2016 INFINITI QX60 Owner Complaints

I am reporting a serious safety concern with my 2016 Infiniti QX60 involving a defective cooling fan system. The vehicle currently experiences a ticking/tapping noise from the cooling fan, and the fan does not operate properly, which has caused the engine to overheat. This condition creates a significant safety hazard, as engine overheating can lead to sudden engine failure while driving, increasing the risk of an accident. The issue also makes it unsafe to use essential features such as the air conditioner in hot weather and the defroster in cold conditions, which impacts visibility and driver safety. This defect appears to be part of a known issue affecting this vehicle platform, where the cooling fan system fails prematurely. I understand there have been allegations, including in Anderson v. Nissan North America, that the manufacturer may have been aware of this defect but did not adequately disclose it. In addition, I am aware that this vehicle model has been associated with other safety-related recalls, including issues involving the ABS actuator (which may pose a fire risk) and the hybrid powertrain control system (if applicable). These existing concerns further highlight the urgency of addressing this defect. This is not normal wear and tear, but a potential safety-related defect that places drivers, passengers, and others on the road at risk. I am concerned about continuing to operate this vehicle and potentially causing an accident or injury due to overheating or loss of vehicle function. I am requesting that this issue be formally investigated to determine whether a recall or corrective action is necessary to prevent harm.

NHTSA ID

11731367

Incident

Apr 1, 2026

Component: Air Bags / Occupant Classification System (OCS) Problem Description: The Occupant Classification System (OCS) in my 2016 Infiniti QX60 is malfunctioning. The passenger airbag indicator light flickers on and off even when the passenger seat is empty. When an adult passenger is seated properly with the seatbelt fastened, the system frequently fails to detect the occupant and does not consistently indicate that the passenger airbag is active. The issue occurs intermittently and unpredictably, both while driving and shortly after vehicle startup. Dealer Repair Attempts: I have brought the vehicle to the Infiniti dealership multiple times for this issue. Each visit resulted in a paid service where the dealership “reset” the OCS module and stated the issue was resolved. However, the malfunction returned immediately. On one occasion, the issue reoccurred as soon as I pulled out of the dealership parking lot, at which point I returned the vehicle to service. After that visit, I was told the only solution would be to replace all related components at my expense. Recall Concern: Although my VIN does not currently show an active recall, the 2016 Infiniti QX60 model year is known to have a recall for an OCS airbag defect. My vehicle is exhibiting the exact same symptoms described in the recall. The dealership has refused to perform the repair under recall coverage solely because my VIN is not listed. Safety Risk: This is a serious safety concern. The passenger airbag may fail to deploy when an adult is present, increasing the risk of severe injury or death in the event of a collision. The system cannot be relied upon to function properly. Outcome Requested: I am requesting that this defect be investigated and addressed as a safety-related issue consistent with the known recall affecting this model year.

NHTSA ID

11705204

Incident

Nov 17, 2025

The electric controlled coupling failed and as a result, the AWD failed. There is vibration when turning and driving 25 mph. The grinding noise remained after I got new brakes and I was told it’s from the coupling trying to power the AWD. I took my 2016 QX60 to the dealer and also to a foreign car auto shop and they both confirmed it needs to be replaced. When the coupling is unplugged, the noise is not present.

NHTSA ID

11629128

Incident

Aug 29, 2024

The contact owns a 2016 Infiniti QX60. The contact stated that while making a left turn at a low rate of speed, another vehicle attempted to drive around the contact's vehicle. As the vehicle attempted to drive around, the contact was hit by the passing vehicle. The contact stated that they could not recall the immediate events after the accident; however, they did note the side air bags did deploy while drive side air bag did not deploy. A police report was filed at the scene; however, the police report was not available due to an ongoing investigation. The contact, the contact's mother, and the contact's son and daughter were all taken to the hospital for a check-up; the contact suffered emotional distress due to the accident but no physical injuries were reported. The vehicle was towed to an independent mechanic where it remained in the mechanic's possession. The dealer was notified of the failure and was informed that there were no recalls on the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 16V244000(Air Bags) which was linked to the failure. The vehicle had yet to be repaired. The failure mileage was approximately 123,000.

NHTSA ID

11627932

Incident

Nov 27, 2024

Mileage

123,000 mi

2016 Infiniti QX60 93,000 miles The battery light was on. I have noticed that my CVT transmission goes into limp mode. This has happened several times with no help from infiniti. I can only go 10MPH and it revs only 1000 RPM, then it'll be fine after I turn off and on again. Had battery and alternator checked and they're 100% good. This is very dangerous when it happenes in traffic and infiniti won't do anything.

