2017 Jayco Travel Trailer Jay Feather Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2017 Jayco Travel Trailer Jay Feather, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Body & structure250.0%
- Electrical125.0%
- Exterior lighting125.0%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
The rear bunk end door on this 2017 Jayco Jay Feather X17Z hybrid travel trailer does not fully latch or lock while traveling at highway speeds due to a known widespread manufacturing defect. Jayco factory installed canvas retainer strips with no pre-drilled holes and no washers causing the plastic retainer strip to crack and fail. This caused the entire rear bunk end frame to shift out of alignment making it impossible for the door latch to fully engage while towing at highway speeds. This is a documented defect affecting hundreds of identical units. Jayco was already replacing these under warranty proving they knew about the defect. Jayco subsequently redesigned the attachment system eliminating screws through plastic entirely — part numbers 0858182 and 0858183 — proving the original design was inadequate and dangerous. The bunk door not fully latching at highway speed poses a direct safety hazard to other drivers on the road.
WE WERE DRIVING HOME PULLING ARE 2017 JAYCO JAY FLIGHT SLX 264BHW AT 65 MPH ON I 10 WEST ON ARE WAY HOME. A TRUCKER HAD PASSED US AND I HAD NOTICED SOME DEBRIS FLYING OUT FROM THE BACK OF MY TRAILER HITTING CARS BEHIND ME I SLOWED DOWN AND EXITED THE FREEWAY. I STARTED TO LOOK AROUND THE TRAILER AND FOUND THAT THE UNDER SIDE OF THE TRAILER HAD COME LOOSE AND WHEN IT HIT THE GROUND IT EXPLODED AND THE PIECES OF THE DEBRIS I HAD SEEN WERE THE PLASTIC BELLY COMING OFF AND THE INSULATION THIS COULD BE A DANGER TO CAR FOLLOWING TO CLOSE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
LED LIGHTING OVERHEATS AND THEN FLICKERS
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
AN APPOINTMENT WAS MADE FOR MAY 4, 2018 WITH THE DEALERSHIP TO REPACK LIGHTING PER CAMPAIGN 17V-290. THE DEALER IS ALBANY RV, 48 RENSSELAER AVE., LATHAM, NY 12110. ON MAY 2, AFTER TRYING TO CONFIRM THE APPOINTMENT, I WAS ADVISED THAT I DIDN'T HAVE AN APPOINTMENT BECAUSE IT WAS MADE BY A TERMINATED EMPLOYEE. THIS RESERVATION WAS MADE ABOUT 5 MONTHS AGO. THE BOTTOM LINE, MY TIME IS LIMITED, I HAVE TO SCHEDULE TIME OFF FAR IN ADVANCE. BELIEVING THAT ALBANY RV WAS A REPUTABLE COMPANY I LEARNED IT HAS A BLATANT DISREGARD FOR CUSTOMER SAFETY OR THEIR CUSTOMERS WELL BEING. I DID CALL THE JAYCO HEADQUARTERS WHO TRIED TO INTERVENE BUT HAD NO SUCCESS. APPARENTLY THEY'VE RECEIVED MANY COMPLAINTS. MY CONTACT AT ALBANY WAS [XXX], HER SUPERVISOR WAS [XXX] WHO NEVER RESPONDED TO DIRECT REQUESTS THAT HE SPEAK WITH ME. PLEASE SEE THE ATTACHED PDF. MY NAME IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .