RoadVitals

2011 Jayco Melbourne Class C

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Jun 16, 2019
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Nov 21, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2011 Jayco Melbourne Class C, most frequently naming the body & structure and electrical categories. 2 safety recalls have been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure150.0%
  • Electrical150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V746000

EQUIPMENT

Nov 21, 2017
49,563 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling various 2002-2016 recreational vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V746-9524.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Jayco will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Jayco customer service at 1-800-283-8267, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Jayco, Inc.View on NHTSA.gov
12V451000

ELECTRICAL SYSTEM

Sep 14, 2012
1,596 units potentially affected
The defect: Jayco, Inc., (Jayco) is recalling certain model year 2008-2009 and 2011 Greyhawk Class C motorhomes, model year 2008-2011 Melbourne Class C motorhomes, and 2008-2010 Octane Sport Utility travel trailers manufactured from May 21, 2007, through September 10, 2010, equipped with Iota-brand transfer switches. These trailers may have an improper electrical connection at the buss bar on the affected transfer switches. This improper connection may lead to overheating and melting of the transfer switch.
The risk: Overheating and melting of the transfer switch increases the risk of a fire.
The remedy: Jayco will notify owners, and dealers will replace the transfer switch, free of charge. The recall began on October 10, 2012. Owners may contact Jayco at 1-800-283-8267.
JAYCO, INC.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Jun 16, 2019

THE FRAME APPEARS TO BE BENDING JUST AFT OF THE DIFFERENTIAL ON THE PASSENGER SIDE DROPPING THE REAR OF THE MOTORHOME AND CAUSING INTERNAL DAMAGE TO THE COACH AT THE SPOT OF THE BEND. NUMEROUS COMPLAINTS TO JAYCO HAVE BEEN MADE. JAYCO MODIFIED THE FRAME ON THIS E450 BY ADDING A SECTION INTO THE FRAME. THIS CONDITION HAS HAPPENED OVER TIME AND WAS NOTICED IN THE FRST 4 YEARS OF OWNERSHIP. I BOUGHT THIS COACH NEW. I HAD IT INSPECTED AND THE INSPECION ONLY REVEALED THAT THERE WAS A PROBLEM, WITH NO FURTHER DESCRIPTION OF THE PROBLEM. THERE HASVE BEEN NO INCIDENTS RELATED TO THIS PROBLEM. PICTURE #1 IS A VIEW OF THE FLOOR THAT SHOS IT IS BOWING. #2 SHOWS HOW THE CABINET AT FLOOR LEVEL HAS BROKEN AND OPENED UP. PICTURE #3 SHOWS THE FIRST PROBLEM EXPERIENCED WITH THIS RIG, WHERRE THE AFTER SECTION OF THE OVERLOAD SPRINGS WERE CATCHING ON THE FRAME. THIS WAS FIXED BY REMOVING A SECTION OF THE SPRING.

NHTSA ID
11220451
Incident
Nov 12, 2016
Mileage
8,500 mi
Electrical
Filed Jul 31, 2013

2011 JAYCO MELBOURNE. CONSUMER WRITES IN REGARDS TO ELECTRICAL SYSTEM MALFUNCTION RECALL NOTICE. *SMD THE CONSUMER STATED THE MAIN CIRCUIT BREAKER TRIPPED WHEN THE CAMPER WAS CONNECTED A POWER SOURCE. THE OUTLET AT THE PARK WAS CHECKED AND NO PROBLEM WAS FOUND. THE CONSUMER USED HIS GENERATOR, AND WAS ABLE TO SWITCH THE 30 AMP TO ON THE NEXT DAY. A MONTH LATER, THE CONSUMER STOPPED TO AN RV PARK, AND WAS UNABLE TO RECEIVE 30 AMP ELECTRICITY. THE PARK MANAGER CHECKED THE POWER SOURCE AND FOUND NO PROBLEM WITH THE OUTLET. WHEN THE CONSUMER ARRIVED AT HIS SON'S HOUSE, HE CONNECTED THE CAMPER TO THE 30 AMP OUTLET NEWLY INSTALLED BY A CERTIFIED ELECTRICIAN, WHEN SUDDENLY HE SMELLED SMOKE INSIDE THE CAMPER. THE ELECTRICIAN PULLED THE PANEL LOCATED UNDER THE BED AND FOUND THE ELECTRICAL BOX HOUSING THE TRANSFER SWITCH AND THE CONNECTION BAR MELTED. THE CONSUMER CONTACTED THE MANUFACTURER AND REPORTED THE PROBLEM. THEY REPEATEDLY FAILED TO RETURN HIS CALLS. THE CONSUMER PURCHASED A REPLACEMENT TRANSFER SWITCH, AND TOOK THE RV TO A REPAIR SHOP. THE MANUFACTURER PAID FOR THE LABOR ONLY. JAYCO INFORMED THE CONSUMER HIS RV WAS NOT PART OF THE RECALL, AND HE WOULD NOT BE REIMBURSED FOR THE PART, AND THEY PAID FOR THE LABOR AS A GOOD WILL GESTURE.

NHTSA ID
10532508
Incident
Apr 18, 2013

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

INC 22-067

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.

INC 20-007

EQUIPMENT

Informational bulletin for repair that requires the removal of pullout cabinet extension drawers.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jayco Melbourne Class C by model year
YearComplaintsRecallsInvestigationsIssue Index
2017100—
2015110—
2014110—
2013010—
2012010—
2011Viewing220—
2010020—
2009020—
2008220—
2007010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.