RoadVitals

2013 Keystone Sprinter Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Apr 25, 2025
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Oct 1, 2015

What this page shows

Our database holds 2 NHTSA owner-reported complaints for the 2013 Keystone Sprinter. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–2 of 2

BrakesOther / unspecified
Filed Apr 25, 2025

The contact owns a 2013 Keystone Sprinter equipped with the original Dometic Refrigerator, Model Number: DM2652RBX, Serial Number: 24595696. The contact stated that while parked and occupying in the RV, the contact discovered that the refrigerator was not cooling as intended, causing the food to spoil. The contact immediately unplugged the refrigerator, refilled the propane and the refrigerator failed to work as intended. The contact also stated that brakes for the trailer was inoperable. The contact stated that the cause of the failure had not been determined by a dealer or independent mechanic. The manufacturer was notified of the failure; however, no assistance was offered.

NHTSA ID
11656794
Incident
Mar 22, 2025
Suspension
Filed Oct 1, 2015

SPRING HANGERS, FRONT AND REAR, ON THIS MODEL FIFTH WHEEL RV ARE NOT SECURELY ATTACHED TO STRUCTURAL MEMBER OF VEHICLE. FOR WHATEVER REASON AN EIGHT FOOT (APPROX) PIECE OF TWO INCH 16 GAUGE (THIN) STEEL SQUARE TUBING HAS BEEN WELDED TO THE BOTTOM OF THE FRAME MEMBER ON EACH SIDE OF THE VEHICLE. THE SPRING HANGERS (FRONT RIGHT AND LEFT AND REAR RIGHT AND LEFT AND BOTH RIGHT AND LEFT CENTER) ARE THEN WELDED TO THIS THIN SQUARE TUBING NOT THE FRAME. THE HANGERS ARE OF MUCH THICKER MATERIAL. WHAT I KNOW CAN AND DID HAPPEN WAS THAT THE RIGHT SIDE REAR SPRING HANGER TORE LOOSE FROM THIS HAPHAZARD CONFIGERATION. THIS RESULTED IN THE RIGHT SIDE REAR TIRE AND WHEEL BEING NOT DIRECTLY CONNECTED TO THE RV. THIS ALLOWED THAT TIRE TO TURN SIDEWAYS TO DIRECTION OF TRAVEL. RESULT WAS NEAR LOSS OF CONTROL OF TOW VEHICLE AND DAMAGE TO VARIOUS OTHER PARTS OF THE RV. THE VEHICLE WAS NOT MOVABLE OR EVEN TOWABLE UNTIL THE FAILED SPRING HANGER SUPPORT WAS WELDED BACK IN PLACE (TO THE SAME THIN TUBE THAT HAD ALREADY FAILED) THIS FAILURE OCCURRED TO ME YESTERDAY AM HAS IT WAS BEING TOWED SOUTH ON US 67 AT APPROX 55 MPH

NHTSA ID
10779005
Incident
Sep 30, 2015
Mileage
12,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .