2019 Jeep Grand Cherokee Problems

The contact owns a 2019 Jeep Grand Cherokee. The contact stated after the dealer had performed the recall repair under NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); the brakes started making an abnormal squealing sound while driving the same day, and it felt like a part underneath the vehicle was separating. There was no warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 68,408.

Our office has received several notices for a recall on this vehicle regarding the Anti-lock Brake system module. The first notice was post marked 6/3/24 with recall code Z48/NHTSA 22V-426. The second notice was for a 94B/NHTSA 24V-838 recall postmarked 12-4-2024 and another employee took it in to a dealership on 2-12-2025 to be repaired. We have received two more notices, one in January 2026 and another in April 2026 with the same recall code. I called the dealership both times and they claimed both times, to not have parts for the recall. This is a federal vehicle used for public service work. We would like to get this resolved so that we do not have any safety issues in the workplace.

I am reporting a safety concern involving my 2019 Jeep. The primary systems of concern include the Forward Collision Warning/Automatic Emergency Braking system, front camera/driver-assistance system, electrical/communication network, PCM/ECM communication system, transmission/driveability system, and related control modules or sensors. While driving, the Jeep’s forward collision system activated unexpectedly. The vehicle reacted as though it detected an imminent collision, even though there was no appropriate reason for the system to activate in that manner. This created a serious safety risk because unexpected activation of a collision-warning or braking-related system can cause sudden driver reaction, loss of control, or a rear-end collision with vehicles behind me. This incident did not occur in isolation. The vehicle had been brought to the selling/servicing dealership, Bill Luke Chrysler Jeep Dodge Ram in Phoenix, Arizona, numerous times before and after the safety incident. Issues began as early as approximately 3,523 miles. Between 2019 and 2025, the vehicle was taken to the dealership more than 19 times for recurring mechanical, electrical, diagnostic, and safety-related concerns. However, the vehicle was inspected multiple times by Bill Luke Chrysler, including several visits before the forward collision incident. My concern is that these may not be isolated failures, but part of a broader electrical, communication, sensor, or control-module issue affecting multiple systems.I also have concern that the vehicle may have had pre-sale service or diagnostic history that was not disclosed to me at the time of purchase. An internal dealership record appears to indicate that repair orders were purged from the dealership’s system on 10/29/2018, at approximately 8 miles and before I purchased it new in 2019. I was not provided an explanation of what repair orders were purged, why they were purged.

I just had a recall repair for my ABS system which was electrical done to my 2019 jeep grand Cherokee. I drove off the lot with it but the next day it wouldn't start, I called the dealership back for an inspection but they stated I would have to pay for a diagnostic. I stated the code that came up when I hooked my OBD scanner up the code for my park, neutral, switch input circuit popped up. I told the dealership numerous times about the code but they are ignoring the code and saying it is my starter and batteries. Mind you I take it to this dealership all the time I never once heard them say I needed any of these things until now. So I told them I need a diagnostic on the electrical issue but once again they are brushing off the circuit code and jumping to the starter but stated I would have to pay $2,319 for a starter and see what comes up, which means spending money for something that is not the problem.

Service engine light came on and code read misfire. Tech said that ignition coil one needs replaced and it needed a tune up. They replaced all ignition coils, spark plugs and intake manifold gasket with tune up. Tech said that coolant looked low and checked the reservoir. He said there's a lot of chunks and dried out looking coolant in the reservoir. Recommended a coolant flush at the dealership. Tune up cost almost 1000 dollars. A few days later my teenage son was driving on the highway at 70 mph and out of nowhere a engine overheating warning flashed and the temperature went all the way up and then down and back and forth. My son had to try and get pulled off of the busy highway while overheating. Car was blowing out white smoke. He was stranded over an hour away from home. Had to have car towed. Was told by the mechanic the next day that the plastic oil cooler had cracked and the oil got into the coolant. Causing the engine to fail at only 104,807 miles! Cost for a new motor was 10,400! Shop said he just had the same thing happen on another vehicle with the same engine the week before mine! I had to pay out of pocket for the new engine. Obviously there's a safety defect in the plastic oil cooler causing several people to experience the same thing happening! There was no warning before the oil got into the coolant. Why is the same thing happening to so many people but nothing is being done about it? Having to replace the engine at 104,807 miles is insane. How many times does it have to happen before they recall the problem?

