2023 Jeep Grand Cherokee 4XE Steering Problems

On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.

NHTSA ID

11649647

Incident

Mar 21, 2025

Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions.

NHTSA ID

11643295

Incident

Feb 17, 2025

I have a 2023 Jeep Grand Cherokee 4xe with approx 15,600 miles.I had just finished pumping gas and started the vehicle. Put vehicle in drive and noticed the steering wheel would not turn. Turned car off and on and still nothing. Tried again this time power steering had returned. The check engine light is now on. Drove car home. Called dealership next morning and was told couldn’t get car in for three weeks. I feel this car is unsafe to drive!

NHTSA ID

11637181

Incident

Jan 19, 2025

The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that at start-up, the power steering, stability control, and check engine warning lights illuminated. The contact drove the vehicle at approximately 10-15 MPH with the warning lights illuminated and the vehicle lost power steering functionality. The vehicle was driven to the residence. The vehicle was then towed to the dealer who diagnosed that the coolant heater module had failed, causing the power steering loss, making the vehicle inoperable. The vehicle was repaired. The warning lights were cleared by the dealer. The dealer was unable to perform the recall repair because parts were not yet available. The manufacturer was made aware of the failure and opened a case. The failure mileage was 15,000. VIN tool confirms parts not available.

NHTSA ID

11629590

Incident

Dec 2, 2024

Mileage

15,000 mi

The Stalantis manufacturer of 2023 JEEP vehicles has modified its steering/transmission controls to cause a safety concern. On the steering wheel are two “Auto Stick” (aka “paddles”) which when touched switch the transmission from automatic to manual. The “auto stick” controls are marked (-) minus on the left side of the steering wheel and (+) on the right side. Beneath them are the controls for the radio (or other media). These are “buttons” on the left that control the channels (up & down) for the radio. On the right side they control the volume. The safety concern is that the “auto stick” can be easily hit at the same time when attempting to use the radio controls and it will immediately shift the transmission from automatic to manual. The auto-stick control can also be inadvertently hit when using the steering wheel in a normal manner. This is dangerous. The vehicle can go into a lower gear and the engine can hit the “red” line as it becomes stuck in only one gear. The vehicle becomes difficult to control unless the driver can immediately sense the manual transmission and then hit the proper paddle a number of times to gain control. I have had to pull over to the side of the road a number of times and turn off the vehicle and wait 60 seconds for it to reset to the automatic transmission upon restart. Prior to the 2023 Jeep Grand Cherokee Overland design, the “auto stick” controls could be disabled by the driver using the electronic screen and setting it to “disable” the paddles so they did not work (or conversely made to use at the drivers discretion). Now there is NO WAY to disable the auto stick controls and even a slight swipe at them changes the transmission from automatic to manual. I consider this a dangerous safety concern which can easily allow a driver to lose control without realizing it. Please contact the manufacturer Stanlantis to immediately make a modification to the transmission controls.

NHTSA ID

11586606

Incident

May 2, 2024

The vehicle was leased in December 2023. At time of delivery the vehicle was making a clicking and clunking sound when turning. It took over a month to get an appointment to get the vehicle looked at. With 2,800 miles the vehicle was diagnosed with a right axle shaft. It took over two weeks for the parts to be delivered and replaced. The vehicle was picked up after 16 days and the issue persisted. Again, it took nearly a month for an appointment. The vehicle was with the dealer for 6 days and was not able to find diagnose an issue. The vehicle was picked up and the next day was returned to the dealer for the same issue. This time it was confirmed there is an undiagnosed steering/suspension problem. Also during this visit the check engine light illuminated. The fault was a hybrid battery cooling system failure. The dealer is unable to complete any work on the vehicle and a new service appointment was scheduled in 4 days. This will be the third attempt to fix this steering/suspension issue. Jeep corporate was notified with the first service visit and again with the second visit. They have since stopped communicating with me to come to a resolution for these safety issues. There is an open recall for steering bolts, I was notified that Jeep is rationing these parts and only allowing 1 vehicle per week per dealer to be repaired. I was told it could be months before this recall is able to be completed.

NHTSA ID

11582470

Incident

Dec 29, 2023

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The local dealer was not contacted and informed the contact that there was a waiting list that ranged from 80 - 120 days. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11582170

Incident

Mar 22, 2024

The contact owns a 2023 Jeep Grand Cherokee Summit. The contact received notifications of NHTSA Campaign Numbers: 24V111000 (Visibility) and 24V132000 (Suspension, Steering) however, the parts to do the recall repair were not yet available. An unknown local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11581851

Incident

Mar 1, 2024

Driving 35 MPH on a back road, no cars coming the opposite direction, the automatic emergency braking system flashed, beeped and slammed my brakes momentarily. Luckily there was no one behind me. I attempted to pull into a parking lot and the entire electrical system went crazy, all warning lights, systems and sensors went off and I lost power steering. Had I been driving during power steering loss it would have been very dangerous. This is the second time this has occurred with the lights and power steering issue (first time for the AEB system issue) and the dealer kept the car 3 weeks to repair it but clearly the problem persists.

NHTSA ID

11572819

Incident

Feb 18, 2024

When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and that I would need to drop it off and it would take them approximately about three weeks to look at it and I was not able to get a loaner vehicle from them during that time.

NHTSA ID

11540223

Incident

Aug 18, 2023