I am currently operating this vehicle as a rental car and have encountered a severe visibility and safety hazard caused by the design of the Front Passenger Interactive Display on the dashboard. The specific angle, slant, and glossy finish of this screen act like a mirror, redirecting intense, blinding sunlight directly into the occupants' eyes depending on the sun's position, creating an immediate crash hazard. Incident 1 (Driver Blindness): Earlier yesterday, while driving northbound on [XXX] through [XXX] and into [XXX], the sun was positioned in the southeast. The sunlight entered the passenger side, struck the slanted passenger screen, and bounced directly into my eyes as the driver. The blinding glare was so sudden and severe that it completely obstructed my forward visibility, forcing me to slow down suddenly on the interstate to avoid a collision. Incident 2 (Passenger Blindness): Later in the day, at approximately 4:40 PM Central Time, with the sun shifting to the west, the hazard flipped. The sunlight struck the screen at the opposite angle, bouncing intense glare directly into the front passenger's eyes, blinding them. Because this is an inherent hardware design and orientation flaw of the physical screen, the occupants cannot adjust or tilt the display to eliminate the reflection. It creates an ongoing, dangerous distraction and temporary blindness for whoever is sitting in the path of the reflected light. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- NHTSA ID
- 11767238
- Incident
- Sep 26, 2026