2017 Jayco Travel Trailer Eagle Owner Complaints

I'm smelling propane at the regulator between the two propane tanks. I'm told I should not be smelling any gas at all!

NHTSA ID

11459790

Incident

Apr 2, 2022

The contact owns a 2017 Jayco Eagle Trailer. The contact stated that there was an abnormal LP gas odor detected. The contact stated that the propane regulator was leaking. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacture was notified however, no further assistance was provided. The contact stated that the failure was related to NHTSA Campaign number 21V425000 (Equipment). The failure mileage was unknown.

NHTSA ID

11432899

Incident

Sep 1, 2021

THROUGH NORMAL USE OF THE JAYCO EAGLE HT 27.5RLTS, THE SIDEWALL TRIM PIECE BEGAN TO START SEPARATING FROM THE SIDEWALL WHEN THE WEIGHT OF THE UNIT WAS ON THE PIN-BOX. JAYCO IS WELL AWARE OF THIS PARTICULAR ISSUE AS WELL AS THE UNDERLYING CAUSE. THE UNDERLYING ISSUE IS THE FACT THAT THEY USED SHEET METAL SCREWS INSTEAD OF 'STRUCTURAL' SCREWS DURING THE MANUFACTURING PROCESS TO SECURE THE SIDEWALLS TO THE FRAME. THE COMPLETE FAILURE OF THESE SHEET METAL SCREWS ALLOWED THE SIDEWALLS TO FLOAT ABOVE THE FRAME. THIS EXCESSIVE FLEX WOULD CAUSE A GAP OF 1/2' TO 3/4' BETWEEN THE SIDEWALLS AND THE LOWER TRIM PIECE. THE FIRST RESPONSE AND SUGGESTED SOLUTION WAS AS FOLLOWS: 'THERE IS ACTUALLY A KNOWN FIX FOR THIS ISSUE. THE SCREWS ORIGINALLY PUT INTO YOUR GOOSENECK TO HOLD THE TRIM ON WERE DEEMED TOO SHORT. THE FIX IS TO REPLACE WITH LONGER SCREWS TO BETTER HOLD THAT PIECE TO YOUR UNIT' ' WHAT THIS FAILS TO ADDRESS IS THE ROOT CAUSE OF THE ISSUE WHICH IS, THERE ARE SHEET METAL SCREWS INSIDE ABOVE THE MOLDING/ALUMINUM SKIN/PLYWOOD THAT HAVE FAILED. ADDITIONALLY, THERE IS A PIECE OF ANGLED STEEL WELDED TO THE FRAME WHICH THE ALUMINUM TUBING IN THE WALL SETS ON AND THERE IS ALSO AN AIRGAP BETWEEN THIS PIECE OF ANGLED STEEL AND THE PLYWOOD THE MOLDING SCREWS ANCHOR TO. THE PROBLEM WITH THIS REPAIR APPROACH IS THE HEAD OF THE SCREWS YOU USE WILL NEVER ACTUALLY BIND TO ANYTHING OTHER THAN THE MOLDING AND OVER TIME THEY ARE ALSO PRONE TO POTENTIAL FAILURE, BACKING OUT, OR COULD EVEN ADD ADDITIONAL STRESS TO THE EXTERIOR WALLS INSTEAD OF THE FRAME WHERE IT BELONGS. THE SECOND SOLUTION WAS AS FOLLOWS: 'RUN 4 INCH-6 INCH SELF TAPPING GRADE 8 SCREWS INTO THE EXISTING PILOT HOLES AND ADD ADDITIONAL HOLES IN THE STEEL LIP BETWEEN THE EXISTING HOLES AND INTO THE FRAME'' ONCE EVERYTHING WAS REMOVED, WE FOUND THAT ALL OF THE SHEET METAL SCREWS SECURING THE WALLS TO THE FRAME HAD FAILED. *TR

NHTSA ID

11349994

Incident

Aug 15, 2019

TL* THE CONTACT OWNS A 2017 JAYCO EAGLE HT28.5RSTS. WHILE DRIVING 55 MPH, THE PASSENGER SIDE BEGAN TO EXPAND, WHICH ENLARGED THE TRAILER. THE CONTACT PULLED OVER AND ACTIVATED THE BUTTON TO HAVE THE TRAILER RETRACT; HOWEVER, IT TOOK A FEW ATTEMPTS BEFORE IT SUCCESSFULLY RETRACTED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. *BF *JS

NHTSA ID

11010287

Incident

Jul 20, 2017

Mileage

3,000 mi

TL* THE CONTACT OWNS A 2017 JAYCO EAGLE 336FBOK MOUNTED ON A 2017 FORD F-350. WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT AND REAR PASSENGER TIRES SHEARED OFF AND CAUSED THE TRAILER TO COLLAPSE ON THE GROUND. THE CONTACT WALKED TO THE DEALER AND A MECHANIC FOLLOWED THE CONTACT TO THE FAILURE SITE. THE MECHANIC MOUNTED TWO TIRES IN ORDER TO MOVE THE TRAILER TO THE SHOP. THE DEALER DIAGNOSED THAT THE AXLES WERE NOT STRONG ENOUGH TO HOLD THE TRAILER. THE DEALER RECOMMENDED 7000IBS AXLES INSTEAD OF THE ORIGINAL 6000IBS AXLES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO REPLACE THE FAILED AXLES WITH ORIGINAL 6000IBS AXLES. THE CONTACT REJECTED THE OFFER AND THE TRAILER WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 250.

NHTSA ID

10983472

Incident

May 1, 2017

Mileage

250 mi

TL* THE CONTACT OWNS A 2017 JAYCO EAGLE. WHILE THE VEHICLE WAS PARKED, THE WELDING OF THE FRONT JACK TO THE FRAME FRACTURED. THE FAILURE CAUSED THE FRONT END OF THE TRAILER TO DROP WITHOUT WARNING. THE TRAILER WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 436.

NHTSA ID

10967168

Incident

Mar 18, 2017

Mileage

436 mi