RoadVitals

2009 Jayco Jay Feather Exp

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jun 22, 2009
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jun 16, 2009
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
2 injuries, 0 deaths reported

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2009 Jayco Jay Feather Exp, most frequently naming the interior & seats category. 1 safety recall has been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Interior & seats1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
09V221000

STRUCTURE:BODY:DOOR

Jun 16, 2009
647 units potentially affected
The defect: JAYCO IS RECALLING 647 MY 2009 JAY FEATHER EXP AND EX-PORT TRAVEL TRAILERS. THE SCREWS USED TO ATTACH THE BUNK DOOR CABLES TO THE BUNK DOORS MAY BE OF INSUFFICIENT LENGTH, WHICH COULD RESULT IN THE CABLE BECOMING DETACHED FROM THE DOOR WHILE THE TRAVEL TRAILER IS PARKED AND SET UP WITH THE BUNK DOORS OPEN.
The risk: IF THIS CONDITION IS NOT ADDRESSED, IT COULD POSSIBLY RESULT IN AN INJURY. THERE IS NO POTENTIAL FOR THIS SITUATION TO OCCUR WHILE THE VEHICLE IS BEING TOWED.
The remedy: DEALERS WILL REPLACE THE SCREWS ATTACHING THE CABLES TO THE BUNK DOOR WITH LONGER FASTENERS. THE RECALL BEGAN ON JUNE 17, 2009. OWNERS MAY CONTACT JAYCO AT 1-800-283-8267.
JAYCO, INC.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Interior & seats
Filed Jun 22, 2009
2 injuries reported

WE HAVE A JAYCO 23B. BOUGHT ON JUNE 14TH. OUR FIRST TRIP WAS JUNE 19TH THROUGH JUNE 21ST. OUR CHILDREN WERE ASLEEP IN THE FRONT BUNK AND, OUR 2 YEAR OLD LITTLE BOY (37LBS) FELL FROM THE BED TO THE GROUND. WE THOUGHT THAT WE MAYBE DIDN'T FASTEN THE SNAPS AND VELCRO PROPERLY. I PLACE MY SON WITH MY WIFE IN THE BACK BUNCK AND I SLEPT WITH MY DAUGHTER IN THE FRONT. A COUPLE HOURS LATER MY DAUGHTER DID THE SAME THING AND FELL TO THE GROUND. SHE HAS BRUISES TO HER RIGHT THIGH, MY LITTLE BOY SEEMS TO BE FINE. WE FELL THIS DEFECT NEEDS TO BE ADDRESSED. THE SNAP AND VELCRO SYSTEM IN THE FRONT OF OUR BUNK IS INADEQUATE. *TR

NHTSA ID
10274569
Incident
Jun 20, 2009

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

INC 22-067

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.

INC 20-007

EQUIPMENT

Informational bulletin for repair that requires the removal of pullout cabinet extension drawers.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.