2020 Dodge Journey

The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continues to explore other potential causes for door lock malfunction. ODI has determined that an upgrade to an Engineering Analysis (EA) is necessary to continue the review of the investigative material and to assess the risk to motor vehicle safety . To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

On February 27, 2024, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) to investigate complaints alleging a loss of back up camera function in Model Year (MY) 2018 through 2020 Dodge Journey vehicles.  Complainants reported experiencing black screens, upside down images, flashing images, or blurred images.  A back up camera that does not display correctly increases the likelihood of a crash or injury. Analysis of warranty data provided in response to ODI’s information request letter demonstrated a pattern of elevated warranty claims in subject vehicles built in calendar years (CY) 2019 and 2020.  The rate of camera related warranty repairs for models built in CY 2019-2020 was nearly double that of vehicles built in CY 2017-2018.  This increase in warranty claims occurred after the introduction of a new camera part number. ODI presented this analysis to FCA in February 2025.  In response, FCA started a review of component change history in February 2025 and opened an internal investigation into MY 2019-2020 Dodge Journey and 2019-2021 Ram Promaster vehicles in May of 2025. On August 26, 2025, FCA submitted a Part 573 Safety Recall Report to the agency.  In the report, FCA notes that a damaged microprocessor may cause the camera to not function properly.  FCA will replace defective cameras in the recalled vehicles with an updated part that mitigates the issue. See NHTSA recalls 25V552 and 25E052 for further details.  Based on available information, FCA's recalls address the alleged defect identified in this PE.  Accordingly, this investigation is closed.  The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

My 2020 Dodge Journey is subject to FCA Recall 59C / NHTSA Campaign 25V-552 involving the rearview camera. The camera malfunction affected the rearview image used when backing. While the recall was open, I contacted an authorized Dodge dealer. I was advised that FCA's official recall remedy/parts had not yet been released. The dealer nevertheless offered a customer-paid camera replacement and provided pricing. Because the vehicle was used for rental, the open safety recall also prevented it from being listed on the rental platform. In approximately October 2025, while the official recall remedy remained unavailable, the rearview camera was replaced at my expense. I later submitted a pre-notification reimbursement claim to Dodge/FCA with an invoice, payment/accounting documentation, dealer pricing information, and recall documentation. FCA denied the claim specifically because the repair “was not performed in a certified repair facility.” I requested reconsideration and asked FCA to provide its applicable reimbursement plan and identify the specific provision and regulatory basis permitting denial for that reason. I referenced 49 CFR 573.13. FCA did not provide the requested plan or identify the provision. Instead, Customer Care responded that the reimbursement decision was “considered final.” I am submitting this complaint to document the recall experience and my concern regarding FCA's administration of its pre-notification reimbursement process. I have retained the dealer communications, repair documentation, reimbursement submission, denial, and appeal correspondence. I have also requested that an authorized Dodge dealer inspect the vehicle and formally complete Recall 59C under FCA's current procedure.

NHTSA ID

11765169

Incident

Oct 1, 2025

When starting my car and turning on my air or heat component the front will turn on but the components in the middle won’t! You have to hit the panel to make it turn on and when your driving the middle component shuts off losing power and dims the lights and dash lights with radio screen! I’ve had this issue since I purchased this car 3yrs ago and the business just says oh they have that issue why do I have to pay to rewire my electrical system and paying over $17k for this vehicle it should have been covered by the warranty

NHTSA ID

11758733

Incident

Apr 13, 2023

The contact owns a 2020 Dodge Journey. The contact stated that while reversing the vehicle, the rear-view camera was inverted. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 97,000.

NHTSA ID

11756716

Incident

Aug 1, 2024

Mileage

97,000 mi

The wiring harness for back hatch the coating of the wire are all cracking . The passenger side rear back up light wasn’t working and the harness is cracking the wiring when opening and closing the hatch . I have picture. It looks worse in person

NHTSA ID

11755881

Incident

Aug 9, 2026

The contact owns a 2020 Dodge Journey. The contact stated that while reversing at an undisclosed speed, the rearview camera image was intermittently flipped, distorted, and inoperative. No warning lights were illuminated. A dealer was contacted and stated that there was no fix for the failure. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 36,000.

NHTSA ID

11746706

Incident

Jun 26, 2021

Mileage

36,000 mi

The contact owns a 2020 Dodge Journey. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part for the repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated that when reversing the back over, the prevention camera would display a distorted image. The dealer was contacted, and it was confirmed that there was no remedy. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was 110,000.

NHTSA ID

11739227

Incident

Aug 26, 2025

Mileage

110,000 mi

The contact owns a 2020 Dodge Journey. The contact stated that while in reverse(R), the rearview camera would display an upside image. The contact stated that she had purchased a replacement camera and was given an estimate for the labor. The contact then received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part for the repair was unavailable. The contact called two local dealers but was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 40,000.

NHTSA ID

11738952

Incident

Feb 1, 2024

Mileage

40,000 mi

Back-up camera was recalled August 25, 2025. Not repaired yet and no information from Manufacturer, Chrysler Corp. The screen shows black and streaks, sometimes reflects upside down images. I have the 2020 Dodge Journey and it is difficult to see when backing.

NHTSA ID

11734877

Incident

Aug 25, 2025

CAMERA – REAR VIEW

Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.

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"Washer Light On And Will Not Turn Off After Adding Washer Solvent."

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