Owner-reported complaints naming the steering system, filed with NHTSA
Data refreshed
Steering reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
8
Latest Aug 29, 2016
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
7%
of 107 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
2
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
1
What this page shows
Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 2002 Kia Optima submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming steering
Shown in the owner’s own words, exactly as filed
Body & structureSteeringSuspension
Filed Aug 29, 2016
TL* THE CONTACT OWNS A 2002 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A LEFT TURN, THE FRONT DRIVER SIDE CONTROL ARM, TIE ROD, AND CV AXLE FRACTURED. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE SUBFRAME NEEDED TO BE REPLACED ALONG WITH THE DRIVER SIDE CONTROL ARM, TIE ROD, AND CV AXLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V183000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 133,313.
NHTSA ID
10899360
Incident
Aug 19, 2016
Mileage
133,313 mi
Body & structureSteeringSuspension
Filed Jun 24, 2014
SUBFRAME IS RUSTING OUT AND MY TIRES ARE GETTING ABNORMAL WEAR AND MY FRONT TIRES ARE ANGLED IN. *TR
NHTSA ID
10605793
Incident
May 1, 2014
Mileage
130,000 mi
Steering
Filed Feb 15, 2014
I RECEIVED A CALL FROM MY 16 YEAR OLD DAUGHTER THAT SHE HAD A FLAT TIRE ON HER FRONT DRIVER SIDE. SHE IS ON THE SIDE OF THE ROAD IN THE DARK AND COLD I GOT DRESSED WENT THERE AND CHANGED IT, SO GO THE NEXT MORNING AND TAKE A LOOK AT IT IN LIGHT WHAT I FOUND IS VERY UPSETTING, THE WHOLE FRAME WHERE LOWER CONTROL (ARM BOLTS ON COMPLETELY RUSTED AWAY. I FOUND OUT THAT AFTER RESEARCH A FACTORY RECALL WAS ON IT, I CALLED AUFFENBURG KIA IN CAPE GIRARDEAU MISSOURI I WAS TOLD THAT THE CAR HAD BEEN RECALLED AND REPAIRED IN 12/28/0 9 AND I COULD BRING IT THERE BUT THEY ARE NOT GOING TO BE ABLE TOO FIX IT BECAUSE OF ITS ALREADY BEEN DONE BEFORE, I SAID WHY DID IT HAPPEN AGAIN HE WOULDN'T GIVE ME A ANSWER EXCEPT THAT THE COMPUTER SAID IT WAS OK AND I COULDN'T SPEAK WITH HIS BOSS UNTIL NEXT WEEK. I SAID WHAT IF MY DAUGHTER DIED IN A WRECK BECAUSE OF IT ALL HE SAID WAS KIA WOULD SAY THAT THEY ALREADY FIXED IT AND WOULD NOT BE LIABLE. I WOULD LIKE TO KNOW WHAT IF ANYTHING I CAN DO ABOUT THIS OR AM I JUST OVER A BARREL WITH KIA AND THERE JUNK. *TR
NHTSA ID
10564475
Incident
Feb 9, 2014
Body & structurePowertrain (other)Steering+1 more
Filed Sep 16, 2013
WHILE I WAS DRIVING I HAD NOTICED THAT THE CAR WAS PULLING TO THE RIGHT. I HAD NEW TIRES AND AN ALIGNMENT DONE 5-6 WEEKS PRIOR, SO I RETURNED TO THE SHOP AND THEY LOOKED AT EVERYTHING AND THE FRONT END WAS OUT OF ALIGNMENT. THE SHOP LOOKED FURTHER TO SEE WHAT CAUSED THIS AND FOUND THAT THE RIGHT FRONT FRAME AREA WAS RUSTED AND CRACKED. THEY ADVISED ME THAT THE CAR WAS NOT SAVE AND THAT I SHOULD CONTACT KIA. I WAS DRIVING THE CAR HOME AND THE CAR PULLED DRASTICALLY TO RIGHT AND I HEARD A CRUSHING NOISE FROM THE RIGHT TIRE AREA. I PULLED OFF THE ROAD AND SAW THAT THE TIRE WAS NOT POSITIONED PROPERLY. I HAD THE CAR TOWED TO MY RESIDENCE AND AM IN THE PROCESS OF CONTACTING KIA. I WAS LUCKING TO NOT HAVE CAUSED AN ACCIDENT, AFTER READING SOME OF THE OTHER SIMILAR COMPLAINTS IT SHOULD HAVE BEEN A NATIONAL RECALL ON THIS SITUATION. ACCORDING THE RECORDS THAT I HAD CHECKED I AM ONLY THE 2ND OWNER OF THIS VEHICLE. I HOPE THAT KIA MAKES GOOD ON THIS SITUATION. *TR
NHTSA ID
10543790
Incident
Sep 14, 2013
Mileage
138,227 mi
Other / unspecifiedSteeringSuspension
Filed Oct 31, 2012
THE VEHICLE WAS DRIVEN AND AT ONE POINT THERE WAS A NOTICEABLE DIFFERENCE IN STEERING AND THE CAR PULLED TO THE RIGHT. WITHIN A FEW DAYS OF THIS EVENT, THE BRAND NEW TIRES THAT WERE PURCHASED JUST A FEW MONTHS EARLIER, WORE FROM THE INNER EDGE TO ABOUT 1/3 OF THE WIDTH OF THE TIRE, EXPOSING THE BELTS. THIS CAUSED ONE TIRE TO POP, WHILE THE CAR WAS BEING DRIVEN. A SPARE WAS PLACED ON THE VEHICLE TO GET IT TO A TIRE REPAIR LOCATION AND AFTER APPROXIMATELY 30 MILES OF DRIVING, THE SPARE LOST ALL TREAD AND ALSO POPPED. THE VEHICLE WAS THEN TOWED TO THE TIRE REPAIR SHOP AND THE RUSTED AND BROKEN SUBFRAME WAS DETECTED. THE AREA WAS SO RUSTED THAT PORTIONS OF THE FRAME BROKE AND THE TIRES WERE NO LONGER RUNNING STRAIGHT. I CALLED KIA AND THEY TOLD ME ALTHOUGH THERE ARE RECALLS FOR THIS VERY PROBLEM ON KIA OPTIMAS FROM 2001 TO 2004, MY CAR WAS NOT IN THE RECALL BECAUSE I LIVE IN KANSAS. THE RECALL DOES APPLY TO KIAS IN MISSOURI, WHICH IS 15 MINUTES FROM WHERE I LIVE. THE KANSAS CITY AREA IS BOTH MISSOURI AND KANSAS AND THE AREA WHERE I LIVE. THE RUSTING IS ATTRIBUTED TO SALT USED DURING INCLEMENT WEATHER IN MISSOURI AND NOT ONLY IS THE SAME SALT USED IN KANSAS, BUT I ALSO DRIVE IN MISSOURI. THE KIA REPRESENTATIVE STILL REFUSED TO RECOGNIZE THAT MY VEHICLE SHOULD BE PART OF THE RECALL EVEN THOUGH THE EXACT SAME ISSUE THAT CAUSED OTHER KIA OPTIMAS TO BE RECALLED HAS HAPPENED TO MY VEHICLE. THE RECALL NEEDS TO BE EXTENDED TO KANSAS BECAUSE WE DEAL WITH THE SAME ELEMENTS AS MISSOURI AND IOWA WHICH ARE INCLUDED IN THE RECALL. MY SON WAS DRIVING THIS VEHICLE WHEN THE DAMAGE OCCURRED AND HE COULD HAVE SUFFERED SERIOUS INJURY IF HE HAD BEEN ON THE HIGHWAY INSTEAD OF A SIDE STREET. *TR
NHTSA ID
10482815
Incident
Oct 31, 2012
Mileage
104,000 mi
Body & structureOther / unspecifiedSteering
Filed Mar 3, 2012
Crash reported
MY 2002 KIA OPTIMA, VEERED OF THE SIDE OF THE INTERSTATE DUE TO A FLAT TIRE. THE TIRES HAD BEEN REPLACED THAT MORNING AND WITHIN 130 MILES ON THE HIGHWAY THE RIGHT FRONT TIRE POPPED. AS I TOOK A CLOSER LOOK I NOTICED MY WHEEL WAS SLANTED IN. I THEN HAD IT TOWED TO THE NEAREST REPAIR SHOP WHO INFORMED ME THE ENGINE CRADLE WAS RUSTED AND CORRODED. WHEN I CONTACTED KIA ABOUT THE ISSUE THEY BASICALLY SAID SORRY ABOUT YOUR LUCK. THERE IS A RECALL FOR THIS PROBLEM BUT MY VIN IS NOT INCLUDED. NO ACTION HAS BEEN TAKEN BY KIA IN ANY OF MY ATTEMPTS TO HAVE THEM RESOLVE THIS PROBLEM. I AM, AND HAVE BEEN, STRANDED OUT OF TOWN FOR 3 WEEKS NOW WAITING ON THEM TO MAKE SOME KIND OF DECISION. THEY HAVE OVERLOOKED EVERY WORD I HAVE SAID TO THEM ABOUT THE SALT IN MY LOCATION AND THE CARS PREVIOUS LOCATIONS WHICH CAUSES SUCH CORROSION TO A POORLY MAKE VEHICLE. THE CAR ORIGINATES FROM SOUTHERN CALIFORNIA WHERE SALT IS PRESENTLY IN THE AIR. IT THEN WAS REGISTERED IN OKLAHOMA AND THE TEXAS PANHANDLE, BOTH HAVING HARSH SNOWY WINTERS. THE CAR CLEARLY HAS BEEN EXPOSED TO ENOUGH SALT TO HAVE BEEN INCLUDED IN THE RECALL. THIS IS KIA'S RESPONSIBILITY, YET THEY ARE DOING NOTHING ABOUT IT. WHEN I CRASHED MY CAR INTO THE DITCH ON THE SIDE OF THE HIGHWAY, MY LIFE WAS PUT AT RISK. THERE VERY EASILY COULD HAVE BEEN A CAR TO MY LEFT OR RIGHT OR A POLE IN THAT DITCH. KIA SHOULD HAVE FIXED THIS PROBLEM IN ALL OPTIMA'S PUT OUT DURING THE YEAR OF THE RECALL. IT IS A SERIOUS DANGER TO ANY UNAWARE DRIVER OF A 2001-2004 KIA OPTIMA. LEGAL ACTION NEEDS TO BE TAKEN AGAINST KIA. *TR
NHTSA ID
10450151
Incident
Feb 13, 2012
Mileage
140,000 mi
Body & structureSteering
Filed May 13, 2009
TL*THE CONTACT OWNS A 2002 KIA OPTIMA. THE CONTACT STATED THAT THE SUBFRAME ON THE PASSENGER SIDE OF HIS VEHICLE WAS VERY RUSTY. THE VEHICLE IS UNABLE TO BE DRIVEN AND THE CONTACT HAS NO CONTROL OF THE STEERING BECAUSE THE A-ARM WAS SEPARATED FROM THE SUBFRAME. THE DEALER ACKNOWLEDGED THE FAILURES, BUT THERE ARE NO RECALLS AVAILABLE. THE FAILURE MILEAGE WAS 91,400. UPDATED 05/19/09 *BF UPDATED 05/20/09. *JB
NHTSA ID
10268634
Incident
May 4, 2009
Mileage
91,400 mi
AirbagsBrakesElectrical+1 more
Filed Aug 1, 2005
Crash reported1 injury reported
DT: 2002 KIA OPTIMA LX. THERE IS AN ELECTRICAL PROBLEM WITH THE VEHICLE. THE LIGHTS WILL START TO FLICKER, AND THEN THE VEHICLE WILL LOSE POWER AND SHUT EVERYTHING DOWN. WHEN THE TEMPERATURE WAS AROUND 80-90 DEGREES AND AT LONG DISTANCES THIS PROBLEM WILL HAPPEN. THE DEALERSHIP CHANGED THE BATTERY TWICE, THE ALTERNATOR TWICE, THE MAIN WIRING HARNESS, AND THE MAIN COMPUTER FOR THE VEHICLE. THIS STILL DID NOT FIX THE PROBLEM. CONSUMER TOOK VEHICLE BACK TO THE DEALERSHIP WHEN THE POWER WENTOUT ON 7-14-05. THIS CAUSED CONSUMER'S VEHICLE TO RUN A STOP SIGN , AND HIT ANOTHER VEHICLE, CAUSING BOTH VEHICLES TO BE TOTALED. THE BRAKES WENT OUT AS A RESULT OF THE POWER OUTAGE, AND COULD NOT STOP THE VEHICLE. ALSO, THERE WAS NO STEERING. THE VEHICLE WAS NOT OVERHEATING. THE AIRBAGS DID NOT DEPLOY. EVERYTHING ELECTRICAL FAILED WITH THE VEHICLE. THE FIRE DEPARTMENT DISCONNECTED BOTH BATTERIES TO PREVENT FIRE FROM HAPPENING. WHEN THEY DID THIS IT DELETED ALL THE CODES THAT WOULD HAVE TOLD DEALER WHAT THE PROBLEM WAS. THE MECHANIC SAID THAT THERE WAS BATTERY ACID ALL OVER THE COMPUTER, THEY STILL WERE UNABLE TO IDENTIFY THE PROBLEM. THE ELECTRICAL PROBLEMS HAVE BEEN HAPPENING SINCE PURCHASE. CONSUMER HAS CONTACTED THE KIA MANUFACTURER AT LEAST TEN TIMES, COMPLAINT NUMBERS FOR THE FIRST WAS 24306, ON 7-18-03, AND THE LAST WAS ON 9-13-04, COMPLAINT . 56482. WHEN THE CONSUMER CONTACTED THE MANUFACTURE AFTER THE ACCIDENT THEY SAID THEY WANTED A COPY OF THE POLICE REPORT AND PICTURES OF THE VEHICLE AFTER THE ACCIDENT. *AK
NHTSA ID
10130843
Incident
Sep 13, 2004
Mileage
44,185 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own