RoadVitals

2016 Jeep Grand Cherokee Interior & seats Problems

Owner-reported complaints naming the interior system, filed with NHTSA

Data refreshed

Interior & seats reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
8
Latest Feb 6, 2023
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
3%
of 308 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
0
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
0

What this page shows

Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2016 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming interior

Shown in the owner’s own words, exactly as filed

Interior & seats
Filed Feb 6, 2023

The headrest on the driver's side popped open when I was driving. I had backed out of my driveway and had changed to drive and as I did the headrest popped open. It hit me in the back of my head. Luckily I was driving slow and I could pull over to find out what happen and discovered that the headrest popped open. In trying to find out what was going on with the headrest I discovered a small piece of plastic that came out of the headrest. I am unable to reset the headrest due to this broken piece of plastic. I am glad that I wasn't driving at a faster speed as the bump from the headrest may have caused me to put on the breaks or change lanes as a result of the hit on my head.

NHTSA ID
11505928
Incident
Jan 13, 2023
Interior & seats
Filed May 4, 2022

The contact owns a 2016 Jeep Grand Cherokee. The contact stated that the driver's side dashboard leather lifted and blocked the defroster from operating as needed. The vehicle was taken to the dealer where it was diagnosed that the dashboard needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that the dashboard was not covered under warranty. The failure mileage was approximately 74,000.

NHTSA ID
11463350
Incident
May 1, 2021
Mileage
74,000 mi
Interior & seats
Filed Jul 7, 2021

My 2016 Jeep Grand Cherokee driver side headrest clips broke on their own. I was sitting in the parking lot of my child’s daycare.

NHTSA ID
11423737
Incident
Jul 5, 2021
Interior & seats
Filed Mar 23, 2021

THE HEADREST ON THE DRIVER SEAT OF MY 2016 JEEP GRAND CHEROKEE POPPED OPEN WHILE I WAS PARKED IN THE GARAGE.

NHTSA ID
11404445
Incident
Mar 21, 2021
Mileage
71,000 mi
Interior & seats
Filed Feb 16, 2021

THERE IS A KNOWN POTENTIAL PROBLEM OF THE INADVERTENT DEPLOYMENT OF ONE OR BOTH OF THE FRONT SEAT ACTIVE HEAD RESTRAINTS. THIS CAN CAUSE A CONCUSSION AND CAN CAUSE THE DRIVER TO LOOSE CONTROL OF THE VEHICLE AFTER BEING STRUCK IN THE HEAD. THE CAUSE IS A CHEAP PLASTIC PIN THAT IS UNDER CONSTANT PRESSURE AND HAS DETERIORATED OVER TIME AND RELEASE WITHOUT WARNING. THIS KNOWN POTENTIAL PROBLEM HAS NOT HAPPENED TO ME YET. BUT JEEP (FCA) ISSUED A WARNING AND EXTENDED THE WARRANTY BUT HAS NOT YET ISSUED A RECALL TO FIX THE POTENTIAL PROBLEM. THEY ARE ONLY FIXING THIS IF IT HAS DEPLOYED, LEAVING ALL OTHER CUSTOMERS WORRYING AND WAITING FOR A POTENTIAL HIT TO THE HEAD ANYTIME WHILE DRIVING. THERE ALREADY IS A CLASS ACTION SUIT AGAINST FCA IN FLORIDA.

NHTSA ID
11396515
Incident
Feb 16, 2021
Interior & seats
Filed Sep 12, 2020

HEAD REST DEPLOYED WHILE DRIVING

NHTSA ID
11354628
Incident
Sep 9, 2020
Mileage
76,104 mi
ElectricalInterior & seats
Filed Jun 24, 2019

VEHICLE STALLED OUT ON WHILE DRIVING AT 45 MILES ON THE ROAD BRAKES LOCK UP AND SHIFT GEAR LOCK UP COULDNT PUT IT IN GEAR .COULDNT BE MOVE OFF ROAD CALL A TOW TRUCK TO TOW TO DEALER

NHTSA ID
11222310
Incident
Jun 21, 2019
Mileage
39,665 mi
Interior & seats
Filed Jun 4, 2019

PASSENGER SEATS HEAD REST BROKE RANDOMLY AND POPPED OUT.

NHTSA ID
11217702
Incident
Jun 3, 2019
Mileage
38,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Other components reported on this vehicle

Categories with enough reports to have a page of their own

Engine84Powertrain (other)77Electrical61Fuel system44Driver assistance35Brakes25Steering16Airbags11Exterior lighting10Body & structure10

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .