RoadVitals

2011 Keystone Summerland

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jul 20, 2011
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Oct 5, 2010
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2011 Keystone Summerland, most frequently naming the electrical category. 1 safety recall has been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
10V478000

EQUIPMENT

Oct 5, 2010
5,459 units potentially affected
The defect: KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2011 RECREATIONAL VEHICLES EQUIPPED WITH ATWOOD 35 SERIES RANGE OVENS. A POTENTIAL EXISTS FOR A SMALL FRACTURE WITHIN THE LINE DELIVERING GAS TO THE OVEN CAVITY BURNER. SUCH A FRACTURE MAY CAUSE PROPANE GAS TO LEAK FROM THE LINE.
The risk: A PROPANE LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE AND/OR EXPLOSION CAUSING PROPERTY DAMAGE AND/OR PERSONAL INJURY.
The remedy: DEALERS WILL ISOLATE AND PERFORM A DROP PRESSURE TEST ON THE OVEN SUPPLY TUBE AND IF THE TUBE LEAKS IT WILL BE REPLACED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2010. OWNER MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
KEYSTONE RV COMPANYManufacturer number 10-148View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Electrical
Filed Jul 20, 2011

ON 15 JULY 2011 WE PURCHASED A NEW 2011 KEYSTONE SPRINGDALE SUMMERLAND 303BHS TRAVEL TRAILER FROM BECKLEYS CAMPING CENTER IN THURMOND, MD. DURING WALK-THRU AT BECKLEYS SHOP THE A/C WAS NOT OFF SO WE TURNED IT ON & THE CAMPER POWER SHUT OFF. OUR SALES REP RESET THE POWER UNDER THE SINK & TURNED THE A/C ON & IT POPPED OFF AGAIN. THIS OCCURRED A FEW TIMES & OUR SALES REP INDICATED THEY HAD A LOT OF STUFF PLUGGED INTO THE SHOP AND THAT COULD BE CAUSING IT LEAVING US TO BELIEVE IT SHOULD BE FINE. WE BROUGHT THE UNIT HOME. AT HOME WE HAVE A 120 VOLT 30 AMP RV OUTLET. WE HAD OUR OLDER '05 CONQUEST CAMPER PLUGGED IN THE DAY BEFORE SO WE KNOW THE OUTLET IS WORKING. WE PLUGGED THE NEW CAMPER IN & TURNED ON THE A/C & IT POPPED OFF THE ELECTRIC IN THE WHOLE CAMPER IMMEDIATELY, SO WE REPEATED STEPS AS WE DID AT THE DEALERSHIP. THE 3RD TIME OF TURNING THE POWER BACK ON IN THE CAMPER THERE WAS A POP & SMOKE ROLLED FROM THE TV, MICROWAVE & UNDER THE COUNTER WHERE THE CONVERTER WAS. WE RETURNED THE CAMPER TO THE DEALERSHIP & INFORMED THAT KEYSTONE SAID IT WAS "OUR" FAULT, NOT A MANUFACTURER DEFAULT THEREFORE MANUFACTURER WARRANTY WILL NOT COVER DAMAGE (TV, MICROWAVE, & CONVERTER). THIS IS A MANUFACTURER POWER PROBLEM WHICH COULD CAUSE A FIRE & KILL PEOPLE BUT KEYSTONE BLEW US OFF & SAID FOR US TO TELL THE DEALERSHIP THAT WE ARE USING A COMMON HOUSEHOLD PLUG, BUT REST ASSURED, WE ARE NOT. WE HAVE A 120 VOLT 30-AMP RV PLUG. KEYSTONE REFUSES TO TAKE RESPONSIBILITY FOR THEIR FACTORY FAULTY FIRE HAZARD. EVEN THE SERVICE MGR, [XXX], AT THE DEALERSHIP WHERE WE BOUGHT THE RV SAID IT APPEARS AS THOUGH THIS IS A MFR FAULTY EQUIPMENT PROBLEM & SHOULD BE COVERED BY KEYSTONE & HE HAS BEEN TRYING TO RESOLVE THE ISSUE WITH KEYSTONE TO NO AVAIL. THERE IS A POSSIBILITY, AS FAR AS WE ARE CONCERNED, THAT THE CAMPER WILL BURN TO THE GROUND WITH MY CHILDREN INSIDE. NOT ONLY SHOULD KEYSTONE BE RESPONSIBLE FOR FIXING THE CONVERTER & OTHER DAMAGE, THEY SHOULD RECALL THE CAMPERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A

NHTSA ID
10413864
Incident
Jul 15, 2011

Compare model years

Complaint and recall counts across every year of this model

Keystone Summerland by model year
YearComplaintsRecallsInvestigationsIssue Index
2019030—
2018030—
2017020—
2016120—
2015000—
2014020—
2013010—
2011Viewing110—
2009010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.