2023 Kia K5 Driver assistance Problems

I am filing this complaint regarding Kia America’s handling of a safety recall and repurchase of my 2023 Kia K5 GT-Line (VIN: [XXX]. I purchased this vehicle used on XXX, and financed it through Capital One. After taking my vehicle to an authorized Kia dealership for the fuel tank valve safety recall, I was informed that my vehicle was unsafe to drive and could not be repaired. The dealership advised me that Kia would be repurchasing the vehicle. Kia has offered to buy back the vehicle, but the settlement being offered does not appear fair under the circumstances. Although Kia has determined that my vehicle is unsafe and unrepairable due to a manufacturer safety defect, I have only been provided with 15 days of rental vehicle coverage while Kia’s own repurchase letter states that the process may take 60 to 90 days to complete. This could leave me without transportation through no fault of my own. Additionally, Kia has refused to reimburse my $4,000 down payment or provide any additional compensation related to the loss of use of my vehicle. Their offer also includes a substantial mileage deduction under certain options, despite the fact that this repurchase is the result of a manufacturer safety defect rather than a voluntary sale or trade-in. I requested written clarification regarding my settlement options, rental coverage, loan payoff, and reimbursement of my expenses. Rather than answering my questions, Kia responded only that the offer was “firm” and compliant with Florida law, without addressing the specific concerns I raised. I am requesting that this matter be reviewed to determine whether Kia is handling this safety recall and repurchase fairly and whether consumers whose vehicles are deemed unsafe and unrepairable should receive adequate transportation assistance and fair compensation while waiting for the manufacturer to complete the repurchase process. I respectfully request assistance in reviewing Kia America’s handling this case. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA

NHTSA ID

11752242

Incident

Jul 9, 2026

The contact owns a 2023 Kia K5. The contact stated that while driving at approximately 5 MPH and approaching a stop sign exiting a parking lot, as the contact depressed the brake pedal to stop for a commercial truck stopped at the exit, the "collision warning" illuminated. The contact stated that the brake pedal went soft and depressed to the floorboard. The contact stated that he crashed into the rear of the truck. The contact stated that there was a slight dent in the metal frame of the truck. The contact stated that his vehicle's front grill and both headlight housings were crushed. The contact stated that the hood was crumpled back towards the windshield, and the radiator was punctured and crushed. The contact stated that the police were called and filed a report. The vehicle was towed to an impound lot. The contact had called his insurance provider. The contact stated that he was later driven to the ER by a friend due to neck pain and headaches. The contact stated that he was diagnosed with neck strain and no other injuries. The vehicle had not yet been diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 27,000.

NHTSA ID

11714430

Incident

Jan 29, 2026

Mileage

27,000 mi

After getting my rearview mirror, repaired by the Kia dealership when I break when I came to a stop, my car started flashing forward, collision warnings, and Blindspot assist warnings and activated the emergency parking break ticket to the Kia dealership they saw the safety issues in in diagnostics and a history of it They said they won't replace anything unless it happens in the dealership's care gave the car back to me and less than five minutes after leaving the same issue occurred. They've currently had my car two weeks and have no update on what's going on was almost in an accident because of this issue after getting it back from the dealership. I also have a recording of the dealership stash. They won't do anything about it unless it happens in their care. With them, knowing it's a safety issue.

NHTSA ID

11680366

Incident

Jun 19, 2025

The contact owns a 2023 Kia K5. The contact stated that upon purchasing the vehicle new and driving off the dealer lot, the message "Radar Sensor Blocked" was displayed. The dealer was informed but no assistance was provided. The vehicle was driven to the residence. The contact stated that another message indicating that a sensor was blocked was displayed, and the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine had imploded. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The manufacturer offered buyback assistance; however, the dealer had not returned the owner’s or the manufacturer’s calls. The failure mileage was approximately 74.

NHTSA ID

11675825

Incident

May 24, 2025

Mileage

74 mi

All of my check lights are on. All of my sensors are popping up. It says no power steering. No cruise control. No lane departure and a few other lights are popping on every time I turn my car on and they all stay on. So far it isn’t preventing me from driving it but none of my safety features work

NHTSA ID

11661450

Incident

May 9, 2025

The contact owns a 2023 Kia K5. The contact stated while driving at approximately 70 MPH, the transmission unexpectedly downshifted, shuddered, and there was an abnormal sound coming from the vehicle. The Electronic Stability Control Warning Light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 18,000.

NHTSA ID

11646614

Incident

Oct 5, 2023

Mileage

18,000 mi

I submitted a previous report NHTSA ID: 11488746 and have not heard anything. I continue to have this problem and am afraid it could cause a severe accident. When I come to a stop with the "Auto Hold" engaged the acceleration increases to 4 rpms or a little higher so I hold the brake down hard with my foot in fear that the Auto Hold will not work. I proceed to shift it in Park then as i take my foot off the brake the acceleration returns to normal. This is very alarming and has occurred to me at least 20 times since I've had the car. I have had the car in the dealership but they do not see anything wrong with it and does not register any Error codes. The car has less than 10k miles on it.

NHTSA ID

11622080

Incident

Oct 9, 2024

Went through automatic car wash, in neutral. The gear shifted and the car sped up, bumping the back of another car in front. No warning sound, and no auto break.

NHTSA ID

11516253

Incident

Oct 20, 2022

Purchased a 2023 Kia K5 in August 2022 and as of Oct 2022 it has 800 miles. Four times within that period when I was either stopped or coming to a stop the acceleration excessively increased to 4 or more RPMs. I held my brake hard and put it in Neutral in which the RPMs got higher so I proceeded to Park. The first 3 times (while in traffic) it lowered the RPMs back down to normal. The 4th time (today) when stopped and shifting to Park the RPMs did not lower so while in Park, i slowly took my foot off the brake and it slowly lowered the RPMs. In all 4 instances I had the Auto Hold on. The 4th occurrence I noticed that the Auto Hold on the dash was blinking green then white so I turned it off. If this were to occur while I am driving at a high speed, I am afraid it will cause me to have a severe accident. Please investigate if this has been reported in the past and act fast before there is a fatal result.

NHTSA ID

11488746

Incident

Oct 11, 2022