RoadVitals

2014 Keystone Cougar Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Aug 3, 2018
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since May 17, 2016

What this page shows

Our database holds 4 NHTSA owner-reported complaints for the 2014 Keystone Cougar. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–4 of 4

Body & structure
Filed Aug 3, 2018

WAS DRIVING ON 10 FREEWAY IN CALIFORNIA WAS MOTIONED BY A PASSING CAR THAT WE HAD A PROBLEM WITH SPARE TIRE ON THE BACK OF OUR RV FIFTHWHEEL. WHEN WE PULLED OVER THE SPARE TIRE WAS NEARLY ON THE GROUND. THE BUMPER WHICH HOLDS THE SPARE TIRE HAD BASICALLY RIPPED AND WAS PEELING AWAY( FROM THE WELDS )AND WAS JUST BARELY HOLDING ON. WHEN WE BOUGHT THE FIFTHWHEEL (BRAND NEW, NOT USED) WE DID NOT ADD OR CHANGE ANYTHING. WE FOUND RECALLS ON THIS EXACT THING,BUT WHEN NOTIFING KEYSTONE ALL THEY WOULD SAY WAS IT WAS OUT OF WARRANTY AND RECALL NOT GOOD ON OUR YEAR. I ASKED SEVERAL TIMES FOR SOMEONE HIGHER UP TO TALK TO BUT WAS NOT GIVEN ANY INFORMATION. THIS BICYCLE RACK/ BUMPER WAS INSTALLED BY FACTORY AND WAS RECALLED ON 2008,2010,2012 MODELS. THIS COULD HAVE CAUSED A MAJOR ACCIDENT ON A VERY BUISY FREEWAY AND KEYSTONE IS NOT INTERESTED IN HELPING WITH THIS PROBLEM

NHTSA ID
11115549
Incident
Jul 27, 2018
BrakesElectricalExterior lighting
Filed Jul 18, 2016

THE ELECTRIC BRAKES HAVE A VERY FLIMSY CONNECTION BEHIND EACH BRAKE PLATE. A VERY SMALL WIRE IS EXPOSED TO THE ELEMENTS. IN OUR CASE, SOMETHING BROKE THE WIRE AND THE BRAKES FAILED. KEYSTONE HAD THEIR DEALER REPAIR THE WIRE TO ITS ORIGINAL FLIMSY STATE. A FEW MONTHS AGO THE TRAILER BRAKES WERE IRRATIC (UNRELIABLE). I TOOK THE TRAILER TO REPAIR FACILITY. IN SEARCHING FOR THE PROBLEM, THEY DISCOVERED THAT THE RUBBER GASKET ON ALL FOUR INNER GREASE SEALS WERE SEVERELY DAMAGED BECAUSE THEY WERE UNDERSIZED. IF THE GREASE ISN'T CONTAINED IN THE BEARINGS, EVENTUALLY THE WHEELS WILL FALL OFF. PICTURES ARE ATTACHED. THE HEAT IN THE INTERIOR LIGHTS HAS ALWAYS BEEN OF CONCERN. PICTURES OF A PARTIALLY MELTED LIGHT BULB AND LENSES ARE ATTACHED. VARIOUS ARTICLES SAY GLASS WILL MELT AT 900F ISN'T A 900F A FIRE HAZARD. I REPLACED THE BULBS WITH LED'S WHICH WAS A SIMPLE PROCESS. I WROTE TO THE PRESIDENT OF KEYSTONE. HE SAID THE DIRECTOR OF OWNER RELATIONS CALL ME; SHE THE CONDITIONS I REPORTED WERE NORMAL AND THAT KEYSTONE WOULDN'T PARTICIPATE IN FIXING THESE ISSUES NOR REIMBURSE ME FOR FIXING THESE PROBLEMS.

NHTSA ID
10885443
Incident
Jul 1, 2015
Mileage
5,000 mi
Other / unspecified
Filed Jun 22, 2016

TL* THE CONTACT OWNS A 2014 KEYSTONE COUGAR RV. WHILE DRIVING 65 MPH, THE AWNING MOTOR DETACHED. THE RV WAS TAKEN TO AN RV DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 08/17/16*LJ THE CONSUMER WAS INFORMED THERE WAS A RECALL. HOWEVER, HIS UNIT WAS NOT INCLUDED. UPDATED 08/22/16.*JB

NHTSA ID
10875842
Incident
May 31, 2016
Exterior lighting
Filed May 17, 2016

WE HAVE A 2014 COUGAR FIFTH WHEEL- MODEL 29RET THE HEAT IN THE INTERIOR LIGHTS HAS ALWAYS BEEN OF CONCERN. SO, I ORDERED LED REPLACEMENTS FOR THE 921 BULBS YOUR INSTALLED. UPON INSPECTION (SEE PICTURES) YOU'LL SEE THAT SOME OF THE ORIGINAL 921 BULBS ARE DISFIGURED BECAUSE OF THE EXCESSIVE HEAT AND ONE OF THE LENSES HAS BEEN DEFORMED. IT HAS TO TAKE A LOT OF HEAT TO MELT A LIGHT BULB. THIS HAS TO BE A FIRE HAZARD.

NHTSA ID
10865339
Incident
Dec 16, 2015

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .