RoadVitals

2021 Keystone Fuzion Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Nov 17, 2024
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Jul 1, 2021

What this page shows

Our database holds 3 NHTSA owner-reported complaints for the 2021 Keystone Fuzion. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–3 of 3

Body & structure
Filed Nov 17, 2024

3/24 Fuzion 5th wh annual warranty inspection was completed. 4/24 bedroom slide out frame came loose from slide while in TX. we were able to make temp repairs & returning home contacted manufacturer regarding what we thought was structural issue. Keystone denied coverage, scheduled out of pocket repair with local dealer. Dealer quoted estimate, we delivered unit, they failed to even start repairs after 2 wks as promised. so far the temp repair was holding, but contacted Keystone to schedule them to repair. They were booked for months but referred us to Affinity RV in Goshen IN. Last week we delivered the unit for repair , they discovered flex frame damage outside & inside the unit. Affinity indicated many other units with same issues and would contact Keystone to cover the repairs - removing front cap, rewelding the cracks in frame and reinforcing the structure of the slide out & front cap area. the slide out is a small closet unit, not even a heavy full size slide. Affinity was very helpful & informative despite uncovering more issues than we originally thought. We are filing a report with NHTSA as we are not the only consumers with flex frame issues with a Lippert frame. This repair may cost thousands of dollars if the manufacturer does not cover this. we have seen many reports on line, of possible law suits with Lippert and manufacturers of RV's with this same problem. We're very frustrated and angry this unit has more extensive damage & only 3 years old. Affinity RV has all pictures & measurements of damage and faulty workmanship for repairs

NHTSA ID
11625761
Incident
Mar 26, 2024
Body & structure
Filed Jan 12, 2022

The contact owns a 2021 Keystone Fusion RV. The contact stated that he noticed that the external sidewall had a crack that had originated from the front slide. The RV was taken to a dealer who diagnosed the failure as a normal crack and installed silicone in the crack. The contact stated that as the crack had significantly expanded, the vehicle was taken to a second dealer; Campers Inn RV of Raleigh (1501 Outlet Center Dr, Selma, NC 27576) who was advised as the first dealer. The dealer patched the crack, but the failure persisted. The contact stated that the crack had significantly expanded. The RV was taken to a third dealer; Northgate RV Center-Ringold (442 Candy Ln, Ringgold, GA 30736) and the RV was diagnosed with a fractured frame. The manufacturer was notified of the failure and informed the contact that they would cover the cost of the repair. The vehicle was not yet repaired. The failure mileage was approximately 2,100.

NHTSA ID
11447187
Incident
Feb 15, 2021
Mileage
2,100 mi
Suspension
Filed Jul 1, 2021

The contact owns a 2021 Keystone Nexus Viper. The contact stated that while hauling the water and gas tank, the weight caused the suspension and the frame to bend since the Gross Vehicle Weight rating was incorrect. The vehicle was taken to a local dealer where it was diagnosed with nothing needing to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and informed the contact that the vehicle performed as designed. The contact received no further assistance. The failure mileage was 500.

NHTSA ID
11423066
Incident
Oct 12, 2020
Mileage
500 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .