RoadVitals

2022 Keystone Arcadia

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jul 13, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest May 26, 2023
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2022 Keystone Arcadia, most frequently naming the body & structure and brakes categories. 4 safety recalls have been issued covering this model year; and 5 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure150.0%
  • Brakes150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
23V376000

STRUCTURE

May 26, 2023
632 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2021-2023 Arcadia travel trailers. The backer board behind the cabinet for the wardrobe may not have been installed during production.
The risk: A missing backer board may cause the wardrobe slide room to extend out of the opening, increasing the risk of injury.
The remedy: Dealers will inspect and if necessary, install steel brackets to stop the slide room when opening, free of charge. Owner notification letters were mailed July 16, 2023. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 23-444.
Keystone RV CompanyManufacturer number 23-444View on NHTSA.gov
22V208000

ELECTRICAL SYSTEM; EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Mar 31, 2022
569 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2022 Alpine, Impact, Arcadia, Avalanche, Fuzion, and Passport travel trailers, equipped with a 50-amp shore power inlet. The power inlet lug bolts may have been manufactured with excessively hard metal, preventing them from being tightened properly and resulting in a loose wiring connection.
The risk: Loose wiring can cause an electrical arc or short, increasing the risk of fire.
The remedy: Dealers will inspect and replace the power inlet, as necessary, free of charge. Owner notification letters were mailed May 11, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-428.
Keystone RV CompanyManufacturer number 22-428View on NHTSA.gov
22V144000

ELECTRICAL SYSTEM; EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:WIRING

Mar 11, 2022
39,240 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2022 Keystone Arcadia, Carbon, Alpine, Avalanche, Cougar, Fuzion, High Country Montana, Hideout, Impact, Montana, Outback, Passport, Raptor, Springdale, and 2021-2022 Sprinter and Bullet fifth wheel and travel trailers. The solar controller may be incorrectly wired, causing certain components and safety alarms, such as carbon monoxide and propane gas detectors, to become inoperable.
The risk: Inoperable safety alarms increase the risk of injury.
The remedy: Dealers will inspect voltage readings and correct the wiring as necessary, free of charge. Owner notification letters were mailed May 2, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-423.
Keystone RV CompanyManufacturer number 22-423View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structureBrakes
Filed Jul 13, 2023

The rear wall developed a gap shortly after delivery. RV was brought back to dealer for a repair. The repair from dealer was to caulk the gap. This is insufficient as the wall is not attached at the bottom to the frame. This defect renders the rear wall incapable of using the storage above the couch as the wall can not hold the weight and there for pulls away from the bottom of the trailer causing the gap. The brakes are electrically defective as they used non water proof connectors to wire the brakes. The brakes failed in a rain storm.

NHTSA ID
11532011
Incident
Sep 17, 2022

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

KSB-220630

This process describes the repair of In-Wall slide systems that have become inoperable on one or both sides. It has been determined the vehicles in this KSB population may have been manufactured with an In-Wall Slide-Out System that may have a damaged guide shoe in the slide mechanism.

23-445

STRUCTURE

It has been determined that on certain rear living room models the rear wall is attached at the roof, and sidewalls, but may not be properly attached to the floor. The remedy is to move the sofa away from the rear wall; add aluminum angle to properly attach the rear wall to the main floor.

KSB-220630

EQUIPMENT; STRUCTURE

Revised repair instructions. This process describes the repair of In-Wall slide systems that have become inoperable on one or both sides. It has been determined the vehicles in this KSB population may have been manufactured with an In-Wall Slide-Out System that may have a damaged guide shoe in the slide mechanism.

KSB-220630

EQUIPMENT; STRUCTURE

This process describes the repair of In-Wall slide systems that have become inoperable on one or both sides. It has been determined the vehicles in this KSB population may have been manufactured with an In-Wall Slide-Out System that may have a damaged guide shoe in the slide mechanism.

21-415

EQUIPMENT:APPLIANCE:AIR CONDITIONER

It has been determined that some Arcadia units have A/C ducts that are improperly installed into the return air portion of the opening for the rear A/C, and the rear A/C thermostats were not wired properly.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Keystone Arcadia by model year
YearComplaintsRecallsInvestigationsIssue Index
2026000—
2025010—
2024000—
2023010—
2022Viewing140—
2021510—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.