2021 Keystone Alpine Problems

Bent/broken frame. We are stranded in Northern CA. The unit is available for inspection. This RV is not safe to be on the road. The insurance company told is that it is non-drivable. See our story below: We have a 3 year old Keystone Alpine 5th Wheel. The frame is bent and cross members are broken. We do not know how it happened. There has been no accident, collision, we didn't run over anything that we recall, no sharp turns or anything that we can recall that would have caused this. We have reached out to Keystone. I literally had to call them and email them every day for 2 months to try to get any kind of answer. They came back and said that the problem is not theirs. That the issue must have happened due to impact. We have reached out to Lippert (again, will never buy an RV with a Lippert frame again and yes, I know they provide the largest percent of frames to the RV industry but there are also a lot of issues with the frames. Most people sign NDA's to get their problem settled. I probably would have settled for that just to get back on the road). They said they will not cover the issue since they believe there had to be some sort of impact. We have Progressive Insurance. They said they will not cover the issue since they do not see signs of impact and classify the issue as normal wear and tear. On a 3 year old RV that we bought brand new? Really? It took an unreasonable amount of time for them to get us answers as well. Meanwhile, we have been stranded for 3.5 months waiting for the 3 companies above to get us answers. The amount of time I have spent trying to get this resolved is beyond ridiculous.

On or about August 2021, the front frame flexed, causing the body to crack from both front slides lower forward corners going forward. Camper was taken to RVOutlet in Longs SC (now Blue Compass RV)to be repaired in September of 2021. The front frame section was found to be cracked, and was repaired per Keystone TSB procedures, repairs completed in February 2022. These repairs are documented by Keystone, however, I do not have a copy of the repair invoice as the dealer was sold and the computer systems changed, as I was advised I could not get a copy of the repair invoice. This was the first long trip, over 300 miles, the unit had been on, and the frame failed, has not shown any issues thus far after repairs.

All four brakes wore out pads and damaged the drums in under 1360 miles. The trailer frame shop where I had new brakes installed (Smiley's Pro Services, 920 W Pearl Jensen Way, LA Conner WA 98287-4720. Ph # 360-466-3629. Invoice #74287) said they had seen this happen to two other trailers in the previous month. The replaement brakes were installed in November 2021. The brakes that failed are DEXTER "NEV-R-ADJUST." PART#4376973, SR#612563828 and SR#61256382? Trailer is a 2021 Keystone Alpine Model 3220RL Fifth Wheel. I have the brakes that failed.

The contact owns a 2021 Keystone Keystone RV. The contact received notification of NHTSA Campaign Number: 22V726000 (Equipment) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

My husband and I purchased a 2021 alpine Keystone 3712 KB fifth wheel on June 2, 2021 around the end of Aug 2021. We left to Oregon for our vacation. Around the first part of September 2021 our trailer started showing signs of issues. We put it in the camper world in Eugene OR and found out that it had front structural damage where they tore out all the the foam off the front goose neck & replaced it with tongue in groove wood. In November 2021 we were finally able to bring the trailer back to Utah. On our way home. We blew two driver side tires simultaneously. It caused thousands to repair. I spoke with a tire specialist. He looked at the tires and said they weren’t even rated for us to load our trailer up with water and all the essentials that are required to camp We were told at the KOA by people that worked for those companies that we should’ve replace the tires we didn’t believe them of course because we just bought it and put $104,000 into this RV only to regret not listening to the people that were once employed for these companies in music it was a defect or problem. Since that time we’ve had the trailer in the RV repair shop more than we’ve even been able to enjoy it over the last two years I believe we’ve only used it a total of five times and every time there has been a problem where it’s had to been returned to the repair shop. We are now having issues again where the front coach is starting to make a scene and cracking noises it’s the same thing that happened the first time when we had the front structural damage we don’t get any help from Parris RV in Salt Lake City or from Keystone only to be told to go through warranty . I feel like this is unfair for us to put this much money into something that we wanted to enjoy and have not been able to do so for over two years . There are many more issues that are going on with this RV but I don’t believe I have enough characters to tell you everything.