RoadVitals

2020 International Motors Chevy Silverado Medium Duty

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest May 17, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest May 8, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
6 injuries, 0 deaths reported

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2020 International Motors Chevy Silverado Medium Duty, most frequently naming the brakes and steering categories. 1 safety recall has been issued covering this model year; and 18 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes150.0%
  • Steering150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

EQUIPMENT:MECHANICAL:WRECKER AND WHEEL LIFT DEVICES

May 8, 2020
16 units potentially affected
The defect: Maintainer Corporation of Iowa, Inc. (Maintainer) is recalling certain modified 2019-2020 International CV 515 and Chevrolet Silverado tow vehicles equipped with Allison 2700 series transmissions with Chelsea Power Take Offs (PTO). The PTOs were installed incorrectly and as a result, the attachment hardware may loosen over time.
The risk: If the PTO attachment hardware loosens it could cause a loss of transmission fluid which may result in the rear wheel locking up, increasing the risk of a crash.
The remedy: Maintainer will notify owners, and dealers will inspect the PTO and install a new attachment stud kit, free of charge. The recall began June 9, 2020. Owners may contact Maintainer customer service at 1-800-831-8588.
Maintainer Corporation of Iowa, Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Brakes
Filed May 17, 2023
Crash reported6 injuries reported

The contact's company owns a 2020 Chevrolet Silverado. The contact stated that a driver was driving the company vehicle, and as he approached a traffic signal, he reported that the brakes had failed and the speed was unknown. The contact stated that the driver managed to turn the vehicle to the right off of the roadway to avoid cross traffic and went down a slight embankment. The front end of the vehicle crashed into the bottom of the embankment. The front axle was sheared from the vehicle, the hood was crushed. The contact stated that the vehicle was towing an enclosed trailer that had tipped over. The contact stated that including the driver there were six total people in the vehicle. The driver's leg had been pinned by a damaged brake and accelerator pedals, and the driver's left leg had been broken. The driver also had cuts and abrasions to his face and arms and had pain in his chest. The air bags in the front and the side air bags had deployed. Passenger 2 had abrasions to his head and face and had injured his mouth. Passenger 2 also had rib pain on the left side, left knee pain, and a fractured left leg. Passenger 3 had sprained a shoulder and arm (unknown arm). Passenger 4 had back pain and no other injuries. Passenger 5 had suffered abrasions and cuts to arms and bruising to arms and legs, and refused to be transported by ambulance to the emergency room, however, he did seek medical attention the following day. The other 5, driver included, were transported by ambulance to the emergency room. A second vehicle which had been in the cross traffic had had its rear bumper sheared off by the contact's vehicle's left driver's side. The contact stated that only two of the three people in the vehicle were taken by ambulance to the emergency room, and injuries were not reported. The police were on the scene and filed a report. The vehicle had been towed away to an impound lot. The vehicle had not been repaired. The contact had received NHTSA Campaign Number: TBD Manufacturer Recall Number: N222375270 (Service Brak

NHTSA ID
11522489
Incident
Dec 6, 2022
Steering
Filed Aug 1, 2020

AFTER DRIVING TRUCK 5 MILES PARKED IT FOR 30 MINUTES STARTED IT BACKED UP AND NOTICED NO POWER STEERING AND LOSS OF TRACTION CONTROL VIA WARNING LIGHT AND OBVIOUS INTENSE EFFORT TO NOT HIT THE ADJACENT WALLS. THE VEHICLE WAS IN MOTION AT IDLE SPEED. TURNED OFF VEHICLE AND RESTARTED BUT PROBLEM PERSISTED.

NHTSA ID
11342716
Incident
Aug 1, 2020
Mileage
4,515 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

IK1900198

ELECTRICAL SYSTEM

This article only applies to Models w/ 0016UZL Built Between 06/23/2014 – 05/11/2020 OR Models w/ 0016UZL w/ Safety Recall 14516 Completed Reference the appropriate Technician Manual for models outside of this population. Safety Recall 14516 has been issued for units built before June 23, 2014. For LT and 2018+ LoneStar: If there is a complaint of the bunk blower turning off after an auto start event, the BCM needs to be updated to Data Version 323 or higher. • The bunk blower turning off was only present in BCM Data Version 309 to Data Version 322 To properly diagnose the system, you must ensure the recall has been performed. Only the "Cold Loop" sealed refrigerant core PN # 2614669C1 is to be replaced when the refrigerant circuit fails. DO NOT REPLACE THE COMPLETE UNIT IF THE A/C IS NOT FUNCTIONING. Complete unit is not Warrantable Refer to the BASIC TROUBLESHOOTING below before replacing any components. This will help you identify which component is at fault or any electrical issues. Refer to PARTS INFORMATION to properly identify the parts that may require replacement The A/C portion of the system is listed below in the parts section. The 16UZL No-Idle HVAC system is designed to disengage when the engine is started, and can be turned on with the key in any position. This battery-powered no-idle HVAC system provides heating and cooling of the sleeper area without use of the vehicle engine. The system is comprised of the no-idle HVAC components located in the sleeper HVAC module, a separate fuel-operated coolant heater mounted under the sleeper, and four additional batteries housed in a second battery box. The no-idle HVAC system shares the air handling assembly and several major components with the truck's standard HVAC system. Most importantly, the shared evaporator core contains refrigerant circuits for both the no idle system and the truck's standard A/C system. With this configuration, some procedures required to service the no idle A/C system will require opening the refrigerant circuit of the truck's standard A/C system. Trucks equipped with the 16UZL No-Idle HVAC system have two separate HVAC systems (Standard Truck A/C and the MaxxPower unit); it is important to identify each clearly, so you are troubleshooting the correct system. Per the Operator's Manual page 10: Run the heater at least once a month during the year (for a minimum of 15 minutes).

IK2600090

ENGINE

New CARB Idle Reduction Change Request

IK4300035

ELECTRICAL SYSTEM

This tool is designed to compare Diamond Logic feature data across multiple vehicle configuration files. It allows users to quickly load files either manually or directly from the Diamond Logic Builder Vehicles folder using VIN-based selection. As files are added or removed, the comparison runs automatically with no manual action required. The program presents results in an interactive table that shows feature codes, descriptions, access levels, and whether each feature is present in each selected file. Built-in search, filtering, and sorting make it easy to locate specific features or focus only on differences between files. Column visibility can be customized to show or hide descriptions and access information as needed. Users can remove files individually or clear all files at once, with results updating instantly. The tool also includes reporting and export options that reflect exactly what is visible on screen, allowing results to be printed, copied, saved as text, or exported to CSV for use in Excel or other spreadsheet tools. Overall, the program streamlines the process of comparing vehicle feature configurations, helping users quickly identify differences, validate setups, and document results without manual comparison or external tools.

IK2600255

ENGINE

This document provides guidance for assessing the feasibility of implementing a customer-requested change to an engine or vehicle parameter/feature. Customer requested changes will be approved in accordance with the requirements specified in 40 CFR Part 1037 to ensure continued compliance with greenhouse gas (GHG) regulations.

IK2600047

ENGINE

Engine replacements for all International engines will need to follow this procedure.

IK1600272

STRUCTURE:BODY

This document will guide the user through a step-by-step procedure for detecting water leaks in vehicle cabs and windshields using an ultrasonic sound detector.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

International Motors Chevy Silverado Medium Duty by model year
YearComplaintsRecallsInvestigationsIssue Index
2020Viewing210
2019110

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.