RoadVitals

2019 Jaguar I-Pace

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

NHTSA has issued a “park outside” advisory affecting this model year.

Campaign 24V183000. Confirm whether your specific vehicle is covered using its VIN before acting on this.

Check your VIN on NHTSA.gov
Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
148
Latest Apr 17, 2026
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
8
Latest Dec 12, 2024
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
6

Overview

Our database contains 148 NHTSA owner-reported complaints for the 2019 Jaguar I-Pace, most frequently naming the electrical, fuel system and brakes categories. 8 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 360 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

8 campaigns cover this model year

View all 8

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
24V927000

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

Dec 12, 2024
85 units potentially affected
The defect: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019 Jaguar I-PACE vehicles that received an improper interim repair under recall number 24V-633. The high-voltage battery may overheat.
The risk: A high-voltage battery that overheats increases the risk of a fire.
The remedy: Owners are advised to park and charge their vehicle outside and away from structures and limit their charge to a maximum of 80% until the recall repair is complete. Dealers will update the battery energy control module software as an interim repair, free of charge. Owner notification letters were mailed February 6, 2025. As a final repair, Jaguar will repurchase the vehicles under recall number 24V-633. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H529.
Jaguar Land Rover North America, LLCManufacturer number H529View on NHTSA.gov
24V633000

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

Aug 23, 2024
2,760 units potentially affected
The defect: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019 Jaguar I-PACE vehicles. The high-voltage battery may overheat.
The risk: A high-voltage battery that overheats increases the risk of a fire.
The remedy: Owners are advised to park and charge their vehicle outside and away from structures and limit their charge to a maximum of 80% until the recall repair is complete. As an interim repair, dealers will update the battery energy control module software, free of charge. Owner letters were mailed March 5, 2025. JLR will repurchase the vehicles. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's numbers for this recall are H514 and H536. These vehicles were previously recalled for this same issue under one or more recall numbers 24V-085 (H471), 23V-709 (H459), or 23V-369 (H441) and will need to have the new interim remedy performed before the vehicle is repurchased.
Jaguar Land Rover North America, LLCManufacturer number H514View on NHTSA.gov
24V183000NHTSA advisory: park outside

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

Mar 7, 2024
258 units potentially affected
The defect: Jaguar Land Rover North America, LLC. (Jaguar) is recalling certain 2019-2020 I-Pace vehicles. The high-voltage battery may overheat.
The risk: A high-voltage battery that overheats increases the risk of a fire.
The remedy: Dealers will replace the high-voltage battery, free of charge. Owner notification letters were mailed June 26, 2024. Owners may contact Jaguar's customer service at 1-800-452-4827. Jaguar's number for this recall is H484. These vehicles were previously recalled under 23V-369 and will need to have the new remedy completed.
Jaguar Land Rover North America, LLCManufacturer number H484View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

DP22005ClosedDefect Petition

Pedestrian alert sounds

Opened Jan 27, 2023
Closed Aug 7, 2023

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

ELECTRICAL SYSTEM:PROPULSION SYSTEMLed to recall 22V063000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 148
Filed Apr 17, 2026

I own a 2019 Jaguar I-PACE that is currently subject to a battery-related safety recall issued by the manufacturer. The defect involves the high-voltage battery system, which poses a potential fire risk and renders the vehicle unsafe to operate. Due to this recall, I have been advised that the vehicle is not safe to drive and should not be used. As a result, the vehicle is effectively unusable. This creates a safety concern because the battery defect presents a risk of thermal events, including fire, even when the vehicle is parked. The issue has been acknowledged by Jaguar Land Rover through the official recall. The vehicle has not been repaired because a complete and adequate remedy has not been made available. Jaguar Land Rover has inspected and reviewed the situation and has offered a buyback; however, the proposed resolution would leave me with approximately $10,000 in out-of-pocket financial loss despite the defect being manufacturer-related. There were no prior warning indicators that would have allowed me to prevent this issue. The problem became known upon notification of the recall. This situation has resulted in ongoing financial harm, as I am required to continue making payments on a vehicle that cannot be safely operated due to a manufacturer defect. The defective component (high-voltage battery system) is available for inspection upon request

NHTSA ID
11731958
Incident
Mar 14, 2025
Electrical
Filed Apr 15, 2026

Jlr will not complete buyback recall at a fair price. Being cheated due to jlr dragging feet. It has been a year since fires and problem identified. No resolution.

NHTSA ID
11731362
Incident
May 1, 2025
Electrical
Filed Nov 14, 2025

See attached document for complaint.

NHTSA ID
11699422
Incident
Oct 1, 2025
ElectricalFuel system
Filed Nov 6, 2025

The vehicle has experienced the Traction Battery Fault three times, which is the warning signal provided when there is a main battery fault situation. During the latest incident, the warning appeared and shortly afterward the vehicle emitted white smoke with an electrical odor and crackling from the front undercarriage. Emergency services were contacted through 911, and firefighters disconnected the 12V battery to stabilize the vehicle. Two previous traction-battery-related repair attempts were performed by Jaguar, and a third repair is currently underway. The repeated failure of the high-voltage traction battery system represents a potential fire risk and electrical hazard. I am reporting this incident to ensure NHTSA is aware of this high-voltage safety defect.

NHTSA ID
11697962
Incident
Oct 18, 2025
Filed Oct 6, 2025

Jaguar Can’t fix the battery fault issue with this issue. They have taken well over a year and half and nothing has happened in regards To them replacing the battery or repurchasing my vehicle for a reasonable amount

NHTSA ID
11691749
Incident
May 23, 2023
ElectricalPowertrain (other)
Filed Sep 12, 2025

This vehicle is part of a mandatory repurchase. I have had no contact from the manufacturer since March 20, 2025. The vehicle has been modified by the manufacturer from it's origional state while the reacquisition process is completed. It is no longer a usable vehicle because of this modification.

NHTSA ID
11686943
Incident
Mar 20, 2025
Engine
Filed Aug 30, 2025

Vehicle: Jaguar I-PACE Model Year: 2019 VIN: [XXX] Mileage at incident: ~63,000 miles Dealers Involved: Jaguar Land Rover Ft. Myers (FL), Jaguar Land Rover Naples (FL) Incident Dates: June–September 2025 Complaint Summary: Between June–September 2025 my Jaguar I-PACE experienced warranty and service obstruction tied to the traction battery recall. Jaguar Land Rover Ft. Myers submitted a false warranty claim for traction battery replacement, which was denied by the insurer as excluded. At the same time, the dealer misled the ADA driver/policyholder with a “coolant pump fault” explanation, even though the A/C system was operating normally, which made that failure mechanically impossible. The dealership never provided diagnostic codes from TOPIx/Pathfinder. On [XXX], at ~63,000 miles, the I-PACE was immobilized by a 12V failure. Both Ft. Myers and Naples dealerships refused assistance, leaving an ADA driver stranded. I had to replace the 12V battery myself to restore mobility. This raised a serious safety issue, as an immobilized I-PACE cannot be moved to a safe location in the event of fire. Text messages show direct Jaguar Land Rover Corporate involvement, with Ft. Myers stating: “We started a tech case and they will not proceed until they know if it is a buyback” and “Tech assistance will not give us assistance because of the open recall for buyback.” This demonstrates corporate obstruction of warranty rights. Multiple owners reported traction battery faults from March–June 2025 before signing NDAs tied to buyback settlements. This suggests a wider pattern of recall-related service restrictions. Requested Action: NHTSA is requested to investigate Jaguar Land Rover’s handling of the I-PACE traction battery recall, including obstruction of warranty service, denial of diagnostic access, and treatment of disabled/ADA drivers. These issues may affect a large number of recalled vehicles nationwide. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11684055
Incident
Jun 28, 2025
Powertrain (other)
Filed Jul 31, 2025

The manufacturer/dealer has been unable to remedy the safety recall NHTSA Campaign Number: 24V183000. I was notified in April 2024 that the battery would be replaced. I was nottfied in February 2025 that the battery was on order and would be replaced soon. It is now August 2025 and it is still not scheduled for replacement and parts are not available.

NHTSA ID
11677530
Incident
Apr 24, 2024

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SSM76469 - 03JUL26

Unable to select Navigation when pressing the navigation Tile on the Touchscreen.

SSM76412 - 10MAR26

ELECTRICAL SYSTEM

Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.

TUCC_DEC2025_38

POWER TRAIN

Vehicle unable to move and/or ignition not able to turn on.

SSM76387 - 29AUG25

Customer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable every 8-10 minutes while driving.

H525v3 - 19AUG25

High Voltage Coolant Heater (HVCH) unit may fail. This results in a lack of passenger compartment heating. The functionality of the heated windshield remains unaffected.

TUCC_MAY2025_29

REVERSE CAMERA GRID LINES MISSING AFTER IPMB UPDATE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jaguar I-Pace by model year
YearComplaintsRecallsInvestigationsIssue Index
2024192057.6
2023230—
2022452—
2021162—
2020518168.4
2019Viewing1488157.2

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.