2004 Jaguar X-Type Transmission Problems

ON JANUARY 1, 2007 I WAS COMING TO A STOP IN HEAVY TRAFFIC. I APPLIED THE BRAKE BUT THE CAR LURCHED FORWARD AND I ACCELERATED INTO A STOPPED CAR CONTAINING A FAMILY. I OCCASIONALLY EXPERIENCED THE PROBLEM OF UNITENDED ACCELERATION PRIOR TO THE ACCIDENT BUT AT THE TIME OF THE ACCIDENT, I HAD NOT PUT THE FACTS TOGETHER. IN THE SPRING OF 2008, I WAS ON WET PAVEMENT GOING DOWNHILL WHEN I APPLIED THE BRAKE. THE CAR SEEMED TO ACCELERATE RATHER THAN DECELERATE AND I WAS THROWN FORWARD AND INTO THE REAR OF STOPPED PICK UP TRUCK. I WAS INJURED ON BOTH OCCASIONS. I HAVE CALLED ON JAGUAR ON SEVERAL OCCASIONS TO INQUIRE ABOUT THE PROBLEM I HAVE DESCRIBED HEREIN. EACH TIME JAGUAR DENIED ANY KNOWLEDGE OF ANY SUCH PROBLEMS ASSOCIATED WITH MY CAR. THE CAR CURRENTLY HAS 72,000 MILES AND I RARELY DRIVE IT. FRANKLY, I'M TOO AFRAID TO DRIVE IT. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *KB

NHTSA ID

10426343

Incident

Jan 1, 2007

Mileage

25,000 mi

I OWN A 2004 JAGUAR X-TYPE WITH A MANUAL TRANSMISSION. I WAS MAKING A TURN AND DOWNSHIFTING WHEN THE CABLE FROM THE SHIFTER TO THE TRANSMISSION CAME LOOSE AT THE TRANSMISSION. I HAD TO BE TOWED TO A MECHANIC AND HE FIXED IT IN ABOUT 10 MINUTES. *TR

NHTSA ID

10285565

Incident

Sep 22, 2009

Mileage

15,550 mi

DEFECTIVE DESIGN OF MANUAL TRANSMISSION FOR JAGUAR 2004 X TYPE CAR. 1) THERE WAS NO EVENTS OR SYMPTOMS LEADING UP TO THE FAILURE @ 47,000 MILES. I AM A PROFESSIONAL COMMERCIAL DRIVER WITH 30 YEARS EXPERIENCE WITH MANUAL TRANSMISSIONS TO KNOW THE SYMPTOMS. 2) DOWN SHIFTING AT 5 MPH, TO PREPARE FOR A TURN, LOUD GRINDING SOUND FOR 58 SECONDS AS WE HEARD A PIECE OF METAL GRINDING THROUGH THE TRANSMISSION INCLUDING THE FLY WHEEL. THEN THE TRANSMISSION WAS TOTALED. 3) TRANSMISSION WAS REPLACED AT MY EXPENSE, FOR $ 3245. I SAVED ALL OF THE BROKEN PARTS FOR INSPECTION IN MY PURSUIT OF FAIRNESS. RESEARCHED MANUAL CLUTCH FAILURES WITH OTHERS OWNING THE SAME CAR. FOUND 30 OTHERS WHO CLUTCHES FAILED BEFORE 50,000 MILES OF THEIR JAG X TYPE CAR. THIS IS NOT A FLUKE. THERE IS A SERIOUS DESIGN FAILURE AS A MECHANICAL ENGINEER WHO DESIGNED THE ENGINEERING (NOT THE COSMETIC STUFF) OF CARS. EVEN THOUGHT MANUAL TRANSMISSIONS ARE RARE IN THE AMERICAN CAR INDUSTRY, THAT IS NOT APPROPRIATE TO MAKE DEFECTIVE CARS. *TR

NHTSA ID

10214851

Incident

Apr 3, 2007

Mileage

43,427 mi

JAG X TYPE 2.5 WAS DRIVING PERFECTLY. SUDDENLY WHILE SLOWING DOWN TO MAKE A TURN A LOUD SOUND LIKE METAL GRINDING WAS HEARD AS CLUTCH REFUSED TO ENGAGE INTO ANY GEAR. IT WAS GONE. AS A FORMER PROFESSIONAL DRIVER I KNEW THE SOUNDS AND FELT WHEN A CLUTCH WAS WEARING OUT. THIS WAS AT 46,938 MILES. DEFECTIVE DESIGN, MECHANICAL AS SOME PART BROKE OR SHATTERED, NOT DUE TO DRIVER ERROR. JAGUAR SERVICE SAID IT WAS NOT COVERED BY THE WARRANTY, BUT WHEN I WAS CONSIDERING TO BUY THIS CAR THE JAGUAR MANAGEMENT ASSURED ME THAT ALL PAST MECHANICAL PROBLEMS HAD BEEN CORRECTED IN THESE NEW X TYPE CARS. I KEPT THE OLD DAMAGED PARTS AFTER PAYING $ 3246, PLUS $340 CAR RENTAL , AND $ 65 TAXI. IT TOOK A SECOND TRIP BACK TO THE DEALERSHIP TO GET THE CLUTCH TO ENGAGE PROPERLY. THEY SAID MINE WAS THE SECOND CLUTCH THEY HAD EVER SERVICED. NOW I AM VERY CONCERNED FOR MY PERSONAL SAFETY IN DRIVING THIS CAR ANYWHERE, AND PARTICULARLY ON THE FREEWAYS. *AK

NHTSA ID

10196763

Incident

Apr 4, 2007

Mileage

46,938 mi

TRANSMISSION / ENGINE CAR DEFAULTS TO "LIMP HOME MODE" *JB

NHTSA ID

10173161

Incident

Nov 7, 2006

Mileage

47,000 mi

I SIGNED A 36 MONTH LEASE CONTRACT AND TOOK DELIVERY OF A 2004 JAGUAR X-TYPE FROM JAGUAR OF NOVI ON 3/15/04. AT APPROXIMATELY 6,700 MILES/3 MONTHS, THE CAR BEGAN TO EXPERIENCE A PROBLEM WHERE THE VEHICLE, WHEN TRAVELING AT SPEED, WILL GO INTO SAFE MODE WHICH CAUSES THE CAR TO LURCH AND SURGE UNTIL IT CAN BE DRIVEN TO THE SHOULDER TO TURN THE VEHICLE OFF. ONCE RESTARTED, THE CHECK ENGINE LIGHT WILL COME ON BUT OCCASIONALLY, WILL NOT STAY ON. THE CAR WAS TOWED TO JAGUAR OF NOVI WHERE IT WAS REPAIRED SUBSEQUENT TO THIS INITIAL REPAIR THE VEHICLE HAS BEEN TAKEN BACK TO THE DEALERSHIP, MOSTLY VIA A TOW TRUCK A TOTAL OF 14 TIMES FOR THE IDENTICAL PROBLEM ALL OF WHICH ARE FULLY COVERED BY THE MANUFACTURER WARRANTY. I HAVE TAKEN LEGAL ACTION AT THIS POINT AND HAVE SIGNED AN AGREEMENT FOR SETTLEMENT UNDER THE CONSUMER LEMON LAW. THE REASON I AM FILING MY COMPLAINT IS THIS: MY VEHICLE POSES A SAFETY ISSUE. EVERY TIME I AM TOLD BY THE DEALERSHIP THAT MY VEHICLE IS REPAIRED AND READY TO BE PICKED UP, I DRIVE THE CAR FOR 50 MILES OR LESS AND THE CAR GOES INTO THE SAFE MODE AND I AM FORCED TO ABRUPTLY GET OFF THE ROAD OR RISK CAUSING AN ACCIDENT. I CONTINUOUSLY COMPLAINED TO THE DEALERSHIP, WHOSE ANSWER WAS,YOUR VEHICLE IS UN-FIXABLE. THEY STATE THEY CAN REPLACE PARTS (WHICH EVERY TIME IT IS IN, THE PARTS LIST IS NUMEROUS) BUT CANNOT PINPOINT THE PROBLEM, NOR GUARANTEE THAT THE PROBLEM WILL NOT RECUR. AT THIS POINT, I HAVE PICKED UP MY VEHICLE, BUT AM AWAITING THE DATE THAT JAGUAR CARS WILL TAKE MY CAR BACK AND SETTLE MY CASE. I AM REQUESTING THAT THE ISSUE BE INVESTIGATED, SINCE I FEEL THAT MY SAFETY IS COMPROMISED AND THEY KNOWINGLY RELEASE MY VEHICLE UN-REPAIRED. AGAIN, I AM PURSUING THIS CASE UNDER THE LEMON LAW AND WOULD REQUEST THAT YOUR INVESTIGATION BE PERFORMED IN A MANNER THAT WOULD NOT HARM THAT CASE. *JB

