2020 Toyota C-HR

I am reporting a transmission failure involving my 2020 Toyota C-HR Limited at approximately 111,852 miles. For several weeks, I had noticed an unusual humming or dragging noise coming from the front driver’s side of my vehicle while driving. The noise became increasingly noticeable, but I did not know what was causing it. On October 8, 2026, after driving approximately 30 miles at highway speeds of around 75 mph, I arrived home and began backing into my driveway. While the vehicle was moving in reverse, it suddenly made a noticeable clunk and jerk. This was the first and only time I had experienced the vehicle jerking. I took my vehicle to an authorized Toyota dealership on October 9, 2026. The dealership recommended replacing the transmission assembly. I was verbally informed that an internal transmission bearing had failed. Throughout the weeks leading up to the diagnosis, my vehicle never displayed a check engine light, transmission warning, or any other dashboard warning message. I regularly drive approximately 60 miles per day, including interstate travel. I am concerned that an unexpected transmission failure while driving at highway speeds could cause a loss of propulsion or leave the vehicle disabled in traffic, potentially putting myself and other motorists at risk. Although I have not experienced a complete loss of propulsion, the worsening noise, sudden clunk and jerk while reversing, and dealership’s recommendation to replace the transmission have raised concerns about the vehicle’s continued safe operation. I am requesting that NHTSA document and evaluate this transmission failure to determine whether it may represent a potential safety defect affecting Toyota C-HR vehicles.

NHTSA ID

11773409

Incident

Oct 8, 2026

Fred Anderson Toyota dealership said a bearing which is internal is going bad The manufacturer does not sell the kit as my transmission is called a CVT and it’s a sealed transmission. I will need to replace the entire transmission. Also my vehicle is also discontinued.

NHTSA ID

11769508

Incident

Aug 15, 2026

Transmission is going out. It is sitting at the Toyota dealership in silsbee Texas. It has been recalled in Canada but not the US . IT HAS WELL KNOWN PROBLEMS AND THERE IS A CLASS ACTION LAWSUIT. It is unsafe for me to drive and others on the road way. Toyota will not replace it. Said it was out of warranty only having 133k miles on it

NHTSA ID

11767642

Incident

Sep 24, 2026

The vehicle is exhibiting symptoms of the widely documented internal differential/output bearing failure associated with the Toyota K114 CVT transmission. When coasting—even with the engine completely turned off—and during mechanical rotation of the front wheels, there is abnormal metallic clicking, clacking, and mechanical play apparently emanating directly from the center of the transaxle housing. This internal component degradation poses a potential safety hazard. A catastrophic failure of this bearing could lead to severe metallic debris entering the sealed CVT system, potentially resulting in drivetrain lock-up or an instantaneous loss of motive power at highway speeds, creating a serious risk of a high-speed collision. This is a documented recurring failure in the K114-equipped C-HR. Toyota Canada has acknowledged this mechanical failure in 2018–2019 C-HR vehicles by issuing a 10-year/193,000 km Warranty Enhancement Program covering CVT failures associated with internal bearing failure. Similar failures have also been documented in U.S. C-HR vehicles, including 2020 model-year vehicles, although no equivalent U.S. warranty enhancement has been extended to those vehicles. Despite the vehicle having approximately 136,000 miles, this component would reasonably be expected to provide substantially greater service life. The vehicle has been maintained appropriately. Its premature failure is therefore potentially indicative of a systemic defect affecting the K114 transmission and warrants investigation by the National Highway Traffic Safety Administration and consideration of whether a safety-related defect investigation or appropriate corrective action is warranted.

NHTSA ID

11766870

Incident

Sep 24, 2026

CVT failing, causing extreme bearing noise. Toyota insisted lifetime fluids with no transmission service or fluid changes. At 147000 miles it is noisy with no warning lights and no recommended service.

NHTSA ID

11763104

Incident

Jun 6, 2025

Transmission went out 3,400 miles past the 60k warranty. Vehicle taken in at 59k miles and told there were no issues. Filed good will warranty claim. Toyota needs to do a recall. This is a know problem. 2018 and 2019 models recalled. 2020 models same issue, why no recall for 2020. I have read at least 17% of 2020’s have already failed.

NHTSA ID

11762609

Incident

Aug 1, 2026

Transmission making winding noise, took into toyota told will need full transmission replacement. Said could just go out at anytime. 2020 with 75700 miles on car.

NHTSA ID

11760975

Incident

Aug 28, 2026

Transmission – Loss of Power / Jerking / Safety Hazard The vehicle is experiencing a serious issue with the K113 CVT transmission. The transmission produces abnormal noise and can jerk and lose power, creating a potentially hazardous condition, particularly when accelerating to overtake another vehicle or when merging onto a freeway. A sudden loss of power in these situations can significantly increase the risk of a collision. The vehicle has been properly maintained and driven normally. The transmission issue appears consistent with a known problem reported with this CVT/transmission design. I am concerned that the underlying manufacturing/design issue may cause premature transmission failure and create an unsafe driving condition. The vehicle currently has approximately 107,000 miles. Despite the issue, the vehicle may continue to operate and shift, making the problem difficult to identify until the transmission is under load or has been driven for some time. I am requesting that NHTSA investigate this transmission issue and determine whether a safety defect or manufacturing/design defect exists and whether additional action by the manufacturer is warranted.

NHTSA ID

11760186

Incident

Jul 1, 2026

OBSOLETE NOTICE January 30, 2026: This bulletin is now obsolete. Please see T-SB-0001-26.

Some 2018 – 2024 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software.

Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.

To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by FTS and/or FPE.

To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by FTS and/or FPE.

Some 2018 – 2024 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update, however, the process for generating license keys differs from previous generations.