NHTSA ID

11624582

Incident

Nov 3, 2024

Passenger airbag does not detect any adult sitting in the passenger seat, causing the light to stay on and possibly not deploy during an accident. The vehicle make and model has a recall for this exact problem, but has not notified for a recall service.

NHTSA ID

11595242

Incident

Jun 15, 2024

The airbag sensor light is flashing whether a passenger is in the seat or not. Infiniti has refused to investigate the issue and is stating that it is my responsibility to pay for the diagnostics despite the fact that this is an airbag related issue and is possibly related to the 2016 Nissan recall.

NHTSA ID

11580663

Incident

Apr 2, 2024

I'm hoping to solve a problem or at least get a positive answer why my FEB Warning Indicator Light comes on "SPORADICALLY". I had noticed it quite a few times either driving on the freeway, secondary roads, at higher and lower speeds and especially troublesome, when there are not any hazards or... Now my light stay on all time

NHTSA ID

11578781

Incident

Feb 2, 2024

Passenger airbag sensor showing warning. There was a previous recall that shows active but my VIN says it does not have an unaddressed recall which I think is inaccurate.

NHTSA ID

11555166

Incident

Sep 1, 2023

Air bag light began blinking notifying me of an issue. The vehicle is available for an inspection. I took car to dealer for diagnostic check. The dealer informed me that it is the drivers side airbag causing the issue. This is a safety component of the vehicle and puts the driver and all occupants at risk should their be an airbag failure in an accident. Issue has been through a diagnostic check by the dealer and confirmed. They recommended 1) that I replace the seatback which is a costly repair. In their words, "we have seen this occur in several Infiniti models and recommended that I contact the Infiniti Consumer Affairs office as it is not under any recalls. Seatbelts are covered under the lifetime warranty of the vehicle but not the airbags." Car has had the warning lamp display for approximately 30 days now. it began end of July/early August. The vehicle has approximately 115k miles and has never been in an accident.

NHTSA ID

11542721

Incident

Aug 1, 2023

The contact owns a 2016 Infiniti QX60. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the front passenger's side Occupant Classification System (OCS) sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 16V244000 (Air Bags) however, the VIN was not included in the recall. The failure mileage was approximately 40,000.

NHTSA ID

11514818

Incident

Mar 31, 2023

Mileage

40,000 mi

The display and audio/video control keeps resetting which limits the functioning of the display, climate and Audio/Video equipment, and the rear camera.

NHTSA ID

11504925

Incident

Aug 29, 2022

The contact owns a 2016 Infiniti QX60. The contact stated that while the vehicle was parked outside, she noticed there was water leaking through the sunroof onto the floor of the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the sunroof drain tubes needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the failure was an environmental issue. The failure mileage was approximately 70,000.

NHTSA ID

11499423

Incident

Jul 1, 2022

Mileage

70,000 mi

While driving down a clear road on a beautiful day, the sunroof in my QX60 randomly exploded, outwardly. It sounded like a gunshot hit the car. Glass went everywhere, hit oncoming traffic, the windshield, and hood of car. We immediately pulled over and noticed the sunroof was expanding outwardly towards the sky, not inward. It was making a concerning sound in the process. The sound scared all of and almost caused a wreck. I was 6 months pregnant at the time and my husband was in the passenger side and my 20 month old son was in the back seat car seat.

NHTSA ID

11464194

Incident

Apr 23, 2022

The contact owns a 2016 Infiniti QX60. The contact stated that on two separate occasions, the infotainment screen located in the center console had failed to operate as needed. The contact stated that the screen went blank. Due to the failure, the contact could not use certain electrical features such as her rear backup camera and windshield defrosters. The contact had taken the vehicle to a dealer however, the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 91,000.

NHTSA ID

11460672

Incident

Mar 18, 2022

Mileage

91,000 mi

TRAVELING I-10 GOING 75MPG, AND THE SUN ROOF EXPLODED. SOUNDED LIKE WE HAD BEEN SHOT. NOTHING WAS IN FRONT OF US WHEN IT HAPPENED. THE INTERIOR SHADE WAS NOT OPENED , SO NO GLASS WAS BLOWN IN. THERE WAS A BIG HOLE WITH THE GLASS BEING BULGED OUTWARD (UP.)

NHTSA ID

11353709

Incident

Sep 6, 2020

Mileage

55,000 mi

AIR BAG WARNING LIGHT IS FLASHY AUTO SHOP STATES 400 TO FIX THE SWITCH THAT HAS COME UNPLUGGED

NHTSA ID

11331410

Incident

Jun 20, 2020

Mileage

70,000 mi

AS I WAS LEAVING MY JOB'S PARKING LOT I STARTED MY VEHICLE AND PROCEEDED TO PUT MY QX60 IN REVERSE AND MY ENGINE REVED SO VERY VERY LOUD THAT IT SCARED ME TREMENDOUSLY. THE TRUCK TOOK OFF ON ITS OWN, WHILE TRYING TO STOP THE VEHICLE IT CONTINUED TO SPEED IN REVERSE UNTIL I HIT A BRICK WALL. THEN WITHOUT ME TOUCHING THE GEAR SHIFTER THE VEHICLE PROCEEDED TO GO FORWARD ON ITS OWN AND DIDN'T STOP UNTIL MY VEHICLE WENT INTO A RAVINE.

NHTSA ID

11323061

Incident

Feb 2, 2020

Mileage

18,201 mi

SIDE AIRBAG ON THE DRIVERS SEAT AND THE CEILING CURTAIN AIRBAGS ON THE 2ND AND 3RD ROW DEPLOYED WHILE I WAS DRIVING FOR REASON

NHTSA ID

11271104

Incident

Oct 7, 2019

Mileage

82,000 mi

TL* THE CONTACT OWNS A 2016 INFINITI QX60. THE CONTACT CALLED FROM THE BLUFFTON SOUTH CAROLINA FIRE DEPARTMENT. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE CRASHED INTO A DEER. MOMENTS LATER, FLAMES WERE PRESENT NEAR THE B POST ON THE DRIVER'S SIDE OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND DETERMINED THAT THE FLAMES WERE EITHER CAUSED BY THE WINDOW MOTOR OR THE SIDE AIR BAGS. THE DRIVER SUSTAINED A LEFT SHOULDER INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WERE UNKNOWN. *LN *DT*DT*DT*JB*JB*DT*JB*DT *TR*DT*JB*DT

NHTSA ID

11270603

Incident

Oct 17, 2019

VEHICLE WAS IN MOTION ON THE INTERSTATE, NO OTHER CARS AROUND NOR BIG TRUCKS AND NOT UNDER AN OVERPASS. VEHICLE WAS MOVING AROUND 70 MPH AND THE SUNROOF EXPLODED. NO WINDOWS WERE DOWN AND THANKFULLY THE SCREEN WASN'T OPENED.

NHTSA ID

11268244

Incident

Oct 12, 2019

Mileage

30,000 mi

THE CAR WAS IN PARK IN OUR GARAGE. MY HUSBAND WAS SITTING IN DRIVER SEAT WITH ONE LEG OUT AND THE DOOR OPEN. THE CAR MADE A SOUND AND STARTED MOVING IN REVERSE. IT ONLY STOPPED BECAUSE THE DOOR HIT OUR GARAGE WALL AND HE WAS TRYING TO STOP THE CAR. HE CUT HIS HAND IN THE PROCESS AND THE DOOR FRAME BENT AND GLASS SHATTERED. *DSY

NHTSA ID

11150743

Incident

Nov 10, 2018

Mileage

35,000 mi

THE SUNROOF EXPLODED. I WAS DRIVING ON THE HIGHWAY WHEN I HEARD A LOUD EXPLOSION WHICH CAUSED ME TO SWERVE TO AVOID COLLISION WITH OTHER VEHICLES. THERE ARE SOME GLASS SHARDS THAT FLEW OUT. I HAD MINOR CUTS ON MY HAND WHEN I TRIED TO INSPECT THE DAMAGE. NO OTHER FACTORS INVOLVED, NO WEATHER CHANGES, ETC.

NHTSA ID

11097678

Incident

May 23, 2018

Mileage

28,500 mi

MY FAMILY AND I WERE DRIVING DOWN THE HIGHWAY, WHEN WE HEARD A LARGE BANG SOUND. MY HUSBAND LOOKED OUT THE REAR VIEW MIRROR TO SEE PIECES OF GLASS FLYING OFF THE CAR, AND REALIZED OUR SUNROOF HAD EXPLODED. WE WERE NOT FOLLOWING NEAR OTHER VEHICLES, NOR HAD WE GONE UNDER AN OVERPASS. WE PULLED OVER AND SAW THAT IT HAD CLEARLY EXPLODED WITH NO EXTERNAL INFLUENCE (THE GLASS WAS PRESSED UPWARD, AND THERE WAS NO OTHER DAMAGE OR DEBRIS OTHER THAN THE GLASS). WE WERE THANKFUL TO HAVE HAD THE INTERIOR SHADE CLOSED AS OUR YOUNG CHILDREN WERE IN THE VEHICLE.

NHTSA ID

11025223

Incident

Sep 23, 2017

Mileage

22,000 mi

TL* THE CONTACT OWNS A 2016 INFINTI QX60. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL SPLASHING NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

NHTSA ID

10958425

Incident

Aug 15, 2016

Mileage

12,000 mi