Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2011 Jeep Wrangler submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Hood latches failed 3 days after vehicle purchase. Hood blew into the windshield obstructing my view at highway speeds. Dealership claims they are not responsible for damages as the vehicle was sold as is, but states the vehicle passed safety inspections and was able to be driven on public roads. Insurance company is currently investigating. No warning lamps upon incident.
(1) Since October, I have had airbag failure in my Wrangler Rubicon. The failure is the 2nd time for the same defective parts. Jeep has failed to repair/replace the parts. I've been waiting for two months. I cannot drive with no airbags. It's a death sentence and SUICIDE to drive without airbags. There is a recall on this same defect issue, yet Jeep has continued to ignore this issue. (2) Jeep repaired a recall on my sidemirror defrosters a few years ago. After their repair, the defroster never worked again. (3) My heated seats failed to work, due to known defects. I've been without the deated seats for more than 2 years now! Jeep refuses to fix their defects.
HEATED SEATS NOT WORKING PROPERLY. OVERHEATING ON OCCASION WITH SMELL OF "BURNING" PLASTIC, AND NOT HEATING ON OTHER OCCASIONS.
I WAS DRIVING DOWN THE ROAD GOING 55 MPH AND A HUGE GUST OF WHITE SMOKE CAME THRU THE DASH VENT SYSTEM SO I PULLED OVER AND GOT OUT OF MY JEEP SAHARA AND NOTICED A BIG MASS OF WHITE SMOKE COMING OUT FROM UNDER THE HOOD... 2 MINUTES LATER, FIRE STARTED AND WITHIN A COUPLE MINUTES MY WHOLE FRONT PART OF THE JEEPS ENGINE WAS ENGULFED IN FLAMES. THAN FROM THERE IT BURNED UP THE REST OF THE JEEP.. THIS VEHICLE WAS COMPLETELY DESTROYED IN A MATTER OF 10-15 MINUTES.. I WAS DRIVING ON A PAVED ROAD IN THE COUNTRY ..
I HAVE A 2011 JEEP WRANGLER. I HAVE HAD MY JEEP INTO THE DEALERSHIP FOUR TIMES SO FAR FOR A LEAKING ROOF. EACH TIME I GET IT BACK IT IS SUPPOSED TO BE FIXED AND THE PROBLEM IS WORSE. I PD THEM $1500. ON THE FIRST VISIT. THEY EVEN SENT IT BACK TO ME WET ONCE. IT HAS HAD SO MUCH WATER IN IT SO MANY TIMES I WONDER IF IT HAS MOLD. I HAVE HAD IT DETAILED AND DRIED SEVERAL TIMES, BUT WHAT ABOUT WHAT I CAN'T SEE, IN THE VENTS...EVERY TIME I TURN ON THE AC OR HEATER OR DEFROST AM I BLOWING MOLD SPORES ALL OVER AND THEN BREATHING THEM IN? IT HAS BEEN SO WET INSIDE AFTER A BAD RAIN I HAD CONDENSATION ON THE ROOF...INSIDE MY JEEP. EVERYTHING IN MY JEEP GETS WET, COATS, TOWELS, MAIL OR ANY PAPER, DAMP AND SOFT. IT SEEMS TO ME THAT THEY'VE KNOWN ABOUT THIS PROBLEM, BUT REFUSE TO TAKE RESPONSIBILITY FOR THEIR MANUFACTURING ERROR. HOWEVER THEY HAVE DISCONTINUED THE FREEDOM STYLE TOP. IT SEEMS LIKE A WAY TO GET OUT OF ACTUALLY RECALLING THE STYLE, THEY'LL JUST CALL IT DISCONTINUED. I AM SO DISAPPOINTED IN MY EXPERIENCES W/THIS, IN TOTAL THEY'VE HAD MY CAR FOR AT LEAST A MONTH, WORKING ON A WATER LEAK. SEEMS LIKE QUITE A BIT OF TIME, MY JEEP MUST HAVE LEAKS EVERYWHERE. I HAVE NEVER REMOVED ANY OF THE PIECES ON MY TOP, SO IT CAN'T BE THAT I'M NOT PROPERLY PUTTING THEM BACK ON. JEEP HAS CONTINUED TO MAKE MONEY BY CHARGING CUSTOMERS TO REPLACE SEALS, AND SENDING PEOPLE HOME W/A LEAK WORSE THAN WHEN THEY TOOK IT IN. I'VE ASKED THEM TO CLEAN THE INSIDE OF THE VEHICLE AND THE VENTS, I DON'T KNOW IF THOSE THINGS WILL HAPPEN AS IT IS IN THE DEALERSHIP NOW 9 DAYS THIS TIME AND DON'T KNOW WHEN I'LL GET IT BACK. THE FIRST YEAR I HAD MY JEEP THE PASSENGER DOOR POPPED OPEN WHILE I WAS DRIVING. I TOOK IT TO THE DEALERSHIP AND THEY REPLACED THE SEAL FREE OF CHARGE BECAUSE IT WAS DEFECTIVE. *TR
TL* THE CONTACT OWNS A 2011 JEEP WRANGLER. THE CONTACT STATED THAT THE DRIVER'S SEAT BELT FRACTURED WHILE THE CONTACT WAS SECURED IN THE DRIVER SEAT. THE CONTACT DISCOVERED THAT THE DRIVER SEAT MOUNT WAS ALSO FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SEAT BELT NEEDED TO REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS A 60,000.
