RoadVitals

2014 Jayco Eagle Premier

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Sep 2, 2016
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest May 7, 2015
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 4 NHTSA owner-reported complaints for the 2014 Jayco Eagle Premier, most frequently naming the tires & wheels category. 3 safety recalls have been issued covering this model year; and 3 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Tires & wheels4100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
15V266000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

May 7, 2015
2,747 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain model year 2013-2015 Seismic Pinnacle and Eagle Premier recreational trailers manufactured April 3, 2013, to February 27, 2015. In the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used.
The risk: If the rivet shears under occupant load, the occupant may fall, increasing the risk of personal injury.
The remedy: Jayco will notify owners, and dealers will replace the defective rivets with bolts, free of charge. The recall began on June 4, 2015. Owners may contact Jayco customer service at 1-800-283-8267.
Jayco, Inc.View on NHTSA.gov
14V196000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Apr 16, 2014
192 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain model year 2013-2014 Seneca, Pinnacle, and Eagle Premier, and 2014 Precept motorhomes and fifth wheels manufactured January 14, 2013, through August 26, 2013, and equipped with Electrolux/Frigidaire KG series microwaves, models CFMV152CLB and CFMV154CLS, manufactured January 27, 2013, through April 10, 2013, in the serial number range KG30607951 through KG31600670. In the affected vehicles, the microwave may start on its own and begin heating when unattended.
The risk: If the microwave starts on its own and there are contents inside, a fire could result.
The remedy: Jayco will notify owners, and authorized Electrolux service technicians will replace the membrane/keypad component, free of charge. The recall will begin on May 7, 2014. Owners may contact Jayco Customer Service by calling 1-800-283-8267. Note: Owners are advised to leave the microwave unplugged when not in use.
Jayco, Inc.View on NHTSA.gov
13V168000

EQUIPMENT

Apr 30, 2013
2,491 units potentially affected
The defect: Jayco is recalling certain model year 2013-14 Eagle Premiere, Jay Feather Ultra Lite, Jay Flight, Jay Flight Swift, Octane, and White Hawk; model year 2013 Eagle, Eagle HT, Jay Flight Bungalow, Jay Flight Destination, Pinnacle, Redhawk and Seismic; and model year 2014 Precept recreational vehicles. In these vehicles, if the awning installation sequence is not completely followed, the awning motor may unknowingly become damaged.
The risk: If motor damage occurs, it is possible that the awning can unfurl unexpectedly, either while the motorhome is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
The remedy: Jayco will notify owners and dealers will inspect and replace the awning motor free of charge. The recall began on May 23, 2013. Owners may contact Jacyo at 1-800-283-8267 for more information.
Jayco, Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Tires & wheels
Filed Sep 2, 2016

I WAS TRAVELING NORTH ON THE NY THRUWAY IN 85+ WEATHER. IT WAS 2 PM THE ROADWAY WAS CLEAR OF DEBRIS. THE PASSENGER SIDE, REAR AXLE TIRE INSTANTLY DEFLATED. I PULLED TO THE SIDE OF THE ROAD. A GUARDRAIL PREVENTED ME FROM ACCESSING THE TIRE. AS A RESULT I HAD TO MOVE DOWN THE EXTREMELY NARROW SHOULDER UNTIL THE GUARDRAIL ENDED (APPROXIMATELY 2 MILES). THE TIRE WAS SPLIT FROM BEAD TO BEAD STRAIGHT ACROSS THE TIRE. I HAD TO PURCHASE A NEW TIRE.THE FAILED TIRE WAS A POWER KING TOWMAX ST235 80 R16 DOT 83B5 GPB 5012. THE TIRE WAS RETURNED TO DYNAMIC TIRE CORP. THEY SENT ME A LETTER STATING THAT THE TIRE WAS DAMAGED BY A ROAD HAZARD. THE TRAILER IS TOWED BY A DULLY TRUCK. ANY ROAD HAZARD HAD TO IMPACT THE REAR OUTSIDE TRUCK TIRE AND THE FRONT AXLE TIRE ON THE TRAILER. I AM JUST A REGULAR DRIVER WITH 40 YEARS DRIVING EXPERIENCE, THEIR EXPLANATION SEEMS SUSPICIOUS TO ME.

