2023 Jeep Grand Cherokee L Driver assistance Problems

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while his wife was driving 20-25 MPH, the accelerator pedal became stuck, and the vehicle drove through a stop sign and intersection, swerving into a farm, and crashed into a pole in order to bring the vehicle to a stop. After removing her foot from the brake pedal, the vehicle suddenly accelerated. The contact stated that the air bag had not deployed. There were no injuries sustained. There were no warning lights illuminated. A Police report was filed. The vehicle was towed to a tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and suggested that the vehicle be towed to the dealer. A claim was filed with the insurance company. The failure mileage was approximately 45,000.

NHTSA ID

11755305

Incident

Aug 6, 2026

Mileage

45,000 mi

I am experiencing two serious issues with my Jeep that have raised significant safety concerns. First, the front passenger seat's lumbar bladder repeatedly inflates on its own, making the seat extremely uncomfortable and causing severe back pain for anyone sitting in it. I have been informed that this is a known issue affecting many Jeeps of this model. The dealership previously deflated the lumbar bladder under warranty, but now the problem has returned. I was told I must pay for the repair out of pocket because the previous deflation supposedly voided or disqualified the warranty coverage. I do not believe I should be responsible for paying to fix a recurring defect that was previously addressed under warranty. Second, the Electronic Brake System (EBS) warning light comes on randomly, and when it does, my vehicle unexpectedly slows down or comes to a stop. This creates an extremely dangerous situation while driving. I have been fortunate to avoid a collision so far, but I am very concerned for my safety and the safety of my four children, who regularly ride in the vehicle with me. I am requesting that these issues be thoroughly investigated and repaired at no cost to me, as they involve recurring defects and serious safety risks. I also request a written explanation of why my warranty claim for the recurring seat defect was denied after the dealership's previous repair.

NHTSA ID

11753511

Incident

Jul 10, 2026

There have been many components and issues that were and were attempted to be repaired. The vehicle is available for any inspection needed. I am afraid to drive the vehicle. My safety, my family’s safety and everyone around us front behind it doesn’t matter everyone is at risk. The vehicle for no reason at all just stopped. A very intense and.violent stop then the automatic braking and pedestrian warnings alerts came off. The vehicle did NOT come to a slow stop it felt like we hit into a brick wall. The dealership is never able to recreate or fix anything. Doubt they even try. They don’t put much effort into trying to recreate the issue.

NHTSA ID

11732557

Incident

Mar 7, 2026

Traveling at about 10-15 mph through a parking lot looking for a place to park. When 3 pedestrians crossed in front of my Jeep causing the Jeep to violently and abruptly stop. This violent and unexpected stop caused me to be thrown forward and then back which immediately caused a bruise and swelling in my chest and the left side of my neck and shoulder immediately hurting which got and continues to get progressively worse. The Jeep stopped instantly prohibiting me to react to the stop. The Jeep just stopped it didn’t slow down to stop it just stopped. It truly was a violent stop.

NHTSA ID

11723713

Incident

Mar 7, 2026

The vehicle is currently inoperable and has been in the shop over 60 days. Intermittent power loss resulting in losing some safety components while driving such as power steering, adaptive breaking etc On 7 different occasions it has left my family stranded and even once completely locked out with all car seats and identification inside. We were unable to open the vehicle and it had to be towed. Thankfully all children were out of their car seats and outside of the vehicle. Purchase date : Feb 2025 13,000 miles 7 instances and has been to a dealership each time and they cannot figure it out. I am without a vehicle Videos and service papers are available but unable to upload the videos here. We have a case manager with Stellantis but getting nowhere. Urging others to file complaint as there are many online Vehicle is at Hoover Chrysler Dodge Jeep in Moncks Corner , South Carolina where is has been each time there was an issue. 854-300-3800

NHTSA ID

11712370

Incident

May 1, 2025

Vehicle was being driven when the service power steering message came on, the steering wheel became very stiff and hard to maneuver. A list of messages also came up on the display, that other functions of the vehicle where either disabled and/or needed to be serviced. after the vehicle was parked it was no longer able to be moved due to the power steering being inoperable.

NHTSA ID

11703645

Incident

Nov 24, 2025

Bought vehicle and reviewing safety features the next day I realized the Forward Collision Warning light was on because it was malfunctioning and not just turned off. Same with the AEB light. Then Active Lane Management came on as did ACC. This is a concern since they are all safety features. Took it to dealership and they unhooked battery to try and make the windshield spray work. After that all safety warning lights came on. Dealer has had it for 2 weeks and still cant figure issue. Looking online it apprears this is a major safety that happens to a lot of these vehicles.

NHTSA ID

11697922

Incident

Oct 23, 2025

Every time the vehicle starts, the driver dash display and radio display reset to a language I do not speak or understand (Italian). The paddle shifter is inoperative (with no option to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement changes to celsius, and numerous other settings reset as well. This is a dangerous situation. I don't understand the meaning of warning messages on the driver display because they are in Italian. It is difficult change the settings because the menus are in Italian. Plus, even if I change them, they all reset the next time the vehicle is started. I have taken it to the dealer numerous times. The dealer says there is nothing they can do and it can only be corrected with a software update that is not yet available.

NHTSA ID

11697481

Incident

Jun 6, 2025

Computer telling vehicle to do a sudden unintended acceleration. Forward collision warning system did not respond. Air bags didn’t deploy. No diagnostics have been done. No warning lamps illuminated on dash. Vehicle currently is at repair shop. While pulling into a parking space at low rate of speed, vehicles engine reved up and vehicle took off, braking system did not respond unable to stop vehicle, hit a parking lot light post .

NHTSA ID

11695181

Incident

Oct 20, 2025

While making a left turn into a busy intersection with a green arrow signal, my car applied emergency braking, slamming all of us in the car forward, locked up tires, in the middle of the intersection, with a car right behind me! I have no idea how we were not rear ended! There was absolutely no reason for the braking and it was very scary, sending my daughter into tears. We were able to continue driving after a few seconds sitting in the intersection in shock. My head immediately hurt and wasn’t sure really what happened but the slam was intense like a collision. This is very scary, and dangerous! If this had happened on a hwy or at a faster speed could have caused a serious accident, which I am now reading has happened to other Jeep owners.

NHTSA ID

11685468

Incident

Sep 5, 2025

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving at slow speeds in stop-and-go traffic, the vehicle inadvertently accelerated on its own. As a result, the contact briefly lost control of the vehicle and collided with the rear of the vehicle ahead. The vehicle then continued to accelerate, pushing the other vehicle forward, only coming to a complete stop after the contact was able to shift the gear selector out of the drive position. The air bags did not deploy. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic for diagnosis. The vehicle was not repaired. A police report was filed with no injuries reported. The manufacturer was not notified of the failure. The failure mileage was 15,200.

NHTSA ID

11674502

Incident

Jul 11, 2025

Mileage

15,200 mi

My vehicle randomly throws on the parking brake while driving. I have almost been rearended because of it. In order to get the parking brake to release i have to shut off the vehicle and wait 30 seconds then when I restart it, it releases. I get a message on my dashboard when this happens that says Auto Emergency Braking (AEB) limited functionality service required. This has happened multiple times and the dealership has no clue how to fix the issue. This is a safety hazard to not only me, my unborn baby and my family, but also to others on the road because there is no warning before it sets the parking brake. I will list the most recent time this has occurred.

NHTSA ID

11665371

Incident

May 23, 2025

This has happened a few times, just will be driving and the collision lights will turn on my dash. Has not caused any serious issues. but i am concerned one day this will alert my Automatic break and cause my car to stop while driving and cause serious harm to me or someone else. I have taken this to the shop and was just told they can not get it to " pop" up on the dash so aren't sure how to take care of it

NHTSA ID

11650303

Incident

Nov 7, 2024