TL* THE CONTACT OWNS A 2011 JEEP WRANGLER. THE CONTACT STATED THAT THE FRONT POWER DOOR LOCK MADE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE FRONT POWER DOOR LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.
I STARTED MY JEEP THIS MORNING IN MY DRIVEWAY WITH THE FACTORY REMOTE START, 10 MIN LATER I WALKED OUT OF MY HOUSE AND SAW FLAMES AND SMOKE COMING FROM MY DRIVERS SIDE DOOR. A CAR DRIVING BY HAD STOPPED AND CALLED 911. ANOTHER NEIGHBOR RAN OVER WITH A FIRE EXTINGUISHER AND WE WERE ABLE TO GET THE FIRE IN CONTROL BEFORE THE FIRE DEPARTMENT GOT THERE. THE DRIVER SIDE DOOR IS COMPLETELY DESTROYED AND MELTED, THE WINDOW IS GONE. THE ROOF, SEAT AND SURROUNDING AREA ARE ALSO DAMAGED. THE FIRE APPEARED TO HAVE STARTED SOMEWHERE IN THE DRIVER SIDE DOOR. I CALLED JEEP TWICE TODAY THINKING THEY WOULD BE CONCERNED AND RESPONSIVE, BUT I WAS TOLD IT WOULD BE 2-5 DAYS BEFORE THEY COULD HAVE SOMEONE COME OUT AND INSPECT THE CAR. IN THE MEANTIME I WAIT CARLESS...THANK GOODNESS MY 2 CHILDREN WERE NOT IN THE CAR WHEN IT HAPPENED. I DID SOME RESEARCH THIS EVENING AND FOUND THE EXACT SAME THING HAPPENED TO A COUPLE IN MONTREAL LAST JANUARY AND FOUND REPORTS OF THIS HAPPENING 2 OTHER TIMES WITH THE EXACT SAME MAKE, MODEL & YEAR JEEP. *TR
WHILE DRIVING ON A STRAIGHT ROAD, I SHIFTED IN MY DRIVER'S SEAT AND THE SEAT BACK COLLAPSED TO THE REAR SEAT. THIS CAUSED A MOMENTARY LOSS OF CONTROL OF THE VEHICLE. I ATTEMPTED TO RAISE THE SEAT BACK WITH THE RECLINER MECHANISM. THIS ALLOWED ME TO SIT UP IN A HIGHLY RECLINED POSITION (WHEREIN MY ARMS WERE STRETCHED TO THE MAXIMUM IN ORDER TO DRIVE THE REMAINDER OF MY TRIP). I DIDN'T DRIVE THE VEHICLE THE NEXT DAY. I REPORTED THIS SITUATION TO MY DEALER THE NEXT DAY (FEBRUARY 10) FOR CORRECTION (ALTHOUGH I HAD PREVIOUSLY REPORTED THIS SAME CONDITION AROUND APRIL OF 2011 AND WAS TOLD THAT NO PROBLEM COULD BE FOUND). THE DEALER SERVICE DEPARTMENT INVESTIGATED AND FOUND THAT THE RECLINER MECHANISM WAS BROKEN AND REQUIRED REPLACEMENT. THEY SUGGESTED THAT I PUT SOMETHING BEHIND THE SEAT TO KEEP IT FROM FALLING BACK INTO THE REAR SEAT WHILE THE PART WAS ORDERED. I WAITED A WEEK (FEBRUARY 17) WITH NO RESPONSE FROM THE DEALER, I VISITED THE LOCATION AND WAS TOLD THAT THE PART HAD TO COME FROM THE SEAT VENDOR AND AN EXPRESS REQUEST WAS PLACED ON THE ORDER FOR IMMEDIATE SHIPMENT. TODAY (FEBRUARY 23) I WAS CONTACTED BY THE SERVICE REPRESENTATIVE AND INFORMED THAT THE AN ETA FOR THE REPLACEMENT PART WAS NOT AVAILABLE AND FOR ME TO CONTACT CHRYSLER DIRECTLY FOR THEIR INTERVENTION. SINCE THIS IS A SAFETY SITUATION WHERE THE SEAT COULD UN-EXPECTEDLY COLLAPSE AND THE DEALER NOT TAKING ANY OTHER ACTION FOR MY SAFETY, IT IS A STRONG CONCERN THAT THIS COULD HAPPEN TO OTHERS AND HAVE A TERRIBLE RESULT. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .