RoadVitals

2011 Jayco Pinnacle

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Jul 29, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Oct 21, 2010
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2011 Jayco Pinnacle, most frequently naming the electrical and tires & wheels categories. 2 safety recalls have been issued covering this model year; and 4 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical266.7%
  • Tires & wheels133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
10V500000

EQUIPMENT

Oct 21, 2010
836 units potentially affected
The defect: JAYCO IS RECALLING CERTAIN MODEL YEAR 2011 TRAVEL TRAILERS AND FIFTH WHEELS MANUFACTURED FROM AUGUST 16, 2010, THROUGH OCTOBER 1, 2010, EQUIPPED WITH ATWOOD 35 SERIES RANGE OVENS. A POTENTIAL EXISTS FOR A SMALL FRACTURE WITHIN THE LINE DELIVERING GAS TO THE OVEN CAVITY BURNER. SUCH A FRACTURE MAY CAUSE PROPANE GAS TO LEAK FROM THE LINE.
The risk: A PROPANE LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE AND/OR EXPLOSION CAUSING PROPERTY DAMAGE AND/OR PERSONAL INJURY.
The remedy: JAYCO IS WORKING WITH ATWOOD AND WILL REPLACE OR REPAIR THE STOVES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 8, 2010. OWNERS MAY CONTACT ATWOOD AT 1-574-266-4749 OR JAYCO AT 1-574-825-0608.
JAYCO, INC.View on NHTSA.gov
10V469000

POWER TRAIN:AXLE ASSEMBLY

Oct 4, 2010
9 units potentially affected
The defect: JAYCO IS RECALLING CERTAIN MODEL YEAR 2011 PINNACLE FIFTH WHEEL TRAILERS EQUIPPED WITH DEXTER AXLES. ON SOME AXLES, CRACKS COULD APPEAR IN THE SPINDLE WELD.
The risk: THESE CRACKS CAN PROPAGATE AND CAUSE THE SPINDLE TO DETACH FROM THE AXLE TUBE, RESULTING IN THE SEPARATION OF THE WHEEL END FROM THE VEHICLE, CREATING A ROAD HAZARD THAT INCREASES THE RISK OF A CRASH TO OTHER VEHICLES, AND COMPROMISES THE DRIVER'S CONTROL OF THE VEHICLE INCREASING THE RISK OF A VEHICLE CRASH.
The remedy: JAYCO IS WORKING WITH DEXTER AXLE AND WILL INSPECT THE AXLE SERIAL NUMBER AND REPLACE IT IF IT FALLS WITHIN THE SERIAL NUMBER RANGE. REPLACEMENT OF THE AXLE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 18, 2010. OWNERS MAY CONTACT JAYCO AT 1-800-283-8267 AND DEXTER AXLE AT 1-800-2164.
JAYCO, INC.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Electrical
Filed Jul 29, 2018

KEPT SMELLING HOT WIRES AND BURNING PLASTIC SMELL. SERVICE TECH WAS ALREADY IN CAMPGROUND SO WE CALLED THEM OVER TO INVESTIGATE AND THEY DISCOVERED THE IOTA MODEL ITS-50R AUTOMATIC TRANSFER SWITCH HAD BURNT WIRES. OUR UNIT IS PREPPED FOR A GENERATOR BUT WE DO NOT HAVE ONE INSTALLED SO WE QUESTION HOW/WHY THIS TRANSFER SWITCH SHOULD GO BAD SINCE IT'S NOT USED. REPEATED EMAILS TO JAYCO ARE NOT OFFERING MUCH INFORMATION. WE SAW WHERE OTHER TRANSFER SWITCHES HAD BEEN RECALLED AND WONDERED IF OUR SWITCH WAS ONE OF THOSE BUT WE COULD NOT FIND RECALL NOTICE. ARE THERE ISSUES WITH THIS MODEL ALSO? THEY KEEP ASKING IF A POWER SURGE CREATED THE ISSUE. THE CAMPER IS HOOKED UP TO A 50A SURGE PROTECTOR AT OUR SEASONAL CAMPSITE SO THIS SHOULDN'T BE AN ISSUE. AND, IT'S NOT A SINGLE WIRE THAT IS BURNT BUT SEVERAL WHICH IS A MAJOR MALFUNCTION. I'M UPLOADING A PDF OF THE EMAIL CONVERSATION WITH JAYCO,

NHTSA ID
11114409
Incident
Jul 5, 2018
ElectricalTires & wheels
Filed Aug 25, 2016

TL* THE CONTACT OWNS A 2012 (NA) JAYCO PINNACLE EQUIPPED WITH GOODYEAR MARATHON ST TIRES, SIZE: ST235/80R16. WHILE THE VEHICLE WAS BEING TOWED AT 55 MPH, THE DRIVER'S SIDE TIRE EXPERIENCED A BLOW OUT. THE RV WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE TIRE REPLACED. THE CONTACT WAS CONCERNED THAT THE TRAILER WAS SOLD WITH THREE YEAR OLD TIRES. THE CONTACT ALSO STATED THAT THE BATTERIES IN THE RV EXPLODED WITHOUT WARNING. THE TRAILER WAS TAKEN TO THE DEALER TO HAVE THE BATTERIES REPLACED. THE DEALER REPLACED THE BATTERY; HOWEVER, THE BATTERIES EXPLODED AGAIN AFTER A FEW DAYS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DOT NUMBER WAS UNKNOWN. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 1,400.

NHTSA ID
10898558
Incident
Jul 2, 2012
Mileage
1,400 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

INC 22-067

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.

22-043

STRUCTURE

Standard Repair Instructions detailing how to repair a unit with a crack in the sidewall near the slideout.

SRP - 22-043

EQUIPMENT; EQUIPMENT:MECHANICAL:SLIDE-IN CAMPER; STRUCTURE

(SRP) Standard repair procedure for crack forming at the front bottom corner of the off door side (ODS) or door side (DS) Front Slide Out on certain Jayco 5th wheel travel trailers.

INC 20-007

EQUIPMENT

Informational bulletin for repair that requires the removal of pullout cabinet extension drawers.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jayco Pinnacle by model year
YearComplaintsRecallsInvestigationsIssue Index
2014220—
2013030—
2012010—
2011Viewing220—
2010010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.