Other / unspecified
Filed Jul 13, 2016
No narrative was included with this report.
- NHTSA ID
- 10884686
- Incident
- Jul 13, 2016
- Mileage
- 6,000 mi
2011 Keystone Springdale Owner Complaints
Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Jul 13, 2016
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Nov 6, 2012
What this page shows
Our database holds 2 NHTSA owner-reported complaints for the 2011 Keystone Springdale. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaints, most recent first
Showing 1–2 of 2
Powertrain (other)SuspensionTires & wheels
Filed Nov 6, 2012
2011 KEYSTONE SPRINGDALE TRAVEL TRAILER. CONSUMER WRITES IN REGARDS TO TIRES AND AXLE ASSEMBLIES *TGW THE CONSUMER STATED THE TIRES AND AXLE ASSEMBLIES WERE NOT ADEQUATE FOR THE SPECIFIED LOADS. WITH LESS THAT 20,000 MILES OF HIGHWAY TRAVEL, BOTH AXLE ASSEMBLIES AND ALL FOUR TIRES FAILED. THE CONSUMER BELIEVED KEYSTONE SHOULD BE HELD RESPONSIBLE TO REPLACE OR REPAIR THE AXLE ASSEMBLIES TO ADEQUATELY SUPPORT THE ADVERTISED LOAD, AND REIMBURSE FOR THE REPAIRS THAT WERE ALREADY MADE WHICH WERE CAUSED BY THE DESIGN OR MANUFACTURING ERROR AS WELL AS PROVIDE AN ADDITIONAL WARRANTY. THE REPAIR SHOP PROVIDED THE CONSUMER WITH A REPAIR ESTIMATE FOR $1,269.37 TO REPLACE THE REMAINING SPRING AND REPAIR THE WHEEL WELL DAMAGE. ON JULY 25, 2012 ALL FOUR TIRES WERE EXCESSIVELY WORN ON THE OUTER EDGES OF THE TREAD, TO THE POINT THAT THE STEEL CORD WAS EXPOSED. ON AUGUST 12, 2012, THE WHEEL BEARING ON THE FRONT AXLE ON THE LEFT SIDE OF THE TRAILER FAILED. WHILE HAVING THE WHEEL BEARING REPAIRED, ADDITIONAL PROBLEMS WERE FOUND. THE REAR LEAF SPRING WAS BROKEN OFF APPROXIMATELY FOUR INCHES FROM THE REAR SHACKLE, WHICH CAUSED THE TRAILER TO SETTLE ON THE LEFT SIDE, AND IT ALSO CAUSED THE TIRES TO DAMAGE THE TOP OF THE WHEEL WELL. THE SECOND LEAF ON THE LEFT FRONT SPRING, WAS BROKEN OFF, APPROXIMATELY FIVE INCHES FROM THE EQUALIZER, AT THE POINT OF THE CONNECTING BAND. THE LEFT SIDE EQUALIZER BUSHINGS SHOWED EXCESSIVE WEAR. THE UNDERSIDE OF THE WHEEL WELL ON THE LEFT SIDE SHOWED CONSIDERABLE DAMAGE EXTENDING THROUGH THE PROTECTIVE COVERING AND INTO THE INSULATION. THE PLASTIC FENDER SKIRT ON THE LEFT SIDE WAS DAMAGED. THE FRONT AND REAR LEFT SPRINGS ON THE RIGHT SIDE WERE FLATTENED. THE RIGHT SIDE EQUALIZER BUSHINGS SHOWED EXCESSIVE WEAR AND THE UNDERSIDE OF THE WHEEL WELL ON THE RIGHT SIDE SHOWED DAMAGE INTO THE PROTECTIVE COVERING.
- NHTSA ID
- 10483041
- Incident
- Jul 25, 2012
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints, published verbatim
Data on this page last refreshed .