We found a huge spillage in our driveway and it had a color of yellowish Brown. Took it to the dealership tech found oil and coolant were mixed together and coming out of the overflow tank. Because the oil in the coolant mixed together, it went through all the components in the engine and it is a total loss. The car does not work and it needs a new engine. Had another independent car shop. Look at the car in they agreed. We had no signs of warning of anything being wrong with the car. It ran fine. The temperature gauge remained normal and never overheated. I am reading about a class action lawsuit about this situation that happened to multiple Jeep Grand Cherokees. Since the dealership told us it's a total loss. If you wanted to fix it, it will cost us over $10,000. The mechanic told us that this is not drivable even if you try to drive the engine will 09lock up and you can get into a major accident or even cause one.

CODES C1490-00 REAR DIFFERENTIAL ACTUATOR INITIALIZATION FAILURE. SERVICE INFORMATION STATES TO REPLACE THE ELSD (ELECTRONIC LIMITED SLIP DIFF.) BEFORE REPLACING THE REAR DIFFERENTIAL. REMOVED FILL AND DRAIN PLUGS FROM REAR DIFFERENTIAL, ACQUIRED A FLUID SAMPLE. FLUID SAMPLE WAS CLEAN WITH NO SIGNS OF METAL CONTAMINATION, OR EVIDENCE OF AN INTERNAL Differential failure (ESLD) *key word INTERNAL

I am reporting a safety concern involving my 2019 Jeep. The primary systems of concern include the Forward Collision Warning/Automatic Emergency Braking system, front camera/driver-assistance system, electrical/communication network, PCM/ECM communication system, transmission/driveability system, and related control modules or sensors. While driving, the Jeep’s forward collision system activated unexpectedly. The vehicle reacted as though it detected an imminent collision, even though there was no appropriate reason for the system to activate in that manner. This created a serious safety risk because unexpected activation of a collision-warning or braking-related system can cause sudden driver reaction, loss of control, or a rear-end collision with vehicles behind me. This incident did not occur in isolation. The vehicle had been brought to the selling/servicing dealership, Bill Luke Chrysler Jeep Dodge Ram in Phoenix, Arizona, numerous times before and after the safety incident. Issues began as early as approximately 3,523 miles. Between 2019 and 2025, the vehicle was taken to the dealership more than 19 times for recurring mechanical, electrical, diagnostic, and safety-related concerns. However, the vehicle was inspected multiple times by Bill Luke Chrysler, including several visits before the forward collision incident. My concern is that these may not be isolated failures, but part of a broader electrical, communication, sensor, or control-module issue affecting multiple systems.I also have concern that the vehicle may have had pre-sale service or diagnostic history that was not disclosed to me at the time of purchase. An internal dealership record appears to indicate that repair orders were purged from the dealership’s system on 10/29/2018, at approximately 8 miles and before I purchased it new in 2019. I was not provided an explanation of what repair orders were purged, why they were purged.

I am reporting a safety concern involving my 2019 Jeep. The primary systems of concern include the Forward Collision Warning/Automatic Emergency Braking system, front camera/driver-assistance system, electrical/communication network, PCM/ECM communication system, transmission/driveability system, and related control modules or sensors. While driving, the Jeep’s forward collision system activated unexpectedly. The vehicle reacted as though it detected an imminent collision, even though there was no appropriate reason for the system to activate in that manner. This created a serious safety risk because unexpected activation of a collision-warning or braking-related system can cause sudden driver reaction, loss of control, or a rear-end collision with vehicles behind me. This incident did not occur in isolation. The vehicle had been brought to the selling/servicing dealership, Bill Luke Chrysler Jeep Dodge Ram in Phoenix, Arizona, numerous times before and after the safety incident. Issues began as early as approximately 3,523 miles. Between 2019 and 2025, the vehicle was taken to the dealership more than 19 times for recurring mechanical, electrical, diagnostic, and safety-related concerns. However, the vehicle was inspected multiple times by Bill Luke Chrysler, including several visits before the forward collision incident. My concern is that these may not be isolated failures, but part of a broader electrical, communication, sensor, or control-module issue affecting multiple systems.I also have concern that the vehicle may have had pre-sale service or diagnostic history that was not disclosed to me at the time of purchase. An internal dealership record appears to indicate that repair orders were purged from the dealership’s system on 10/29/2018, at approximately 8 miles and before I purchased it new in 2019. I was not provided an explanation of what repair orders were purged, why they were purged.

While attempting to park my vehicle, it suddenly accelerated on its own, causing the car to move quickly toward a tree and a nearby building. I immediately attempted to stop the vehicle by pressing the brake pedal, but the car continued to accelerate. The engine was roaring, and I even tried using both feet on the brake pedal in an effort to stop the vehicle, but it did not respond. The only way I was able to stop the vehicle was by turning off the engine. Due to the unexpected acceleration and my concern that it could happen again, the vehicle was not safe to drive. A tow truck was called, and the vehicle was transported to a mechanic for inspection.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving 55 MPH, the vehicle unexpectedly ran over an object, causing the vehicle to jerk hard to the left. The contact stated that the guard rail became lodged against the tire, causing the vehicle to turn in the opposite direction into oncoming traffic. The contact stated that the two passenger-side wheels swung, causing the vehicle to leave the roadway and drove into a ravine. After the crash, the contact stated that the air bags did not deploy. The contact sustained injuries and was transported to a local emergency room. The contact sustained deep tissue contusions, a fractured sternum and tailbone, and fluid was found near the heart due to the contact striking the steering wheel during the crash. A Police report was filed. The vehicle was towed to a salvage yard. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was not available.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the brake light failed to turn off. The service, seat belt, brake, and air bag warning lights were illuminated. The buzzer and lights were making a continuous sound. The local dealer was contacted, and the ABS module was replaced. The dealer informed the contact that there was no recall associated with the VIN or the failure. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 72,000.

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V426000 (SERVICE BRAKES, HYDRAULIC) and 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated while driving downhill at approximately 20 MPH, the steering wheel seized. The contact was unable to turn the steering wheel to the left or the right. The vehicle later returned to normal functionality. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed; however, no cause for the failure was provided. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000. Parts distribution disconnect on NHTSA Campaign Number: 22V426000 (SERVICE BRAKES, HYDRAULIC). VIN tool confirms parts not available for NHTSA Campaign Number: (SERVICE BRAKES, HYDRAULIC).

On December 31, 2024 we had a 2019 Jeep Grand Cherokee Laredo cause a crash due to malfunctioning parts. The ABS brakes failed and locked up. The steering wheel also locked up, causing the vehicle to crash hard into a guard rail. This resulted in the vehicle being totaled, property damage, and a ER visit. While braking on a mountainous road, the brakes and wheel locked up and the vehicle could not be controlled. The police report states this is what happened. We had the vehicle into the dealership multiple times within a year stating that the brakes weren't working properly. They kept telling us that they couldn't find any issues; however, they kept trying to replace different parts to both the front and rear brakes. The vehicle was inspected by the police, insurance adjuster, and a collision body shop. The vehicle was totaled and not 1 single air bag deployed during the collision either. This incident was confirmed by the 3 parties I listed. A family members life was put at risk and looking at the damage, it appeared that it started to roll but ended coming back down instead. When I contacted Mopar about this incident, I was informed of the recall. They also said that there was a fix for the recall. However, there is no fix as to date. We are short a vehicle, which was paid off, an increase in auto insurance, and had a Lifetime Max Care Warranty through Mopar. None of this was in our control. The insurance company has taken the vehicle into their possession. There was no warning signs, it just happened suddenly.

The driver seat Active Head Rest system deployed unexpectedly while the car was parked.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while the vehicle was parked with the vehicle off and occupied by the contact and her children, the headrest unexpectedly disengaged erroneously. The clips were fractured when the contact looked inside the air bag storage of the headrest. The contact sustained an injury to the back of her head and pain on the right side of the neck. The contact returned to the residence. The vehicle was not taken to a dealer or an independent mechanic for diagnosis. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated after the dealer had performed the recall repair under NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); the brakes started making an abnormal squealing sound while driving the same day, and it felt like a part underneath the vehicle was separating. There was no warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 68,408.

The air suspension / Quadra-Lift system on my 2019 Jeep Grand Cherokee Overland with approximately 87,000 miles has failed and is available for inspection upon request. The vehicle is becoming stuck in Off Road 1 ride height and will not reliably return to normal height. When I am able to get it to lower, it raises itself back into Off Road 1 again without command. I also observed that one wheel/corner of the vehicle was sitting higher than the others, indicating the suspension may be uneven or malfunctioning. This creates a serious safety risk because the vehicle height changes unexpectedly and remains in an elevated off-road mode not intended for normal road use. It can affect handling, steering stability, braking, visibility, headlight aim, tire wear, and rollover risk, especially at highway speeds or during emergency maneuvers. Uneven ride height from one side to another further increases the risk of loss of control. Prior to complete failure, symptoms included abnormal vehicle stance and the suspension not responding normally to ride height changes. Warning messages/lights: UNKNOWN at time of filing. The problem has not yet been confirmed by a dealer or independent repair facility, but online research shows many owners reporting similar Quadra-Lift air suspension failures around similar mileage. This appears to be a common premature failure involving air struts, sensors, compressor, or related components. The vehicle has not yet been inspected by the manufacturer, police, or insurance representatives. I am filing this complaint because this suspension defect impacts safe operation of the vehicle and may affect many owners.

Paint blistering and peeling on hood and roof. Bad paint known problem with wranglers and gladiators

The paint on the roof bubbling, chipping and peeling and visable corrosion on the roof. The paint started peeling two weeks ago.

I got into our car one day and the passenger seat headrest active headrest had deployed. We were not in any type of accident or anything to cause this. After looking online on how to fix it, it seems that it is a common problem based on different group forums and videos. Our car is a 2019 and it seems this is a known issue to the vehicle for the model years prior. We are unable to get it back into place. We will need to replace the headrest which is over $600 and there was no reason it even should have deployed.

Headrest on driver's side just "exploded" open while we were just sitting in our driveway. It hit the back of my head and made a very loud sound. It could possibly have caused an accident if we were driving at the time. Local Jeep dealer says this is not covered by an ordered warranty extension although other similar older vehicles with this same issue are covered. Estimated cost of repair by the dealer over $800.

Recall 24V-838 has been open on my vehicle since November 2024. I have contacted multiple dealerships and they have no updates on when parts will be available to complete the recall. Possible issues related to the recall pose serious safety concerns.

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal grinding sound. The electronic stability control (ESC), traction control, and check engine warning lights were illuminated. Additionally, the brake lights illuminated while the vehicle was turned off. The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. The dealer informed the contact that parts were not yet available for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

Car makes loud humming noise when accelerating and safety break go off for no reason when backing up or parking . I try put gas’s but it doesn’t let me keep the nozzle in . Gas’s light always going off

Cylinder head gasket(s) has a leak. It limited my ability to speed up and keep up with traffic in a timely manner, requiring me to put on hazards forcing others to navigate around me causing a backlog of traffic and other potential hazards. I have had inspected by two different auto repair shops and both came to the same conclusion, they have also told me that they have seen this issue on the same make and model of my car and other surrounding years of the same make and model quite a bit. check engine light came on, and there was a sensor warning on the dash the day of the problem cropping up. Per the repair shops either this issue has been silently present in my car for some time or the leak in it is very aggressive due to the remaining volume of oil in my engine.

Well maintained and properly serviced car. Never had any issues. While driving out of town, 4hrs into the drive the electrical system went haywire. Error messages began cycling through on the driver panel - stability control lights, service air bag system, engine light comes up, and service bag system, after which the car loses total power. After pulling onto the side of the road, I placed car in park, and attempted to restart and it would not power on. All lights are working but the vehicle will not start - it makes starting sound but won’t power on. After trying for about 30 minutes, the ac blower pop on, which was strange b/c the car was powered off. The car starts and is driven about a mile and the same thing happens all over. After trying another hour it starts again and drives another 2 hrs to my destination (at this time the radio and ac was powered off.) I chose to leave it off as I didn’t want anything to stop vehicle since it was running. Upon arriving to my destination a mechanic looked at it and said the electric systems stopped communicating and he reset it. The vehicle drove around town, a fee miles here and there, seemingly fine. When I put it back on the highway to return home the next day, the problem started all over again. We ended up stranded on the side of the highway yet again and after about 20 minutes, the car started up. We were able to drive to the nearest gas station at which time I attempted to turn the car off, thinking that maybe that would help to reset it. At this time the vehicle would not turn off. The front windows were not operating. The windshield wipers would not come on. It just so happened to be raining heavily, and I had to drive in the rain with no windshield wipers. Next, all the instruments went down. Gas hand went to E, even though there was over 200 miles of gas. The blind spots warning lights lit up and remained lit, the car appeared to want to lose power, would putter but remained on. Made it home and car powered off.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the rear windshield shattered prior to opening the liftgate. The contact stated that at the time of the failure, the vehicle was parked, and the rear defroster was activated. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the rear windshield was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 53,800.

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while the vehicle was started and parked, stationary, or being driven, the vehicle was losing traction control. The check engine, the traction control, and the ABS warning lights were illuminated. The vehicle was driven to an independent mechanic to be diagnosed. The independent mechanic diagnosed the vehicle with battery failure. The two batteries were replaced; however, the failure persisted. The ABS feature was disabled; however, the warning light was intermittently illuminated. The failure mileage was approximately 84,000. VIN tool confirms parts not available.

Loud creaking sound coming from both front tire areas when driving low speeds and turning the wheel. I took the vehicle to the shop and they could not identify where the creaking noise was coming from. There’s no knocking or shaking in the steering column. It sounds like it’s the shocks/ suspension in both front tires.