AS AN ABS SENSOR FAILING, NOT TO MENTION FAILING BECAUSE OF A SHORT, CAN CAUSE THE BRAKING SYSTEM TO ENGAGE UNEXPECTEDLY AND NOT ENGAGED AS EXPECTED WHILE ATTEMPTING TO STOP. *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50 HYBRID. THE CONTACT STATED THAT AFTER ACCIDENTALLY REVERSING INTO A POLE, THE VEHICLE ACCELERATED FORWARD INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO THREE OTHER VEHICLES. THE CONTACT SHIFTED INTO PARK AND WAS ABLE TO BRING THE VEHICLE TO A STOP. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000. UPDATED 12/20/16*LJ

11/7/15 AROUND 7-8PM. I (6' 250LB MALE) WAS DRIVING HOME FROM LISBON, OH / TO CANTON, OH. MY FIANC (5'6" 200LB FEMALE) WAS SITTING IN THE PASSENGER SEAT, AND OUR DAUGHTER (2 1/2YR OLD 28LB) SITTING DIRECTLY BEHIND HER IN HER CAR SEAT. WHEN OUT OF THE CORNER OF MY EYE I NOTICED A YELLOW LIGHT COME ON (WHILE GOING 45-55MPH). WHEN I REALIZED IT WAS THE LIGHT SHOWING THE PASSENGER SEAT EMPTY. I HAD MY FIANC TAKE A PICTURE OF THE DASH SO I WOULD HAVE PROOF FOR INFINITI OF AKRON. THOUGH DUE TO THE FACT SHE COULD NOT ALSO GET HERSELF INTO THE PICTURE. I PROCEEDED TO TAKE ANOTHER PICTURE ( TO WHICH I ATTACHED) TO SHOW THAT SHE WAS SITTING IN THE SEAT. I WAS PLACED UNDER THE ASSUMPTION THAT THIS FAULT WAS NO LONGER POSSIBLE. DUE TO THE FACT INFINITI OF AKRON HAD ALREADY COMPLETED THE RECALL, AND GAVE MY CAR A CLEAN BILL OF HEALTH. SO WHY IS MY CAR STILL HAVING ISSUES? WHAT'S IT GOING TO TAKE FOR INFINITI TO ADMIT THERE'S STILL AN ISSUE? GOD FORBID AN ACCIDENT TO HAPPEN, AND AIRBAG NOT DEPLOY. WILL THE PRESIDENT OF INFINITI BE THERE TO HELP ME RAISE MY DAUGHTER? TO EXPLAIN TO HER WHY MOMS NOT AROUND? I HIGHLY DOUBT IT! SO PLEASE INFINITI PEOPLE PUT THEIR ENTIRE WORLD IN YOUR HANDS. I'VE TRUSTED YOU ENOUGH TO BUY YOUR CAR. NOW I TRUST YOU'LL DO EVERYTHING IN YOUR POWER TO MAKE SURE IT'S SAFE NOT ONLY FOR MY FAMILY. BUT EVEN FAMILY WHO CHOOSES TO PUT THEIR FAMILY IN AN INFINITI.

THE FRONT PASSENGER AIR BAG SENSOR SYSTEM WILL INTERMITTENTLY ACTIVATE WHEN MY WIFE (SMALL STATURE ADULT) IS SITTING IN THE PASSENGER SEAT. ABOUT HALF THE TIME THE SYSTEM WILL ACTIVATE WHEN SHE GETS IN THE CAR AND ABOUT HALF THE TIME IT STAYS OFF. I BROUGHT THE CAR INTO SERVICE AT THE DEALERSHIP AND THEY REPORT THE SYSTEM IS OPERATING WITHIN SPECIFICATIONS. I CONTACTED INFINITI BUT MY DISCUSSIONS WERE EXTREMELY DISAPPOINTING. THEY DENY THERE IS A PROBLEM WITH THE CAR. THEY STATE THAT IT IS DUE TO THE OCCUPANT NOT SITTING CORRECTLY. THEY CAME TO THEIR CONCLUSION WITHOUT OBSERVING HOW SHE SITS IN THE CAR AND WITHOUT GIVING SUGGESTIONS ON WHAT SHE IS "DOING WRONG". I FIND THIS FRUSTRATING SINCE THIS IS THE SAME REASONING THEY REPORTED IN SEPTEMBER OF 2013 PRIOR TO ISSUING A LARGE RECALL IN APRIL 2014 AND AFTER AN INITIAL SMALL RECALL IN APRIL 2013. I CURRENTLY BELIEVE THE SENSOR SYSTEM IS DEFECTIVE. I DO NOT BELIEVE IT IS RELATED TO HOW SHE SITS IN THE CAR. WE HAVE TRIED DIFFERENT WAYS OF SITTING IN THE CAR AND NOTHING WE DO SEEMS TO HELP. SHE HAS NEVER HAD A PROBLEM IN VEHICLES MANUFACTURED BY OTHER CAR COMPANIES. AND EVEN IF I ACCEPT THEIR ARGUMENT IT STILL SHOULD BE CONSIDERED DEFECTIVE BECAUSE AN AIR BAG SYSTEM SHOULD NOT HAVE A 50% RELIABILITY RATING AND BE SO DEPENDENT ON IF SOMEONE SITS 1 MM OFF CENTER. THERE SHOULD BE A MARGIN OF SAFETY TO PROTECT AGAINST FAILURE DURING ROUTINE DAY TO DAY OPERATION. I JUST WANT THE CAR TO BE FIXED. AND I WANT MY FAMILY AND THE PUBLIC AT LARGE TO BE SAFE. I AM CONCERNED THAT NISSAN/INFINITI IS DENYING A PROBLEM EXISTS FOR ECONOMIC REASONS AND TO PREVENT ANOTHER RECALL. I REALLY APPRECIATE ANY ASSISTANCE YOU AND YOUR AGENCY CAN PROVIDE IN THIS MATTER. *TR

FROM THE VERY BEGINNING OF THE LEASE THE VEHICLE THERE HAVE BEEN ISSUES WITH INTERRUPTED AND UNEXPECTED ACCELERATION OF THE VEHICLE. THESE WERE FIRST REPORTED TO THE DEALERSHIP AS "HESITATION ON ACCELERATION, ADVISE" WHEN THE VEHICLE WAS SERVICED AT 4,849 MILES ON 01/30/2014. THE COMPLAINT HAS BEEN REPEATED TO THE DEALERSHIP SEVERAL TIMES AND TAKEN TO INFINITI CONSUMER AFFAIRS. I HAVE GONE THROUGH RECORDING INCIDENTS WITH A MONITOR IN THE VEHICLE, HAVING A SPECIALIST DRIVE THE VEHICLE FOR SEVERAL DAYS (AND ALTHOUGH HE DID DRIVE IT FOR A FEW HUNDRED MILES IT WAS MOSTLY HIGHWAY DRIVING AND NOT THE TYPE OF STOP AND GO DRIVING WHERE THE INCIDENTS MORE REGULARLY OCCURRED). AFTER HAVING THE VEHICLE RETURNED LAST WEEK I FINALLY DID SOME RESEARCH AND SAW A NEW YORK TIMES ARTICLE (11/07/2014) DESCRIBING A RECALL FOR THE ISSUES I HAVE BEEN COMPLAINING ABOUT. IN THE ARTICLE ONE OWNER STATED THE CAR WAS A "MENACE. IT FEELS LIKE IT IS ACCELERATING ON ITS OWN. EVERY TIME I HAVE HAD THIS INTO THE DEALER I HAVE COMPLAINED, AND THEY CLAIM THE ISSUE CANNOT BE DUPLICATED. FINALLY, THEY HAVE BEGUN TO TELL ME IT IS NORMAL WITH THIS HYBRID CAR. THIS IS NO NORMAL EVENT." SEVERAL WEEKS AGO MY YOUNGER SON, AN ATTORNEY, WAS DRIVING AND EXPERIENCED THE SAME THING. HIS COMMENT WAS, "WHAT WAS THAT, IT TOOK OFF ON ITS OWN!" I JUST GOT OFF THE PHONE WITH INFINITI CONSUMER AFFAIRS AND THEY TOLD ME THE SAME THING, THAT IS THE MANNER IN WHICH THE VEHICLE IS SUPPOSE TO DRIVE. IF THAT IS NORMAL AND THE WAY THE VEHICLE IS SUPPOSE TO DRIVE THEN IT SHOULD BE TAKEN OFF THE ROAD BEFORE THERE ARE ANY FATALITIES. I HAVE BEEN A RESPONSIBLE OWNER AND HAVE TRIED TO DEAL WITH THIS THROUGH INFINITI BUT THEY HAVE TURNED THEIR BACK ON ME, OTHER INFINITI CONSUMERS AND THE GENERAL PUBLIC FOR THE LAST TIME. I HAVE DECIDED IN THE INTEREST OF PUBLIC SAFETY TO REPORT THIS DANGEROUS PROBLEM TO A GOVERNMENT AGENCY.

MULTIPLE NAVIGATION / INTOUCH CRASHES, MALFUNCTION, RADIO FREEZES, HEAD PROXY UNIT FAILURE,. ISSUES OCCUR UPON STARTUP AND YOU ARE FORCED TO STOP, WAIT 5 MINUTES, RESTART VEHICLE. BROUGHT IN FOR SERVICE, REPLACED DIRECT CONTROL UNIT,UPDATED FIRMWARE. VEHICLE CONTINUES TO DISPLAY ISSUES APPROX. 2 - 3 TIMES PER WEEK APPROX. 15 - 25 MINUTES INTO COMMUTE. FORCED TO PULL OFF ROAD, STOP, WAIT, RESTART. SCHEDULED VISIT WITH INFINITI DEALER TECH SPECIALIST TO REVIEW VEHICLE. INFINITI ENGINEERING STATES 2 - 3 FAILURES PER WEEK NORMAL BEHAVIOR. VEHICLE IS HYBRID, ELECTRIC MOTOR DOES NOT APPEAR TO RUN FOR EXPECTED DURATION RESULTING IN CITY MPG UNDER 20MPG. VEHICLE ADVERTISED AT 27MPG CITY. I AM CONCERNED ABOUT ELECTRIC MOTOR BEHAVIOR BUT INFINITI DOES NOT VIEW IT AS AN ISSUE. MULTIPLE ATTEMPT TO RESOLVE UNSUCCESSFUL. INFINTI CASE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

The contact owns a 2014 Infiniti Q50 Hybrid. The contact stated while driving 50-55 MPH, the vehicle stalled inadvertently, and nearly collided with a semi-truck. Several messages indicating a malfunction, and a message indicating that the hybrid battery was overheating were displayed. Additionally, several unknown warning lights were illuminated. The contact was able to veer to the side of the road. The contact stated that the vehicle restarted but failed to respond upon depressing the accelerator pedal. The contact stated that unknown warning lights were illuminated, and several messages displayed. The vehicle was towed to the residence. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for a diagnostic tests. The failure mileage was approximately 139,362.

I HAVE OWNED MY CAR FOR ABOUT 2.5 YEARS AND DRIVEN ABOUT 27,000 MILES. IN THIS TIME I HAVE HAD 7 TIRES FAIL. FIVE WERE BLOWOUTS ON THE ROAD AND TWO I CAUGHT WITH BUBBLES IN THE TIRE. I HAVE NEVER HAD A BLOWOUT ON ANY OTHER CAR I HAVE OWNED FOR 35 YEARS. THE TIRES ARE VERY LOW PROFILE AND SEEM TO BE VERY SUSCEPTIBLE TO THE SIDEWALLS FAILING. SEVERAL OF THE BLOWOUTS HAVE HAPPENED ON THE HIGHWAY WHEN I WAS GOING 55-65MPH WHICH IS WHY I FEEL THIS IS A SAFETY ISSUE. THE DEALERSHIP HAS TOLD ME THAT OTHER OWNERS ARE BRINGING IN THE SAME CAR WITH THE SAME ISSUE AND WHEN SPEAKING TO INFINITI CUSTOMER SERVICE THEY TOLD ME THIS WAS COMMON TO OCCUR IN THE NORTHEAST OF THE COUNTRY.