2025 Kia Sorento PHEV Problems

I am writing to report a safety concern with my 2025 Kia Sorento plug-in hybrid. On multiple occasions, after starting the vehicle, the instrument panel appears normal, but the vehicle does not enter the ready state. The ready indicator does not illuminate and the vehicle will not shift into drive or reverse. The vehicle will however, unfortunately, shift into neutral and roll, but with no power. The only way to restore normal operation is to completely turn the vehicle off and restart it. This intermittent condition creates a safety concern because it can leave the vehicle unexpectedly immobilized, with no power, and allow the vehicle to move/roll with no control. I respectfully request that Kia investigate this issue for a possible software or hybrid control defect. Please document my report and inform me of any software updates, improvements or service recalls.

Hybrid Control Unit failure was the fault that came up on the screen. 3rd time within 3 months now. The HCU was just replaced a week ago at the KIA dealership and the vehicle is only 1 year old. This left my wife stranded on the side of a busy highway in 100 degree temps over the 4th of July holiday.

traveling on 6 lane divided highway at highway speed no traffic ahead for approximately 10 car lengths collision warnings fcs activated steered/swerved and braked. 2. Returned from KIA Dealership assured it should not happen again, 289 miles later driving 6 lane divided highway clear ahead warnings cuts power. Crash at highway speed. KIA Dealer states "NO problems found" "Functioning as designed". Yes Collision red and orange flashing lights, beeping alerts.

multiple active faults, 12 active DTC codes, which have disabled the ABS, ESC and airbag communication lines, the dealer we took the car to refused to perform a full diagnostic and repair. I have been in contact with Kia corporate and they have consistently said that cannot make a dealer perform service. The dealer where we purchased the vehicle cannot see us until October.

A check engine coolant system light came on, so I took the car to the local Kia dealership in downtown LA. They checked the battery coolant level and found it was completely empty and recommended I check for leaks. I later took the vehicle to Kia of Irvine for an inspection, and they found a rock had entered through the front grille and punctured the radiator, causing the leak. The front grill is both very exposed and low to the ground without any kind of protective shield/mesh blocking ordinary road debris from entering and damaging the exposed radiator and other vital engine components. Kia denied warranty coverage, claiming this was an "outside influence". However, online I found numerous complaints by other Kia owners over this same issue, as well as class action lawsuits against other car manufacturers alleging the same issue.

The contact owns a 2025 Kia Sorento. The contact stated that while driving approximately 75 MPH, the vehicle lost drive power. The vehicle decelerated and was coasted over to the side of the road. The contact stated that several unknown warning lights flashed on the instrument panel while the vehicle was decelerating. While on the side of the road, the check engine warning light remained illuminated. Additionally, the message "Hybrid Power Control Unit" was displayed. The vehicle was towed to the dealer but was not diagnosed because the dealer was unable to reproduce the failure. The vehicle was not repaired. The contact stated that while the dealer was attempting to duplicate the failure, the vehicle was not being driven at highway speeds like when the failure had occurred. The manufacturer was made aware of the issue, and a case was opened. The failure mileage was approximately 30,000.

A check engine coolant system light came on, so I took the car to the local Kia dealership in downtown LA. They checked the battery coolant level and found it was completely empty and recommended I check for leaks. I later took the vehicle to Kia of Irvine for an inspection, and they found a rock had entered through the front grille and punctured the radiator, causing the leak. The front grill is both very exposed and low to the ground without any kind of protective shield/mesh blocking ordinary road debris from entering and damaging the exposed radiator and other vital engine components. Kia denied warranty coverage, claiming this was an "outside influence". However, online I found numerous complaints by other Kia owners over this same issue, as well as class action lawsuits against other car manufacturers alleging the same issue.

The contact owns a 2025 Kia Sorento. The contact stated that while driving approximately 75 MPH, the vehicle lost drive power. The vehicle decelerated and was coasted over to the side of the road. The contact stated that several unknown warning lights flashed on the instrument panel while the vehicle was decelerating. While on the side of the road, the check engine warning light remained illuminated. Additionally, the message "Hybrid Power Control Unit" was displayed. The vehicle was towed to the dealer but was not diagnosed because the dealer was unable to reproduce the failure. The vehicle was not repaired. The contact stated that while the dealer was attempting to duplicate the failure, the vehicle was not being driven at highway speeds like when the failure had occurred. The manufacturer was made aware of the issue, and a case was opened. The failure mileage was approximately 30,000.

I am writing to report a safety concern with my 2025 Kia Sorento plug-in hybrid. On multiple occasions, after starting the vehicle, the instrument panel appears normal, but the vehicle does not enter the ready state. The ready indicator does not illuminate and the vehicle will not shift into drive or reverse. The vehicle will however, unfortunately, shift into neutral and roll, but with no power. The only way to restore normal operation is to completely turn the vehicle off and restart it. This intermittent condition creates a safety concern because it can leave the vehicle unexpectedly immobilized, with no power, and allow the vehicle to move/roll with no control. I respectfully request that Kia investigate this issue for a possible software or hybrid control defect. Please document my report and inform me of any software updates, improvements or service recalls.

The contact owns a 2025 Kia Sorento. The contact stated that on two occasions while driving 70 MPH, the vehicle lost automotive power and the message "Hybrid System Failure" was displayed. The vehicle was pulled over to the side of the road, turned off, and restarted, but the failure persisted, and the vehicle failed to accelerate above 20 MPH. The vehicle was taken to a dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle was repaired, but the failure reoccurred a week later. The vehicle was taken to another dealer where the failure could not be duplicated. The manufacturer was notified of the failure. The failure mileage was unknown.

multiple active faults, 12 active DTC codes, which have disabled the ABS, ESC and airbag communication lines, the dealer we took the car to refused to perform a full diagnostic and repair. I have been in contact with Kia corporate and they have consistently said that cannot make a dealer perform service. The dealer where we purchased the vehicle cannot see us until October.

multiple active faults, 12 active DTC codes, which have disabled the ABS, ESC and airbag communication lines, the dealer we took the car to refused to perform a full diagnostic and repair. I have been in contact with Kia corporate and they have consistently said that cannot make a dealer perform service. The dealer where we purchased the vehicle cannot see us until October.