2019 Jaguar I-Pace Problems

Jlr will not complete buyback recall at a fair price. Being cheated due to jlr dragging feet. It has been a year since fires and problem identified. No resolution.

See attached document for complaint.

The vehicle has experienced the Traction Battery Fault three times, which is the warning signal provided when there is a main battery fault situation. During the latest incident, the warning appeared and shortly afterward the vehicle emitted white smoke with an electrical odor and crackling from the front undercarriage. Emergency services were contacted through 911, and firefighters disconnected the 12V battery to stabilize the vehicle. Two previous traction-battery-related repair attempts were performed by Jaguar, and a third repair is currently underway. The repeated failure of the high-voltage traction battery system represents a potential fire risk and electrical hazard. I am reporting this incident to ensure NHTSA is aware of this high-voltage safety defect.

My vehicle experienced a persistent series of malfunctions over the course of its use, primarily related to the electric battery system. The most serious issue is a complete failure of the high-voltage battery, rendering the car entirely inoperable. The vehicle now displays a "Battery Fault" error message and cannot be started or driven. The manufacturer (Jaguar Land Rover) refuses to repair the vehicle under warranty while a buyback negotiation is underway, leaving me with an unusable and potentially unsafe EV. Despite repeated attempts to resolve the issue, no adequate repair or restitution has been provided. The vehicle is currently in my possession and available for inspection upon request. The vehicle's battery failure occurred without warning, and the car is now immobilized in a location where it could pose a hazard if not towed. The sudden loss of power and refusal to start could have placed me or others at risk had this occurred while driving or in traffic. The Jaguar Service Center confirmed the issue is due to a battery fault but declined to repair it during ongoing manufacturer buyback discussion. No repair or further inspection has been done. The vehicle displayed repeated system alerts and warning messages over the past two years. Most recently, it showed a persistent "Battery Fault" message immediately before total failure. Earlier issues included unreliable charging, loss of power, and recurring error messages related to the electric drive system. The earliest warning messages began with the first year of ownership (within the last month). The complete failure with "Battery Fault" occurred in July 2025.

Consistent faulty battery warning back in the winter. Recently the brake pedal warning comes up very often, brake also feels like I need to apply more pressure when stopping. The lane assist also always gives me a warning light saying to drive with care.

used as daily drive for commute to work, each return to home, i would put it on the 7.5kw juicebox level 2 charger- this worked well since april 2024, until march 2025- upon returned from work, i place it on charge, and immediately went into "charging status error", with another message after disconnecting the charger port, "High voltage error but is ok to drive" message. Thinking it was a fluke, i let it sit few days, unplugged, and then attempted to check battery status on the driver dash screen, "high voltage error but is ok to drive" msg reappeared, i shut it off, waited 10 minutes, plugged in the charger that came with the car, 1.2kw charger, opened the driver door, waited for the screen to come on and display the battery charging status, to no avail. "Charging status:error" and in all red, and a red triangle on the right side of the dash display was present, along with brake error. I unplugged it, and attempted to move it further away from my house in case there is a problem i can't see, to no avail, i can not move it. the software updater shows no update available for the vehicle or for the infotainment center. the nearest dealer for me is over 40miles from me (rural area)- i have sent emails to JLR, and have not received acknowledgement or any replies.

This vehicle is part of a mandatory repurchase. I have had no contact from the manufacturer since March 20, 2025. The vehicle has been modified by the manufacturer from it's origional state while the reacquisition process is completed. It is no longer a usable vehicle because of this modification.

The manufacturer/dealer has been unable to remedy the safety recall NHTSA Campaign Number: 24V183000. I was notified in April 2024 that the battery would be replaced. I was nottfied in February 2025 that the battery was on order and would be replaced soon. It is now August 2025 and it is still not scheduled for replacement and parts are not available.

Consistent faulty battery warning back in the winter. Recently the brake pedal warning comes up very often, brake also feels like I need to apply more pressure when stopping. The lane assist also always gives me a warning light saying to drive with care.

My car has failed while driving four different times. Each time I am driving on a busy road, I get a "traction battery fault" warning, then the vehicle loses the ability to drive and completely shuts down. Each time leaving me and my family stranded in the middle of the road. These events have happened on 10/1/2023; 4/1/2024; 7/16/2024; and 12/20/2024. My car is still in the shop undiagnosed from the 12/20/2024 incident today 1/20/2025. A month. I have had to pay for battery replacements, rentals, towing, etc. now well past $10,000.

Vehicle: Jaguar I-PACE Model Year: 2019 VIN: [XXX] Mileage at incident: ~63,000 miles Dealers Involved: Jaguar Land Rover Ft. Myers (FL), Jaguar Land Rover Naples (FL) Incident Dates: June–September 2025 Complaint Summary: Between June–September 2025 my Jaguar I-PACE experienced warranty and service obstruction tied to the traction battery recall. Jaguar Land Rover Ft. Myers submitted a false warranty claim for traction battery replacement, which was denied by the insurer as excluded. At the same time, the dealer misled the ADA driver/policyholder with a “coolant pump fault” explanation, even though the A/C system was operating normally, which made that failure mechanically impossible. The dealership never provided diagnostic codes from TOPIx/Pathfinder. On [XXX], at ~63,000 miles, the I-PACE was immobilized by a 12V failure. Both Ft. Myers and Naples dealerships refused assistance, leaving an ADA driver stranded. I had to replace the 12V battery myself to restore mobility. This raised a serious safety issue, as an immobilized I-PACE cannot be moved to a safe location in the event of fire. Text messages show direct Jaguar Land Rover Corporate involvement, with Ft. Myers stating: “We started a tech case and they will not proceed until they know if it is a buyback” and “Tech assistance will not give us assistance because of the open recall for buyback.” This demonstrates corporate obstruction of warranty rights. Multiple owners reported traction battery faults from March–June 2025 before signing NDAs tied to buyback settlements. This suggests a wider pattern of recall-related service restrictions. Requested Action: NHTSA is requested to investigate Jaguar Land Rover’s handling of the I-PACE traction battery recall, including obstruction of warranty service, denial of diagnostic access, and treatment of disabled/ADA drivers. These issues may affect a large number of recalled vehicles nationwide. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

In connection with Recall H514, my 2019 Jaguar I-Pace (SADHD2S16K1 F76172) had a battery fire risk that led Jaguar to issue a software update. Without prior notice, the update permanently disabled full battery function by capping the vehicle’s charge at 80%, significantly reducing range and usability. The update was irreversible and materially changed the safety and performance of the electric vehicle. After being forced to seek a replacement, I purchased a 2020 Jaguar I-Pace (SADHD2S17L1F81804). During transport of the 2020 vehicle home, it exhibited an “Electrical Battery Fault” warning, raising serious concerns about the continued reliability and safety of Jaguar’s battery systems even after the recall. This ongoing pattern of battery issues places consumers at risk of fire, vehicle immobilization, or loss of propulsion. Jaguar’s recall remedy has proven ineffective at fully addressing the underlying electrical and propulsion safety issues.

My car has been limited to charging only to 70%. I often smell a kind of burning plastic when driving, but no smoke or fire. In addition the console display often freezes up or is completely blank.

My car has failed while driving four different times. Each time I am driving on a busy road, I get a "traction battery fault" warning, then the vehicle loses the ability to drive and completely shuts down. Each time leaving me and my family stranded in the middle of the road. These events have happened on 10/1/2023; 4/1/2024; 7/16/2024; and 12/20/2024. My car is still in the shop undiagnosed from the 12/20/2024 incident today 1/20/2025. A month. I have had to pay for battery replacements, rentals, towing, etc. now well past $10,000.

HUGE SIDEWALL SPLIT WHILE FREEWAY DRIVING. SUDDEN LOSS OF PRESSURE. NO NOTICEABLE IMPACT PRIOR TO EVENT.

The contact owns a 2019 Jaguar I-Pace. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal felt significantly hard and the vehicle hesitated to respond, causing the braking distance to be extended. The message "Okay to Drive with Caution - Brake Pedal Feel Reduced" was displayed. The vehicle was taken to the dealer, where one of the 12-Volt battery was replaced; however, the failure recurred. The contact replaced the second 12-Volt battery; however, the failure persisted. Additionally, the contact stated that the vehicle was experiencing battery failure. The messages "Okay to Drive with Caution - Traction Battery Fault Detected" and "ASPC Not available" were displayed. The contact stated that the main battery was replaced. Additionally, the vehicle was taken to the dealer, where it was repaired under NHTSA Campaign Number: 23V369000 (Electrical System); however, the failure increased after the recall repair. The contact stated while driving 25 MPH, the front drive motor failed to shift into gear, causing the vehicle to stall. The message "Gear Box Failure" was displayed. The contact was unable to pull to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the drive motor and pawl actuator harness had failed and needed to be replaced. The parts were replaced. The contact also stated that water had leaked onto the dashboard through the windshield. The dealer replaced the windshield and the head display. The contact stated the brake failure had been recurring intermittently while driving. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 38,000.