NHTSA ID

10151184

Incident

May 29, 2004

Mileage

6,700 mi

THE WARNING INDICATOR ILLUMINATED, INDICATING THAT TRANSMISSION FAILED. ALSO, ENGINE CHECK LIGHT APPEARED, AND VEHICLE STALLED. AUTOMATIC TRANSMISSION WAS REPLACED. SINCE THEN VEHICLE STALLED TWICE WHILE DRIVING ON THE HIGHWAY. *AK

NHTSA ID

10065039

Mileage

750 mi

WHILE DRIVING THE VEHICLE'S TRANSMISSION FAILED. THE CONSUMER INDICATED THAT THE TRANSMISSION WAS REPLACED, HOWEVER TWO WEEKS LATER IT FAILED AGAIN. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM

NHTSA ID

10064877

Incident

Mar 22, 2004

Mileage

1,100 mi

CONSUMER'S HUSBAND PURCHASED A BRAND NEW VEHICLE, AND HAS HAD NOTHING BUT PROBLEMS WITH THE VEHICLE. CONSUMER TOOK VEHICLE TO REPAIR SHOP AT LEAST 3 TIMES FOR A AN ENGINE PROBLEM. THERE WAS ONLY 750 MILES ON THE VEHICLE, AND TRANSMISSION HAD TO BE REPLACED. CONSUMER INSISTED THAT VEHICLE WAS ONLY DRIVEN ON WEEK ENDS, AND IT WAS NOT BEING MISUSED. *AK FIRST OCCURRENCE OF PROBLEM IN TRANSMISSION AROSE WHEN VEHICLE ONLY HAS 710 MILES ON IT, DEALER SAID IT WAS THE COMPUTER READING A FALSE CODE. AT 750 MILES, VEHICLE WAS TOWED TO DEALERSHIP DUE TO ENGINE STALLING. DEALER TOLD CONSUMER THAT VEHICLE NEEDED TO HAVE A NEW TRANSMISSION. CONSUMER TRIED TO SPEAK WITH THE OWNER OF THE DEALERSHIP, BUT INSTEAD AN ASSISTANT TOLD THE CONSUMER THAT IT'S IMPOSSIBLE TO REPLACE VEHICLE WITH NEW TRANSMISSION. ALSO, THE ASSISTANT SAID THAT IN ORDER FOR A NEW UNIT TO BE GIVEN TO THE CONSUMER, THE VEHICLE HAS TO BE DECLARED AS A LEMON OR HAVE THE SAME PROBLEM 4 TIMES. DEALER ALSO PERFORMED QUALITY CONTROL INSPECTION ON VEHICLE TO MAKE SURE THAT VEHICLE IS SAFE TO DRIVE. WHEN VEHICLE WAS GIVEN BACK TO CONSUMER, THEY DISCOVERED THAT THE BATTERY TOP COVER WAS CRACKED AND A LOOSE HOSE WAS COMING FROM THE BOTTOM AND HANGING. CONSUMER CALLED DEALER AND HAD IT REPAIRED. *LA

NHTSA ID

10059728

Incident

Feb 24, 2004

Mileage

750 mi