2020 INFINITI QX80 Problems
Owner-reported complaints filed with NHTSA, grouped by component
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What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2020 INFINITI QX80, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Driver assistance457.1%
- Brakes114.3%
- Fuel system114.3%
- Visibility114.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
The brakes automatically engage without cause. The problem occurs at both city and highway speeds, from 20-75 mph. It is particularly bad when passing underneath a bridge. The car will abruptly stop. This has been ongoing for monthes. Sometimes, the vehicle will act inappropriately when the brake is applied by the driver. The car will attempt to accelerate. Other times the car will hard brake as if slamming the brakes.
While waiting in a parking lot, I was reviewing the settings available on the lower center display, one of those options was for "Camera." Inside this menu I found and made adjustment for options like brightness, contrast, tint, color, and black level... and while most of those seemed to work well, and I was able to make suitable adjustments to the camera--the tint and color options seemed to have no effect on the image. So, I opted to adjust tint from the default/middle value all the way to the left/lowest value and save the settings. Even then, with that saved, I was able to switch to the camera and could see there was no difference in the image still. I then remained with the vehicle, still parked with the engine idling, waiting another ten minutes or so before preparing to leave. When I put my vehicle in reverse gear, I was shocked to see that the camera displays had gone completely black. I could no longer see the rear images when backing up. I tried going back to park and again to the rear setting--still, there was no image being displayed for the cameras. I could see some items on-screen still, like the button to switch camera views and to toggle the parking sensors on/off. When switching camera views/angles, the system would continue displaying the same two black/empty displays. I tried turning the engine off and back on--but that didn't seem to have any effect, the system remained broken. I was able to use the rear view camera on the reviewer mirror--but the normal backup cameras remained non-functioning. I promptly tried opening the camera settings again to reset all of the brightness, contrast, tone, color, and black level settings to the default values... but still, the preview area was black and no image could seen. I've verified the outside of the vehicle... these cameras are not blocked at all. There was nothing that could've cause these to go dark. I drive the vehicle home (~5 miles), and found the camera still not to be working.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
The brakes automatically engage without cause. The problem occurs at both city and highway speeds, from 20-75 mph. It is particularly bad when passing underneath a bridge. The car will abruptly stop. This has been ongoing for monthes. Sometimes, the vehicle will act inappropriately when the brake is applied by the driver. The car will attempt to accelerate. Other times the car will hard brake as if slamming the brakes.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
The contact owns a 2020 Infiniti QX80. The contact received notification of NHTSA Campaign Number: 21V373000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had experienced a failure where the vehicle would not start as needed. The contact related the failure to the recall. Parts distribution disconnect. The failure mileage was not available.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
While waiting in a parking lot, I was reviewing the settings available on the lower center display, one of those options was for "Camera." Inside this menu I found and made adjustment for options like brightness, contrast, tint, color, and black level... and while most of those seemed to work well, and I was able to make suitable adjustments to the camera--the tint and color options seemed to have no effect on the image. So, I opted to adjust tint from the default/middle value all the way to the left/lowest value and save the settings. Even then, with that saved, I was able to switch to the camera and could see there was no difference in the image still. I then remained with the vehicle, still parked with the engine idling, waiting another ten minutes or so before preparing to leave. When I put my vehicle in reverse gear, I was shocked to see that the camera displays had gone completely black. I could no longer see the rear images when backing up. I tried going back to park and again to the rear setting--still, there was no image being displayed for the cameras. I could see some items on-screen still, like the button to switch camera views and to toggle the parking sensors on/off. When switching camera views/angles, the system would continue displaying the same two black/empty displays. I tried turning the engine off and back on--but that didn't seem to have any effect, the system remained broken. I was able to use the rear view camera on the reviewer mirror--but the normal backup cameras remained non-functioning. I promptly tried opening the camera settings again to reset all of the brightness, contrast, tone, color, and black level settings to the default values... but still, the preview area was black and no image could seen. I've verified the outside of the vehicle... these cameras are not blocked at all. There was nothing that could've cause these to go dark. I drive the vehicle home (~5 miles), and found the camera still not to be working.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .