2022 Jeep Grand Cherokee 4XE Suspension Problems

I took the vehicle in to have the dealer implement the fix for safety recall. 24V-720 (manufacturer #95b). The steps documented in the NHTSA Saftey bulletin were not followed. They omitted the charging requirements and skipped the drive cycle test as required in the safety recall instructions. I do not feel this recall was completed accurately and could put me at risk of fire if I attempt to charge the vehicle. The dealer just says they completed the recall. Mileage on the vehicle only incremented 1 mile from drop off to pick up and the battery was not charged for per the recall, making it impossible to perform the required steps of the recall.

NHTSA ID

11635230

Incident

Jan 9, 2025

I purchased a 2022 Jeep, my miles are under 20000, I took it to the dealership and told them something was going on with the vehicle. They checked the vehicle and said nothing was wrong with it. I ended up taking it back because the situation got worse, they finally told me it was my suspension. I also told them about the recall that was over looked. They told me to pick up my vehicle with no explanation to why. I had a warranty and there was no reason for them to deny me service.

NHTSA ID

11632285

Incident

Aug 5, 2024

The front suspension rattles and clunks constantly as if there is loose linkage or ball joints going bad. It is happening at every speed and is worse when it is hot outside. I am concerned that something is loose and will result in a loss of control. The dealer has been unable to find the source of the loud clunking noise but says everything looks ok.

NHTSA ID

11604183

Incident

Jul 24, 2024

My vehicle has an open recall (NHTSA Recall Number24V-132) which the car manufacturer has failed to remedy. I contacted them 2 times and each time they told me that part is unavailable and will contact me when ready. The first contact was March 22, 2024 when I took the vehicle for another recall. I have yet to hear from them.

NHTSA ID

11589097

Incident

Mar 22, 2024

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11583038

Incident

Apr 15, 2024

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering). The dealer was notified of the issue and informed the contact that parts were not yet available. The contact was informed that the dealer was allowed to order one bolt every 7 days. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11581672

Incident

Apr 5, 2024

The contact owned a 2022 Jeep Grand Cherokee. The contact stated that while driving at 5 MPH from a parking spot, the steering wheel became inoperable. The steering wheel failed to move. While depressing the brake pedal, it failed to respond, the vehicle became uncontrollable, and the driver crashed into a pole. There were no warning lights illuminated. There were no reported injuries. There was smoke detected, but no fire. The air bags did not deploy. A police report was filed. The vehicle was towed to a tow lot. The local dealer was contacted and referred her to the manufacturer. The vehicle was not diagnosed or repaired. The vehicle was towed to a body shop by the insurance company. The manufacturer was contacted, but no assistance was provided. The vehicle was deemed a total loss by the insurance company. The contact stated that the failure was related to NHTSA Campaign Number: 24V132000 (Suspension, Steering). The failure mileage was approximately 11,150.

NHTSA ID

11577567

Incident

Mar 6, 2024

Mileage

11,150 mi

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the parts to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11577094

Incident

Mar 6, 2024

left front clunking, knocking after driving for about 30-45 mins and temperature above 70 degrees (F). this happens when driving from small or large bumps on the road. after a three hour interstate the noise was almost constant. i have three recordings while driving of the sound.

NHTSA ID

11534094

Incident

Jul 23, 2023

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of the NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11533078

Incident

Jun 8, 2023

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when the vehicle was taken to the dealer, the contact was informed that the driver’s side rear coil spring was defective. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 16,103. Parts distribution disconnect.

NHTSA ID

11531838

Incident

Jul 11, 2023

Mileage

16,103 mi

Lower control arm bracket failed. Yes available for inspection. The adaptive cruse lane assist function malfunctioned. Yes available for inspection. I was injured. Police inspected the wheel and called it into question a manufacture defect in the police report. Manufacture (Jeep) acknowledges it but has been unresponsive. No warning when the wheel assembly disengaged (wheel, brake, tie rod, control arm, stub axel from the vehicle) traveling at 67 mph prior to crashing into a barrier

NHTSA ID

11518949

Incident

Apr 16, 2023

The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving 20 MPH, the vehicle was vibrating. The vehicle was taken to the dealer however, no failure was found. The contact stated that the tread on the driver’s and passenger’s side front tires were extremely worn. The vehicle was not repaired. The manufacturer was contacted and a case was filed. The failure mileage was 100.

NHTSA ID

11487840

Incident

Apr 3, 2022

Mileage

100 mi