2012 INFINITI QX56 Problems

The contact owns a 2012 Infiniti QX56. The contact stated that while driving at 56 MPH, the vehicle slowed down and failed to respond as intended. An oil change was performed; however, the failure persisted. The contact stated that the high-pressure fuel pump was leaking, causing the timing chain to fail. The check engine warning light illuminated, and the failure progressed, causing the vehicle to stall. The vehicle was not diagnosed or repaired by a dealer or independent mechanic. The vehicle failed on the side of the road and was towed to the residence. The contact used an OBD scanner and retrieved DTC: P0021, P0011, and P0300. The manufacturer was contacted about the failure, and Customer Service Program Number: P6305. The VIN was provided, and the contact was informed that the vehicle was not covered under the campaign and that the campaign had expired. The failure mileage was approximately 175,000.

The contact owns a 2012 Infiniti QX56. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle started shaking violently. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the timing chain to be replaced. The vehicle was not repaired and continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 87,000.

TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT THE BATTERY FAILED PREMATURELY. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, AND AN INDEPENDENT MECHANIC, TO HAVE A DIAGNOSTIC PERFORMED. THE DIAGNOSTIC TEST WAS UNABLE TO LOCATE A FAILURE CODE THEREFORE, THE BATTERY WAS REPLACED SEVERAL TIMES. THE VEHICLE WAS TAKEN BACK TO THE UNKNOWN DEALER AND THE CONTACT WAS INFORMED THAT THE BATTERY FAILURE COULD BE CAUSED BY PARASITIC DRAIN OR A RELAY FAILURE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.*DT*JB

MY WIFE DROVE TO MY DAUGHTERS SCHOOL SCHOOL FOR A BASKETBALL PRACTICE. SHE LOCKED THE DOORS USING THE KEYFOB LIKE ALWAYS. WHEN SHE GOT BACK TO THE CAR SHE UNLOCK THE DOORS USING THE KEYFOB, BUT THIS TIME THE DRIVERS DOOR DID NOT OPEN. SHE TRIED USING THE DOOR ENTRY BUTTON ON THE HANDLE WHICH DID NOT WORK. SHE THEN GOT IN THRU THE PASSENGER DOOR AND TRIED TO PULL THE HANDLE TO OPEN THE DOOR AND THAT DID NOT WORK. FROM THE INSIDE OF THE CAR SHE HAD TO CLIMB OVER THE CENTER CONSOLE TO GET INTO THE DRIVER SEAT. I CHECKED THE OPERATION MYSELF WHEN SHE GOT HOME AND I COULD NOT FIND A WAY TO OPEN THE DOOR. AFTER DOING SOME RESEARCH ON THE INTERNET I FOUND THAT THIS WAS A PROBLEM WITH THE DESIGN OF THE PLASTIC ACTUATOR AND ITS COMPONENT. WITH THE NUMBER OF PEOPLE HAVING THIS PROBLEM, I AM SURPRISED THERE ISN'T A RECALL SIMILAR TO THE TAKATA AIRBAGS SINCE THIS WOULD NO PASS AN INSPECTION AND WOULD BE A HAZARD IN THE CASE OF AN ACCIDENT

HAD NO PRIOR ISSUES, DRIVING DOWN THE HWYAT 65 MILES PER HR.. CAR FAILED. COSTED TO SIDE OF ROAD MADE IT TO REPAIR SHOP AND THE FUEL PUMP WENT OUT, WHICH AFFECTED THE TIMMING CHAIN AND BROKE THE TEETH, WHICH HAS AFFECTED THE MOTOR. THIS IS A DESIGN DEFECT THAT HUNDRED OTHER FOLKS ARE HAVING. I COULD HAVE LOST MY LIFE WITH THIS VEHICLE

THE FUEL GAUGE MAY BE SLOW TO REGISTER, FAIL TO READ FULL WHEN THE GAS TANK IS ACTUALLY FULL, OR READ INACCURATELY. WHEN FILLING GAS TANK TO FULL, AFTER 30 MILES THE GAUGE IS READING 2/3 OF A TANK OR LESS WHILE THE MILES TO EMPTY READING IS STILL HIGH.

MY AIR BAG LIGHT WAS ON. I TOOK MY VEHICLE TO THE DEALERSHIP TO FIND OUT WHAT WAS THE PROBLEM. THE ISSUE THAT THEY REPORTED TO ME WAS "PAST CODE FOR AIR BAG PASSENGER SIDE: WILL NEED TO REPLACE DIAGNOSTICS MODULE TO BEGIN DIAGNOSIS."

AIR BAG DID NOT DEPLOY. *TR

THE PAINT ON MY 2012 QX 56 INFINITI IS PEELING REALLY BAD. I'VE SPOKE WITH SOMEONE AT THE COOPERATE LEVEL AND WAS TOLD THEIR WAS A RECALL ON THEM. THE DEALERSHIP WAS SUPPOSE TO REPAINT THE WHOLE VEHICLE, BUT I WAS NEVER CONTACTED. WHEN I SPOKE TO THE ASSOCIATE & MANGER, I WAS TOLD THERE WASN'T ANYTHING THEY COULD DO.

THE PAINT IS PEELING OFF THE TOP OF THE ROOF ON THE PASSENGER SIDE BY THE ROOF RACKS, IN FRONT BY THE WINDSHIELD THERE IS A SPOT THAT IS LARGER THAN A HALF DOLLAR AND ON THE DRIVER SIDE REAR A SPOT ABOUT 6-8 INCHES IN DIAMETER.

A WHINE OR HISS WHEN I START THE VEHICLE AND IT GOES AWAY AFTER ABOUT 10-15 MINUTES. IT WAS DETERMINED TO BE A TIMING CHAIN ISSUE BY MY MECHANIC. THERE APPEARS TO BE A SAFETY RECALL NOTICE FOR THE 2012 QX56, BUT NOT FOR MY SPECIFIC VIN. I DON'T UNDERSTAND HOW THE NHTSA ALLOWS A MANUFACTURER TO ONLY INCLUDE A PORTION OF THE 2012 MODEL AND NOT OTHERS. THIS IS A SAFETY RECALL! DOES SOMEONE AT THE NHTSA RECONCILE THE 2012 QX56 VEHICLES SOLD VERSUS THE VINS ELIGIBLE TO BE COVERED UNDER THIS SAFETY RECALL NOTICE? OBVIOUSLY, OTHERS ARE HAVING THE SAME PROBLEM! I SUGGEST THE NHTSA TAKE SAFETY RECALL NOTICES MORE SERIOUS AND HOLD MANUFACTURERS ACCOUNTABLE!!!

MY 2012 INFINITI SEEMS TO BE HAVING THE SAME PROBLEM OTHER INFINITI QX56 OWNERS ARE HAVING. STARTS WITH A LOUD HISSING/WHISTLING SOUND WHICH SEEMS TO GO AWAY AFTER 10-20 MINUTES OF DRIVING AND THE CAR FEELS JUST FINE. TODAY ALL MY DASHBOARD LIGHTS CAME ON AND MY HUSBAND TOOK THE VEHICLE INTO THE INFINITI DEALER, JUST TO HAVE THE MECHANIC RETURN A FEW MINUTES LATER TO INFORM US IT IS A TIMING CHAIN ISSUE. I AM HUGE ON RESEARCHING AND AFTER A FEW HOURS OF RESEARCH AND REALIZING THAT SOME OF THESE MODELS HAVE HAD RECALLS ISSUED ACCORDING TO VIN# FOR THIS SAME EXACT ISSUE, I AM IN AWE ON WHY THIS RECALL IS ONLY BEING APPLIED TO SPECIFIC VIN #'S AND NOT EVERY SINGLE 2012 QX56 MODEL. EVERY COMPLAINT LISTED ONLINE FROM OWNERS OF THESE VEHICLES LIST THE SAME EXACT ISSUE. HOW ARE WE BEING HELD ACCOUNTABLE FOR A MORE THAN OBVIOUS MANUFACTURING PROBLEM.

While driving my vehicle with my family, I experienced a sudden and dangerous loss of control. I was able to safely maneuver the vehicle off the roadway without injury. After inspection, it was determined that the subframe had fractured due to severe rust, which was not previously identified. The failure occurred without warning and directly impacted the ability to control the vehicle, creating a significant safety hazard. No warnings or messages indicated a problem existed prior to the failure.

While driving at highway speed, rear of vehicle suddenly became uncontrolled and caused vehicle to swerve dangerously. If a vehicle would have been in the adjacent lane an accident would have occurred. Upon initial inspection, the left rear lower control arm failed catastrophically due to rust rendering the vehicle undrivable. Driver and passenger were put at risk as a result of this incident. Deeper inspection revealed the right rear control arm was also compromised due to rust as well as the two forward mounting points of the modular rear suspension cradle (framework). No warning lights appeared, however the steering wheel did begin correcting to the right just prior to event, similar to heavy wind situation. Parts have not been inspected by manufacturer. Pictures attached. Parts are available for inspection upon request.

WHEN I'M STOPPED AT A LIGHT THE VEHICLE WILL START TO ROLL FORWARD UNEXPECTEDLY AND EXTRA PRESSURE NEEDS TO BE APPLIED TO THE BRAKE PEDAL TO PREVENT THE VEHICLE FROM MOVING, AT THIS POINT THE BRAKE PEDAL IS ALMOST AT THE FLOOR AND PUMPING THE PEDAL A FEW TIMES WILL RESTORE THE BRAKES TO A NORMAL FEEL. THE INFINITI DEALER STATES THIS IS A NORMAL CONDITION AND REPAIRS ARE NOT NEEDED. THIS HAS BEEN ONGOING SINCE 04/2015 TO PRESENT.

TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING 60 MPH AND SLIGHTLY APPLYING THE BRAKES, THE BRAKES SEIZED, CAUSING THE VEHICLE TO STOP INSTANTLY. THE CONTACT STATED THAT ONCE THE VEHICLE CAME TO A COMPLETE STOP, THE BRAKES RELEASED AND THE VEHICLE FUNCTIONED PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION BUT THEY WERE NOT ABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 7,200.

THE STANDARD QX56 COMES WITH MORE THAN ADEQUATE ROOM FOR ANY SIZE SHOE ON THE ACCELERATOR PEDAL. LESS THAN 10% OF THE QX MODELS ARE ORDERED WITH THE TECHNOLOGY PACKAGE. THIS PACKAGE INCLUDES A DESIGN FEATURE THAT CAUSES THE GAS PEDAL TO PUSH BACK AGAINST THE OPERATORS FOOT IF THE RADAR SENSES THAT THE VEHICLE IS CLOSING DISTANCE TOO QUICKLY ON THE VEHICLE AHEAD. THE MECHANICAL/ELECTRICAL DEVICE THAT PERFORMS THIS ACTION IS MOUNTED TO THE FIREWALL AT THE TOP OF THE ACCELERATOR PEDAL. I AM 6'3" TALL AND HAVE A SIZE 12 SHOE. THE TIP OF MY SHOE KEEPS GETTING CAUGHT UNDER THIS MECHANICAL DEVICE AND ON MULTIPLE OCCASIONS IN THE FIRST WEEK OF OWNERSHIP IT HAS CAUSED A MOMENTARY DELAY IN QUICKLY MOVING FROM THE ACCELERATOR TO THE BRAKE PEDAL. THE HANG UP OF THE TIP OF MY SHOE IS EXAGGERATED GREATLY BY DRESS SHOES WITH A FIRMER TIP OF THE SOLE OF THE SHOE. AGAIN, THIS DEVICE IS ONLY PRESENT ON QX MODELS WITH THE TECHNOLOGY PACKAGE. THIS TECH PACKAGE DEVICE ALSO GETS IN THE WAY AS YOU GO TO PUSH ON THE GAS PEDAL. THE ONLY WAY TO AVOID THIS PROBLEM IS TO ALWAYS REMEMBER TO PLACE YOUR RIGHT HEEL AT LEAST 2" AWAY FROM THE BASE OF THE GAS PEDAL AND PUSH IT ONLY WITH YOUR TOES. MOVING YOUR HEEL AWAY FROM THE BOTTOM OF THE PEDAL RESULTS IN THE TIP OF YOUR SHOE TOUCHING THE PEDAL LOWER AND JUST BRUSHING THE UNDERSIDE OF THE TECH PACKAGE DEVICE. I HAVE CONTACTED CONSUMER SUPPORT AT INFINITI USA AND THEY HAVE TOLD ME THAT THEY HAVE HAD COMPLAINTS BUT "THAT'S JUST THE WAY IT IS FOR PEOPLE WITH BIGGER FEET". I GUESS THEY DON'T HAVE SIZE 12 IN JAPAN. THIS IS A HAZARD WHEN THE TIP OF MY RIGHT SHOE GETS CAUGHT AND PREVENTS ME FROM MOVING QUICKLY TO THE BRAKE. *TT

TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT WHILE ATTEMPTING A TURN AT 55 MPH, THE PASSENGER'S SIDE FRONT AND DRIVER'S SIDE REAR WHEELS INDEPENDENTLY INCREASED IN ROTATION, CAUSING THE VEHICLE TO ERRONEOUSLY TURN. THE CONTACT ALSO STATED THAT THE SEAT BELT WARNING LIGHT INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 800.