NHTSA ID
10903341
Incident
Jul 17, 2016
Mileage
3,000 mi
Tires & wheels
Filed Jul 25, 2016

WE WERE JUST LEAVING AZ IN APRIL 2016 TRAVELING NORTH ON A FREEWAY AT 65 MPH WHEN THE PASSENGER TIRE ON OUR 2014 JAYCO EAGLE PREMIER FIFTH WHEEL EXPLODED. I HAVE A TIRE MONITORING SYSTEM ON THE TIRES AND EVERYTHING LOOKED GOOD PRIOR TO THE BLOWOUT. THE TIRES ARE TOWMAX 235X80X16. I CHANGED THE TIRE AND PROCEEDED DOWN THE SAME HIGHWAY. ABOUT 8 MILES LATER THE TIRE ON THE DRIVERS SIDE BLEW. SINCE MY SPARE WAS ALREADY IN USE I HAD TO LIMP DOWN THE HIGHWAY 6 MILES ON THE SHOULDER TO GET TO AN EXIT WHERE I COULD SAFELY GET OFF THE ROAD. THE TOWMAX TIRES CAME WITH THE TRAILER NEW AND HAD ABOUT 3000 MILES ON THEM. THE RV WAS UNDER THE MAXIMUM LOAD CAPACITY AND I DRIVE NO MORE THAN 65 PULLING THE TRAILER. THERE WAS EXTENSIVE DAMAGE TO THE BODY OF THE RV AND THE TIRES ALSO DESTROYED THE WIRING TO THE ELECTRIC BRAKES. STOPPING A 14000 POUND TRAILER WITH A BLOWN TIRE AND NO BRAKES AT 65 MPH IS A HARROWING EXPERIENCE. I FOUND A TIRE STORE IN HENDERSON NV THAT REPLACED ALL 4 TIRES WITH GOODYEAR MARATHON TIRES AND REPAIRED THE BRAKES. I CALLED JAYCO AND THEY HAD ME DROP OFF THE TIRES AT A LOCAL JAYCO DEALER. I ALSO FILED A WARRANTY CLAIM WITH TOWMAX. NO RESULTS..

NHTSA ID
10888258
Incident
Apr 4, 2016
Mileage
3,000 mi
Tires & wheels
Filed Aug 16, 2015

IN NOV.2014 WE PURCHASED A NEW 2014 JAYCO 5TH WHEEL. ON OUR NEXT TRIP WITH LESS THAN 7000 MILES ON OUR TIRES, AT RECOMMENDED TIRES PRESSURE 65 PSI. AT 11 MILES FROM HOME WE HAD A LEFT REAR TIRE BLOW OUT AT 50 MPH WITH MINIMUM DAMAGE. TWO DAYS LATER INTO OUR TRIP, THE RIGHT REAR TIRE BLOW OUT AT 60 MPH CAUSING MAJOR DAMAGE. THREAD HAD SEPARATED ALL THE WAY AROUND BOTH TIRES. THE TIRES WERE POWER KING TOWMAX STR ST225/75R15D.

NHTSA ID
10748996
Incident
Jun 25, 2015
Tires & wheels
Filed May 18, 2015

TOWMAX STR TIRE, BELT FAILURE. WHILE PERFORMING ROUTINE MAINTENCE CHECKS ON BRAKES, SPRINGS AND HUBS, TIRE WAS TAKEN OFF UNIT TO ACCESS THESE COMPONENTS. UPON REMOVAL THE TIRE WAS EXAMINED AND FOUND TO BE OUT OF ROUND AND HAVE A BLISTER WITH TORN RUBBER ON THE INSIDE WALL. UPON FURTHER INSPECTION THE BELTS SEEM TO HAVE LET GO AND THE TIRE IS NOW FULLY ROUNDED WHERE IT CONTACTS THE ROAD. PROPER TIRE PRESSURE HAS BEEN AND IS CURRENTLY MAINTAINED THROUGHOUT IT'S SHORT SERVICE LIFE. TIRE DID NOT BLOW, AS FAILURE WAS AVERTED DUE TO THIS INSPECTION AND IT WILL BE REPLACED.

NHTSA ID
10717082
Incident
May 18, 2015
Mileage
3,500 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

INC 22-067

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.

INC 20-007

EQUIPMENT

Informational bulletin for repair that requires the removal of pullout cabinet extension drawers.

RC-14V196

EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

JAYCO: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. INFORMATION PROVIDED REGARDING RECALL ON MICROWAVE IN RECREATIONAL VEHICLE. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jayco Eagle Premier by model year
YearComplaintsRecallsInvestigationsIssue Index
2014Viewing430—
2013250—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.