RoadVitals

2020 Jaguar I-Pace

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

NHTSA has issued a “park outside” advisory affecting this model year.

Campaign 24V183000. Confirm whether your specific vehicle is covered using its VIN before acting on this.

Check your VIN on NHTSA.gov
Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
60
+8 complaints in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
8
Latest Feb 5, 2026
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2

Overview

Our database contains 60 NHTSA owner-reported complaints for the 2020 Jaguar I-Pace, most frequently naming the electrical, engine and fuel system categories. 8 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 259 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical4663.0%
  • Engine912.3%
  • Fuel system79.6%
  • Brakes56.8%
  • Driver assistance34.1%
  • Steering22.7%
  • Powertrain (other)11.4%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

8 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

Feb 5, 2026
2,278 units potentially affected
The defect: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2020-2021 Jaguar I-PACE vehicles. The high voltage battery may overheat.
The risk: A high voltage battery that overheats increases the risk of a fire.
The remedy: Owners are advised to park outside and away from structures, charge outside, and limit their charge to a maximum of 90% until the recall repair is complete. As an interim repair, the battery software will be updated by a dealer, or through an over-the-air (OTA) update to limit the state of charge to 90%. The final remedy is currently under development. Repairs will be performed free of charge. Interim letters notifying owners of the safety risk were mailed April 2, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Jaguar's customer service at 1-800-452-4827. Jaguar's numbers for this recall are H570, H571, and H572. This recall replaces NHTSA recall numbers 23V369, 23V709, and 24V085. Vehicles repaired under one or more of the previous recalls will need to have the new remedy completed.
Jaguar Land Rover North America, LLCManufacturer number H570 H571 H572View on NHTSA.gov
24V183000NHTSA advisory: park outside

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

Mar 7, 2024
258 units potentially affected
The defect: Jaguar Land Rover North America, LLC. (Jaguar) is recalling certain 2019-2020 I-Pace vehicles. The high-voltage battery may overheat.
The risk: A high-voltage battery that overheats increases the risk of a fire.
The remedy: Dealers will replace the high-voltage battery, free of charge. Owner notification letters were mailed June 26, 2024. Owners may contact Jaguar's customer service at 1-800-452-4827. Jaguar's number for this recall is H484. These vehicles were previously recalled under 23V-369 and will need to have the new remedy completed.
Jaguar Land Rover North America, LLCManufacturer number H484View on NHTSA.gov

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

Feb 8, 2024
2 units potentially affected
The defect: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 Jaguar I-PACE vehicles. The fasteners that secure the battery module to the busbars may not have been tightened securely, which can cause electrical arcing at the busbars.
The risk: Electrical arcing increases the risk of a fire.
The remedy: Dealers will inspect and repair the busbar fasteners and replace any damaged components as necessary, free of charge. Owner notification letters were mailed March 21, 2024. Owners may contact Jaguar's customer service at 1-800-452-4827. Jaguar's number for this recall is H468.
Jaguar Land Rover North America, LLCManufacturer number H468View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

DP22005ClosedDefect Petition

Pedestrian alert sounds

Opened Jan 27, 2023
Closed Aug 7, 2023

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

ELECTRICAL SYSTEM:PROPULSION SYSTEMLed to recall 22V063000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Filed Sep 23, 2026

My 2020 Jaguar I-PACE is subject to NHTSA Safety Recall 26V-067, Jaguar campaign H572, concerning the risk of high-voltage battery thermal overload, smoke, and fire. The recall was reported on February 5, 2026. As of September 23, 2026, NHTSA continues to list my vehicle as “Recall Incomplete, remedy not yet available,” and Jaguar states that the permanent remedy remains under development. I have complied with the interim safety precautions, including the dealer implemented restriction on maximum battery charge. These restrictions reduce the usable range and normal utility of the vehicle, yet after more than seven months there is still no permanent repair available or definite date for one. I am concerned that I am continuing to operate and own a vehicle for which the manufacturer acknowledges a potential battery thermal-overload/fire risk while no permanent remedy is available. I am requesting that NHTSA review whether Jaguar Land Rover is providing a timely and effective remedy for Recall 26V-067 and the length of time owners are being required to operate their vehicles under interim safety restrictions.

NHTSA ID
11766528
Incident
Feb 5, 2026
ElectricalEngine
Filed Sep 18, 2026

It seems that Jaguar Land Rover (JLR) told the US Department of Transportation (USDOT), as late as February 5, 2026 that, regarding manufacturer recall number H570/1/2, a "vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside the vehicle..." exists in the iPace, which caused JLR to tell the USDOT that "in the interest of timely resolution for...customers, … that the permanent remedy for the defect in these vehicles would be to reacquire the vehicles,”....a plan of which JLR told the USDOT it would notify owners of on April 3, 2026. As of today, I have yet to receive JLR’s independent notification that my iPace was not safe to charge indoors (which I have done for the duration of my ownership of the vehicle, until I learned of the recall on or about August 20, 2026 through my independent internet search for iPace recall.) I have yet to have been offered a reacquisition of my vehicle, yet I can, now only charge up to 176 miles or 80% and I can no longer park overnight in my garage while charging. It appears JLR was aware of this defect as early as the year 2020, but concealed this in the internet advertisement for the vehicle and the sales paperwork that I was provided to purchase the vehicle on April 28, 2021, facts which, if communicated, would have resulted in my not having purchased an iPace. I stumbled upon this information after the “traction battery fault” indicator illuminating in mid-August 2026, when my Jaguar service advisor told me there “was a recall on the car that they cannot fix.” JLRs handling of the recall with respect to reacquiring affected vehicles is not as it discussed with the USDOT. JLR has not reacquired all H570/1/2, cars. As a retired DOT OIG agent, I question whether JLR made material omissions or misreps' about the iPace’s battery defects or about Jaguar’s intent to reacquire the 2,278 iPaces, to the USDOT to preclude crim' or reg' investigation.

NHTSA ID
11765408
Incident
Feb 10, 2026
Electrical
Filed Sep 17, 2026

Main batter has a recall for fire hazed which Jaguar is not fixing. Car gave a battery warning while driving but luckily, I was able to get home before it completely failed. Dealer will not fix the main battery which is the cause of the issue but want me to pay $4000 for a air conditioning issue they say caused electrical failure yet the battery is known to be faulty.

NHTSA ID
11764921
Incident
Jun 28, 2026
ElectricalPowertrain (other)
Filed Sep 13, 2026

Battery charger failed following H570 safety recall while solution is being worked on for recall H572. Car has been at dealership for more than 50 days now with dealership not able to repair the defective part mainly due to the manufacturer being unable to provide a working part; first two replacement parts have been delivered damaged and third part is nowhere to be found although it was promised to be delovered on 9/10/26

NHTSA ID
11763957
Incident
Jun 24, 2026
ElectricalEngine
Filed Sep 12, 2026

we are still waiting for a fix for the battery problem in this car. How long do we have to wait. This problem has already caused a safety concern, as well lost of function (less battery charge),accelerated depreciated value of ownership. How long do we have to wait?

NHTSA ID
11763820
Incident
Sep 12, 2026
Electrical
Filed Sep 9, 2026

The contact owns a 2020 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 26V067000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the message "Traction Battery Fault-Drive with Caution" was displayed at start-up. The vehicle was taken to a dealer, where it was diagnosed with battery pack failure, and two battery cells were replaced; however, the vehicle was only partially repaired. The contact stated that the failure reoccurred, and the vehicle was inoperable on one occasion. Additionally, the battery charge failed to exceed 72 percent. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 33,000.

NHTSA ID
11763019
Incident
Sep 25, 2025
Mileage
33,000 mi
BrakesElectrical
Filed Sep 8, 2026

I am filing this complaint regarding my 2020 Jaguar I-PACE and recall H572 involving the high-voltage battery pack. My vehicle has approximately 90,000 miles. I received information regarding recall H572, which involves a potential thermal issue with the high-voltage battery pack that can create a safety risk. I am concerned about the safety and reliability of the vehicle because of the battery issue and the potential for a high-voltage battery failure or thermal event. I have relied on this vehicle for transportation, and the recall has significantly affected my confidence in the vehicle and its safety. I have contacted Jaguar Land Rover regarding this issue and have attempted to have the matter resolved. I believe NHTSA should be aware of my experience because this involves a high-voltage EV battery and a potential fire/thermal safety concern. I am requesting that NHTSA document this complaint and review whether Jaguar Land Rover's handling of this recall adequately addresses the safety risk to owners of affected I-PACE vehicles. I can provide recall information, repair records, communications with Jaguar Land Rover, and other documentation upon request.

NHTSA ID
11762911
Incident
Apr 13, 2026
Electrical
Filed Sep 8, 2026

The contact owns a 2020 Jaguar I-Pace. The contact stated that while attempting to start the vehicle, the high voltage message was displayed. The vehicle was taken to the dealer. The contact was informed that the battery was limited to 75 percent charge. The contact was informed that a diagnostic test for the illuminated warning light was not provided because the warning light was no longer illuminated. The contact was informed that the failure was not associated with the recall repair. The contact was advised that additional diagnostic testing was needed and would be an out-of-pocket expense. The contact received notification of NHTSA Campaign Number: 26V067000 (Electrical System), and the vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer. The dealer confirmed that the high voltage fault warning light was illuminated. The vehicle was not repaired. The contact was asked to pay for the diagnostic test and declined. The manufacturer was made aware of the failure by phone. The contact had filed two complaints. The failure mileage was approximately 35,856.

NHTSA ID
11762745
Incident
Jul 7, 2026
Mileage
35,856 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SSM76469 - 03JUL26

Unable to select Navigation when pressing the navigation Tile on the Touchscreen.

H504v2 - 18MAY26

Body Control Module (BCM) does not fully meet US importation requirements. The BCM requires replacement with a new component which fully meets the US importation requirements.

SSM76412 - 10MAR26

ELECTRICAL SYSTEM

Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.

SSM76387 - 29AUG25

Customer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable every 8-10 minutes while driving.

H525v3 - 19AUG25

High Voltage Coolant Heater (HVCH) unit may fail. This results in a lack of passenger compartment heating. The functionality of the heated windshield remains unaffected.

TUCC_MAY2025_29

REVERSE CAMERA GRID LINES MISSING AFTER IPMB UPDATE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jaguar I-Pace by model year
YearComplaintsRecallsInvestigationsIssue Index
2024212057.2
2023230—
2022452—
2021262—
2020Viewing608168.3
20191488156.4

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.